Principal Site Reliability Engineer at Smarsh · Bengaluru (Bangalore) · 9 - 15 years · ₹40L - ₹50L / yr · Profitable · Posted 6 Mar 2023
KubernetesCompany Description
Smarsh is the leader in communications compliance, archiving, and analytics. We provide compliance across the broadest set of communications channels with insights on what’s being captured. Smarsh customers manage over 500 million daily conversations across 80 channels and growing. Customers include the top 10 U.S., top 8 European, top 5 Canadian, and top 3 Asian banks. The Smarsh advantage is customers stay ahead of compliance and uncover patterns and relationships hidden within their data.
At Smarsh , we’ve been helping our customers manage new forms of communication since 1998. We work closely with regulators including the SEC, FINRA, IIROC, and the PRA and FCA, and with our customers, to ensure that they understand the capabilities of today’s technology and that our platform meets their most stringent requirements. Our products include Connected Capture, Connected Archive, Web Archive & Business Solutions.
About the team
Are you an SRE with excellent Observability, Containerization and Orchestration skills? As a Site Reliability Engineer (SRE) in the Smarsh SaaS Operations team, you'll be part of a team who measures and improves production performance reliability through sustainable engineering practices for our suite of applications. Toil will be your number one enemy, observability your closest friend and your mission will be to drive operational burden as close to zero as you can.
Responsibilities
- Responsible for technical direction at the platform solutions level. Is able to weigh the pros and cons of various solutions and credibly argue for the best path
- Work closely with Product Management and the rest of the engineering team to define features and their implementations with careful attention to quality, scalability, and maintainability
- Can break down complex technical solutions into abstractions that the rest of the team and understand
- Can investigate and solve complex bugs, performance, and scalability issues
- Collaborates with multiple agile teams to ensure their solutions integrate effectively
- Track work in ticketing system (JIRA)
- Participate in Pull Request reviews. Provide and receive feedback to continuously improve.
- Other duties as assigned.
Desired skills & experience
- A minimum 10+ years industry experience
- Masters in CS or equivalent
- Must have experience in Azure or AWS, either running some large-scale app there or migrating to Azure/AWS.
- Experience operating Cloud Foundry in production environments
- Experience managing CI/CD systems (Concourse, Jenkins, TravisCI etc.)
- Experience deploying and/or operating ELK stack
- Experience with container technologies and orchestration platforms (Docker, Kubernetes, Cloud Foundry)
- Experience working with monitoring and observability tools (We use Datadog and New Relic)
- Familiarity with working with PostgreSQL and MongoDB
- Background working in a multi-platform environment (Linux, Windows)
- Experience with running on a cloud platform, AWS preferred (S3, RDS, SQS)
- Familiarity with Agile/Scrum/Kanban methodologies
- Familiarity with programming/scripting languages (ie. Python, Bash, PowerShell, Go, etc.)
Additional Skills
- Expert programming skills in relevant languages
- Exceptional analytical and problem-solving skills
- Strong communication and collaboration skills
- Deep understanding of modern software architecture
- Deep domain knowledge of the industry, platform, and existing processes
- Fault-tolerant design & maintenance
- Knowledge and understanding of modern software programming/engineering.
- Product delivery lifecycle - requirement refinement through ops
Why Smarsh?
Ready to join a thriving tech company that’s redefining digital archiving and business intelligence?
Smarsh is the leading comprehensive archiving platform. Recognized as one of today’s fastest growing companies in the U.S., Smarsh delivers innovative cloud-based solutions that help organizations manage and enforce flexible and secure records retention and compliance strategies for electronic communications, including social media and enterprise social networks (Yammer, Chatter, Facebook, LinkedIn and more).
Our motto is ‘People First. Inspire Confidence. Embrace the Impossible.’ We hire lifelong learners who have a passion for their discipline and a track record of excellence. To learn more about us, visit www.smarsh.com/careers
Shubham Vishwakarma
Full Stack Developer - Averlon
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API and Integration Support
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First 90-Day Priorities
The successful candidate will be expected to:
- Learn EDM’s platforms, infrastructure, integrations, call-routing systems, reporting processes, and revenue workflows.
- Document critical systems, dependencies, credentials ownership, vendor contacts, and escalation procedures.
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- Resolve high-priority recurring production and integration issues.
- Improve alerting for call-routing failures, API errors, delayed data, failed jobs, and reporting discrepancies.
- Create runbooks for the company’s most common and highest-risk technical incidents.
- Identify at least three meaningful automation or cost-saving opportunities.
- Participate in production support and demonstrate ownership of incidents through resolution.
Performance Expectations
Success will be measured by:
- Platform uptime and reliability
- Mean time to acknowledge and resolve incidents
- Reduction in recurring production problems
- Deployment success and rollback rates
- API, postback, webhook, and call-routing reliability
- Reporting and data accuracy
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- Reduction in manual operational work
- Infrastructure costs relative to platform volume
- Responsiveness to internal teams, clients, and technical partners
Required Qualifications
- Three or more years of experience in operations engineering, DevOps, site reliability engineering, cloud infrastructure, systems administration, or production support.
- Hands-on experience with cloud platforms such as AWS, Azure, or Google Cloud.
- Experience supporting Linux-based production environments.
- Working knowledge of networking, DNS, SSL certificates, firewalls, load balancing, and application security.
- Experience with relational databases and SQL.
- Experience troubleshooting REST APIs, webhooks, authentication, and third-party integrations.
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Ideal Candidate
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- Is comfortable working in a fast-moving entrepreneurial environment.
- Can manage competing priorities while maintaining attention to detail.
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Follow CutshortShubham Vishwakarma
Full Stack Developer - Averlon