11+ Quality audit Jobs in Kolkata | Quality audit Job openings in Kolkata

Urgent Opening for the experienced Quality Analyst for the International Sales Process

1-3 yrs of exp as a Quality Analyst in any International Sales process

Salary: - 20k-30k in hand

Shift Timing:- 7.30pm-5am(US Shift)

Call Tania

Required Candidate profile

Minimum 6 months of experience as a Call Quality Analyst in any International Sales process

Should have an experience in Editing and Auditing the calls

Exp in AUS Energy would be an advantage

Excellent coms in English

Perks and Benefits

Salary on 1st of every month

5 days working

Job Title: International Ticketing Agent

Location: Kolkata

Experience: 2-5 years

About the Role:

We are seeking a detail-oriented and customer-focused International Ticketing Agent to join our travel operations team. The ideal candidate will have hands-on experience with global airline bookings, fare calculations, and GDS systems (such as Amadeus, Galileo, or Sabre). You will be responsible for handling international ticketing, reissuances, cancellations, and providing top-tier customer service to our clients.

Key responsibilities:

·       Manage international flight bookings for clients, including ticket issuance, reissuance, cancellations, and refunds.

·       Verify itineraries, fare rules, and taxes to ensure accurate and cost-effective ticketing.

·       Handle travel-related queries and provide solutions via email, phone, and chat in a professional manner.

·       Ensure compliance with airline policies, visa requirements, and travel regulations.

·       Maintain updated records of bookings, transactions, and communications.

Requirements:

·       Minimum 1–3 years of experience in international ticketing.

·       Proficiency in at least one GDS system (Amadeus, Galileo, or Sabre).

·       Strong knowledge of international routes, airline fare structures, and travel policies.

·       Excellent communication skills (verbal & written).

·       Ability to handle high-pressure situations and resolve issues efficiently.

·       Attention to detail and a proactive problem-solving attitude.

·       Flexibility to work in shifts if required.

Shift timing:

·       Morning Shift: 10:30 am – 7 pm

6 days working (Monday – Saturday)

About Company

Our Client is a well known group that achieves a turn over of 3000 Cr per annum. The group is setting a construction & architecture oriented omni channel B2B & B2C platform.

Roles and Responsibilities

1. HR Strategies: Create, develop, and implement strategies aligned with business strategy for the organisation.
2. Policies, Processes, Initiatives & Schemes: Translate the HR Strategies into policies, processes, initiatives & schemes with a view to promote a culture of enthusiasm, productivity and profitability.
3. Offer, Joining, On-Boarding, Induction & Deployment: Ensure a culture of engaged & welcoming approach in this sphere ensuring minimal or nil dropouts after offer. A Wow experience for a selected talent to be ensured at all times.
4. Organisation Development / Talent Management: Ensure constant research within the organisation, in the industry and the market of evolving trends thereby reengineering the strategy, philosophy, policies & processes accordingly.
5. Talent Engagement: Conduct periodic surveys to get the pulse of the people in the organisation; town halls, group meeting, one-on-one sessions to assimilate the concerns as well as suggestions from people and take actions in accordance to the same ensuring a culture of enthusiasm, productivity and profitability.
6. Performance Management:Adopt a futuristic & objective performance management process to identify, recognize and reward accordingly.
7. Training & Development:Training & Development Strategy to focus upon functional proficiency enrichment, competencies & behavioral development, enhancing effectiveness and succession planning.
8. Industrial Relations:Maintain a proactive IR climate in the organisation key for it being relationship management and expeditious resolutions.
9. HRMS: Setting up & stream lining HRMS.

Desired Candidate Profile

1. Degree in Human Resources from an institution of repute.
2. 10+ years of proven working experience as HR Manager.
3. People oriented and results driven.
4. Demonstrable experience with human resources metrices.
5. Knowledge of HR systems and databases.
6. Ability to architect strategy along with leadership skills.
7. Excellent active listening, negotiation and presentation skills.
8. Competence to build and effectively manage interpersonal relationships at all levels of the organization.
9. Develop best practices in HR.

Engineering Manager – Backend

Opportunity in this role / Why should you join us?

Series D funded supply chain startup.

Requirements

• Software engineering experience of greater than or equal to 7 years
• Experience managing a technical team of at least 3 people
• Exposure to consumer facing products
• Strong technical background and ability to contribute to design and review
• Familiarity with our tech stack or an analogous tech stack

Technologies Used

• Web application frameworks : Ktor, Spring Boot, Ruby on Rails, Node.js, Java Play, AWS Lambda
• Languages : Kotlin, Java, Ruby, Javascript, Python
• Datastores : PostgreSQL, Aerospike, Redis, DynamoDB, Amazon Redshift
• Communication : HTTP, Amazon SQS, Sidekiq, Amazon SNS
• Server management : Amazon ECS, Docker
• Design frameworks : Domain Driven Design, Clean Architecture, Layered Architecture

Roles and Responsibilities

This role requires a person to drive the engineering of a set of products by aligning with business and product

stakeholders and building and upskilling a team to aid in this. The responsibilities include:

Business and product alignment and planning

• Work closely with business and product stakeholders to understand and align with product initiatives and iterations.
• Help shape the engineering requirement by aligning with the product manager and fleshing out concepts and user flows.
• Formalize business requirements into roadmaps and sprints.

