3+ ITSM Jobs in Mumbai | ITSM Job openings in Mumbai

Position: BMC Helix Consultant (ITSM, DWP & Discovery)

Experience: 5–8 Years

Location: PAN India

Notice Period: 0-15 days

We are looking for an experienced BMC Helix Consultant with strong expertise in Helix ITSM, Digital Workplace (DWP), Discovery, CMDB, and platform integrations.

The ideal candidate should have hands-on experience in troubleshooting complex platform issues, implementing integrations, optimizing service catalog workflows, and supporting enterprise ITSM environments.

Key Responsibilities:

• Configure, customize, and support BMC Helix ITSM solutions.

• Build and optimize Digital Workplace (DWP) service catalog items and workflows.

• Troubleshoot and resolve complex issues related to performance, integrations, CMDB, and Discovery.

• Design and support integrations using REST APIs and web services.

• Work with CMDB normalization and reconciliation processes.

• Support Discovery integrations and ensure accurate CI data synchronization.

• Develop automated approval workflows and service fulfillment processes.

• Participate in platform upgrades, patching, testing, and production readiness activities.

• Collaborate with cross-functional teams and stakeholders to deliver business requirements.

Required Skills:

• 5–8 years of experience in BMC Helix / Remedy platform.

• Strong experience in Helix ITSM modules.

• Hands-on experience with Digital Workplace (DWP).

• Experience with BMC Discovery and CMDB.

• Knowledge of REST APIs and third-party integrations.

• Understanding of Incident, Change, Problem, and Service Request Management.

• Strong troubleshooting and root cause analysis skills.

• Excellent communication and stakeholder management skills.

Preferred Skills:

• Smart IT exposure.

• Identity management or SSO integrations.

• Experience supporting enterprise-scale ITSM environments.

If you are passionate about BMC technologies and looking to work on large-scale enterprise ITSM initiatives, we would love to connect with you.

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

   Skills:
•  Java script

•  Service Portal Enhancements

•   CMDB

•   ITIL framework

•  ServiceNow implementation

•   Integration

•  ITSM