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Urgent Opening for the experienced Quality Analyst for the International Sales Process
1-3 yrs of exp as a Quality Analyst in any International Sales process
Salary: - 20k-30k in hand
Shift Timing:- 7.30pm-5am(US Shift)
Call Tania
Required Candidate profile
Minimum 6 months of experience as a Call Quality Analyst in any International Sales process
Should have an experience in Editing and Auditing the calls
Exp in AUS Energy would be an advantage
Excellent coms in English
Perks and Benefits
Salary on 1st of every month
5 days working
Overview:
Being a “customer first” company, the Customer Support division is critical to hoichoi. This team comprises of enthusiastic, passionate, fun-loving, and highly communicative individuals who continuously work towards ensuring a great experience for hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best of service experience and are passionate about entertainment.
Job Role:
· Answer user communication/queries via emails live chats, and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Tamil, Malayam, and English
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support
Job Type: Full-time
About hoichoi:
hoichoi is an on-demand video streaming entertainment platform for Bengalis worldwide. With an array of exciting Content choices including Bengali Classics, Blockbusters, Documentaries, Short Films and Exclusive original web series we aim to be home to the best in Bengali entertainment.
Hoichoi is the digital vertical of SVF Entertainment - a leading Media and Entertainment company in East India, with 5 National Awards to its credit and capabilities in Film and TV Production, Cinemas, Distribution, Digital Cinema, Music and New Media.
As we take on the next level of growth, we are on the lookout for passionate and talented people to join our team, committed to redefining online entertainment for Bengalis globally.
Overview:
Being a “customer first” company, the Customer Support division is critical to Hoichoi. This team comprises of enthusiastic, passionate, fun-loving and highly communicative individuals who continuously work towards ensuring a great experience for Hoichoi users at all times.
This is a high commitment role and you will fit right in if you believe in delivering the best service experience and are passionate about Bengali entertainment.
Job Role:
· Answer user communication/queries via emails, live chats and calls
· Ensure minimum turnaround time for resolving user queries & complaints
· Deliver best in class service in the friendliest and timely manner
· Suggest process & product improvements based on user feedback
· Assist the team in reporting & analysis
Qualifications:
· 2+ years’ experience in customer service specializing in Inbound/Outbound support, ideally from an internet start-up/e-commerce background
· Excellent proficiency in Bengali, English & Hindi
· Critical thinking and problem-solving skills
· An understanding of the 'Customer First' principle and committed to consistently delivering high-quality customer support.
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Handle guest complaints assist with the check-in process and explain all facility amenities.
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Coordinating and multi-tasking job duties in a busy environment.
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Ensuring and providing flawless upscale professional and high-class guest service experiences.
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Analyzing customer feedback and providing strategic direction to continuously improve the overall rating.
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Contact HR Garima
Desired Profile:
➢ Must have excellent communication skills in English (both oral and written)
➢ Willingness to work in night shift and join ASAP
➢ Both experienced and freshers can apply
Other Details:
• Process: inbound voice process (US healthcare)
• Night shift
• Work from office
• Salary – 13.5K to 18.5 K inhand (depending upon experience and CTC)
• 5 days working & 2 days weekly off
• Location – Salt Lake, sector -5 , Kolkata
Job Perks-:
✓ Fixed weekend (Sat & Sun) off
✓ Cab drop facility provided
✓ Subsidised meals
✓ No sales, no target
✓ PF & ESI available
✓ Attendance allowance of 1k per month provided.
✓ Lucrative bonus and incentives available
Hiring for Web Consultant profile in website process.
Responsibilities
• To communicate with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.
• To manage customer queries and cold calling for a B2B Website Process in International Market .
• Will be responsible for new business development (Acquiring new business )and maintain relationship with new and existing clients.
• Would be dealing in Web/Mobile App and Digital Marketing Domain.
• Preparing progress updates and documenting website development processes.
Requirements
- Fluency in English is mandatory.
- Should have experience in international voice process
- Basic knowledge in computer operation.
- Should be comfortable for night shifts
Candidates should be based out of Kolkata only.
If you are very good at communication, Customer-centric and patiently listening then this role is a good match for you!
Candidates must have flexibility working in Night shift as we mainly have USA-based clients to cater to.
Salary-Negotiable
5 Days work week.
2 Rotational week off.
We are providing a Work from Office opportunity.
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have
Job Description Leading International BPO hiring CCE for International Website Selling Process.
Job Profile:
- To generate clients and convince them to purchase website and also to make collection from clients.
- Develop and Maintain proper interaction and reputation with the clients
- Understand the business needs of the Clients
- Convince them to invest on new Projects with the Company
- Outbound process (Website selling)
- B2B Process
- Unlimited incentives opportunity.
Requirement:
Fluency in english communication is mandatory.
Fresher with good communication in english are required.
Candidates with experience in website selling campaign are preferred.
Open to work in full time Night shift.
Fixed Salary structure, salary negotiable for experienced candidates.
Monthly Sales Incentives.
Shift Timing: Night Shift (8:00 pm - 5:00 am)
5 Days working.SATURDAY & SUNDAY Fixed OFF
FRESHERS are welcome