11+ ITIL management Jobs in Hyderabad | ITIL management Job openings in Hyderabad

Qualifications & Experience: -

• Must have a bachelor’s degree in computer science or a related field (or equivalent degree and experience).
• 2+ years providing customer-facing technical support (ITOM applications).
• Good Communication Skills.

To be successful in this role, we need someone who has:

• Ability to comprehend, modify server-side object-oriented JavaScript, Unix Shell scripting and Windows scripting and PowerShell.
• Ability in server administration across OS platforms (Windows/Unix). Including understanding of user permission levels, domain configuration, group policy objects and execution of SUDO Policies.
• Understanding of protocols such as HTTP, TCP, FTP/SFTP, SOAP and REST, Experience with troubleshooting tools such as Wireshark, Traceroute.
• Strong troubleshooting/root cause isolation skills
• Demonstrated creative problem-solving approach and strong analytical skills
• Must be proficient with analyzing log files and standard debugging concepts.
• Familiarity with tools & practices of the trade such as incident management, knowledge base, defect & escalation management.
• Excellent communication skills (verbal and written).

Preferred: - 

• Solid understanding of object-oriented programming skills (Java strongly preferred)
• A fundamental understanding of ITOM, CMDB and ITIL business process. 
• Experience providing web development support is highly desirable.
• Previous experience working with the ServiceNow platform (Asset Management, Orchestration, Discovery, Mid Server, BSM Map & Service Mapping).
• Understanding of JavaScript or any other scripting language with logical approach for given problem statement.
• Previous experience in software development(or) software consulting.
• Experience supporting and troubleshooting infrastructure level issues.

Job Title:

Technical Support – L1/L2 (Application Support + System Administration)

Location:

Hyderabad, India (Work from Office)

Shift: US Shift (Night), Rotational including weekends

Company:

Telebu Communications

Job Summary:

Telebu Communications is hiring three (3) Technical Support Engineers (L1/L2) to join our night shift support team. The ideal candidates will have 2–4 years of experience in application support, with a solid understanding of system administration basics. This is a full-time, office-based role in Hyderabad, involving rotational shifts including weekends, aligned to US hours.

Key Responsibilities:

• Provide L1/L2 support for enterprise applications, ensuring smooth performance and minimal downtime.
• Respond to user queries and technical issues via tickets, calls, or chats within defined SLAs.
• Troubleshoot application-level errors, configuration issues, login/access problems, and usage concerns.
• Monitor system alerts, logs, and performance dashboards to proactively identify issues.
• Perform routine health checks and validation for applications and basic infrastructure.
• Support incident and change management processes; document RCA and resolution steps.
• Coordinate with product, engineering, and DevOps teams for issue escalation and resolution.
• Perform basic server-level troubleshooting, user access control, and patch deployments.
• Maintain internal knowledge base, documentation, and SOPs for recurring support tasks.
• Assist with deployments, updates, and minor configuration changes during off-hours.

Required Skills:

• 2–4 years of experience in application support (L1/L2).
• Good troubleshooting skills for web-based applications and enterprise tools.
• Basic understanding of system administration (Windows/Linux environments).
• Familiarity with ticketing tools (e.g., Jira, Freshdesk, Zendesk).
• Basic networking and DB support knowledge (e.g., ability to run queries, take backups).
• Clear communication skills for effective issue resolution and stakeholder coordination.
• Ability to manage priorities, handle pressure, and work independently during night shifts.

Preferred Skills:

• Experience in production support for SaaS or enterprise software.
• Familiarity with monitoring tools (e.g., Grafana, Nagios, CloudWatch).
• Knowledge of scripting (PowerShell, Bash) is a plus.
• Exposure to cloud environments (AWS, Azure, GCP) is an advantage.

About Telebu:

Established in 2003, Telebu is a 20+ year-old technology driven product based company that helps enterprises build better relationships with their customers and employees using SMS, Chat, Voice & Video products, APIs and SDKs. We were earlier known as SMSCountry Networks until our rebrand to Telebu in 2018. The word Telebu combines Telecommunication and Business. Offices spread across India (HQ in Hyderabad), Manama (Bahrain), Dubai (UAE), Al-Khobar (KSA), Muscat (Oman), Doha (Qatar), USA and Hong Kong.

·                    Design, develop, and implement AI/ML models and algorithms.

·                    Focus on building Proof of Concept (POC) applications to demonstrate the feasibility and value of AI solutions.

·                    Write clean, efficient, and well-documented code.

·                    Collaborate with data engineers to ensure data quality and availability for model training and evaluation.

·                    Work closely with senior team members to understand project requirements and contribute to technical solutions.

·                    Troubleshoot and debug AI/ML models and applications.

·                    Stay up-to-date with the latest advancements in AI/ML.

·                    Utilize machine learning frameworks (e.g., TensorFlow, PyTorch, Scikit-learn) to develop and deploy models.

·                    Develop and deploy AI solutions on Google Cloud Platform (GCP).

·                    Implement data preprocessing and feature engineering techniques using libraries like Pandas and NumPy.

·                    Utilize Vertex AI for model training, deployment, and management.

·                    Integrate and leverage Google Gemini for specific AI functionalities.

Qualifications:

·                    Bachelor’s degree in computer science, Artificial Intelligence, or a related field.

·                    3+ years of experience in developing and implementing AI/ML models.

·                    Strong programming skills in Python.

·                    Experience with machine learning frameworks such as TensorFlow, PyTorch, or Scikit-learn.

·                    Good understanding of machine learning concepts and techniques.

