3+ Profit and loss Jobs in Pune | Profit and loss Job openings in Pune

Job Details

- Job Title: Head of Delivery

- Industry: SAAS

- Function: Operations

- Experience Required: 14-18 years

- Employment Type: Full Time

- Job Location: Pune

- CTC Range: Best in Industry

Preferred Skills: P and L management, customer success, technical support, Implementation, Client Delivery

Criteria:

14+ years of experience in Managed Services / Professional Services / Customer Delivery within SaaS or tech-led organizations.

Proven leadership of end-to-end customer lifecycle functions: Pre-sales, Implementation, Customer Success, and Support.

Experience managing global, cross-functional teams across geographies and time zones.

Demonstrated ownership of P n L, budgets, and revenue (services / managed services).

Strong understanding of SaaS delivery models and customer lifecycle management.

Job Description

What will you create and do?

We are looking for a Head of Delivery to lead and scale the end-to-end customer delivery organization at Company. This role will own the entire customer lifecycle across pre-sales demos/PoCs, onboarding, implementation, customer success, and ongoing support.

You will lead cross-functional teams across multiple geographies and time zones, ensuring successful delivery of projects, high customer satisfaction, strong product adoption, and growth in managed services revenue.

This is a strategic leadership role responsible for building processes, improving delivery maturity, driving operational excellence, and aligning teams across Support, Customer Success, and Implementation. The role will also work closely with Sales, Product, and Leadership to ensure customers achieve measurable outcomes through Conversational Messaging solutions.

What will qualify you for this role?

Essential:

● Strong experience leading Managed Services / Professional Services / Customer Delivery organizations

● Proven ability to manage global teams across time zones and multiple functions

● Strong leadership experience in Customer Success, Implementation, Support, and Client Delivery

● Experience managing P&L, budgets, and revenue ownership for service organizations

● Ability to design and scale delivery processes, frameworks, and operational systems

● Strong customer engagement and stakeholder management skills

● Ability to manage complex client escalations and enterprise accounts

● Experience working closely with Sales, Product, and Technology teams

● Strong understanding of SaaS delivery models and customer lifecycle management

● Strong people leadership, hiring, mentoring, and organizational building experience

Desired Skills:

● Experience in Conversational Messaging, CPaaS, or SaaS platforms

● Industry exposure to Healthcare, Finance, Real Estate, Education, Contact Centers, or similar sectors

● Understanding of CRM platforms, Marketing Automation systems, and Contact Center technologies

● Experience building self-service platforms and customer reporting systems

● Ability to drive customer adoption and product-led growth initiatives

● Strong operational mindset with a focus on SLA management and delivery excellence

Experience Range:

15+ Years

Education Qualification:

Bachelor’s Degree in Engineering, Technology, Business, or related field MBA is preferred.

Key Responsibilities:

Delivery Leadership & Customer Lifecycle Management

● Own delivery of all client services across the customer lifecycle including demos, PoCs, onboarding, implementation, and ongoing support

● Ensure projects are delivered as per SLA commitments and agreed delivery plans

● Lead teams responsible for Customer Support, Implementation, and Customer Success

● Manage delivery across multiple time zones and global customers

Organizational Leadership

● Build and scale a high-performing delivery organization

● Hire, mentor, and develop team leaders and managers across functions

● Drive training, capability building, and skill development across teams

● Create a strong culture of customer success and accountability

Managed Services Revenue & P&L Ownership

● Own the Managed Services P&L, budgets, and revenue targets

● Drive product adoption among serviced customers

● Align delivery performance with business growth and revenue outcomes

Process, Systems & Delivery Excellence

● Build and implement delivery processes, playbooks, and operational frameworks

● Develop systems that enable client self-service and service transparency

● Ensure systems capture relevant data and generate insights for customer success and risk identification

