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Senior Program Manager – Automation & Transformation Management

Our organization relies on its central engineering workforce to develop and maintain a product portfolio of several different startups and enterprises. Our product portfolio continuously grows as we incubate more startups, which means that various products will likely use other technologies, architecture, & frameworks - a fun place for smart tech lovers!

👊 About the Role

We are seeking a 5**–7 years experienced Senior Program Manager – Automation & Transformation** to lead the design, implementation, and scaling of AI-driven automation across Sales, Recruitment, Payroll, and other BPO Operations.

This role focuses on building AI-powered systems and intelligent workflows that automate 70–95% of business processes, significantly improving operational efficiency, scalability, and decision-making.

The candidate will lead the company-wide AI automation program, ensuring that automation initiatives across departments are strategically planned, executed, and integrated into the organization’s technology ecosystem

📋 Key Responsibilities

AI Automation Strategy

• Define and drive the company’s AI automation roadmap.
• Identify opportunities to automate business processes using AI, intelligent workflows, and automation tools.
• Design scalable systems that reduce manual work and improve productivity.
• Sales Automation, Recruitment Automation, Payroll Automation, Operations Automation

Program Management Leadership

Lead the organization’s AI automation transformation program, including:

• Defining automation initiatives across departments
• Prioritizing automation projects based on impact and feasibility
• Coordinating with Sales, HR, Finance, and Operations teams
• Managing implementation timelines and delivery milestones
• Ensuring alignment between automation systems and business goals
• Monitoring automation performance and ROI

Responsibilities include:

• Prioritizing AI automation initiatives
• Coordinating with Sales, HR, Finance, and Operations teams
• Managing timelines, milestones, and delivery
• Monitoring automation performance and ROI

Project Management & Implementation

Lead the execution of automation projects from concept to deployment.

• Requirements gathering and process mapping
• Automation tool evaluation and vendor selection
• Project planning and execution
• System integration and workflow automation
• User acceptance testing and system deployment
• Training teams and ensuring adoption

AI Systems & Integration

Design and integrate AI-powered systems across the organization, including:

• CRM platforms
• HRMS and payroll systems
• Customer support platforms
• AI automation platforms
• Analytics and reporting tools
• Ensure seamless data flow and intelligent automation across systems.

Stakeholder & Change Management

Ensure seamless data flow and intelligent automation across systems.

• Work closely with leadership and department heads to implement automation initiatives.
• Manage change across teams transitioning from manual processes to automated systems.
• Ensure strong adoption of automation platforms

👨‍💻 What We’re Looking For

Required Expertise

The candidate must have expertise in the following areas:

• AI & Intelligent Automation
• Business Process Automation
• Program & Project Management
• Systems Integration

Required Skillsets

Technical Skills

• Automation platforms (UiPath, Zapier, Make, Automation Anywhere)
• AI tools and LLM-based workflows
• CRM platforms
• HRMS and payroll software
• API integrations
• Data analytics tools (Power BI, Tableau)

Program / Project Management Skills

• Program management
• Agile / Scrum methodologies
• Project planning and execution
• Vendor management
• Stakeholder management
• Change management

📈 Why Join Us?

You’ll be stepping into a role where your impact is immediate and tangible. It’s a unique opportunity to shape the automation and Program Management process and grow your career in a collaborative, high-growth environment.

🏆 About CAW

CAW is a Product Engineering Company of 90+ geeks.

Some of the products we have built – Ukti, CodeKnack, Hoichoi, Convoisight, OneHealthAssist, Dysko, Fhynix, Space, Interakt, CashFlo, FastBar, etc.

We are (or have been) part of the engineering teams at Haptik, RazorPay, Decklar, Flipspaces, Aerchain, Postman, TitanEmail, Acceldata, and Bureau, among others.

Find us: https://goo.gl/maps/dvR6L26JUa42Website: https://www.caw.tech/Policies: Handbook

Job Purpose:

The role entails the responsibility to be a part of IT Governance and Compliance Team of the bank and would be working towards GRC control function: Compliance & Regulatory reporting viz Cyber KRI, TRANCHE, ICAAP etc.

Roles & Responsibilities:

• Custodian of IT governance and IT process governance framework.
• Handling of Regulatory audits and submissions.
• To understand Indents from regulators, collated, review the data and timely submission.
• Responsible for IT policy creation, review, update, awareness, and monitoring.
• Administration of key IT processes: E.g., incident management, policy exception management
• Will be reporting to Lead IT Governance.
• Identify improvements and breakdowns in IT governance elements with significant business impact.
• Create and maintain library of governance artifacts and other supporting documentation.
• Proactively identify and manage risks/issues, ensure proper visibility and communication occur to senior management.
• Ensures compliance with all policies and procedures in the execution of technology projects.
• Provide guidance and trainings to Project team members in the field regarding IT governance.
• Capture and share best- practice knowledge amongst the team.
• Create an environment that promotes collaborative learning and collective ownership of responsibilities.
• Strong analytical and problem-solving skills. Excellent communication and interpersonal abilities.
• Ability to work independently and collaborate effectively in a team environment.

Education Qualification (Fulltime): 

Certified Chartered Accountant (CA)