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A Technical Delivery Manager/Project Manager is required to join the team that will be delivering a large-scale business initiative.
The role is accountable for the technical delivery of a large-scale technical transformation project focusing on upgrading the network fabric of our key data centres. Delivery teams are located in various locations around the globe.
Specific Responsibilities / Accountabilities:
- Technology delivery – lead the delivery across all technology teams in the workstream throughout the end to end delivery chain
- Planning - Accountable for all technology planning activities, including working closely with Workstream Lead to ensure technology plans are fully and correctly reflected in overall workstream plans and roadmaps
- Dependency management - Ensures all impacts of dependencies are addressed in the overall project plan. Effectively work across the organization to ensure all dependent teams are aligned with the project plans and schedules
- Risk and Issue Management – Ability to proactively manage risk and issues for the workstream in a timely manner and have the confidence to make decisions to mitigate or resolve when required. Work closely with workstream lead to ensure RAIDS are fully documented, mitigated and escalated as required.
- Leadership – Lead and work closely with all members of the team, including business analysts, architects, QA and development management to ensure all aspects from intake, requirements, design and testing are fit for purpose and delivered in a timely manner for planning and execution
- Team performance - Work closely with the Scrum Masters and Vendor management (where required) and QA to ensure the delivery performance of the teams throughout execution and identify opportunities to optimize to improve timeliness, throughput and quality.
- Problem solving and decision making – sound judgment at a senior management level using assertiveness and influencing skills to ensure items are discussed and decisions made and agreed in a timely manner
- Governance – Manage any workstream technology team governance and adhere to the overall programme governance to ensure all stakeholders and team members are aligned and effective in delivery
- Reporting – Ensure reporting is provided as required on a regular basis against roadmap, plans and any performance KPI’s and OKR’s for your teams
- Communication - Working closely and collaboratively with the Project management office to identify and manage all stakeholders, providing visibility and transparency
- Financial Management and Project Accounting – Providing the critical data required for the project management function to monitor and track financial health, analysing resource requirements across multiple projects or across programmes to meet strategic goals
Essential Skills/Experience Required:
- Experience in running scaled agile teams
- Previous experience of working in a large scale, Top Tier Investment Bank or for a wider Financial Services Organisation
- Experience of setting up and working on a Greenfield Programme of work
- Proven experience in delivering large-scale technical programmes in a hands-on capacity
- A software delivery background would be highly beneficial due to the technical nature of the deliverables
- Extensive stakeholder management experience up to senior level, alongside the management of external vendor relationships
- Experience of working in a complex, high-paced environment with a global team
- Excellent communication skills both written and verbal
Key Stakeholders
- Workstream Lead
- PMO
- Scrum Masters/Scrum of Scrums
- Other Delivery Managers for dependencies
- Development leads
- QA Lead
- Product Owners
- Business Sponsors
- Lead BA
- Lead Solutions architects
- Service (Release to BAU)
Key Responsibilities:
- Email Campaign Strategy: Design and execute end-to-end email marketing campaigns, from planning and segmentation to content creation and performance tracking.
- Content Creation: Collaborate with the creative and content teams to design eye-catching and persuasive email templates, copy, and visuals that align with the campaign objectives and client branding.
- List Management & Segmentation: Manage and segment email lists for targeted outreach based on demographics, behaviors, and previous engagements.
- Campaign Analysis & Optimization: Monitor campaign performance, analyze key metrics (open rates, click-through rates, conversion rates), and adjust strategies to improve results.
- A/B Testing: Conduct A/B testing on various email elements (subject lines, calls-to-action, design) to optimize performance and enhance the effectiveness of campaigns.
- Email Automation: Set up and manage email automation workflows, ensuring timely and relevant communication with prospects and customers.
- Compliance & Best Practices: Ensure all emails comply with industry standards, including GDPR and CAN-SPAM regulations, and adhere to email marketing best practices.
- Reporting & Insights: Prepare detailed performance reports for internal and client review, providing actionable insights for future campaigns.
- Collaboration: Work cross-functionally with design, sales, and content teams to ensure cohesive campaigns and marketing strategies.
