11+ ITIL Jobs in Kolkata | ITIL Job openings in Kolkata

Position: Windows SRE

Responsibilities:

• Windows Site Reliability Engineer with experience in managing large websites where Millions of customers hit
• Manage and monitor all installed systems and infrastructure
• Install, configure, test and maintain operating systems, application software and system management tools
• Among your responsibilities will be the installation and configuration of storage, servers, Microsoft servers (Cluster Services, File Services, Active Directory Services, Certificate Authority services), Virtual Infrastructure (Hyper-V), IIS, MS SQL and backup system
• Proactively ensure the highest levels of systems and infrastructure availability
• Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes
• Maintain security, backup, and redundancy strategies
• Write and maintain custom scripts to increase system efficiency and lower the human intervention time on any tasks
• Participate in the design of information and operational support systems
• Provide 2nd and 3rd level support
• Liaise and collaborate with vendors and Zacks personnel for problem resolution, decision making, knowledge sharing

Requirements:

• Minimum 5+ years of Windows support experience, 7, 8, 10, and Microsoft Server (all)
• Windows server expertise
• Familiar with WAN/LAN technologies
• Understanding of the OSI model
• Virtualization - MS Hyper-V, VMware, vSan
• Strong understanding of Internet protocols including HTTP(S), SSL, TCP, IP
• MS IIS administration and configuration
• MS Active Directory
• MS Storage Space
• DNS and DHCP
• SSL certificates and PKI
• Familiar with the ITIL framework
• Strong PowerShell experience
• Information Security experience a plus Other Qualifications
• Excellent attention to detail

Experience: 8-10 years

About the job

Job Description

Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention. 

Developing and maintaining strong relationships with SME clients, understanding their business needs, and providing personalized service. 

Identifying and pursuing new business opportunities within the SME sector to grow the insurance company & client base and revenue. 

Ensuring smooth and efficient service delivery to SME clients, addressing their queries and concerns promptly.

Managing a portfolio of SME clients, monitoring their insurance needs, and proactively engaging with them to ensure client satisfaction and retention.

Selling insurance products and services to SMEs, as well as cross-selling other relevant financial products offered by the company 

Working with internal teams and customer service, to facilitate seamless service

delivery to SME clients. 

Skills And Qualifications

 Excellent communication, interpersonal, and negotiation skills.

 Proven track record of achieving sales targets and identifying new business opportunities.

 Understanding of various insurance products and policies relevant to SMEs.

 Providing customer service and building long-term relationships.

 Well Experienced & Familiarity with the unique needs and challenges of SME businesses.

 Bachelor’s Degree.

As an Operations Manager, you will own merchandise planning, inventory management, product readiness, warehouse coordination, order fulfillment, and logistics operations. 

You will act as the bridge between suppliers, QC teams, warehouses, logistics partners, and internal stakeholders to ensure products move seamlessly from production to customers. 

Key Responsibilities 

Inventory & Merchandise Operations 

• Create and maintain SKU masters and ensure product data accuracy  
• Manage inventory across multiple locations (supplier, QC, warehouse/3PL, reserved, damaged, returned stock)  
• Track inventory movement and maintain accurate stock records  
• Monitor stock levels and proactively flag stock-out or overselling risks  
• Maintain stock aging, replenishment, and reorder planning  

Production & Product Readiness 

• Track supplier production plans against launch calendars  
• Coordinate product sampling, approvals, labeling, barcodes, packaging, and inwarding  
• Ensure products are launch-ready with accurate size, color, image mapping, and stock status  
• Coordinate with QC teams to ensure quality checks before inventory movement  

Order Fulfillment & Logistics 

• Track incoming orders and oversee complete order flow  
• Coordinate product receipt, QC, packing, dispatch, and handover to logistics partners  
• Follow up with logistics partners and ensure timely delivery completion  
• Coordinate with 3PL partners for stock intake and reconciliation  
• Manage return-to-stock cycles, damaged inventory, and dead stock  

Reporting & Planning 

• Maintain:  
• Product readiness tracker  
• Purchase order and production tracker  
• Inventory movement register  
• Weekly stock reconciliation reports  
• QC checklist  
• Replenishment trigger sheet  
• Stock aging reports  
• Support the General Manager in weekly planning and replenishment decisions  

KPIs / Success Metrics 

• Inventory accuracy above 98%  
• Overselling close to zero  
• Weekly stock reconciliation completed on time  
• Dispatch-ready stock availability maintained  
• Minimized stock inwarding delays  
• Accurate return-to-stock processing  
• Stock aging actively tracked and acted upon  

