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Netsuite Technical Consultant

Job Summary:

• Work closely with functional consultants for the successful implementation of the

project.

• Provide NetSuite training and technical support to end-users throughout the

implementation.

• Provide technical support to clients as and when required post-implementation.

• Should have experience on Suite talk, Suite Builder, Suite Analytics, Suite Let.

• Perform integration, configuration, data migration and user access control settings

involving NetSuite.

• Development of Scripts and Workflows to Enhance NetSuite. Create, Maintain, &

Optimize existing NetSuite customizations

Company: IDFC First Bank

About the company:

IDFC FIRST Bank stands out as the new-age bank in India, driven by principles of ethical banking, technological innovation, and societal welfare. With a strong commitment to serving customers ethically, the ‘Near and Dear’ Test, assures that our products meet the standards we'd want for our loved ones. We reject unethical income and simplify our offerings, eliminating fees on various services such as Savings Accounts, Debit Cards and transactions, making us the FIRST and only bank in India to do so. Our approach is customer-centric, with transparent and user-friendly products, levelling up the industry standards.

Job Description

Job Title: Information Designer

Location: Chennai

Compensation: negotiable (Commensurate with experience)

Experience: 4-7 Years

Qualification: B.E/B.Tech

Key Responsibilities: 

1. Specializing in tech presentations
2. Create visually appealing and informative slides
3. Break down complicated concepts into simpler terms and use visuals to illustrate points.
4. Use storytelling techniques to keep the audience interested and involved.
5. Adjust the level of detail of the presentation to suit different audiences

Who are we?

Kriyadocs is a leading document workflow SaaS platform focused on the publishing industry. Technology is at the core of our evolution – we’ve consciously striven to always stay ahead of the curve in its adoption to provide best-in-class capabilities for our clients and our employees. This ethos is reflected in our vision and mission.

Our Vision: To make publishing all content as simple as clicking a button and become the partner of choice for individuals and organizations looking to share knowledge.

Our Mission: Provide a fantastic experience to authors, content publishers and our own employees through technology and innovation, by publishing high-quality content seamlessly and quickly. We deliver Happy Authors and Happy Employees.

What will you be doing?

- Leading and managing our Customer Support team with regular 1-1s and identifying the training needs.

   -  Looking for more technical support person with troubleshooting and product bug fixing experience.

- Coaching the team to improve and striving to give our customers the best experience.

- Planning and implementing customer support strategy whilst leading by example providing first class customer support.

- Brainstorming and implementing process improvements to increase efficiency in customer service operations.

- Measure and enhance customer experience with data-led decisions and tracking KPIs.

- Coordinating with CS/Product/Engineering teams to ensure that escalated customer support issues are resolved quickly and efficiently.

- Leverage technical support skills, including writing scripts and basic bug fixes, to assist customers effectively.

What are we seeking in you?

- 5+ years of experience in Customer Support for a B2B SaaS platform company.

- You are obsessed with delivering exceptional customer experiences, creating and implementing strategies backed up with metrics.

- You understand operational processes and how to build teams and reporting structures.

- You have a rapid ability to learn & teach others.

- You have strong written and verbal communications.

- You have excellent attention to detail, alongside the ability & willingness to work quickly.

- Technical support experience, including scripting and basic bug fixes, is a must.

- If you have knowledge of XML, XSLT, SQL Javascript and/or experience in publishing domain, it would be an added advantage.

This is a work from office opportunity, and you will be working out of our office in Chennai.

What is it really like to work here?

At Kriyadocs, every Kriyator is driven by our culture at the core to

· Deliver Excellence - Deliver Delight

· Stay Curious - Stay Driven

· Dream Big - Rise Together

You could also be a Kriyator, if you are

· Fearless in taking on challenges

· Focused on learning, demonstrating new skills and working towards successful outcomes

· Fanatical in taking pride and responsibility in all your work

Why should you join us?

· Industry Leading Product - We are the leading platform in our space and have several large global brands as our customers.

· Create an impact - We give you the environment to transform your ideas into reality and create fantastic experiences for our customers.

· Budding & Agile team - We are a growing team with love for learning, constant quest for quality and are outspoken about ownership.

As Customer Support Lead at Kriyadocs, you will be at the forefront of ensuring our customers receive top-notch support and technical assistance. You will manage and lead our Customer Support team, focusing on both traditional support and technical problem-solving. The candidate should be a self-starter, a good collaborator, and must have a bias for action. They should be comfortable with ambiguity and the challenges within a growing startup. If this excites you, we want to talk to you!

Job Description :

*4+ years of software design and development experience.

*Programming experience building .net web applications in .net core/.net 6                                                 

*Must have strong knowledge in any Database.

*AWS and Azure experience will be an added advantage.

*The candidate must have developed a browser-based application and used web services and APIs.

*Good communication skills (both verbal and written)

*Able to prioritize and deliver project activities on time

*Good understanding of client requirements.

