11+ Quality audit Jobs in Kolkata | Quality audit Job openings in Kolkata
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Urgent Opening for the experienced Quality Analyst for the International Sales Process
1-3 yrs of exp as a Quality Analyst in any International Sales process
Salary: - 20k-30k in hand
Shift Timing:- 7.30pm-5am(US Shift)
Call Tania
Required Candidate profile
Minimum 6 months of experience as a Call Quality Analyst in any International Sales process
Should have an experience in Editing and Auditing the calls
Exp in AUS Energy would be an advantage
Excellent coms in English
Perks and Benefits
Salary on 1st of every month
5 days working
Lead Conversation Designer (Automotive)
Team: Design / Conversational Experience
Location: Kolkata or Bangalore
Type: Full-time A UI/UX design leadership role centered on conversational AI. Owns the end-to-end in-cabin user experience.
About Mihup
Mihup is an enterprise Voice AI platform powering contact centers and automotive, with our own ASR, NLU, TTS, wake-word, Private LLM, and G2P models built for India's linguistic reality — 20+ Indian languages with heavy Hindi-English code-mixing, accents, and dialects. We serve 500+ enterprises, our in-car assistant ships with OEMs like Tata Motors, and in early 2026 we partnered with Qualcomm to run voice AI directly on-device on the Snapdragon Digital Chassis. We build our models in-house, end to end.
The Role
We're hiring a design leader to own the entire conversational and interaction experience of Mihup's in-car voice assistant. You'll define who the assistant is, how it talks, and how voice works together with the screen and the wider cabin — so that every interaction feels natural, effortless, safe, and delightful for drivers and passengers, across 20+ Indian languages.
This is a UI/UX role at its core, applied to conversational AI. You'll blend conversation design, voice UX, and multimodal interaction design, and you'll be the person responsible for enhancing the in-cabin experience end to end — from the assistant's persona and dialog to onboarding, discovery, and everything a user hears and sees.
If you have a UI/UX pedigree and you've shipped a conversational AI product, and you want to shape how people talk to their cars, this is that role.
What You'll Do
- Design end-to-end conversation flows for in-car tasks — navigation, media, climate, calls, vehicle controls, and proactive assistance — including turn-taking, prompts, confirmations, and graceful error recovery and repair.
- Define and steward the assistant's persona and voice — its personality, tone, and character — and keep it consistent and culturally natural across 20+ Indian languages and code-mixed speech (transcreation, not literal translation).
- Own the multimodal in-cabin experience: coordinate voice with the IVI screen, instrument cluster, HUD, and ambient/haptic feedback so the whole cabin feels like one coherent experience.
- Design for safety and low cognitive load — hands-free, eyes-free interaction that minimizes driver distraction, following automotive HMI and driver-distraction guidelines.
- Craft all conversational content and microcopy — prompts, responses, onboarding, discovery, and help — and the patterns and guidelines others follow.
- Design the full user journey: onboarding, feature discovery (helping users learn what they can say), personalization, and proactive, context-aware assistance.
- Partner tightly with the GenAI/LLM, NLU, and TTS teams — shape system prompts and behavior, define intents and entities from a UX lens, and guide how the assistant should sound (pacing, prosody, expressiveness).
- Run user research and usability testing — including in-vehicle or simulated-driving sessions — analyze real conversation logs to find friction, and iterate continuously.
- Prototype and communicate designs — flows, sample dialogs, and interactive prototypes — and align OEM / Tier-1 partners and internal teams around them.
- Establish the conversation-design system: patterns, standards, and documentation that scale across features, languages, and vehicle programs.
KPIs You'll Own
- Task-completion / success rate for in-cabin interactions
- User satisfaction (CSAT) and perceived naturalness and ease of use
- Driver-distraction and safety measures (glance time, hands-free success)
- Adoption and engagement — feature discovery and repeat use
- Error-recovery / repair success — how gracefully misunderstandings are handled
- Consistency and quality of the experience across languages
What We're Looking For (Required)
- A strong UI/UX design pedigree with hands-on experience designing a conversational AI product — voice assistant, chatbot, or similar.
