11+ ITIL Jobs in Kolkata | ITIL Job openings in Kolkata

Position: Windows SRE

Responsibilities:

• Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing

Requirements:

• Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
• Windows server expertise
• Familiar with WAN/LAN technologies
• Understanding of the OSI model
• Virtualization - MS Hyper-V, VMware, vSan
• Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
• MS IIS administration and configuration
• MS Active Directory
• MS Storage Space
• DNS and DHCP
• SSL certificates and PKI
• Familiar with the ITIL framework
• Strong PowerShell experience
• Information Security experience a plus Other Qualifications
• Excellent attention to detail

Experience: 8-10 years

Job Title: Operations Executive

Location: Kolkata

Job Description:

We are looking for a highly organized and proactive Operations Executive to join our growing team. The ideal candidate will be responsible for managing the backend processes that support smooth day-to-day operations, especially in areas such as travel bookings, billing, chauffeur coordination, and customer support. The role demands a detail-oriented individual with excellent analytical skills and a commitment to accuracy and customer satisfaction.

Key Responsibilities:

1. Operational Support

• Manage and process travel bookings (domestic and international) in coordination with internal teams and third-party vendors.
• Monitor and verify billing records, ensuring all invoices, receipts, and payment details are accurate and aligned with company policies.
• Handle and coordinate chauffeur services, ensuring timely vehicle allocation, schedule adherence, and issue resolution.

2. Customer Interaction

• Respond to customer queries via email and phone in a professional and timely manner.
• Ensure customer satisfaction by providing effective resolutions to complaints, delays, or discrepancies.
• Maintain detailed logs of customer interactions, feedback, and action taken.

3. Data Management & Reporting

• Maintain and update internal databases, spreadsheets, and booking systems to ensure real-time data accuracy.
• Analyze operational data to identify inefficiencies, cost-saving opportunities, and performance trends.
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Required Skills:

• Strong numerical and analytical ability; comfort with handling data and making calculations.
• Proficiency in MS Office Suite (Excel – VLOOKUP, Pivot Tables; Word; PowerPoint).
• Excellent communication (verbal and written) in English; additional language proficiency is a plus.
• Ability to handle pressure and multitask efficiently in a fast-paced environment.
• Strong organizational and time-management skills.
• Positive attitude with a problem-solving mindset and the ability to work independently or in a team.

Experience: 0–2 years; prior experience in travel booking, billing, chauffeur services, or back-office operations is highly preferred.

Working Days: 6 days/week

Timing: 11am-9pm

Node JS Developer

We are looking for a Node JS Developer to join our team.

In this role, you will be entrusted with developing JavaScript applications using Node.js(NestJs framework).

Apply now for the role of a Node JS Developer at Codebuddy which is opening doors for skilled, energetic developers looking for Node JS Developer Jobs.

If you can help us design and create multiple layers of applications while working cross-functionally across different infrastructures and if you love problem-solving, Designing systems, and creating quality offerings, you would fit perfectly in Codebuddy.

Responsibilities:

• Developing and maintaining all server-side network components.
• Ensuring optimal performance of the central database and responsiveness to front-end requests.
• Collaborating with front-end developers on the integration of elements.
• Designing back-end services for various business processes.
• Developing high-performance applications by writing testable, reusable, and efficient code.
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Documenting Node.js processes, including database schemas, as well as preparing reports.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Analyze requests for enhancements/changes and write amendment/program specifications.
• Understand the inter-dependencies of the service (application, system, and database) and be able to pinpoint problem areas accurately to improve overall efficiency.
• Translate storyboards and various use cases to create high-performing apps
• Help in code automation
• 
  

What You Need To Apply (Technical Competency) :

• Bachelor's degree in computer science, information science, or similar.
• Minimum two years of experience as a Node.js developer.
• Minimum 6 months of hands-on experience with TypeScript.
• Basic knowledge of NestJs and ExpressJs.
• Extensive knowledge of JavaScript, web stacks, libraries, and frameworks.
• Knowledge of MongoDB.
• Knowledge of front-end technologies such as HTML5 and CSS3.
• Basics of Linux commands and basic Git knowledge for everyday workflow.
• Superb interpersonal, communication, and collaboration skills.
• Exceptional analytical and problem-solving aptitude.
• Great organizational and time management skills.
• Availability to resolve urgent web application issues outside of business hours.
• Self-motivated with the ability to work independently or jointly in a self-directed way.