·                    Ability to work independently and as part of a team.

·                    Strong problem-solving skills.

·                    Good communication skills.

·                    Experience with Google Cloud Platform (GCP) is preferred.

·                    Familiarity with Vertex AI is a plus.

Key Responsibilities

The Mobile Lead Developer with a minimum of 3-6 years of experience to develop a React Native Mobile App

Job Overview

The primary role of this position will be to develop rich Mobile/Web applications for a new Reillo product.

Primary Skills

·        Experience with popular application development frameworks such as React Native with excellent JavaScript, Typescript, ES6 or greater, HTML5, and CSS development skills

·        Experience in iOS and Android Application development

·        Experience with modern front-end build pipelines and tools such as Webpack

·        Solid understanding of MVC, stateless APIs, Redux and building RESTful APIs

·        Experience on tools like Jest or React Testing Libraries

·        Familiarity with code versioning tools such as Git

·        Ability to communicate effectively and make effective presentations

·        Experience with ReactJS for Web App development will be an added advantage.

Sales Associate

Company Description

Miko is an advanced artificial intelligence innovation lab with a mission to bring AI and robotics to every consumer home. Headquartered in Mumbai, India, our workforce spans several countries, including the United States, Canada, Europe, and the Middle East. To check out various product offerings, visit Miko's website

Position Introduction:

- Generate revenue by demonstrating our product in Hamleys store and closing sales either over the phone or face-to-face.

- Work with cutting-edge technology designed to reduce kids' screen time while making learning fun at an early age.

- Successful candidates may have opportunities for training, leadership roles, and managing key business accounts.

Responsibilities:

- Explain Miko Robot benefits to customers.

- Suggest suitable apps and features to the customers.

- Handling stocks.

- Coordinate within the teams.

- Provide daily sales reports and customer service.

- Meet monthly sales targets by demonstrating and selling the product in Hamleys store.

- Convert free app users into paid customers through emails, SMS, and direct sales.

Requirements:

- Good communication skills in English and regional language.

- Ability to plan and execute tasks.

- Persuasion and negotiation skills.

- Work well under pressure.

- Team player.

- Quick learner, detail-oriented, and self-motivated.

- Interest in marketing.

- Enthusiasm for technology.

Work Timings: 6 days a week and 9 hours a day (11am to 8pm/12pm to 9pm)

Working on Saturday and Sunday's is mandatory (No exception for this)

One day in a week will be declared as week off.

Openings at: Mumbai Onsite (BKC, Jio World Drive), Bangalore Onsite (Phoenix Market City), Kochi- (Lulu Mall), Hyderabad (Sarath City and Inorbit Mall)

About Us

Divami Design Labs is ranked as the #1 UX UI Design Agency in India on "Clutch.co". We have worked with 200+ clients across the globe and touched more than 50M+ people. We have been recently honored with the Web Excellence Award and the CII Design Excellence Award for our platform designs. With a passion for creating user experiences, we get our high by solving complex problems and hearing you utter 'WOW,' especially across verticals like Data Integration, FinTech, HealthTech, EduTech, HRMS, DevOps, Transportation, Supply Chain, Logistics, Travel, IoT, AR/VR, AI/ML, BPM/RPA, Low Code No Code platforms and more.

About This Role

We are looking for a dynamic architect-level MERN/MEAN Stack developer with leadership skills to motivate, inspire, bring the best out of the team and at the same time individually contribute himself/herself towards project delivery. 

 If you are :

• A tech enthusiast, if the opportunity to run a project excites you, 
• Revels in supportive work culture and
• Looking for an opportunity of working on multiple projects excites you then

THIS IS the job for YOU !!

Roles And Responsibilities

• 5 years of hands-on experience in working with MERN / MEANstack
• At Least 3 years of experience in leading a team size of minimum 3-4 members
• Excellent communication, client handling and crisis management skills
• Great debugging and problem-solving skills

Location

Gachibowli, Hyderabad

1. Java Developer

Job profile:

• Project Role: Spring boot application developer
• Project Role Description: Design, build and configure spring boot applications to meet
• business process and application requirements.
• Work Experience: Fresher. Should have done at least one project in Java. Hands on
• experience on the Spring boot project is an added advantage.

Must Have Skills: Core Java or Spring boot Application

Important: Engineers should be able to code, Interview will involve actual coding

Key Responsibilities:

• Design, build and configure applications to meet business process and application requirements
• Understanding of

1. server side technologies, how the web applications work. Role of Database and APIs in modern web and mobile applications.
2. client side web frameworks, such as Angular or React and they integration with back end systems

• Implementation and customization of Web based solutions
• Development of custom components such as web interfaces, Validation Services etc.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
•     Write clean, maintainable code while rapidly iterating and shipping
•      Participate in all phases of development, from design to implementation, unit testing, and release.
•  Knowledge of javascript, OOPS including experience with design Pattern
• Excellent in Design patterns, Data Structure.

Technical Experience:

• Engineers should have done project(s) in Java or Spring boot.
• Knowledge of

1. Test and automation tools
2. Git
3. Restful APIs.
4. Solid understanding of object-oriented design and programming concepts.

• Have a passion for quality and writing clean, solid, readable code that scales and performs well.

Expected Competencies:

• Adaptable to change; able to respond to shifting requirements and priorities
• A well-organized and structured approach to work with good attention to detail.
• Comfortable with coordinating and collaborating with business teams to drive required decisions and outcomes.
• A high degree of personal integrity and strong ability to work collaboratively and effectively in a fast-paced, flexible, team-based environment.