DockerThe Key Responsibilities Include But Not Limited to:
Help identify and drive Speed, Performance, Scalability, and Reliability related optimization based on experience and learnings from the production incidents.
Work in an agile DevSecOps environment in creating, maintaining, monitoring, and automation of the overall solution-deployment.
Understand and explain the effect of product architecture decisions on systems.
Identify issues and/or opportunities for improvements that are common across multiple services/teams.
This role will require weekend deployments
Skills and Qualifications:
1. 3+ years of experience in a DevOps end-to-end development process with heavy focus on service monitoring and site reliability engineering work.
2. Advanced knowledge of programming/scripting languages (Bash, PERL, Python, Node.js).
3. Experience in Agile/SCRUM enterprise-scale software development including working with GiT, JIRA, Confluence, etc.
4. Advance experience with core microservice technology (RESTFul development).
5. Working knowledge of using Advance AI/ML tools are pluses.
6. Working knowledge in the one or more of the Cloud Services: Amazon AWS, Microsoft Azure
7. Bachelors or Master’s degree in Computer Science or equivalent related field experience
Key Behaviours / Attitudes:
Professional curiosity and a desire to a develop deep understanding of services and technologies.
Experience building & running systems to drive high availability, performance and operational improvements
Excellent written & oral communication skills; to ask pertinent questions, and to assess/aggregate/report the responses.
Ability to quickly grasp and analyze complex and rapidly changing systemsSoft skills
1. Self-motivated and self-managing.
2. Excellent communication / follow-up / time management skills.
3. Ability to fulfill role/duties independently within defined policies and procedures.
4. Ability to balance multi-task and multiple priorities while maintaining a high level of customer satisfaction is key.
5. Be able to work in an interrupt-driven environment.Work with Dori Ai world class technology to develop, implement, and support Dori's global infrastructure.
As a member of the IT organization, assist with the analyze of existing complex programs and formulate logic for new complex internal systems. Prepare flowcharting, perform coding, and test/debug programs. Develop conversion and system implementation plans. Recommend changes to development, maintenance, and system standards.
Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in a specialized area. BS or equivalent experience in programming on enterprise or department servers or systems.
About Us:
Kapture Cx is an Enterprise-grade SaaS-based Customer Support Automation platform that provides businesses across industries with all-in-one customer service software. It's a cloud CRM that’s more than just a helpdesk designed to meet the needs of any industry. At Kapture, we believe that daily customer operations should be made simple and efficient to meet up with all the endless demands of customers.
Kapture is the preferred choice of leading brands including Nykaa, Meesho, Bigbasket, Unilever, Zepto, Ajio, Netmeds, Jio, Prestige and many others to build a world-class customer support ecosystem. Kapture Cx is headquartered in Bangalore and we have offices in Mumbai, Delhi/NCR and Florida. Our channel Partner network spans across 12 countries and powers 500+ businesses globally to automate their sales and support.
Position Overview:
We are seeking a highly skilled and experienced Project Manager / Implementation Manager to lead and oversee the successful implementation of our SaaS CRM solution for our B2B customers. As a Project Manager, you will be responsible for managing all aspects of the implementation process, including team handling and people management, to ensure projects are delivered on time, within budget, and to the highest level of customer satisfaction.
Key Skills:
- 5+ years of experience in an IT services / Software product company with B2B SAAS implementation.
- Strong project management skills with a proven track record of successfully managing complex software implementation projects, preferably in the SaaS CRM domain.
- Excellent leadership abilities to effectively manage and motivate cross-functional teams throughout the implementation lifecycle, including team handling and people management experience.
- In-depth knowledge and understanding of B2B customer needs and challenges related to CRM systems.
- Proficient in utilizing project management tools and methodologies to plan, track, and report on project progress.
- Exceptional communication and interpersonal skills to collaborate with customers, stakeholders, and internal teams, ensuring clear and consistent communication throughout the implementation process.
- Analytical and problem-solving skills to identify and address project risks and issues proactively.
- Strong customer focus with the ability to build strong relationships, understand customer requirements, and deliver solutions that meet customer expectations.