About Company
Our client is a well-funded construction Tech Start-up by a renowned group.

Responsibilities
- Gather intelligence from key business leaders about needs and future growth
- Partner with the internal IT team to ensure each project meets a specific need and resolves successfully
- Assume responsibility for project tasks and ensure they are completed in a timely fashion
- Evaluate, test and recommend new opportunities for enhancing our software, hardware and IT processes
- Compile and distribute reports on application development and deployment
- Design and execute A/B testing procedures to extract data from test runs
- Evaluate and conclude data related to customer behavior
- Consult with the executive team and the IT department on the newest technology and its implications in the industry

Requirements :
- Bachelor's Degree in Software Development, Computer Engineering, Project Management or a related field
- 3+ years experience in technology development and deployment

Your responsibilities could include:

• Managing your area of responsibility, including providing support, absence management, discipline and grievance, and recruitment activities
• Effectively setting out goals and objectives for your team, including those for supervisory roles that may fall under your reporting line and structure
• Acting as a role model and always behaving in line with our company values
• Driving employee engagement by personal interaction and engagement with your team in order to develop and coach them in their duties and responsibilities
• Managing contractual budgets in line with financial targets
• Ensuring all aspects of the required security services are being delivered to the customers’ satisfaction and in accordance with the contract
• Ensuring there are sufficient trained, licenced and vetted staff working at all times to meet customer and contract requirements
• Ensuring contract required training and screening / vetting has been completed for all security staff
• Developing professional customer relationships, responding appropriately to customer requests and concerns
• Completing effective health & safety assessments, ensuring accurate and timely reporting of any incidents, involvement in subsequent investigations and providing input into health & safety committees or forums.
• Completing risk assessments and site evaluations as well as completing monthly performance reports and billing schedules
•  

Skills and experience

Ideally, we’re looking for people with

• A checkable personal history including periods of education, employment, travel and unemployment
• Prior experience of working in a similar operational management role , ideally within the security industry
• A valid security industry licence or accepted certificate of security competence
• Excellent verbal and written communication skills, interacting both internally and externally
• Excellent customer service skills
• Excellent organisational skills
• Ability to successfully manage a team
• Track record of working in a fast paced and demanding environmen

👋🏼We're Nagarro.

We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 33 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!

 REQUIREMENTS:

• Experience: 13-15 years
• Strong technical background with node.js, event loop understanding, unit testing, developing web application & APIs, event & stream, call-back & closures, promise, async/await, accessing file system, Optimization techniques
• understanding of different components such as web server, storages, integrations
• should have worked on designing and building server-side solutions (in any technology), build process of node.js, CI/CD process of node.js, multi-tasking (working on multiple things at same time)
• Good knowledge of functional and Object-Oriented Programming
• Implementing effective security protocols, data protection measures, and storage solutions.
• Running diagnostic tests, repairing defects, and providing technical support.
• Recommending and implementing improvements to processes and technologies.
• Keeping informed of advancements in the field of Node.js development.
• Familiarity with Azure pipeline
• Should have experience in Identifying software application weaknesses and target areas and sketching out ideas for automated software test procedures. Reviewing software bug reports and highlighting problem areas.
• Knowledge of high-quality professional software engineering practices for agile software development cycle, including coding standards, code reviews, source control management, build processes, testing, and deployment.
• Fundamental knowledge of design patterns
• Experience in communicating effectively with users, other technical teams, and management to collect requirements, describe software product features, and technical designs.
• Mentoring the team members to meet the client's needs and holding them accountable for high standards of delivery.
• Being able to understand and relate technology integration scenarios and be able to apply these learnings in complex troubleshooting scenarios.