- Proven conversation design / VUI design skills: dialog flows, prompt and response writing, persona design, and error handling.
- Excellent writing and microcopy craft — conversation design is fundamentally writing.
- Solid UX fundamentals: user research, usability testing, information architecture, and interaction design.
- Experience designing multimodal experiences (voice together with screen).
- A working understanding of conversational AI / LLM capabilities and limits, enough to design feasible, grounded experiences.
- A portfolio demonstrating shipped conversational or voice experiences.
- The ability to lead design direction and collaborate across engineering, product, and external partners.
Nice to Have (Preferred)
- Automotive / in-car HMI experience and familiarity with driver-distraction and cognitive-load guidelines.
- Designing across multiple languages / localization — ideally Indic and code-mixed — including transcreation of persona and tone.
- Familiarity with prototyping and conversation-design tools (Figma; Voiceflow or similar).
- Experience with LLM-based / generative assistants — prompt design and guardrails from a UX perspective.
- A track record collaborating closely with ASR, NLU, and TTS teams.
Why This Role
- Own the whole experience. You define the persona, the conversation, and the entire cabin interaction of an assistant shipping with OEMs like Tata Motors — not a single screen.
- Shape a new design space. How millions of drivers and passengers talk to their cars, by voice, across 20+ Indian languages, is largely uncharted.
- A rare design mandate: voice-first, multimodal, safety-critical, and multilingual — with real users in real cars.
- Design meets frontier GenAI, with an engineering team that can actually build what you design.
Java
Amazon Web Services (AWS)Job Description:
We are looking for a Lead Java Developer – Backend with a strong foundation in software engineering and hands-on experience in designing and building scalable, high-performance backend systems. You’ll be working within our Digital Engineering Studios on impactful and transformative projects in a fast-paced environment.
Key Responsibilities:
- Lead and mentor backend development teams.
- Design and develop scalable backend applications using Java and Spring Boot.
- Ensure high standards of code quality through best practices such as SOLID principles and clean code.
- Participate in pair programming, code reviews, and continuous integration processes.
- Drive Agile, Lean, and Continuous Delivery practices like TDD, BDD, and CI/CD.
- Collaborate with cross-functional teams and clients for successful delivery.
Required Skills & Experience:
- 9–12+ years of experience in backend development (Up to 17 years may be considered).
- Strong programming skills in Java and backend frameworks such as Spring Boot.
- Experience in designing and building large-scale, custom-built, scalable applications.
- Sound understanding of Object-Oriented Design (OOD) and SOLID principles.
- Hands-on experience with Agile methodologies, TDD/BDD, CI/CD pipelines.
- Familiarity with DevOps practices, Docker, Kubernetes, and Infrastructure as Code.
- Good understanding of cloud technologies – especially AWS, and exposure to GCP or Azure.
- Experience working in a product engineering environment is a plus.
- Startup experience or working in fast-paced, high-impact teams is highly desirable.
Role: Business Development Executive
Location: Kolkata | Work Days: Mon–Sat
Experience: 6+ Months | Salary: Up to 4 LPA (Incl. Incentives)
Qualification: Graduate
About the Role:
B2C inside sales role at Study Buddy (EdTech) focused on handling inbound leads, consultations, and conversions.
Key Responsibilities:
- Engage with student/parent leads and conduct sales calls
- Pitch services, follow up, and close deals
- Manage sales funnel and update CRM
- Coordinate with internal teams for onboarding
Ideal Candidate:
- 0.6–2 years in inside sales/telesales
- Strong communication & target-driven
- Quick learner, comfortable in a fast-paced environment
Growth & Benefits:
Incentives, fast career growth, leadership exposure, Team Lead opportunity (6–12 months).
Greetings!
Hiring the below position for one of our premium client.
