Headout is evolving the way people discover the world by connecting them with exceptional experiences at the push of a button. We are building a magical platform that gets everyone to head out and have fun in a matter of seconds; no matter where you are and what you want to do. We are combining a delightful product experience, data-driven decisions, sophisticated supply side logistics network and world-class operations to solve a huge basic human problem: how do we have a good time? What you'll do: Manage a team of Associates focused on Community Engagement & Customer Success Manage team KPIs and oversee multiple channels of communication with our customers Build workflow processes and engagement guidelines for the team Collaborate with Operations and Product teams to continuously improve our Customer experience Improve training and quality control to ensure a consistent high-quality experience across all channels and customer touchpoints Who you are: Customer centric: Obsessed with customer experience and genuinely empathise with our users Communication: Excellent written and oral communication skills Process-oriented: You love the idea of interworking systems and structured processes. Familiar with various SaaS tools. Time management: You have excellent time management and prioritization skills and can handle multiple tasks with ease. Problem-solver: You are able to solve problems quickly and effectively. 5+ years experience with 3+ years of experience managing a team in a customer success or community management role.
Roles & Responsibilities * Approach and make partnership with existing Hindi/Bengali/Telugu/Marathi/Tamil video content publishers on Youtube/Facebook/Instagram and etc * Help partners to program and optimize channel concept and metadata in Clipjoy * Design social media strategy for respective Content & Product * Growing and managing Hindi/Bengali/Telugu/Marathi/Tamil communities & keep the user activeness and retention * Audience Development - build audience and loyalty through managing inside campaigns and adjusting the strategy of the distribution of recommendation system * Analyzing data to identify problems/trends and finding scalable solutions/opportunities * Manage app notifications, daily newsletters, banner updates and inputs for the other teams. Skills: * Bachelor’s degree * Strong skill in media or content, sensitive to trending topic in particular language * Strong communication skills ability * Experience in user operation and growth hacking is a plus * Should have studied either of these as a language till class X (Hindi/Bengali/Telugu/Marathi/Tamil) * Result oriented, problem-solving and analytical aptitude
Social Media Marketer Overall Job Purpose: The Social Media Marketer is responsible for coordinating and executing the company’s social media strategy, working on key social media channels including Facebook, Twitter, and LinkedIn. This role will be instrumental in increasing our social media presence and gaining visibility for our brand among clients & candidates as well as generate relevant leads. Reports to: Varun Umesh, CEO & Founder Key Duties: 1. Social Media Community Management a. Streamline company social media accounts (e.g. Facebook, Twitter, LinkedIn, and Instagram), ensuring uniform content and tone of voice for landing pages, graphics, and other elements within the communities. b. Increase the number of followers we have on Twitter by following and engaging with potential clients and candidates. c. Monitoring and replying to Tweets from candidates and clients – as and when required d. Posting Tweets on a daily basis (both job- and industry-related), and plan forward-looking Tweets over weekends and holidays e. Posting updates on the Company LinkedIn account f. Use LinkedIn polls and surveys to build our social media footprint and reputation. g. Liaising with staff internally to ensure that their company profiles are accurate and up-to-date. h. Posting updates on the Company Facebook account i. Build Facebook ‘likes’ by approaching potential clients and candidates through other social media channels and email marketing campaigns. 2. Coordinating and Distributing Content a. Scheduling and coordinating a monthly brainstorming meeting with Founder and key members of staff to establish content ideas for the month ahead, and to plan for a monthly social media calendar. b. Maintain a monthly social media calendar. 3. SEO a. Research free online directories to generate inbound links for SEO. – at least b. Using Google, search for keywords and look at our competitors’ brands for forums and directories that we can sign up to generate inbound links for our company. 4. Key Skills Required for the Role: a. Excellent English; b. Proven written communication skills, and a passion for writing both short- and long copy. c. Excellent verbal communications skills. d. An interest in marketing, communications, social media or reputation management; e. Familiarity with key social media tools (e.g. Twitter and Facebook) and with Microsoft Office products (e.g. Word, PowerPoint, Excel); f. An ability to consistently demonstrate our values of insight, hard work, and effectiveness in your personal approach to work; g. Excellent attention to detail and a high motivation to learn; h. A proactive, service-focused attitude towards clients and candidates and the teams you support internally; i. An ability to prioritize work and complete tasks with quick turnaround times and minimal fuss; and j. The ability to work collaboratively with a team.
We work with some of the great brands in India, Australia & Dubai. We are looking for people with the right attitude & passion to work on social media strategies
The Hive is looking for a talented and passionate General Manager to build the Hive community in Bangalore and the brand Hive across India. General Manager will lead the Community Management team for our first location (60,000 sq.ft shared office space) at VR Bengaluru to: - Create a collaborative environment amongst our members through events and partnerships - Maintain 100% occupancy. Achieve sales target goals, and manage churn - Ensure that building is fully operational and processes are running smoothly - Effectively manage a team to ensure a healthy and growing community - Engage in the larger city community by attending events and networking with local start-ups and organizations - Lead the integration and deployment of the Hive technology platform The ideal candidate is entrepreneurial, experienced in hands-on implementation, and effective in building / growing a community and managing the P&L. About The Hive: The Hive is a pan-India platform for entrepreneurs, freelancers and emerging enterprises. We provide plug & play workspaces that are inspiring, inherently collaborative and generative of new business opportunities. Combining our expertise in real estate, technology, design and community building, we are committed to challenge the convention in India and create a nationwide network (online and offline) of high-energy, high-amenity work environments that make our members more successful. The first Hive location is a 60,000 sq.ft premium space at VR Bengaluru (www.vrbengaluru.com), an integrated lifestyle destination combining premium retail, 9-screen multiplex, F&B and family entertainment selections, boutique hotel and serviced residences, and collaborative work spaces. The Hive is a subsidiary of the Xander Group (www.thexandergroup.com), a leading emerging markets institutional investment firm focused on long term, value investing in the infrastructure, hospitality, entertainment, retail and real estate sectors.