Key Responsibilities:
- Lead and manage end-to-end implementation projects of our SaaS CRM solution for B2B customers, ensuring successful delivery within scope, schedule, and budget.
- Build and manage a high-performing implementation team, providing guidance, support, and mentorship to team members, and fostering a collaborative and productive work environment.
- Collaborate with sales and pre-sales teams to understand customer requirements and create project implementation plans that align with customer expectations and business objectives.
- Develop and maintain project schedules, work breakdown structures, and resource allocation plans to effectively manage project timelines and resources, including team members' workloads and assignments.
- Define project deliverables, milestones, and success criteria, and monitor progress against these throughout the implementation process.
- Manage project risks and issues, proactively identify potential obstacles and implement mitigation strategies to ensure successful project outcomes.
- Coordinate and communicate with cross-functional teams, including development, testing, quality assurance, and customer support, to ensure seamless integration and alignment during the implementation process.
- Conduct regular project status meetings, providing updates to stakeholders and customers on project progress, risks, and issues.
- Ensure a high level of customer satisfaction by managing customer expectations, addressing concerns, and providing timely and effective solutions.
- Contribute to the continuous improvement of implementation processes, tools, and methodologies, identifying opportunities to enhance efficiency and effectiveness.
Python- Graduate+ in Mathematics, Statistics, Computer Science, Economics, Business, Engineering or equivalent work experience.
- Total experience of 5+ years with at least 2 years in managing data quality for high scale data platforms.
- Good knowledge of SQL querying.
- Strong skill in analysing data and uncovering patterns using SQL or Python.
- Excellent understanding of data warehouse/big data concepts such data extraction, data transformation, data loading (ETL process).
- Strong background in automation and building automated testing frameworks for data ingestion and transformation jobs.
- Experience in big data technologies a big plus.
- Experience in machine learning, especially in data quality applications a big plus.
- Experience in building data quality automation frameworks a big plus.
- Strong experience working with an Agile development team with rapid iterations.
- Very strong verbal and written communication, and presentation skills.
- Ability to quickly understand business rules.
- Ability to work well with others in a geographically distributed team.
- Keen observation skills to analyse data, highly detail oriented.
- Excellent judgment, critical-thinking, and decision-making skills; can balance attention to detail with swift execution.
- Able to identify stakeholders, build relationships, and influence others to get work done.
- Self-directed and self-motivated individual who takes complete ownership of the product and its outcome.
Vue.js
Javascript
HTML/CSS
ExpressResponsibilities
- Proficient knowledge of a NodeJS and Express.
- Understanding differences between multiple delivery platforms (such as mobile vs, desktop), and optimizing output to match the specific platform
- Good understanding of server-side templating languages (such as Jade, EJS, Jinja, etc. depending on your technology stack)
- Good understanding of server-side CSS preprocessors (such as Stylus, Less, Sass etc. depending on your technology stack)
- Creating database schemas that represent and support business processes
- Data migration, transformation, and scripting
- User authentication and authorization between multiple systems, servers, and environments
- Integration of multiple data sources and databases into one system
- Understanding differences between multiple delivery platforms, such as mobile vs. desktop, and optimizing output to match the specific platform
- Creating database schemas that represent and support business processes
- Implementing automated testing platforms and unit tests
- Management of hosting environment, including database administration and scaling an application to support load changes
- Understanding of fundamental design principles behind a scalable application
- Good understanding of advanced JavaScript libraries and frameworks such as AngularJS.