1. Product and system development

• Drive high level modeling and design for projects, also focusing on non-functional aspects, including but not limited to database design, communication protocols, deployment systems, etc.
• Drive adoption of design frameworks like domain driven design, clean architecture, etc., resulting in a robust layered architecture.
• Drive good code review practices, using the review process as a mentoring tool to upskill people.
• Ensure test coverage of systems, partly through unit and integration testing, and partly through blackbox testing by collaborating with the Quality Assurance team, via good testing practices.

1. Project Management

• Drive the execution of the project by delegating tasks effectively.
• Resolve blockers through technical expertise, negotiation and delegation.
• Estimate timelines and ensure adherence to them through effective sync-ups and course corrections.

1. Maintenance

• Formulate SLAs and oversee their adherence for the various systems, effectively tracking issues and performance inefficiencies.
• Performance monitoring and optimization for systems.
• Drive technical re-design, remodeling and refactoring of systems for robustness and sustainability.

1. Team Management

• Typically manage a team of 3 - 6 members and a portfolio of 3 - 6 products.
• Do periodic assessment of reportees, chart their career growth paths and train them.
• Recruit members into the team by collaborating effectively with the recruitment team.

Product Overview

You will be contributing to products concerning both customers and partner drivers. Product sectors

include:

• Growth : You’ll build tools to help boost user growth on the platform including our industry bestdriver on-boarding, training and certification system, referral system, and lead managementmmodels.
• Lifecycle Management : Build tools to help users engage with the platform better, which includes rewards and recognition module, subscription service, account management tools, partner and customer wallets and payout modules, and churn detection systems among others.
• Transaction Experience : You’ll help deliver the most delightful booking experience to our customers and drivers. As part of this team, you’ll be responsible for our core booking system, pricing and payment systems, location tracking and filtering services, fraud prevention systems, and in-app ticketing and support among others.
• Fulfilment : As part of the fulfilment team, you’ll work on systems which ensure high degree of ride fulfilment on the platform. Tools including allocation methodologies and system, dynamic pricing, dynamic partner routing, and partner re-activation tools among others.
• Enterprise Solutions : You’ll help Porter’s enterprise customers achieve delivery excellence. You’ll build tools for contract management, fleet management, fleet and route optimisation tools, alerting and monitoring tools, and analytics suite among others.

#Hiringalerts #Colleges

TECHFIN is Hiring For Sales Role.

A call to Placement Coordinators.

Job Title: Business Development Associate 

Location: Kolkata

Working: Work From Office (WFO )

Industry: Ed-Tech

Roles & Responsibilities :

The sales Representative at Techfin will be responsible for assisting and guiding the right offer/course to the consumers and getting them to purchase the right learning course.

Responsibilities:

1. Understanding the offerings for the students and guiding them throughout the process to choose the right option for them

2. Initiating phone conversations with clients who complete the demo session. 

3. Intensely following up with the prospects and closing the sales within the sales cycle.

4. Diligently communicating and priming the lead through channels like email, and calls.

5.Ensuring accurate and proper record-keeping of call information in electronic and digital format.

6. Achieving the monthly targets while completing all the input metrics targets.

7. Good communication skills. 

8. Good decision making skills. 

9. Good negotiation skills. 

10. Boost growth and sales. 

Important Criteria -

 Willing to work 6 days a week.

 Willing to work in a Start-up (High Intensive learning and Rapid 

 Growing atmosphere)

Job Location – #Kolkata

Immediate Joining

Operations Executive:

• Operations are at the heart of CupShup as we take pride in having a solid network of corporates and associates across the country. Think you’ve got it in you to manage a bunch of chai-crazed co-workers and elite corporates?

The work as an Operations Executive at CupShup involves:

• To plan, manage and execute marketing campaigns in the City.
• Working closely with the City Manager and keeping him/her updated about the proceedings of the campaign and other nitty-gritties.
• Unlocking new partnerships and business by working with the Operations Team and the City Head.
• Optimizing the over-all operational efficiency and being accountable towards the Profit and Loss of the organization.
• Delegation of work along with monitoring and tracking the work of Delivery Team and Operating System.
•  

Skills required as an Operations Executive:

• Minimum experience of 1-2 years with enough knowledge about the know-hows of Operations.
• Good idea of General Management that involves in-house work along with professional collaborations.
• Command over sales and marketing to assist the Team whenever, and wherever required.
• Team Management abilities that involve versatility and flexibility in order to get the work done.
• A hunger for personal growth and over-all development will definitely help you fair well and keep up with the ever-evolving changes of this medium of marketing.

Also, along with this you need to make sure that our Office never runs out of chaispiration—the secret potion that gets our Team working well.