22+ ITSM Jobs in India

Proficiency with Service Now Implementation, ITSM, CSM, Integration Hub / API integration, Java Script, UI Builder, App Engine, Scripting, Flow Designer with 4-5 yrs for service now development experience. 

Experience 

 8-9 years of experience in Software Development Methodologies.  

 Experience with ServiceNow HR module development and support. 

 Working in a cloud-enabled environment is desirable 

 Experience in supporting discovery and service mapping in ServiceNow 

 ITIL certified 

 ServiceNow System Administrator certified 

 ServiceNow HR certified 

 A professional with Implementation, Configuration, and all types of Development in

ServiceNow and Requirement gathering from customer, designing the technical solution and

implementation documents

Essential capabilities 

 Sound knowledge of delivery methodologies and working experience in Agile delivery 

 Competent stakeholder management skills, with the ability to apply the fundamentals of

Change Management throughout the delivery lifecycle 

 Effective communication skills with the ability to synthetise data and communicate findings 

 ITSM Best Practice Knowledge/Incident, Problem, Change, SRM, SLM, HR and Asset

Management Specialist 

 ITOM specialist, process strategy & framework, tool implementation 

 API Integration

 Workflow design expertise

 use of BR,UI Policies, Client Script, Script Include etc fulfill the requirement raised by

legal team.

 Create and Manage Service Catalog, Workflows, SLA's, Reporting etc.

We are seeking a talented and experienced ServiceNow Developer to join our dynamic team. The ideal candidate will have a strong background in developing and customizing ServiceNow applications, with a deep understanding of the platform's modules and capabilities. This role offers an exciting opportunity to work on diverse projects and collaborate with leading industry professionals.

Key Responsibilities:

• Develop and customize ServiceNow applications and modules based on business requirements.
• Create and manage ServiceNow business rules, script includes, UI actions, and other scripting elements.
• Design and implement ServiceNow integrations using REST and SOAP web services.
• Configure and customize ServiceNow forms, lists, reports, and dashboards.
• Utilize ServiceNow Flow Designer and Orchestration to automate workflows.
• Collaborate with cross-functional teams to gather requirements and deliver effective solutions.
• Troubleshoot and resolve technical issues related to ServiceNow.
• Maintain system documentation and user guides.

Requirements:

• Proficiency in ServiceNow modules, including ITSM, ITOM, ITBM, and ITAM.
• Strong knowledge of JavaScript for client-side and server-side scripting.
• Experience with ServiceNow Studio, Flow Designer, and IntegrationHub.
• Familiarity with REST and SOAP web services for system integrations.
• Understanding of relational databases and SQL.
• ServiceNow Certified System Administrator and/or ServiceNow Certified Application Developer (preferred).
• Previous experience in a ServiceNow Developer role with a track record of successful projects.
• Strong problem-solving skills and the ability to communicate technical concepts to non-technical stakeholders.
• Experience with Agile methodologies and project management principles.

Preferred Qualifications:

• Experience with other ITSM tools and platforms.
• Additional ServiceNow certifications (e.g., Certified Implementation Specialist) are a plus.
• A degree in Computer Science, Information Technology, or a related field.

Role : ServiceNow (ITSM +HRSD) Developer

Qualification :Bachelor's degree in computer science, Information Technology, or a related field.

Experience : 5 to 8 years

Location: Remote

Responsibilities:

• Collaborate with IT and HR stakeholders to gather requirements and translate them into technical specifications for ServiceNow ITSM and HRSD solutions.
• Design, develop, and configure ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Customize ServiceNow workflows, business rules, UI policies, and notifications to support ITSM and HRSD processes and automation.
• Integrate ServiceNow with other systems and external platforms using APIs and web services.
• Collaborate with cross-functional teams to define and implement ITSM and HRSD best practices, ensuring alignment with industry standards and organizational goals.
• Conduct thorough testing of ServiceNow configurations and customizations to ensure high-quality deliverables.
• Provide ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing necessary fixes or enhancements.
• Stay updated with the latest ServiceNow releases and ITSM/HRSD-specific features, proactively identifying opportunities for process improvement and system optimization.
• Collaborate with other developers, administrators, and business analysts to deliver integrated solutions that meet the needs of IT and HR departments.
• Document technical specifications, user guides, and standard operating procedures for ServiceNow applications and configurations.
• Provide technical guidance and mentorship to junior developers, promoting knowledge sharing and professional growth.