Role: PEGA Developer
Experience: 5-15 years
Location: PAN India
Certification: CSA & CSSA mandatory
- 4.5 - 9 of experience in Pega Development with Pega relevant certification.
- Working experience in Pega PRPC and Pega layer cake structure, class structure rule resolution ruleset structure, portals views and harness components.
- Basic data storage and database query knowledge through Pega.
- Good knowledge around integration and exposure to REST and SOAP APIs.
- Good to have knowledge and experience on at least one Pega Industry framework.
- Should be able to track and manage own tasks.
- Should have very good verbal and written communication
Greeting!!
Hiring Services Sales-Manager For IT Infra # IT MNC Company
Location : Gurugram/Chennai (work from office)
Experience : 7 - 12 Years.
Notice Period: Immediate /15 days/30 days.
Job Description
Responsible for Business Development / Sales / Opening new accounts for achieving assigned Services business targets for the territory / accounts / vertical. Operating as a single point of contact for any matters specific to your customers.
Key Job Functions
- Responsible for Minimum 15Crs Services Order Book & 5Crs Services Revenue
- Key Account Management and Opening new accounts and generating a healthy funnel in line with the Services business targets assigned for territory / accounts / vertical.
- Forecasting and achieving monthly/quarterly business targets by offering IT services to enterprise customer
- Soliciting business for IT Infrastructure Managed Services, Data Centre Management Services, Cloud Management Services, End User Management Services, Network Management Services, Remote Infrastructure Management Services, NOC & SOC Services, Security Device Management Services, Identity& Access Management Services, Cloud & Hosting Services, Annual Maintenance Contracts (AMC / Device Uptime Services), Facility Management Services (FMS), Tools and Services Automation Solution and Professional Services.
- Generate New business & Acquire New Logos through existing contacts, connects & sources
- Building and maintaining strong, long-lasting customer relationships with the customers.
- Must have good relationship with key customers stakeholders and executive sponsors in penetrating new accounts.
- Negotiate business contracts and agreements to maximize profit.
- Liaise between customers and cross-functional internal teams (Pre-sales, delivery, Finance, etc) and OEM’s/partners to ensure the customer needs met and to improve the over-all customer experience.
- Ability to understand the customer needs and their business requirement
- Ability to understand customer pain points in IT services and suggest remedial measures which can create avenues for services business.
- Timely response to all Request for proposals & Information request
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g. Monthly/quarterly sales results and annual forecasts)
- Prepare & present reports on account and opportunity status.
- Identify and grow opportunities within territory by collaborate with pre-sales/delivery/OEM partners.
- Assist delivery team with high severity requests or issue escalations as needed.
Required Skills & experience.
- BE / BSc / BCA in Electronics or Computer science with MBA or PGDM in Management
- Minimum 7-10 Years of experience as an Account Manager/ Key Account Manager/Business Development Manager in sales from IT Industry and managed Key Accounts in BFSI, Manufacturing, Enterprises Accounts (LE and VLE), etc.
- Minimum 3-4 years of IT Infrastructure Services Sales experience.
- Very good understanding of IT landscape (Server, Storage, Networking & Security).
- Fair understanding on Service delivery methodologies and frameworks
- Fair understanding of tools & services automation technologies.
- Knowledge of strategic, conceptual, consultative selling
- Flexibility and adaptability with Pro-active approach to customer engagement.
- Experience of engaging with business and IT functions in customer organizations.
- Experience in responding to large Services RFP’s.
- Solid experience with using CRM software and MS Office (particularly MS Excel)
- Understanding of opportunity management lifecycle.
Java
Spring BootSoftware Engineer
Opportunity in this role / Why should you join us?
- You are your own master. We don't preach you, we just allow you to Innovate, Iterate, Learn and Adapt
- Work with one of India's leading fintech unicorn company
- ESOPs in the company
Requirements
- 3+ years and above exposure in the art of writing codes and solving problems for large scale
- Extensive and expert programming experience in any one programming language (strong OOPS skills preferred). Deep experience in a java programming language
- A solid foundation in computer science, with strong competencies in data structures, algorithms, and software design.