DevOps Architect 

Experience:  10 - 12+ year relevant experience on DevOps
Locations : Bangalore, Chennai, Pune, Hyderabad, Jaipur.

Qualification:
• Bachelors or advanced degree in Computer science, Software engineering or equivalent is required.
• Certifications in specific areas are desired

Technical Skillset: Skills Proficiency level

• Build tools (Ant or Maven) - Expert
• CI/CD tool (Jenkins or Github CI/CD) - Expert
• Cloud DevOps (AWS CodeBuild, CodeDeploy, Code Pipeline etc) or Azure DevOps. - Expert
• Infrastructure As Code (Terraform, Helm charts etc.) - Expert
• Containerization (Docker, Docker Registry) - Expert
• Scripting (linux) - Expert
• Cluster deployment (Kubernetes) & maintenance - Expert
• Programming (Java) - Intermediate
• Application Types for DevOps (Streaming like Spark, Kafka, Big data like Hadoop etc) - Expert
• Artifactory (JFrog) - Expert
• Monitoring & Reporting (Prometheus, Grafana, PagerDuty etc.) - Expert
• Ansible, MySQL, PostgreSQL - Intermediate

RESPONSIBILITIES

• Write, execute and maintain test automation scripts using Java/Javascript – Web/API/DB.

• Experience in Agile Methodologies

• Knowledge of In-Sprint Automation

• Have working experience in Automated API Testing

• Design and implementation Experience in Test Strategy

• Write, maintain and execute regression and sanity automation test suite – per build/on demand

• Design data driven tests and fetch the data from API calls/ different Databases(Like MySQL, Oracle, Mongo)

• Attend daily scrum calls, update status

• Good to have Design and Implementation Experience in Test Automation Framework

• Good to have TDD implementation using Mocha or Jest

• Good to have Experience in IOS Automation Testing.

• Interact and collaborate with cross functional teams and understand the business requirements

• Technical Skills:

• 4+ years experience in Automation using Java/Javascript

• Should be Strong in oops concepts

• Strong Knowledge /experience in API and UI framework

• Experience in GIT, CI/CD Jobs development and implementation

• Any one of this is mandatory - TestNG,MOCHA,JEST

• Software Engineering Skills:

• Excellent problem solving and critical thinking

• Experience of In-Sprint Automation

• Take ownership of business problems and technical solutions

• Strong Communication and interpersonal skills

• Hands on with engineering excellence & continuous integration practices

• Experience with Agile and strong collaboration skills with Business and Ops

• What we value as a team:

• Scripts written for readability, performance, scale and maintainability

• Proactive in communication

• Collaborate with other members in agile ecosystem

• Out of the box thinking to resolve issues and bringing New Ideas to bringing Quality in the Applications

• Ability to suggest changes in the product with respect to user experience

We are looking for a creative and detail-oriented communications and marketing specialist who can identify, develop and help amplify the stories that elevate the brand value of Bhumi. You will develop communication and marketing strategies for better engagement with employees, volunteers, donors, partner organisations, and corporate companies. You will be part of a dynamic, driven, and passionate young team of employees (~ 40 members) and volunteers (hundreds of them ) 

What You Will Do: 

• Craft compelling messaging and narratives that evoke positive and vibrant imagery of the organization, along with visually compelling content like videos and infographics
• Develop internal and external communications strategies, and execute them for projects, events, and the organization as a whole
• Partner with key stakeholders to understand upcoming initiatives across India and develop integrated communications plans, then execute. 
• Write memorable, engaging communication across all channels (e.g. Email Campaigns, Blogs, Social Media, PR, etc) that drive awareness of key initiatives and inspire volunteers and donors to take action 
• Plan, strategize and execute the large-scale events (Eg. Daan Utsav, Volunteer recruitment) and digital campaigns 
• Track the effectiveness of marketing campaigns, gain insight, and assess against goals
• Analyse metrics and optimise email and advertising campaigns
• Collaborate with key volunteers nationally to align and implement a communications strategy and messaging
• Manage the messaging on websites and ensure the brand perception is consistent across digital and offline channels
• Oversee the execution of newsletters and all communications (like annual reports, brochures, etc.)

What You Need

• Outstanding written and verbal communication, strong copywriting and content creation skills
• Willingness to work, network and collaborate with volunteer coordinators based out of cities where Bhumi is present
• Strong project management skills with the ability to supervise multiple projects
• Proven track record of developing and executing creative communications plans
• 5+ years of experience in the communications role
• Availability during weekends.

What Is Nice To Have

• Bachelors/Master’s degree in marketing, journalism, business, or related field
• Ability to communicate in Tamil, English and Hindi
• Prior experience of working or volunteering with NGOs
• Good network in the traditional media and digital/social media influencers 

Other Information:

• Designation: Manager to Director based on candidate’s profile
• Reporting to: Executive Director
• Scope: Full time
• Remuneration: CTC 6-9 Lakhs p.a. based on the candidate’s profile
• Expected Joining Date: Immediate