Technical Skills
- VueJS
- Express
- Socket.IO
- NuxtJS
- MongoDB (3.x)
- Mongoose
What you will do:
- Leading, planning and executing of high scale performance campaigns on multiple advertising platforms
- Strategizing end to end media plan using high budgets across digital and non-digital channels
- Collaborating with product and tech teams to provide the best user experience for new users
- Exploring new channels for growth and lead their end-to-end execution
- Diving deep into data and using insights to identify opportunities for performance optimisation
- Experimenting continuously on creatives and design to drive ROI
Desired Candidate Profile
What you need to have:- Bachelor’s degree or Master's degree (from tier 1 college IIT/ NIT/ IIM/ XLRI/ MDI/ Any Other Tier 1 Colleges)
- 7+ years experience with 4+ years experience in digital marketing at a high growth app-based B2C organisation
- Strong quantitative mindset and data driven approach to digital marketing
- Expert in excel-based data modelling, analytics tools
- Handled large scale monthly digital marketing budgets
- Hands-on experience in managing Facebook Ads, Google Ads at scale
- Experience in programmatic advertising is a big plus for this role
- Experience in managing TV budgets is a big plus for this role
- Experience in understanding data using Google Analytics/ Mixpanel/ AppsFlyer or any other analytics or attribution tool
- Experience in cross-team collaboration, team management and agency management
Java
Spring BootCompany Description
BlueOptima’s vision is to become the global reference for the optimisation of the performance of Software Engineers across all industries. We provide industry-leading objective metrics in software development. We enable large organisations to deliver better software, faster and at lower cost, with technology that pushes the limits of what has been done before.
We are a global company which has consistently doubled in headcount and revenue YoY, with no external investment. We currently are located in 4 countries: London (our HQ), Mexico, India and the US. A total number of 180+ employees (and increasing every day) from 22 different nationalities and with over 25 languages spoken.
We promote an open minded environment and encourage our employees to create their own success story in this high performance environment.
Job Description
Location: Bangalore/Gurgoan, India
Department: Engineering
Job summary:
We are seeking a Senior Software Engineer, with experience in developing scalable application components, which are remotely deployed and are used to extract and push large volumes of data in a data warehouse solution, to join our growing company and be a part of our success story.
We are looking for an individual with great attention to detail, who is genuine, confident, committed and not only passionate about technology, but is keen to own the solution end to end, and most importantly excited to work in a fun and friendly start-up environment.
The ideal candidate will be passionate about technology and getting things to work while at the same time being able to mentor (and lead) other engineers by way of example to achieve excellence in their work.
Your team: You will be working with a diverse team with members located around our different offices, with whom you will be working hand-to-hand. This team is currently based in Gurgaon and we are now looking forward to growing it in Bangalore and mid next year to Mexico with the plan of building two teams in India (Gurgaon and Bangalore) and one in Mexico (Guadalajara).
We are looking for skilled and talented engineers to join our Data Analysis and Processing (DAP) team and directly contribute to development of application components built by the team.
The DAP team works on a business critical component which is responsible for collecting required source code interaction and static metrics data from client location, and processing the large volumes of data end to end. Remote deployment and the uptime requirements only makes this component one of the most complex standalone java applications.
As a Senior Software Engineer in the DAP team, you will be directly contributing to development of the Integrator and Central Server components using Spring Boot, Hibernate and Core Java. And while contributing directly to the development of the software components, you are also expected to lead and mentor a team of next generation platform engineers.
Responsibilities and tasks:
- Analyse, Design, Develop, implement, test and maintain application software components
- Analyse client requirements and convert them into technical specs.
- Own development of features and improvement
- Identify and resolve performance bottlenecks
- Identity and resolve architectural inefficiencies in design, and create a roadmap to resolving them
- Lead and mentor a team of junior developers
- Interact with internal client facing team and provide technical support to them
- Engage with clients to provide support on your component as and when required
Qualifications
What You Need to Succeed at BlueOptima:
- Minimum Bachelor's degree in Computer Science or equivalent
- Minimum 5+ years experience with Java and J2EE/Java EE
- Minimum 2+ years experience with developing standalone Java applications
- Strong understanding of relational database, partitioning and indexing techniques, SQL
- Demonstrable experience in optimising application performance at database or any other layer
- Experience in creating high and low level design based on existing application architecture and documenting such design
- Strong understanding of Java concurrency, concurrency patterns, experience building thread-safe code
- Ability to work autonomously with minimum supervision
- Strong problem solving and analytical skills, and having a can-do attitude
- Familiarity with Agile methodologies like SCRUM, Sprints, etc and leading a Scrum a small Scrum team
- Commitment to accomplishing the task at hand and identify the fastest and most reliable way to solve a problem
- Familiarity with Linux shell and related command line tools
- Strong grasp of Unit & Integration testing
Good to have:
- A team manager, in terms of handling people and delivery which is not a must in case of technical geeks
- Making sure that the sprints and tasks are completed on time with no spill-overs and sticking to the deadline
- Preferred experience on Spring boot,, Docker, Kubernetes
- Some exposure in Linux
Additional Information
Why join our team?
