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We are looking for an experienced ServiceNow Service Desk & Administrator to join our team. The ideal candidate will have strong hands-on experience in ServiceNow administration, ITSM modules, and Service Desk operations. This role involves configuring, managing, and supporting the ServiceNow platform while ensuring efficient IT service delivery.

🔹 Key Responsibilities

✔ Administer, configure, and maintain ServiceNow ITSM modules such as Incident, Problem, Change, Request, Knowledge, CMDB, and Asset Management.

✔ Provide L2/L3 support for ServiceNow platform issues and ensure timely incident resolution.

✔ Configure business rules, client scripts, UI policies, workflows, notifications, and forms.

✔ Manage user roles, groups, ACLs, and security rules.

✔ Support Service Desk operations, including ticket triage, prioritization, and escalation.

✔ Perform platform upgrades, patches, and testing activities.

✔ Maintain technical documentation and user guides.

✔ Ensure ITIL best practices are followed across ServiceNow processes.

🔹 Required Qualifications

🎓 Bachelor’s degree in Computer Science / Information Technology or related field.

✔ 5+ years of experience in ServiceNow administration and Service Desk support.

✔ Strong experience with ITSM modules – Incident, Problem, Change, Request, Knowledge, CMDB.

✔ Hands-on experience with JavaScript and Glide API scripting.

✔ Knowledge of ITIL framework and service management best practices.

✔ Experience with ServiceNow integrations (REST, SOAP, LDAP, Active Directory ).

Work mode- WFO 5 days

Location: Hyderabad (Onsite)

Experience- 7+

• K8s Hands-on experience
• Linux Troubleshooting Skills
• Experience on OnPrem Servers and Management
• Helm
• Docker
• Ingress and Ingress Controllers
• Networking Basics
• Proficient Communication

Must-Have Skills:

• Hands-on experience with airgap Kubernetes clusters, ideally in regulated industries (finance, healthcare, etc.).
• Strong expertise in CI/CD pipelines, programmable infrastructure, and automation.
• Proficiency in Linux troubleshooting, observability (Prometheus, Grafana, ELK), and multi-region disaster recovery.
• Security & compliance knowledge for regulated industries.
• Preferred: Experience with GKE, RKE, Rook-Ceph, and certifications like CKA, CKAD.

Who You Are

• A Kubernetes expert who thrives on scalability, automation, and security.
• Passionate about optimizing infrastructure, CI/CD, and high-availability systems.
• Comfortable troubleshooting Linux, improving observability, and ensuring disaster recovery readiness.
• A problem solver who simplifies complexity and drives cloud-native adoption.

What You’ll Do

• Architect & automate Kubernetes solutions for airgap and multi-region clusters.
• Optimize CI/CD pipelines & cloud-native deployments.
• Work with open-source projects, selecting the right tools for the job.
• Educate & guide teams on modern cloud-native infrastructure best practices.
• Solve real-world scaling, security, and infrastructure automation challenges.

Why Join Us?

• Work on high-impact Kubernetes projects in regulated industries.
• Solve real-world automation & infrastructure challenges with cutting-edge tools.
• Grow in a team that values learning, open-source contributions, and innovation.

Job Title: Engineering Lead

Role Overview:

We are looking for an Engineering Lead to take end-to-end ownership of technical delivery, design, architecture, and quality for our multi-customer SaaS product. You will lead and mentor the engineering team, drive scalable design and high-quality delivery, manage releases across customer environments, and ensure the stability and performance of the product in production.

Key Responsibilities:

·        Delivery & Release Management: Plan and deliver product features and customer-specific releases on time with high quality, ensuring operational readiness and stability across environments.

·        Technical Design & Architecture: Lead technical design and high-scale architecture for new and existing modules, ensuring scalability, performance, and maintainability.

·        Team Management: Mentor and guide engineers, ensure clarity in priorities, unblock challenges, and foster a culture of ownership and quality within the team.

·        Requirement to Delivery: Work with product and customer teams to understand requirements, translate them into designs and implementation plans, and track them through to delivery.

·        Product Quality: Establish and maintain engineering best practices, code reviews, automated testing, and CI/CD pipelines to ensure high product quality and reliability.

