Rapido is the fastest growing two wheeler ridesharing company in the country. With a vision to provide a convenient commute at an affordable price for the aam aadmi, we are building a solution using the ubiquitous vehicle present in the country i.e. motorcycle. Rapido is looking for an experienced and qualified personnel to join its Customer Service team in Mysore. He/she will be at the forefront of creating this new mode of commute and assisting the key stakeholders in the ecosystem i.e. the Captains (drivers who provide rides to the customers), helping them to participate on the platform smoothly. Your team shall be the channel of communication between the company and the drivers helping the latter to execute their mission effectively. You will also interface with the product team focusing on efficiently eliminating queries of the Captains (drivers who provide rides to the customers). You are responsible to the vision, mission, and culture of the support teams by managing individual and team performance expectations and goals, providing individual coaching feedback sessions, maintaining singular focus on ensuring and improving customer satisfaction, monitoring real time SLA and schedule adherence, and serving as leaders and point of contact for escalated contact resolutions. Overall responsibilities include · Leading and developing a team of 10-20 executives; responsible for the overall direction, coordination and evaluation of the team. · Carrying out supervisory responsibilities of the team to ensure the Captain is satisfied with the help provided. Additional responsibilities include interviewing, training and motivating employees; planning, assigning and directing work; rewarding and disciplining employees; and effective conflict resolution. · Communicating policies to associates and become the primary information source for staff; following-up to ensure compliance and consistency; taking corrective action as necessary and documenting the issue and actions taken. · Owning and driving performance metrics with the team, and working towards the goal of keeping the Captain happy · Solving complex Captain Service issues and proactively heading off negative service trends. · Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures · Development, analysis and improvement of new strategies and procedures. The Customer Service Manager will have the ability to develop, plan, and implement short- and long-range goals · Developing and achieving performance goals and objectives in order to achieve promised expectations · Voice of the Captain: Summarizing and providing critical analysis to top 3 Captain issues to be improved on a quarterly review cycles Basic Qualifications · 5+ years relevant experience managing 10-20 customer service associates · Direct experience in Contact Center Operations (Customer Service, Sales, or Collections) · Strong oral (speaking, listening, interpretation) and written communication skills. · (If required only) 24/7/365 availability, including willingness to work on weekends, and outside of the "standard" work day. · Able to work in an ambiguous, internet-speed environment. · Absolute passion for ensuring a great customer experience with every contact. · Strong technical analysis skills; you are someone who wants to dive into the numbers and seek to understand Preferred Qualifications · MBA or Graduate with 5+ years’ experience · Knowledge of Six Sigma/Lean Processes · Project Management certification · Strong experience in bringing out the best performance of your reports · Strong experience in creating career development plans for reports, and guiding their progression to success · Experience in being a mentor · Exceptional skills in data manipulation and analysis · Demonstrated history delivering results in cross functional environments - ability to drive organizational change using sound reasoning backed up by relevant data in a well prepared business briefing
We are looking for an experienced Inside Sales Manager to oversee and support our inside sales representatives team. The Inside Sales Manager will monitor sales metrics and manage the entire sales administration process. They will collaborate with various professionals, so it’s essential that they have excellent communication skills and feel comfortable working in a team environment. They should also be able to lead and motivate the sales team to achieve specific goals. Ultimately, the Inside Sales Manager should be able to build a high-performance sales team to ensure customer satisfaction. Responsibilities • Manage the inside sales representatives team • Set and track sales targets for your team • Prepare monthly, quarterly and annual sales forecasts • Use customer feedback to generate ideas about new features or products • Research and discover methods to increase customer engagement Requirements • Proven work experience as an Inside sales manager • Hands on experience with Ms Office • Excellent interpersonal and team management skills
Quick Tip: Take this quick 15 question quiz and find out if you qualify for the next round: http://bit.ly/2CUba1u Are you looking for a fulltime job opportunity that does not require you to commute to the office? At CACTUS, you can join a team of highly skilled editors who are experts in various academic fields. We’re currently hiring Editors for a full-time work-from-home position in the Medicine, Life Sciences, Physical Sciences & Engineering, and Humanities & Social Sciences. What you will do? Edit manuscripts written by non-native authors to ensure that the final text is in standard scientific English and is free of unclear or unidiomatic sentences Adhere to specific instructions and format manuscripts according to the target journal Understand client and industry requirements and adapt your working approach accordingly Manage deadlines and ensure high quality standards What do you need? A degree (bachelor’s, master’s, PhD, etc.) in any stream Ability to multitask and work under tight timelines Ability to review and critique scientific literature Excellent written English skills and attention to detail Familiarity with MS Word, Excel, and PowerPoint
Content writers day-to-day responsibilities include: 1. Content writing, curation, and development. 2. Content development for corporate Interactions and supplements. 3. Content management/development for Social media marketing and Brand Activation campaigns. 4. Contributing to captive blog. 5. Comprehensive research driven writing on an array of domains owing to the captive project. 6. Staying abreast of the recent technological advancement and curating fresh content
Main Purpose of Job You will be part of a translation team, working closely with the Translation Line Manager. You will be responsible for delivering translations of the highest quality and accuracy on time and within budget. You will have the opportunity to act as Lead Translator for one or several accounts and to support the development of your translation team members. Scope of Job Responsible to: Translation Line Manager Title – Trainee Translator(Kannada) / Kannada Translator Job Location - Navi Mumbai Job Scope: • Part of a dynamic team of professional translators • Perform English to Kannada translation of software interface, user manuals, technical documentation & marketing materials • Maintain consistently high quality & accurate translations through research, self-improvement • Apply SDL translation processes & methodologies • Learn & use SDL translation software tools extensively in all projects • Lead projects, working closely with overseas project managers to ensure on-time delivery and high quality Job Requirements: • Mature individual with excellent grasp of English & Kannada languages • Well-read and has broad knowledge of numerous subject matters • Keen interest in acquiring new knowledge • Internet savvy and some IT knowledge preferred • Careful, detailed personality with good cheerful disposition • Hardworking and a team player • Permanent & Freelance positions are opened • New graduate are WELCOME • Strong organizational skills and attention to detail. • Ability to work under pressure. Asset ·Good knowledge of translation software. ·Good knowledge of Microsoft Office Suite. Skills and experience Essential requirements · Degree in translation or BS/BE/BA/MA degree in English or any other relevant combination of training and experience. ·Experience of at least 0 to 4 years in the technical translation field (Software industry). We are even open for Bright fresher candidate and Kannada native speakers. ·Strong organizational skills and attention to detail. ·Ability to work under pressure.