What We're Looking For 

• 3–5 years of experience in operations within apparel, fashion, e-commerce, or consumer brands  
• Strong hands-on experience with inventory management and order operations  
• Experience coordinating with suppliers, warehouses, and logistics partners  
• Strong proficiency in Excel / Google Sheets  
• Exposure to Shopify, OMS, or similar e-commerce tools preferred  
• Ability to independently own processes and execute without constant supervision  
• Comfortable working in fast-paced and evolving environments  

Must-Have Qualities 

• Structured and process-driven  
• Detail-oriented and highly accurate  
• Strong ownership mindset  
• Follows through consistently  
• Comfortable working with data and tracking  
• Hands-on and execution-focused  
• Self-starter who can work independently  

Not the Right Fit If 

• You prefer purely creative roles over operational execution  
• You dislike working with numbers, tracking, or process management  
• You have never managed physical inventory or order operations  
• You require constant direction to move work forward  

What Success Looks Like 

“No surprises in stock. No chaos in dispatch.”

Relationship Manager – Insurance Sales.

• Identifying, recruiting, and onboarding new agents - POSP, ensuring they meet company standards and are properly trained. 
• Achieving Sales Target
• Providing ongoing training and development opportunities for agents, including product knowledge, sales techniques, and professional skills. 
• Guiding agents in achieving sales targets, developing sales strategies, and identifying new business opportunities. 
• Building and maintaining strong relationships with agents, providing support and addressing their needs. 
• Tracking agent performance, identifying areas for improvement.
• Developing and implementing strategies to grow the agency channel, expand market share, and increase profitability. 
• Serving as a point of contact between the agency and the company, coordinating with various departments to support the agent network. 
•  

Required skills

• Proven working experience as an Insurance Agent or relevant experience from Insurance Broking Industry
• Familiarity with all types of insurance plans (automobile, fire, life, property, medical etc)
• Basic computer knowledge and statistical analysis

EXCELLENT OPENING FOR AUSTRALIAN ENERGY SALES PROCESS (INBOUND & OUTBOUND) - PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

As an International Sales Executive in our company, your primary responsibility is to drive sales and revenue generation for the company by engaging with potential customers from the Australia. You will be responsible for handling inbound sales calls, building relationships

Note Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Desired Candidate Profile

* Should have convincing Capabilities and selling skills.

* Excellent English Communication Skills.

* Basic Computer Knowledge.

* Qualification No Bar.

* Min 1 year experience in Outbound Sales Process. (Tech Support experience not counted) .

Perks and Benefits

* Fixed Shift with Fixed Week OFF (Sunday & Saturday)

* Office Timings: 5:00 AM - 2:30 PM (Morning Shift)

* Salary on Time (1st of every month).

* No Salary Deduction for Target

* Monthly Performance Bonus.

* Uncapped Incentives & Commissions.

* Referral Bonus.

* Pickup & Drop or Transport Allowance Provided.

* No Salary Deduction for Target

* Monthly Performance Bonus.

To apply call HR Team - Tania Fatema

JOB DETAILS

Job Title: Call Associate Executive required For Australian Energy Sales Process | Morning Shift

Company: Paygeek Soft Solutions ( DWC Technologies )

PayGeek is hiring for its captive process (www.letuscompare.net) in New Town, Kolkata for the Australian Energy Sales Process (Inbound / Outbound Telesales) and offers you the opportunity to come and join Immediate with the below benefits:

Opportunity Type: Work From Office (Please don't apply if you are looking for a work from home option, but we do provide pickup & drop)

Salary Range: ₹15,000.00 - ₹28,000.00 per month

For any query please call HR Team -Tania Fatema

( call & whatsapp )

Office location Address :

Mani Casadona, 10th Floor, Office # 08 Plot #2 F/4, Action Area, Action Area 1D, #2 F, Newtown, Kolkata, West Bengal 700156 .

Job Title- Web Designer cum digital marketer

Job Code- JOB004

JOB Description –  In search of a competent, talented web designer cum digital marketer with amazing user experiences, an eye for clean and artful web designs, and also has superior user interface design skills. Possess the ability to transform high–level requirements into interactive, intuitive, functional designs and artifacts. Skilled and proficient at growing the company’s presence in multiple digital channels.  We are looking for an ambitious, energetic one who can take responsibility to change the business spectrum from tech to marketing to the next level.