- Have a penchant for solving complex and interesting problems.
- BE/BTech, MTech in Computer Science or related technical discipline (or equivalent).
- Excellent coding skills – should be able to convert the design into code fluently Good skills to write unit & integration tests with reasonable coverage of code & interfaces - TDD is a plus
- Experience in building highly scalable business applications, which involve implementing large complex business flows and dealing with the huge amount of data. Experience with
multi-threading and concurrency programming
- Ability to switch between the technologies and learn new skills on the go.
Roles and Responsibilities
- Drive discussions to create/improve the product, process and technology
- Build abstractions and contracts with separation of concerns for a larger scope
- Rapid prototyping
- Robust and scalable web-based applications
- Do high-level design with guidance; Functional modelling, break-down of a module
- Thinking platforms & reuse, the open-source contribution will be a plus
- Do incremental changes to architecture: impact analysis of the same
- Do performance tuning and improvements in large scale distributed systems
- Mentor young minds and foster team spirit.
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Responsibilities: |
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· Supports the security of next generation endpoint technology (Windows and Mac). |
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· Assists with coordination and implementation of efforts with various IT teams to ensure solutions are fully tested and deployed enterprise wide. |
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· Designs, builds, tests, secures, and documents endpoint security standards. |
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· Participates on project teams as a resource representing Endpoint Engineering. |
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· Manage an Engineering Team and provide support for users with more advanced security software issues with the highest service quality and customer satisfaction. |
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· Ensures OS, security, and application lifecycle updates are consistently deployed on defined schedule. |
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· Leverages/Consolidate SCCM Intune, and other data sources to build executive reports to measure compliance and provide dashboard and metrics to leadership. |
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· Analyse security product issues and create workarounds along with self-healing automation for silent remediations. |
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· Works closely with the Security Operations team to improve workflow and tool usage workflow for enhanced monitoring and response capabilities. |
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· Evaluates risk, address security issues, facilitate and execute remediation activities across the organization. |
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· Patriate in security assessment and validation of new technologies and major security changes. |
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· Review security configurations and compliance on all endpoints technologies as well as assists with audits. |
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· On-call for endpoint security incidents response and operational functions including triage, escalation, post-mortem, and remediation. |
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· Uses data and operational metrics to analyse project and task results. Creates reports and charts to track progress and measures trends in the environment. Leverages data and reporting tools to make data-driven decisions about projects and tasks. |
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· Engages with other IT support teams including Network Engineering, Enterprise Infrastructure, Service Desk, IT Security, and Technical Services to ensure a consistent approach for organizational support across the Enterprise. |
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· Frontend new product POC and work closely with various stake holder including OEM. |
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· Performs other duties and projects as assigned. |
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Requirements: |
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· Strong analytical, troubleshooting, and problem-solving skills. |
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· Strong technical understanding of Endpoint Security in End User Computing. |
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· Effective organizational and time management skills. |
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· Effective team management skills. |
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· Demonstrates knowledge of, adherence to, monitoring and responsibility for compliance with the international regulations and laws as they pertain to this position (Endpoint Security). |
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· Strong understanding of past, current, and emerging malware and security exploits. |
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· Minimum of fifteen (15) + years of comprehensive IT experience working with multiple operating systems, such as Windows desktop and server, Mac, Linux, etc. |
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· Minimum of five (5) + years of with Cisco AMP or equivalent EDR/EPP/MDR/XDR tools. |
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· Minimum of five (5) + years of with PMC or equivalent Endpoint Privilege Management tools. |
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· Knowledge in Zero Trust Security framework. |
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· Expert knowledge EPP, EDR, XDR, MDR, Privilege Management Active Directory, including Group Policy, DNS and organization unit design best practices. |