The hunt is for a Strong Pre-sales Resource and team player with the ability to manage effective relationships with a wide range of stakeholders (customers & team members alike). Incumbent will demonstrate personal commitment and accountability to ensure standards are continuously sustained and improved both within the internal teams, and with partner organizations and suppliers. We at Nitor Infotech are always on hunt for some best talents in the IT industry & keeping with our trend of What next in IT, we want someone who can help take our current breadth of Technology expertise to an altogether different dimension & level in tune with the emerging market trends and ensure Brilliance @ Work continues to prevail in whatever we do. Nitor Infotech works with global ISVs to help them build and accelerate their product development. Nitor is able to do so because of the fact that product development is its DNA. This DNA is enriched by its 10 years of expertise, best practices and frameworks & Accelerators. Because of this ability Nitor Infotech has been able to build business relationships with product companies having revenues from $50 Million to $1 Billion. Role: Pre-Sales Lead Location: Pune There are THREE success parameters for this profile:- Success Parameters: Pursuits / Proposals: 1. Translate a strong understanding of the customer context into defining and building strong, winning proposals 2. Work closely with delivery and sales / account owners for solution and cost inputs and drive the proposal to completion Collateral / Go-To-Market Decks: 1. Create impactful presentations, backed by market intelligence, to support the sales / account teams on emerging opportunities 2. Support sales teams towards account mining / cross-sell activities by pitching relevant capabilities Industry & Competitive Research: 1. Research prospect's financials, competitors and business while working on pursuits 2. Understand business trends, drivers, issues and needs 3. Research on competitors Case Studies / Success Stories: 1. Create collaterals and case studies based on Nitor's service offerings which demonstrates our ability to address customers specific pain points Geographies: 1. US and India 2. Experience of working virtually in a multi-cultural environment Softer Attributes:- Gifted/Able communicator. Self-motivated, intelligent self-starter who can stay focused and efficient, whether working alone or in a group. High energy levels, self-motivated, positive attitude and pleasing personality. Effective communication and interpersonal skills to be able to establish rapport with people at all levels Capacity to remain focused with task at hand as well as multi-tasking. Strong sense of ownership for assigned tasks and willingness to go the extra mile when needed. Understanding of Object Oriented concepts, design patterns, and modern application frameworks Knowledge and experience of software development processes and methodologies Educational qualification: BE/BBA/MBA/B.Tech/M.Tech, any other degree with relevant Management qualification. Experience of 6-9+ years into Pre-sales IT products & services.
Six Hats Online Solutions Pvt Ltd is an IT startup company. Our first project is www.gharobar.com, it is the largest online marketplace for home based entrepreneurs. We are looking for independent and dynamic individuals to join us in writing our own start-up success story! The Operations Executive will be responsible for managing the backend operations of the website including managing shipping, updating and uploading products, giving demos to customers, answering customer queries, etc.
Job description Does your competitive nature motivate you to think out of the box in order to reach goals? Do you balance creativity with hard-hitting research when you develop solutions? Klicpic is the disruptive player in a multi-billion dollar market, and we are looking for an ambitious sales officer to set new records in sales. Our fast-paced team is actively changing the way the world works, and we need someone who is resourceful and a quick learner to dive in headfirst. If dominating deadlines is what you do, and shattering expectations is simply second nature, you will feel right at home here. As the Sales Specialist, you will work closely with and report to the company co-founder. We’re a team of incredibly smart and dedicated people—all working toward the same goal: to be the best in the world at Newborn Baby Photography. Roles & Responsibilities Strategy & Planning To ensure development of sales, product delivery, quality of products & services. Identify, develop, implement and evaluate sales strategy based on knowledge of company objectives & market characteristics | scenario. Execute and maintain sales processes and initiatives in accordance with a documented operational plan Work with the team to ensure alignment with brand strategy, processes and initiatives Desired Skills and Experience Must have Exceptional verbal and written communication and interpersonal skills Good to have Experience in strategic planning and execution