Qualifications:

• Strong expertise in ServiceNow ITSM and HRSD modules, including Incident Management, Change Management, Problem Management, HR Case Management, Employee Service Center, and Employee Onboarding.
• Proficient in ServiceNow development and configuration, including workflows, business rules, UI policies, and scripting using JavaScript.
• Experience with ServiceNow integration using APIs and web services.
• Familiarity with ITIL and HR processes, policies, and compliance requirements.
• ServiceNow certifications such as Certified System Administrator (CSA), Certified Implementation Specialist (CIS), and HR Service Delivery Implementation Specialist are highly desirable.
• Experience with Agile development methodologies.

About the Organisation:

Our client works in the area of skilling and livelihoods for underserved youth. This is a pioneering program with a strong PPP model, an agency-led approach to livelihoods and a vision of socio-economic transformation. They are run through a public-private partnership that empowers the Government, Corporates, NGOs and Citizens to work together towards changing lives. The provision of location and capital expenditure for the centres is taken care of by the Government. Corporates contribute through CSR funds to provide operational expenses. NGOs come on board to provide various skilling courses to the youth. With penetration in more than 400 of the 500 odd slum communities of Pune, the program has now expanded to other cities viz. PCMC, Dombivali, Aurangabad and also States viz. Delhi, Odisha,Hyderabad and upcoming in Ambivli.

About the role:

The CIO will work closely with the Program teams to fully understand the program landscape and implement technology and data solutions.

Your role to supplement the Organisational goals:

Develop a technology and data roadmap in line with the operational strategy and growth plan of the

organisation and in alignment with the Mission Cell, MEL (Monitoring, Evaluation and Learning)

framework and Programme Operations Team. (Timeline: Sep 2023)

Ensure that all key programs can be mapped onto common parameters and measures.

Create an overall technology and data architecture that outlines and connects key technology components.

Identify the processes/systems that need to be digitised/ created for enabling scale,including appropriate solutions.

Develop tools and processes for data collection, analysis and management within LCF

Monitor changes or advancements in technology to discover ways the company can gain competitive advantage (ongoing basis).

ERP System

Maintain and when required, develop, the existing ERP system. (Timeline: ongoing)

Develop and implement the next version of the organization’s ERP system including reports/

dashboards. (Timeline: Sep 2023 for finalization of BRD and initiation of development)

Support with, and track, adoption across the organization

Partnerships

Identify and engage with technology partner(s) to design and implement the solutions for

effective program and data management. (varying timelines as per solution)

Establish partnerships with IT providers

Infrastructure

Oversee the technological infrastructure (networks and computer systems) in the organization

to ensure optimal performance

Establish a process for and approve, purchases of technological equipment and software

Security

Analyze the costs, value and risks of various aspects of IT implementation to advise

management and suggest actions

Data Management and Analytics

Design automated reporting formats for reporting to key stakeholders such as Government,

donors and board of directors.)

Analyse, synthesize, and produce key insights from the data that can inform the approach and

design improvisations in the program

Data and knowledge management

Lead the overall knowledge management system for the organization and enable data to be available on cloud with clear protocol for sharing and storage, such that security and confidentiality are assured.

Finalization of Data Protection and Management Policy, training of relevant team members, implementation and compliance tracking.

Who we are looking for:

● Education : Masters in Information Technology

● Experience: Minimum 15+ years of experience

● IT skills – familiarity with modern databases and IT systems.

● Analytical skills

● Problem-solving skills

● Partnership management

● Communication skills – must have an excellent verbal and written communication skills.

● High social intelligence : able to engage teams, create relationships of trust with stakeholders.

● Able to reflect, empathetic and a good listener.

● Experience in Need Identification, Project Management, Stakeholder Management

● Ability to manage multiple projects and stay on deadline.

● Proficiency in Microsoft Office programs, including Word, Excel and PowerPoint

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

List of responsibilities:

● ServiceNow Development work

● Interaction with customers for project deliverables

● Deadlines should be met

Job requirements:

● The candidate should be L2 and above.

● ServiceNow System Administration and Development Certified is mandatory

● ITSM, Service Portal, Integration 

● ITIL Foundation Certification would be a plus or can do before joining.

● Successfully plan, execute, monitor, control, and close all technical tasks related to configuration and implementation of all

aspects of the ServiceNow platform.

● Provide software coding and customization including, but not limited to: screen tailoring, workflow administration, report

setup, data imports, integration, scripting, third party software integrations, and custom application development

● Update and maintain a comprehensive testing protocol for ServiceNow instance upgrades with the purpose of certifying all

applications for use after the upgrade completes.

● Coordinate and solve complex technical data and transformation issues.

● Obtain and analyze/interpret business requirements to propose sustainable solutions in ServiceNow.

● Answer “how to” technical and application configuration questions.

● Develop, maintain, and execute reports to ensure system operation meets performance targets.