  RESPONSIBILITIES:

• Writing and reviewing great quality code
• Understanding functional requirements thoroughly and analysing the client’s needs in the context of the project
• Envisioning the overall solution for defined functional and non-functional requirements, and being able to define technologies, patterns, and frameworks to realize it.
• Determining and implementing design methodologies and tool sets
• Enabling application development by coordinating requirements, schedules, and activities.
• Being able to lead/support UAT and production roll outs.
• Creating, understanding, and validating WBS and estimated effort for given module/task, and being able to justify it.
• Addressing issues promptly, responding positively to setbacks and challenges with a mindset of continuous improvement
• Giving constructive feedback to the team members and setting clear expectations.
• Helping the team in troubleshooting and resolving of complex bugs
• Coming up with solutions to any issue that is raised during code/design review and being able to justify the decision taken.
• Carrying out POCs to make sure that suggested design/technologies meet the requirements.

At CLIRNET, we want to empower Doctors with progressive tools and services to deliver quality patient care which is accessible, affordable and equitable. CLIRNET is already a leader in this space, with over 2 Lakh registered physicians regularly using the platform. CLIRNET is now building a product in the video streaming OTT space for knowledge delivery. This position will have a role in ideating, researching and giving shape to this video streaming OTT platform.

Objectives of this Role :

- Drive the product planning process across cross-functional teams of the company

- Analyze product requirements and develop appropriate programs to ensure they're successful achieved

- Develop, implement, and maintain product timelines across multiple departments

- Appraise new product ideas and strategize appropriate to-market plans

Daily and Monthly Responsibilities :

- Drive the execution of all product lifecycle processes for products, including product research, market research, competitive analysis, planning, positioning, roadmap development, requirements development, and product launch

- Translate product strategy into detailed requirements for prototype construction and final product development by engineering teams

- Manage the product development process from conception through design, build, release, analysis, and iteration

- Be a critical voice of the user within CLIRNET.

- Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI

- Analyze market data to develop marketing strategies, and define product objectives for effective marketing communications plans

- Collaborate closely with engineering, production, marketing, and sales teams on the development, QA, and release of products and balance of resources to ensure success for the entire organization

Skills and Qualifications :

- 2-4 years of experience in product in a B2C consumer internet company with a background in technical product management or web engineering.

- Strong quantitative capabilities, and experience using analytics platforms to understand product usability.

- Familiarity with APIs, documentation, web system architecture

- An understanding of what makes for good user experience and beautiful design.

Full Stack Developers at The Seenit Co. are passionate about using technology to create an impact on the world they live in. At Seenit, you will get to collaborate with an accomplished team that loves solving real-world problems. You will get to work on cutting edge projects that will shape the next phase of growth for the global luxury industry.

Seenit’s suite of products enables the leading luxury retailers around the world to transform their customer experience and build loyal relationships with their customers. The apps allow retailers to make use of their existing infrastructure and resources to deliver a truly omnichannel experience in today's rapidly changing world of shopping.

We would welcome someone to the team who:

• Loves to write “clean”, well designed code to solve complex problems
• Can design, develop and test the core product software and databases to ensure strong optimization and functionality
• Is inclined to contribute in all phases of the development lifecycle and takes end to end ownership of the project
• Follows best industry practices
• Is excited to support others to succeed and shine in a collaborative team culture

• 4+ years experience building backend services for production web applications
• Experience in working with AGILE methodology
• Experience deploying softwares to cloud providers such as GCP, AWS
• Good knowledge of NoSQL databases, and query optimisations
• Experience with MongoDB, Express JS, React JS, Node JS, TypeScript
• Experience with caching implementation using Redis
• Experience with Elastic Search will be an added advantage.
• Previous exposure to leading a team of 3 or more full stack developers will be an added advantage