Responsibilities-:

1. Plans and executes all web, SEO/SEM, database marketing, email marketing social media, and display advertising campaigns
2. Designs, builds as well as maintains our social media presence
3. Brainstorms new and creative growth strategies through digital marketing
4. Conceptualizing website designs ideas, bringing simplicity and user-friendliness
5. Quality to present and defend designs and key deliverables to peers and clients
6. Establish goals and priorities for increasing customer loyalty and building a better brand
7. Collaborates with internal teams to create landing pages and optimize user experience
8.   “Know your audience” strategy . He/she must look at the demographics that is being targeted as audience plays an integral part in the look and function of the website
9. Has liaison and collaborates with agencies and other vendor partners
10. Measures and reports performance of all digital marketing campaigns and provides thought leadership and perspective

Requirements:

• Full grasp on the English language is a must
• Demonstrable graphic design skills with a strong portfolio
• Proficiency in Photoshop, Illustrator, InDesign, Dreamweaver, Corel Draw, and other visual design and wire-framing tools
• Excellent visual design skills with sensitivity to user interaction
• Up to date with the latest web designs, techniques, and technologies trending in the market
• Candidate should be adept to HTML, HTML5, CSS, CSS3 and JavaScript for rapid prototyping
• Time management and planning skills. To regularly update tech blogs for the company website.
• Gift of building rapport with colleagues. Should have skills to work under pressure and the ability to work within a team.
• Having experience in Google AdSense and Graphic Design for SMM is highly recommended.
• Proficient to use the latest software for presenting a range of graphics for the client’s Website, Logo, Banner, Brochure, and Graphic designs.
• To perform keyword research and analysis for the company as well as clients. Should be very proficient with online keyword analysis tools like Google Keyword Planner, WordTracker, Keyword Discovery, etc.
• Experience in Lead Generation Campaigns.

Experience – 0-2 years

Education- Any graduates in any specialization.  

• But should have a full grip on computer programming, math, coding, and graphic design.
• Having good knowledge of English(R/W/S) is eligible for this post.
• Having diploma in Digital marketing is highly expected.

Positions- 2+

Salary- As per the industry standards

Location: Rajarhat, Kolkata

Experience: 8 years and above

Salary: upto 15 lakhs

Qualification: B. Tech/ B.E./ MBA

Responsibilities:

• Assess change proposals and define solutions to help the organization to achieve its goals.
• Discover, organise and clarify business needs and review/produce applications for change.
• Prioritize requirements from various stakeholders.
• Technical documentation.

Skills:

• 4 - 5 years experience in technical documentation.
• Sound knowledge and experience with Agile.
• Experience in app making and web programming.

JOB DESCRIPTION / ROLES & RESPONSIBILITY

Job Title
Customer Experience Champion

Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore

Salary
INR 4,00,000 – 5,00,000 per annum

Position Summary

As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.

The Objectives of this role include

• Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
• Partner closely with Sales and Operations Team in their respective region
• Ensure timely submission and follow-up on all call information submitted across businesses
• Arrange Client meetings with the Sales Team
• The goal is to help the company grow by bringing in customers and developing business
• Correspondence to clients like clarifications, queries, and other details about our business
• Convincing customers to close the lead and grow the business
• Follow up with the client, may include site visit as well
• Relationship management
• Drive to engage clients on new products and features
• Understanding customer journey thoroughly
• Coordinating customer requests with internal stakeholders (ops team, survey team)
• Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)

Position Responsibility

• Contact potential or existing customers to inform them about a product or service using scripts
• Answer questions about products or the company and ask questions to understand customer requirements to close sales
• Handle grievances to preserve the company’s reputation
• Go the “extra mile” to meet sales quota and facilitate future sales
• Keep records of calls and sales and note useful information
• Directly communicating between the Client and SunEdison’s team and performance management
• Manage and coordinate inter-team-members relationships
• Team level Key Performance Indicators
• Bridge the gap between client, sales team and operations team for Solar Panels
• Noting down customer requests exhaustively
• Ultimate focus on delighting the customer
• Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
• Ensuring all teams deliver to customers in their respective TAT

Position Experience

• Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.

Position Academic Qualification

• Graduation in any discipline.

Desired Technical Skills

• MS Excel tools and Basic CRM Tools
  
  

Desired Soft Skills

• Should have attention to detail
• Communication Skills (Verbal and Written)
• Interpersonal Skills
• Analytical & Problem-Solving Skills
  
  

Language Proficiency

• English- Must Have
• Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have

looking for a smart individual with marketing skills.

Should be very fluent with english and hindi.

Should have great communication skill.

Should have exposure to social media.

Should be good at researching.

Should be good with computers microsoft.

Should know how to use photoshop.

Graphic designing is a plus.

An illustrator is a plus plus .

Salary negotiable.

Job Type: Temporary

Salary: ₹1,500.00 to ₹2,000.00 /week