11+ MEDITECH Jobs in India

• Perform complex and varied applications support. Build, maintain & modify within a large environment;
• Identify issues, evaluate possible solutions, and make recommendations on the most appropriate action
• Design, build, test, and document solution-specific information and perform related work as required.
• Demonstrate functional knowledge in relevant clinical applications (OE-PCS-PHA-EDM-ITS-RAD-LAB-MIC-BBK-PTH)
• Demonstrate functional knowledge in Clinical Documentation
• Must have hands-on build and troubleshooting experience
• Must be able to quickly identify and resolve complex system issues
• Must be able to build using technical specifications.

Basic Qualifications:

• Implementation and support experience within a MEDITECH Environment
• Bachelors Degree in business, Healthcare Administration, Communication, Marketing related field or equivalent and relevant work experience

Preferred Qualifications:

• Knowledge of ITIL Incident, Problem, and Change management,
• Working knowledge of Agile, Product and Project methodologies

Tech Support Engineer

Job Description

Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership.

To meet the qualifications specified:

1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement.

2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage.

If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application.

Roles and Responsibilities

Technical Expertise:

Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends.

Customer Support:

Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers.

Documentation and Reporting:

Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics.

Quality Assurance:

Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment.

Communication Skills:

Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving:

Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary.

Compliance and Security:

Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information.

Required Skill Set:

MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR, DLP Tools, Firewalls, VMware/ Citrix workspace Client setup troubleshooting, Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Strong customer success manager , key account manager profiles

Mandatory (Experience 1): Must have 6+ years of hands-on experience in Account Management managing existing enterprise/Mid-Market clients

Mandatory (Experience 2): Must have proven experience in Revenue Ownership including renewals, retention, upsell, cross-sell, and expansion within assigned accounts

Mandatory (Experience 3): Must have experience managing CXO / Senior Stakeholder relationships, running QBRs, governance meetings, and strategic conversations

Mandatory (Experience 4): Must have experience handling enterprise commercials, contract renewals, pricing discussions, and negotiation ownership

Mandatory (Experience 5): Must have experience working on CRM platforms like Salesforce / HubSpot / Zoho for account planning, forecasting, and stakeholder mapping

Mandatory Experience (6): Prior experience working in the Rewards, Loyalty, or Incentives space.

Mandatory (Company): B2B SaaS Product companies

Saint Anton Hospital Company is the leader in our Healthcare industry. work on-site and oversee the deployment, adoption, and management of Saint Anton Hospital.

The IT System Administrator is responsible for the effective provisioning, installation/configuration, operation, and maintenance of the system’s hardware and software and related infrastructure both in the hospital and in the residential area.

(S)He is involved in technical research and development to guarantee continuous innovation within the infrastructure.

The Hospital IT System Administrator is in charge of the teaching and supervision of the local IT Staff.

(S)He is responsible to the Hospital Manager and to the IT Field Operations Department based in Milan.

 If you're hard-working and dedicated, Saint Anton is a perfect place to grow your career. Apply now!

Responsibilities for System Administrator

• Responsible for the maintenance, configuration, and reliable operation of computer systems, network servers, and virtualization
• Install and upgrade computer components and software, manage virtual servers, and integrate automation processes
• Troubleshoot hardware and software errors by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing impact of issues
• Provide documentation and technical specifications to IT staff for planning and implementing new or upgrades of IT infrastructure
• Perform or delegate regular backup operations and implement appropriate processes for data protection, disaster recovery, and failover procedures
• Lead desktop and helpdesk support efforts, making sure all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions
• Responsible for capacity, storage planning, and database performance

Qualifications for System Administrator

1. Associate or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience required
2. 3-5 years of database, network administration, or system administration experience
3. System administration and IT certifications in Linux, Microsoft, or other network related fields are a plus
4. Working knowledge of virtualization, VMWare, or equivalent
5. Strong knowledge of systems and networking software, hardware, and networking protocols
6. Experience with scripting and automation tools
7. A proven track record of developing and implementing IT strategy and plans
8. Strong knowledge of implementing and effectively developing helpdesk and IT operations best practices, including expert knowledge of security, storage, data protection, and disaster recovery protocols

1. Integrate the design into high quality code
2. Ensure the performance, quality, and responsiveness of application
3. Identify and correct bottlenecks and fix bugs
4. Work along-side other developers working on different platform for the Application.
5. Therefore, commitment to collaborative problem solving, design implementation and creating quality product is essential

1. Minimum 2 years of experience in iOS Application Development
2. Proficient with iOS SDK, Swift and Cocoa Touch
3. Understanding of Apple's design principles and interface guidelines
4. Must have already deployed at least one app on AppStore
5. Working knowledge of Web Services & REST (JSON) APIs, SQLite, Google API
6. Integration, Firebase
7. Familiarity with cloud message APIs and push notifications
8. Experience with third-party libraries and APIs
9. Strong mobile UI design and implementation experience
10. Understanding of code versioning tools

• Working with various departments to coordinate and develop digital CRM solutions including bespoke in-house software
• Writing clean, manageable code and maintaining proper documentation
• Writing smart contract integration in JS using web3 like libraries

What you need to have:

• Minimum 2 years of hands-on experience with Solidity and Ethereum like Blockchains
• Experience in deploying smart contracts
• Experience in MEAN stack
• Understanding of blockchain concepts
• Experience with distributed storage is plus
• Ability to work within the team and independently
• Strong organizational, time management and analytical skills