·        Troubleshooting & Support: Lead the team in debugging complex issues in development and production, ensuring minimal downtime and strong customer satisfaction.

·        Hands-on Contribution: Actively contribute technically where needed, providing architectural guidance and coding support aligned with the team’s stack.

Requirements:

·        Experience: 8–12 years in software engineering with at least 3+ years in a lead role.

·        Proven experience in designing scalable, high-performance architectures and technical solutions.

·        Experience delivering multi-customer SaaS product releases, including phased and customer-specific configurations.

·        Strong track record of ensuring product quality and stability through structured processes, testing, and monitoring.

·        Ability to troubleshoot complex issues and guide teams towards resolution.

·        Experience in mentoring and managing engineering teams to drive aligned delivery and high performance.

·        Hands-on experience with your relevant tech stack (e.g., Python, Django, Angular, AWS, Docker, Redis, RabbitMQ).

·        Excellent communication and collaboration skills with Product, QA, and Customer Support teams.

·        Bachelor’s or Master’s degree in Engineering or related field.

Requirement:

▪ 4~10 years’ experience in Automation using Typescript, Javascript, Java as programming languages

▪ Able to demonstrate good technical & problem solving skills

▪ Possess relevant hands-on experience with developing automation scripts using tools like protractor, selenium, rest assured, cucumber, POM model etc.

▪ Should be ready to explore, learn and develop solutions for problems.

Drive understanding and adoption of our products through effective onboarding of customers.
Keep track of paid sign ups from the website and sales team
Diligently update customer/prospects data in tools provided
Stay on top of updates in current apps

Required Candidate profile
You will ideally have a combination of both Product (Computer Sciences) and Business education & experience
Should be able to work effectively in a Matrixed environment
3 years of relevant experience

Job Description

Want to make every line of code count? Tired of being a small cog in a big machine? Like a fast-paced environment where stuff get DONE? Wanna grow with a fast-growing company (both career and compensation)? Like to wear different hats? Join ThinkDeeply in our mission to create and apply Enterprise-Grade AI for all types of applications.

Seeking an M.L. Engineer with high aptitude toward development. Will also consider coders with high aptitude in M.L. Years of experience is important but we are also looking for interest and aptitude. As part of the early engineering team, you will have a chance to make a measurable impact in future of Thinkdeeply as well as having a significant amount of responsibility.

Experience

10+ Years

Location

Bozeman/Hyderabad

Skills

Required Skills:

Bachelors/Masters or Phd in Computer Science or related industry experience

3+ years of Industry Experience in Deep Learning Frameworks in PyTorch or TensorFlow

7+ Years of industry experience in scripting languages such as Python, R.

7+ years in software development doing at least some level of Researching / POCs, Prototyping, Productizing, Process improvement, Large-data processing / performance computing

Familiar with non-neural network methods such as Bayesian, SVM, Adaboost, Random Forests etc

Some experience in setting up large scale training data pipelines.

Some experience in using Cloud services such as AWS, GCP, Azure

Desired Skills:

Experience in building deep learning models for Computer Vision and Natural Language Processing domains

Experience in productionizing/serving machine learning in industry setting

Understand the principles of developing cloud native applications

Responsibilities

Collect, Organize and Process data pipelines for developing ML models

Research and develop novel prototypes for customers

Train, implement and evaluate shippable machine learning models

Deploy and iterate improvements of ML Models through feedback

Responsibilities

• Build efficient, testable, and reusable wordpress modules
• Solve complex performance problems and architectural challenges
• Integration of data storage solutions
• Manage and update theme as per requirement

Skills

• Strong knowledge of wordpress
• WooCommerce plugin
• Understanding the fully synchronous behavior of PHP
• Understanding of MVC design patterns
• Basic understanding of front-end technologies, such as JavaScript, HTML5, and CSS3
• Knowledge of object oriented PHP programming
• Understanding accessibility and security compliance
• Strong knowledge of the common PHP or web server exploits and their solutions
• Understanding fundamental design principles behind a scalable application
• Familiarity with limitations of PHP as a platform and its workarounds
• Creating database schemas that represent and support business processes
• Familiarity with SQL databases and their declarative query languages
• Proficient understanding of code versioning tools, such as Git