● Monitor key delivery metrics and identify red flags proactively

Customer Success & Product Adoption

● Create playbooks and frameworks to guide customer onboarding and adoption

● Build expertise around customer journey, implementation best practices, and messaging strategies

● Champion Conversational Messaging adoption across different communication channels

Market & Industry Expertise

● Develop expertise in target industries such as Healthcare, Finance, Real Estate, Education, and Contact Centers

● Understand business processes and systems such as CRM, marketing automation, and contact center tools

● Provide insights into market trends, customer needs, and product adoption

Cross-Functional Collaboration

● Work closely with Sales teams to prioritize projects and support strategic customers

● Partner with Product and Technology teams to identify product gaps and improvement areas

● Provide insights on product adoption, feature gaps, and customer feedback

Executive & Customer Engagement

● Represent the company in executive-level customer discussions and strategic projects

● Support major client engagements including delivery reviews and issue resolution

● Travel to customer locations for project reviews and relationship management when required

Key Result Areas (Success Metrics):

● Managed Services P&L performance

● Customer product adoption and engagement metrics

● Project delivery timelines and TAT

● SLA compliance and delivery quality

● Reduction in customer escalations

● Customer satisfaction and retention

● Identification of product gaps and improvement areas

Reporting Structure

● Reports to: COO / Executive Leadership Team

● Owns Department: Customer Support, Onboarding & Implementation, Customer Success

● Manages teams across multiple geographies and time zones

Resource 1: Manager Finance

Job Description:

• Accounts and Finance:

Managing & leading the team of Finance & accounts and driving them towards the business goal of the company including Internal Control over Financial reporting, documenting, fixed assets management and complete working capital management.

• Treasury Management

Coordinating & liaisoning with the banks, renewal of working capital limits with proper documentation. Submitting the monthly/qtrly/annual statements with Banks. Involve in managing the liquidity, understanding the risk and return analysis of investment management

• Direct and Indirect Tax Compliance
  • Liaising with consultants/Auditors with respect to Bookkeeping, compliances/Statutory and Internal Audits
  • Ensure non payroll compliances under various statutory laws applicable
  • Managing Audits of under different statutes (GST/Sales Tax, Companies House)
• MIS & Analytics

Involve in preparing MIS reports by analyzing the P &L, Balance sheet and various financial reports for the understanding of top management. Involve in gathering various information and analyzing the financial data for decision making.

Desired Candidate Profile:

• Chartered Accountant with 3-5 years of Industry Experience
• Must have good communication skills.
• Should have good knowledge of MS office and tally

Location: Pune

NextGen AVP Role - Pune Location

Job Description

Experience:

Should have subject matter expertise in cloud platforms (AWS, Azure & GCP), and next generation technologies

Should possess experience in designing and delivering architectural solutions for mission critical applications using cloud native development and architecture and cloud migration methodologies and tools

Demonstrated as a trusted advisor for customers on various Next Gen technology solution options and presented strong value proposition to win the deals

Experience is building differentiated solution & service offerings in building Next Gen Application development

Extensive experience in Presales, Solutioning, Delivery, People Management, Global experience and should be in a P&L role

Have experience leading complex, global solution implementations programs

Technology Experience:

Cloud Native App development, Microservices based enterprise grade application development, Serverless Computing, Containerization technologies

AWS, Azure, GCP and aPaaS platforms like Cloud Foundry

DevSecOps – CI/CD tool chain, API Management platforms

Database technologies – Structured & Unstructured data storage platforms

Expectations:

Responsible to formulate business development strategies for NextGen Application Development Technology practice

Create differentiated solution & Services offerings and translate into revenue growth

Drive strategic account growth and be responsible for the delivery of consulting services to our customers

Actively search for opportunities to expand business within existing accounts and help win new clients

Building new technology capabilities, and building team competencies

Marketing of technology & domain solutions / service offerings to internal/external stakeholders

Manage business relationship with the technology partners & start-up eco systems and demonstrate edge over competition