6+ IT project management Jobs in Mumbai | IT project management Job openings in Mumbai

BD Software Distribution Pvt. Ltd. is a leading Value Added Distributor (VAD) in the Indian market, offering industry-leading consumer, SMB, and Enterprise-level solutions. We are the Country Partner for top brands in the cybersecurity industry, including Bitdefender. With a strong partner network and technical expertise, we provide comprehensive protection against malware and cyber threats to government organizations, businesses, and consumers. With over 750,000 users in India, we are committed to helping achieve cyber peace.

Job Overview

We are seeking a Renewal Specialist to join our team at BD Software Distribution Pvt. Ltd. This role involves managing the renewal process for our software solutions and ensuring customer satisfaction. The ideal candidate should have 1 to 3 years of experience in a similar role, strong communication skills, and a customer-centric approach. This is a full-time position based in Navi Mumbai, Maharashtra, India.

Qualifications and Skills

1 to 3 years of experience in a Renewal Specialist or similar role

Strong understanding of software solutions and the renewal process

Excellent communication and interpersonal skills

Customer-centric approach with a focus on delivering high-quality service

Ability to build and maintain relationships with customers

Strong problem-solving and negotiation skills

Ability to work collaboratively in a cross-functional team environment

Proficiency in CRM software and MS Office

Attention to detail and strong organizational skills

Roles and Responsibilities

Manage the renewal process for software solutions, ensuring timely renewals and customer satisfaction

Develop and maintain strong relationships with customers, understanding their needs and addressing any inquiries or issues

Provide product knowledge and recommendations to customers, ensuring they are maximizing the value of our solutions

Collaborate with internal teams, including Sales and Support, to achieve renewal targets and resolve customer concerns

Track and monitor customer accounts, identifying opportunities for upselling and cross-selling

Prepare and present reports on renewal activities, highlighting trends, challenges, and opportunities

Stay up-to-date with industry trends and competitive landscape to contribute to product enhancements and market positioning

Maintain accurate and updated customer information in the CRM system

Job Description

The Project Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to the team(s). Applies in-depth disciplinary knowledge through the provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within the area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of the team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as the direction of daily tasks and responsibilities.

Responsibilities:

• Responsible for the daily execution of significant projects within a focus area and resolution of complex problems or transactions, where expertise is required to interpret policies, guidelines or processes.
• Full ownership for one or more processes, reports, procedures or products, and may also be considered analytical or procedural experts representing a unit or team on the cross-function processes or project deliverables.
• Actively supervise day-to-day work of junior level employees, but will not typically have a formal management role.
• Manages multiple teams (consisting of support staff and/or entry-level analysts).
• Full leadership and/or supervisory responsibilities.
• Applies in-depth disciplinary knowledge of concepts and procedures within their own area to resolve issues.
• Ensures creation of project plan and charter benefits management plan, stakeholder management plan, acceptance plan, and central project issue log.
• Ensures resources are assigned to the project & monitors commitment.
• Ensures change control is executed throughout the project.
• Identifies, documents, and understands project dependencies Identify key stakeholders who participate in a project scope definition.
• Measures project management performance against standards.
• Ensures appropriate project staffing levels.
• Establishes project communication needs and creates a project communication plan.
• Creates the project risk management plan.
• Partners with cross-function peers to create, administer, track, and eventually close project contracts.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Truemeds, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behaviour, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Stakeholder Management

• Develop a platform/strategy wherein stakeholders (Ops, Compliance, Policy, Risk and Controls, Internal Audit etc.) come together and discuss KPIs relating to the quality of output.
• Build relationships across various verticals of the process and create an environment of open discussion/innovation
• Discuss and document the needs of local and Global management teams and accordingly establish a framework to achieve results
• Design and implement team engagement framework

Continuous improvement program

• Proactively review metrics and KPIs to identify emerging trends and Opportunities for Improvement
• Conduct root cause analysis on past data and isolate any recurring trends
• Devise a Plan for continuous improvement in the quality of reviewers through Huddles/Training as appropriate.

Process Framework Management

• Take complete ownership of the process framework 
• Participate in change controls forums and tracks the Policy/Process changes and their impact on the Operations team

Rejolut is one of the award-winning fastest-growing tech company which is working on leading technology like Blockchain, ML & AI, Complex mobile & web apps, IoT, etc.

The ideal candidate will be responsible for managing a development team and client coordination.

Roles & Responsibilities:-
• Collaborate with business and functional partners and technology leadership in defining features backlog and specifying requirements
• Taking Ownership of Delivery
• Drive technology discussion and strategy in line with business needs and company reference architecture
• Define execution plan and approach based on project scope, the expected timeline,
• Support execution team with resolution of roadblocks and inter-dependencies Partner with technical and functional teams external to the project to ensure their tasks are completed as required
• Ensure quality of deliverable is verified and matching stakeholder expectations
• Conducting daily scrum calls for smooth delivery.

Desired Candidate Profile:-

• Sprint Planning, Coordinate sprints, retrospective meetings and daily stand-ups, Direct Client Interaction
• Organize and Manage Daily Scrum, Create various types of Project status reports, Manage the scrum board with various graphs, chart
• Experience in managing only Technical projects
• Excellent communication skill 

How we are different 
 We are a young and dynamic team who are obsessed with solving the business problem at scale. We are a technology agnostic company that focus more on finding the optimal solution to the business problem rather than technology.

 Why to join us
 - We provide huge learning curve. Spending 1.5-2 years with us will put you 3 years ahead in the career.
- We work only on cutting edge technology like React, React Native, Flutter, NodeJS, Python, Go, Svelte, ELM
- There are two technology Co-founder in the company who are pretty much hands-on and have earlier bult the Consumer application which is downloaded millions of time and are in leadership position in companies like Samsung, Purplle, Loyalty Rewardz.
- Get mentored by the best in the industry
- Flexible working hours
- Perks best in the industry

We are looking for a Technical Project Manager to oversee the successful execution of projects which involve deep integrations of various systems. This TPM should be able to identify the complete requirements of all involved stakeholders and identify the technical solution with a clear breakdown of tasks required for successful completion of the project.

Responsibilities:

• Create clear requirement documents for both new projects and changes on existing technical projects
• Identify business risks and points of failure in ongoing projects
• Plan and manage releases with all the system providers
• Troubleshoot any system failures on current projects

Requirements:

• Candidate must be from IIT.
• Candidate must have knowledge on Agile and Scrum.
• 4+ Years of total experience with atleast 2+ years in project management
• Understanding of data pipelines.
• Prior experience or knowledge on IT/Telephony Systems
• Excellent interpersonal and communication skills.
• Ability to multitask - excellent planning and time management skills
• Excellent leadership abilities.