● Create and maintain system design and operations documentation.

● Complete other duties as assigned.

Title: ServiceNow Development / Architect(CSM)

Exp: 3 - 10 years

Location: Any InfoBeans' location - Pune / Indore / Vadodara / Chennai

• System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with the development and implementation of ServiceNow CSM, ITSM modules or other ITSM applications.
• Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the ServiceNow system
• Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
• Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly.
• Custom UI Changes with the usage of Web Technologies such as DOM, and HTML changes.
• Experience with extending the ServiceNow schema to custom applications
• Understands technical and functional design requirements related to ServiceNow.
• Create and manage scripts and workflow.
• Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
• Experience with relational databases (e.g. MySQL, Oracle)

ServiceNow,ITSM + CSM

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

   Skills:
•  Java script

•  Service Portal Enhancements

•   CMDB

•   ITIL framework

•  ServiceNow implementation

•   Integration

•  ITSM

POSITION:ITSM Consultant / ITSM Tech Lead

EXPERIENCE:  5-15YRS

NP :IMMEDIATE/10 DAYS

LOCATION: NOIDA

WORK FROM OFFICE

Demonstrates knowledge and experience in the following areas

• Service Management Office ( SMO) setup and operations

• ITIL / ISO 20000 / IT Operations process definition

• Service Integration and Management ( SIAM)

• Managed services operations – both AMS and IMS

• Incubating new services and solutions related to IT Service Management (ITSM)

Key aspects of this role:

• Maintain, update, and enhance ITSM environment including Incident, Request, Problem, Change and Knowledge Management, Service Catalog, Service Portals, SLAs, Discovery, and Integrations

• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform.

• Responsible for performing daily administration, issue resolution, and troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need:

• Minimum of 2 years of demonstrated experience in ServiceNow development and configuration.

• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.

• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM

• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform interfaces (to other data sources) and the data within tables, import sets and the CMDB.

• Preferably certified in ServiceNow

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.

Desired Profile:

• Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
• Experience with development and implementation of ServiceNow ITSM modules
• System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
• Experience with extending the ServiceNow schema to custom applications
• Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
• Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
• Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Fundamental understanding of ITSM, ITIL or CMDB  
• Experience presenting and conducting demo reviews with client stakeholder
• Experience with ServiceNow's ServiceWatch and/or Discovery tools
• Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
• Advanced experience with ServiceNow implementations
• Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly

• Strong understanding of ServiceNow platform architecture,applications and modules
• Experience with integrations between ServiceNow and other
  tools/systems
• Proficient in all phases of the Application Development
  lifecycle with experience in an agile environment
• Excellent verbal and written communication skills, with
  experience interacting with clients at multiple levels
• ServiceNow certifications are preferred
• Experience with Knowledge Base platforms, ideally
  ServiceNow Knowledge Management application is a plus

Key aspects of this role: 

• Maintain, update, and enhance ITSM environment including Incident, Request,  Problem, Change and Knowledge Management, Service Catalog, Service Portals,  SLAs, Discovery, and Integrations 
• Participate in the implementation and configuration of other ServiceNow products outside of ITSM to increase the adoption of the ServiceNow platform. • Responsible for performing daily administration, issue resolution, and  troubleshooting of the ServiceNow platform. Monitor health, usage, and overall compliance of ServiceNow and its applications.

To be the right fit, you will need: 

• Minimum of 2 years of demonstrated experience in ServiceNow development and  configuration.  
• Proficient in developing, integrating and maintaining applications using ServiceNow Platform technology and tools.
• Understanding of and experience working with IT Service Management processes (Incident, Problem, Change, Release, SLM, Service Catalog), PPM/ITBM• Understanding of IT and business requirements with ability to develop, test, deploy improvements, and update Manage and administer lists, filters, forms, platform  interfaces (to other data sources) and the data within tables, import sets and the  CMDB. 
• Preferably certified in ServiceNow 

• Experience  5 to 8 years.
• Role responsible for implementing and customizing BMC solutions in DSM space Candidates with strong experience in Remedy ITSM implementation (design/ upgrade/ installation/ customization/ integration) CMDB, SRM, MyIT and
• SmartIT Experience on UNIX operating system and ITIL framework. 
• Strong Java skills will be an additional plus Excellent presentation abilities (e.g. product features demonstrations, basic workshops) to customers and ability to lead the project 

Experience & Background

• B-Tech/BCA/MCA
• 0-2 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.
• Exposure on Service Now integration protocols with other application/systems
• Excellent attention to details, ability to multitask, and effective time management skills
• Knowledge of web based development languages; specifically JavaScript, Ajax
• Exposure of ITSM Framework and ITIL
• Good Communication Skills