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Strong Post Sales - Associate Customer Success / Operations Profile

Mandatory (Experience 1) – Must have 6+ Months of experience (freshers with strong internship exposure also eligible) in Operations / Customer Success / Implementation / Supply Chain coordination roles, preferably in a B2B SaaS or tech-enabled operations environment.

Mandatory (Experience 2) – Must have hands-on exposure to executing and monitoring operational processes, ensuring smooth day-to-day business functioning, and driving efficiency improvements.

Mandatory (Experience 3) – Must have experience in coordinating with multiple internal stakeholders (Operations, Tech, Product, Clients) and ensuring timely follow-ups on deliverables, turnaround times, and process adherence.

Mandatory (Experience 4) – Must have exposure to defining, tracking, and monitoring KPIs / performance metrics for operational processes or client projects, with accountability for meeting SLAs and improving service standards.

Mandatory (Experience 5) – Must have worked closely with technical teams to support software/platform implementation, configuration, troubleshooting, or client onboarding activities.

Mandatory (Skill) – Must be comfortable acting as a SPOC for enterprise clients, managing customer worklists, addressing queries, ensuring request implementation, and maintaining strong client relationships. Open to travelling to client locations for implementation/training if required.

Mandatory (Education) : If Fresher, Must have completed MBA in Operations / Supply Chain / Logistics .

Must Have

1. Angular 13+

2. Understanding of Cloud architecture

3. Node.js + Expressjs +MongoDB (Localization Project)

Management skills required

1. Drive scrum meetings (Daily sync-up, Weekly planning meetings, Monthly meetings)

2. JIRA Understanding, including JIRA Reports, Releases

3. Code Review

4. Document preparation for any new feature/requirements using confluence

5. Track team timesheet reports

6. Communication with External team members  

Task:

• Design, implement and maintain Java application phases
• To take part in software and architectural development activities
• Conduct software analysis, programming, testing and debugging
• Identifying production and non-production application issues
• Transforming requirements into stipulations
• Develop, test, implement and maintain application software
• Recommend changes to improve established Java application processes
• Develop technical designs for application development
• Develop application code for Java programs

We wish:

• Minimum 3 years of experience with excellent Java development skills
• Demonstrable hands-on experience in delivering solutions in a JavaEE 6 environment
• Open-source frameworks and standards Hibernate, Spring JDBC
• Hands-on experience with tools such as Ant, Eclipse, Maven, SVN, SoapUI, JIRA, Bamboo
• WS concepts and protocols: WSDL, REST, SOAP, JMS, XSLT, XML Schema
• Experienced with one or more open-source ESB products (JBOSS FUSE ESB, Apache Camel, Apache service mix) and/or message-oriented middleware and Active MQ, JMS
• Strong Java unit test skills
• Good experience in design patterns & design principles
• Experience with Webservices, PLSQL and SQL (Oracle 10g or above)
• Experience in Oops development with Core Java
• Desirable: Experience with:
  • Elastic Search, Smooks, Lucene, Jasper, Report
  • Domain-driven design
  • Experience with NoSQL technologies: Casandra, Mongo DB
  • Experience with agile development practices (Eg Scrum) and continuous integration environment
  • A J2EE application and web containers such as GlassFish, Jetty, Tomcat
  • CMMi-5 level process experience advantage

We Offer:

• Freedom to realize your ideas & individual career & development opportunities.
• A motivating work environment, flat hierarchical structure, numerous company events which cannot be forgotten and fun at the workplace with flexibilities.
• Professional challenges and career development opportunities.

Technical:

• Rich experience with .NET Core (MVC)
• Strong C# and object-oriented programming skills
• Working knowledge of MSSQL 2016 or Above
• Html5, CSS3, LINQ, Entity Framework 6.X
• Provide best practices for Client-Side scripting using JQuery, ReactJS
• Previous experience with Web API, Restful APIs
• Core Architecture and Design Patterns (Builder, Generic Repository)
• Proficient understanding of code versioning tools (e.g. GIT, Azure DevOps)
• Experience with IoT projects would be added advantage

Non Technical:

• Effective Communication skills
• Good Listener & Interpersonal Skills
• Excellent Team Player
• Troubleshooting and Problem Solving Skills
• Assist with other areas of the Application Development Life Cycle as needed
• Required Test Driven Development Approach

Roles & Responsibilities:

• Able to attend Daily Scrum meetings
• Familiar with Agile Development Methodologies (Scrum/Kanban)
• Participate in peer-reviews for solutions related to coding.
• Help Team Leader to manage the flow of day-to-day operations
• Able to work with minimal supervision
• Maintain high standards of application quality within the team by establishing good practices and habits.

• 2+ Years of hands-on experience in design, architect, developing and delivering
• cross platform Xamarin.Android, Xamarin.iOS and Xamarin.Forms applications
• using Microsoft Visual Studio/VS for MAC.
• Mobile application development fundamentals (Android/iOS - Xamarin)
• Experience in designing and developing custom controls for Android, Windows
• and iOS.
• Should have a strong knowledge of OOPS and intermediate knowledge of
• front-end GUI design and development.
• Working knowledge of data parsing, storing and related patterns.
• Strong in C#, the .NET framework and object oriented programming patterns and
• practices.
• Expertise in MVVM pattern. Code sharing patterns such as dependency service,
• service locator.
• Solid foundation in data structures, algorithms, and object orientation design.
• Knowledge on Agile and Scrum approach is must.
• Demonstrate ability to apply Microsoft Practices and Patterns as guided by the
• Architect.
• Knowledge of Drawing Library will be an added benefit.
• Good to have experience in Unit Test case writing, JSON formation and parsing.

• Develop, implement and optimize new features and existing features in the
• application
• Assist/Perform Unit Testing and Bug fixing.
• Understanding client requirement and suggest optimised solutions.
• Code refactoring as per the TDD(Test Driven Development) guidelines.
• Keeping the project and libraries upto date with latest available
• Integrating external library into existing code base as per client requirements.
• Deploy application to store and App center.

• Manage / Develop the marketing plan and ensure activities planned are carried out.
• Launch social media initiatives, eg sending e-news, posting articles/videos on to Linkedin, social media campaigns etc
• Help organize marketing events (in the UK)
• Drive culture of client care, for example, ensuring service standards are met
• Monitor response of marketing initiatives and follow up on leads generated
• Ensuring our values are upheld and we remain focused on our mission, which includes growth, (via innovation, marketing etc)
•  

• Excellent (English) written and spoken communication skills are essential since the clients are based in the UK
• Candiate must be helpful, cheerful, create positive energy, keen, ambitious, innovative, self-starter, minimal supervision required
• Expert in social media, including use of Linkedin, publishing videos, blogs etc and able to updating web-sites. Should have good eye for design.