Principal Site Reliability Engineer
at Smarsh
9 - 15 yrs
₹40L - ₹50L / yr
Bengaluru (Bangalore)
Skills
Reliability engineering
KubernetesIT infrastructure
Company Description
Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.
At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.
About the team
Are you an SRE with excellent Observability, Containerization and Orchestration skills? As a Site Reliability Engineer (SRE) in the Smarsh SaaS Operations team, you'll be part of a team who measures and improves production performance reliability through sustainable engineering practices for our suite of applications. Toil will be your number one enemy, observability your closest friend and your mission will be to drive operational burden as close to zero as you can.
Responsibilities
- Responsible for technical direction at the platform solutions level. Is able to weigh the pros and cons of various solutions and credibly argue for the best path
- Work closely with Product Management and the rest of the engineering team to define features and their implementations with careful attention to quality, scalability, and maintainability
- Can break down complex technical solutions into abstractions that the rest of the team and understand
- Can investigate and solve complex bugs, performance, and scalability issues
- Collaborates with multiple agile teams to ensure their solutions integrate effectively
- Track work in ticketing system (JIRA)
- Participate in Pull Request reviews. Provide and receive feedback to continuously improve.
- Other duties as assigned.
Desired skills & experience
- A minimum 10+ years industry experience
- Masters in CS or equivalent
- Must have experience in Azure or AWS, either running some large-scale app there or migrating to Azure/AWS.
- Experience operating Cloud Foundry in production environments
- Experience managing CI/CD systems (Concourse, Jenkins, TravisCI etc.)
- Experience deploying and/or operating ELK stack
- Experience with container technologies and orchestration platforms (Docker, Kubernetes, Cloud Foundry)
- Experience working with monitoring and observability tools (We use Datadog and New Relic)
- Familiarity with working with PostgreSQL and MongoDB
- Background working in a multi-platform environment (Linux, Windows)
- Experience with running on a cloud platform, AWS preferred (S3, RDS, SQS)
- Familiarity with Agile/Scrum/Kanban methodologies
- Familiarity with programming/scripting languages (ie. Python, Bash, PowerShell, Go, etc.)
Additional Skills
- Expert programming skills in relevant languages
- Exceptional analytical and problem-solving skills
- Strong communication and collaboration skills
- Deep understanding of modern software architecture
- Deep domain knowledge of the industry, platform, and existing processes
- Fault-tolerant design & maintenance
- Knowledge and understanding of modern software programming/engineering.
- Product delivery lifecycle - requirement refinement through ops
Why Smarsh?
Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?
Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).
Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers
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About Smarsh
Founded :
2001
Type
Size
Stage :
Profitable
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HOW DO WE WORK?
Our engineering process is a five step process which consists of phases for planning, developing, testing & profiling, releasing and monitoring.
The planning phase consists of documenting of the feature/task to be done followed by various discussions. These discussions cover product, delivery estimates, release plan, monitoring plan, test plans, architecture, code design, technology choices and best practice adoption.
The development and testing phase coexist and involve writing code, unit tests, performance tests, profiling, stress testing, code reviews and QA testing. This phase is punctuated with daily scrums and standups.
The release phase is largely about managing and communicating the release to customers and internal stakeholders and activating features.
The last phase is the monitoring phase where relevant metrics and exceptions are tracked and any critical refinement for the delivered feature is undertaken. This phase culminates with a retrospective.
SREs get involved in this process as early as possible to provide general guidance, recommendations and help with designing the application to be in compliance with community standards such as CNCF and 12 Factor. SRE involvement and influence tends to increase during mid to final stages of development where the application is primed for beta evaluation and all the tooling and instrumentation is finalized.
WHAT SKILLS SHOULD I HAVE?
For this role we expect you to have 3+ years of experience working as a DevOps Engineer or SRE. You should have a good grasp of Unix like systems, access control, networking nuances, process isolation by the means of kernel provided features, distributed applications and algorithms, job schedulers and secret management among other things.
At Shuttl we are a big proponent of Immutable infrastructure. All our infrastructure is hosted with Amazon Web Services and we use Hashicorp's Terraform to manage the infrastructure as code. A good handle on AWS and Terraform is therefore a definitive plus.
Since SREs are expected to write a lot of code, you are also expected to be skillful in a programming language, preferably
Python or Go.
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