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· Knowledge of SCCM, Azure Active Directory, and Intune. |
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· Deep understanding of the Windows registry, Windows and macOS permissions, macOS preferences, and drivers and software required to build baseline images. |
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· Knowledge of Mobile device management using Intune, JAMF. |
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· Report writing expertise using Database Tools. |
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· Advanced skills in creating SOP, SOW and Presentation decks using Microsoft Office applications including but not limited to Visio, Word, Excel, PowerPoint, and Outlook. |
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· Exceptional verbal, written and interpersonal communication skills. |
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· Ability to troubleshoot complex LAN/WAN issues related to connectivity, security, and physical location. |
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· Ability to deliver stable and high-quality working solutions under deadlines in a fast-paced and dynamic environment. |
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· Ability to make decisions that have significant impact on the enterprise. |
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· Ability to manage ambiguity, operate effectively when things are not certain, or the way forward is not clear. |
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· Ability to provide consultation and expert advice to management. |
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· Ability to discuss emerging technologies such as cloud endpoint management. |
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· Ability to make informal and formal presentations, inside and outside the organization; speaking before assigned team or other groups as needed. |
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· Ability to deal with complex difficult problems involving multiple facets and variables in non-standardized situations. |
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· Knowledge in securing/supporting/administering a virtual desktop environment running on VMware vSphere and Azure Virtual Desktop. |
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· Experience creating deployment test plans, test cases, managing deployment groups, and soliciting feedback from pilot users. General understanding of software development, agile, CI/CD required. |
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· Bachelor’s Degree in engineering or Cyber security preferred and a minimum of five (5) + years’ experience with security engineering. |
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Handle guest complaints assist with the check-in process and explain all facility amenities.
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Coordinating and multi-tasking job duties in a busy environment.
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Ensuring and providing flawless upscale professional and high-class guest service experiences.
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Analyzing customer feedback and providing strategic direction to continuously improve the overall rating.
• Lead Generation.
• Vehicle Sales.
• Conduct needs analysis with the customer, vehicle demonstration, and test drives to create a unique product experience, making customers feel the need to buy the car.
• Demonstrate strong product and customer understanding to build customer trust.
• Plan and manage all system-level reporting and documentation requirements as per Audi standards
• Ensure adherence to process and achievement of Mystery shopping scores
• Update and maintain the IPAD with the latest information on Products, Pricing, and Customer Schemes
• Manage relationships with the existing customers' post-sales cycle to drive additional leads from referrals
• Any graduate/post graduate
• Excellent communication skills
Laravel
Javascript
HTML/CSS
GitOur client is a decade-old software development company, that offers its clients a wide range of customized web, mobile, and eCommerce tools and software. They are known to use advanced languages and platforms used to build reliable, secure, and scalable solutions for their business clients as well as individual customers. Their disruptive craftsmanship and strategy help in high-performance growth and allows customers to transform digitally and competitively.
Their products are being used by most of the banks and NBFCs in India, apart from clients from other industries. The founder is an IIM and MDI alumni and has experience of more than 13 years in business and strategic roles in MNCs. The company has been accredited by the government as a premier IT company, committed to quality and driven by customer success.
- Understanding and implementing security and data protection
- Managing both front-end and back-end web development requirements from a consumer.
- Taking full responsibility for task/ project execution
- Handling Payment Gateway integration and ecommerce development concepts
- Prioritizing own work and respect deadlines
What you need to have:
- Excellent skills in PHP Laravel
- Strong object-oriented programming skills
- General knowledge of both front-end and back-end web development from a consumer.
- Databases (more than one is desirable) MySQL, PostGRE, MongoDB
- Experience in Payment Gateway integration and ecommerce development concepts
- Should know about child theme and its structure.
- Proficient in CSS3/ HTML5
- Should know about source version control like git or svn etc.
- Familiar with AWS & Linux command line will be added advantage.
- Must be a team player with good communications
- Ability to solve problems quickly and efficiently
- Great aptitude and attitude towards learning
- Ability to prioritize own work and respect deadlines
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