Culture and Growth:
- Global team with a creative, innovative and welcoming mindset.
- Rapid career growth and opportunity to be an outstanding and visible contributor to the company's success
- Freedom to create your own success story in a high performance environment
- Training programs and Personal Development Plans for each employee
Benefits:
- Competitive Salary
- Flexible Work from Home policy - 2 days home p/w
- Free drinks and snacks in the office
- International travel opportunities
- Global annual meet up (most recent meetups have been held in Cancun and India)
- High quality equipment (Ergonomic chairs and 32’ screens)
- Establish relationships with new customers and secure contracts with new customers
- Drive the entire sales cycle from initial customer engagement to closed sales
- Prospect for potential customers using various direct methods such as calling and face to face meetings, and indirect methods such as networking
- Work on marketing tools to plan and execute lead generation campaigns
- Consult with prospect about business challenges and requirements,
- Maintain a high level of relevant domain knowledge in order to have meaningful conversations with prospects.
- Make presentations to senior managers and decision-makers
- Draft and deliver proposals
- Report on sales activity
- B2B corporate sales experience in hunting merchants.
- B2B partnership experience is preferred.
- Handled merchants in lending/payment gateway companies will be an added advantage.
Python
React.js
Angular (2+)
MongoDB
About Telyport
Telyport is an emerging tech startup in the logistics space. We are building a robust hyperlocal distribution network that is affordable, convenient, and reliable for locals, SMEs, and large enterprises with a vision to bring local commerce online.
You can share your CV to victor @ telyport dot com
Job Description
We are looking for a seasoned full-stack engineer (Python, MongoDB and Angular/React or similar JS Framework) to build out and manage our entire web infrastructure. Successful candidates will have a minimum of three years’ recent experience with all of the skills listed below.
Our project entails implementing our pre-approved UI, constructing our API, connecting the two, and setting up our server infrastructure. This includes all associated areas such as database and architecture design.
Responsibilities: Build & Maintain TELYPORT INFRASTRUCTURE
- Design and implementation of the overall web architecture.
- “Pixel-perfect” implementation of our approved user interface.
- Design and deployment of our database.
- Ensuring the entire stack is designed and built for speed and scalability.
- Design and construction of our REST API.
- Integrating our front-end UI with the constructed API.
- Design and implementation of continuous integration and deployment.
Skills: Python, MongoDB & Angular/React or similar JavaScript framework
- At least three years’ experience with:
- Writing HTML, CSS, and JavaScript. Being up on latest practices is a must, e.g., HTML5, CSS3, and ECMAScript 6 (minimum)
- A relevant back-end programming language (Python)
- Database design and management, including being up on the latest practices and associated versions
- Server management and deployment for the relevant environment
- Familiarity with a relevant and globally supported framework—both front-end and back-end, if necessary— (e.g., Angular, React, Vue, Laravel or Flask)
- Ideally, familiarity with CSS preprocessors, bundlers, and associated languages/syntaxes/libraries (e.g., Sass, Less, and webpack)
- Thorough understanding of user experience and possibly even product strategy
- Experience implementing testing platforms and unit tests
- Proficiency with Git (or another version control system as required)
- Appreciation for clean and well documented code
This is not your typical 9-5 job. If you are a hustler, passionate about what you do and would like to challenge yourself into new areas and arenas, look no further. You will have absolute creative independence in executing your roles while at the same time be chasing aggressive goals and targets to pursue and a highly competitive group of people to challenge and learn from.
Experience or College Educations don’t matter. What matters is your love & passion for building technology products. Compensation will be competitive with an option for ESOPs
Adobe Illustrator
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