Job Summary Connect and Interact with customers on Social Platforms including but not limited to Facebook, Twitter, LinkedIn and Blogs Compose responses independently and in accordance with processes guidelines Provide professional yet personalized experience on all interactions with the customers on Social Platforms Should be an expert in leading Social Practices Lead and leverage Social Media to meet the brand objectives Responsibilities and Duties Excellent interpersonal skills, with the ability to troubleshoot functional and non- functional issues correctly and clearly Perform post-resolution follow-ups to help requests / to follow up on cases till closure flawlessly Ability to work independently with little or no guidance You will be expected to write copies and curate the available content to be posted as blogs, articles, stories etc Should be flexible in learning different processes and be cross-skilled Make improvement suggestions on products and services from customer feedback for better service delivery Sourcing CVs through social media Required Experience, Skills and Qualifications Excellent communication skills and fluency in English. Demonstrable social networking experience and social listening knowledge. Proven working experience in social media or related fields (added advantage) You must be a social media software whiz kid. We need you to listen in - monitor social media conversations and tell us what's going on To keep abreast of the latest trends in social media In-depth knowledge of all social media channels A can-do attitude Candidates who are MBA in Marketing/ Graduates in Journalism preferred.
General Manager, The Hive The Hive is looking for a talented and passionate General Manager to build the Hive community in Bangalore. General Manager will lead the Community Management team for our flagship location in Bangalore (100,000 Sq.ft. co‐working space and amenities) at VR Bengaluru (Whitefield Road) to: ● Create a collaborative environment amongst our members through events and partnerships ● Maintain 100% occupancy. Achieve sales target goals, and manage churn ● Ensure that building is fully operational and processes are running smoothly ● Effectively manage a team to ensure a healthy and growing community ● Engage in the larger city community by attending events and networking with local Start‐ups and organizations ● Lead the integration and deployment of the Hive technology platform The ideal candidate is entrepreneurial, experienced in hands‐on implementation, and effective in building / growing a community, and managing the P&L. Experience & Requirements: ● 5+ years of work‐experience in a leadership / business development / Start‐up role ● MBA from a top tier college ● Understanding and experience managing a team of 6+ across multiple functions ● Passion and understanding for entrepreneurial communities About The Hive: The Hive is a pan‐India platform for entrepreneurs, freelancers, and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative, and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high‐energy, high‐amenity work environments that make our members more successful. With a fitness centre, rooftop bar & pool, suites & residences, spa & salon, cafe & microbrewery, plethora of shopping outlets and more, The Hive offers access to unmatched amenities that are thoughtfully curated and integrated with it. The Hive is redefining co‐working spaces, allowing its members to integrate personal, professional, and social lives in ways not imagined before. The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail, and real estate sectors. www.hiveworkspaces.com
We are looking for a passionate Community Manager for our new initiative. Someone who has an eclectic mix of interests particularly in arts, craft and design would be an ideal fit. This is a role that requires building and managing a community of teachers across multiple learning categories. The core result areas of the job are to: - Identify & grow sources for teachers in multiple categories - Scale teacher supply from these sources - Curate the supply based on defined standards and processes - Serve the community proactively and effectively for their growth Strong communication skills in English (both written and verbal) is critical. We value self-directedness, discipline and the ability of get things done in the face of limited/ambiguous information. This is a role for a new division and you can expect it to be fast-paced. We offer an environment that promises a lot of learning and where you are expected to take decisions on your own. Freshers are welcome to apply. You can be a graduate in any discipline. Teaching experience in any discipline would be an added advantage. PS: this is for a new yet-to-be-launched initiative & not related to the current offerings you see on our website & app.
We are looking for a Community manager - Malayalam to fill a fast-paced job in a competitive environment. One must have 1 + years of experience in Product Growth, Acquisition, Activation and Retention. One must be fluent in Malayalam (Writing and verbal) with fair understanding of local culture. Roles & Responsibilities : - Responsible for overall performance of the language-user acquisition, growth, retention, content - Making sure a quality language UX, creating and maintaining a user feedback loop - Coordinating with product, growth & QA teams for language-specific operations - Growing and managing diverse language communities - Ensuring content quality compliance by overseeing all the review/report processes - Overseeing internal/external language specific communication - Research, analysis & leveraging of internal/external content trends - Identifying and partnering with publishers/brands/individuals Skills/Qualifications : - Bachelor's degree from a premier university or college - Strong command (written & verbal) over the language & culture - Should have studied Malayalam as a subject till class X or matriculation - Should have a strong understanding of the social media, internet in general - Entrepreneurial spirit, problem-solving and analytical aptitude.
🔥 At Scapic, we are building a dead simple platform to power Virtual and Augmented reality content. To that, we work with some of the biggest enterprises across India, and USA. We are looking for an ambitious growth hacker to own the marketing funnel for our company. Working directly with the company founders and our director of sales, you’ll have the creative freedom to build, run, and optimize marketing experiments and campaigns from the ground-up. You will be responsible for attracting site traffic, converting that traffic into leads, and nurturing those leads into clients, the latter of which the sales team will help you achieve. As an ideal candidate, you: - Build and manage a content and editorial calendar that attracts our target markets (including blog posts, whitepapers, ebooks, reports, webinars, infographics, etc.). - Optimize our marketing campaigns and lead nurturing processes through email, content, and social channels. - Establish closed-loop analytics with sales to understand how our inbound marketing activity turns into customers, and continually refine our process to convert customers. - Grow new leads, including marketing-qualified leads, by converting site traffic through calls-to-action, landing pages, etc. - Take ownership of the entire marketing portfolio and – from a data-driven perspective – propose new experiments, campaigns, or channels to increase qualified top-of-funnel leads. Requirements: - Past experience in digital marketing - Solid writing skills - Excellent communicator and creative thinker - Ability to use data to inform all decisions - Self-starter/entrepreneurial spirit Bonus: - Experience working with a B2B SaaS company - Experience with paid acquisition channels We're a Y Combinator & Facebook School of Innovation company, and have won numerous awards for the work we've been on. This is probably the most exciting phase of our journey thus far, and we're looking for passionate growth hacking folks out there. We are looking for an ambitious, hard-working and skilled relationship builder to be an integral part of our growing team.About the Role- plan, design, implement and analyze experiments across various channels to help us launch new cities across the globe - design and implement our strategies for growth marketing, analytics, PPC, SEO, social, and conversion rate optimization - leverage SEO and social networks to expand content reach and grow our community - analyze all aspects of our conversion funnel to identify and prioritize opportunities to improve various funnel metrics - systemize campaign monitoring, management and ongoing testing. Determine the set of tools, automation and processes needed to scale analytics with business growth- Write key pieces of content that reflect the DNA of Scapic across written, visual and other mediums as found apt. About You You are a creative, curious, technical generalist that gets stuff done. You are passionate about the customer experience. You love food and want to build the future of dining.You’re impact driven and love seeing results of your work reflected in the data. Data is your core competency and you’re able to offer a data-driven perspective on new ideas and key strategic decisions that will accelerate growth