IT Operations Manager

Job Title: Chief Manager – IT Infrastructure & Security

Location: Gurgaon

Experience: 12+ year in same

Qualification: B.Tech/MCA

Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, CCNP.

Must have exp in Server, network, firewall, edr, virtualization system (vm-ware, dutanix)

Technical Experience Required:

• AWS (Amazon Web Services) and/or Microsoft Azure
• VMware ESX / ESXi
• Windows Server
• Active Directory (AD)
• Kaseya
• DNS & DHCP
• Forcepoint / Websense
• Kaspersky AV
• Cisco networking
• SAN (Storage Area Network)
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Key Deliverables

Infrastructure Architecture & Operations

• Own the scoping, architecture and design of new infrastructure that will support the business.
• Administer HP Infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows and Linux environments.
• Architect, monitor and maintain Active Directory services, File Services, Server Infrastructure and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security and monitoring hardware, software and services, ensuring they are optimised for availability, stability, integrity, performance and scalability.
• Forecast demand for storage, computing and network capacity, and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software — including servers, peripherals, network nodes, terminals and wiring — manage equipment inventory and the hardware life cycle.

Network & End-User Computing

• Manage LAN/WAN, VPN, Cisco routing/switching and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing — laptops, desktops, printers, AV devices, iOS devices/iPad, MDM and endpoint management — and end-user support operations across Head Office, Stores and Warehouse. Security, Identity & Compliance
• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit and compliance requirements are met.

Continuity, Backup & Performance

• Define, implement, test and maintain data back-up and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery and infrastructure modernisation projects.
• Be accountable for measuring and optimising application and infrastructure performance, and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendor & Governance

• Provide support to, manage and train the IT Infrastructure team.
• Manage vendor relationships, budgets, SLAs and team performance.
• Project-plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Additional Technical Competencies

The candidate must have experience in one or more of the following areas:

Network & Infrastructure Engineering

• Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.
• Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...).
• Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows).
• Experience in managing VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in windows environment in domain/Forrest/DNS/DHCP. System Administration & Maintenance
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to Create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups & Data Protection

• Skilled in managing websense/forcepoint DLP/Web security.
• Experience in managing Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing & Troubleshooting

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Daily monitor the Server Event Logs, Firewall and other security equipment logs and also the logs of scheduled archival software.
• Test the operating system software, the networking software and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management & Documentation

• To assist IT Head for technical issues on various projects such as support on testing, rolling out and execution of projects.
• Strong written communication skills including documentation.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

Role: Oracle ERP Support Service Delivery Manager

Location: Marathahalli, Bangalore

Job Description:

Required Skills & Qualifications

Ø Experience: Experience in Oracle ERP Support (Cloud/EBS) and IT Service Delivery Management.

Ø Technical Knowledge: Understanding of Oracle ERP modules (e.g., Financials, HCM, SCM).

Ø Leadership: Small to Medium (15-40) Team management and development skills

Ø Communication: Good client-facing, negotiation, and communication skills.

Key Responsibilities:

Ø Service Delivery Management: Manage end-to-end support operations, ensuring compliance with Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).

Ø Lead incidents, problems, and change management processes, including supporting patches and new releases. Develop service dashboards, monitor performance metrics, and ensure adherence to compliance and risk management.

Ø Identify opportunities for automation and process optimization within ERP operations.

IT Infrastructure Project Manager / Project Coordinator

Location: Bangalore / Hyderabad

Work Mode: Hybrid

Experience: 5+ Years

Job Summary

We are looking for an experienced IT Infrastructure Project Manager / Project Coordinator with strong experience in infrastructure project coordination, Cisco Routing & Switching, ATM site builds and decommissions, ISP vendor coordination, vendor management, and procurement activities.

Roles & Responsibilities

• Coordinate and manage IT infrastructure projects from planning through execution and closure.
• Coordinate Cisco Routing & Switching infrastructure activities and network deployment projects.
• Manage ATM site build, rollout, migration and decommissioning activities.
• Coordinate with ISP vendors for connectivity provisioning, installation, troubleshooting and service-related activities.
• Manage third-party vendors, including scheduling, deliverables, escalations and performance tracking.
• Handle vendor management and procurement activities, including quotations, purchase requests, purchase orders and delivery coordination.
• Track project schedules, milestones, dependencies, risks, issues and action items.
• Coordinate with Network, Infrastructure, Security, Application, Facilities and external vendor teams.
• Conduct project/status meetings and maintain project documentation and progress reports.
• Manage change, incident and escalation activities related to infrastructure projects.
• Ensure project activities are completed within agreed timelines and operational requirements.
• Support site readiness, hardware/network deployment and infrastructure commissioning activities.
• Maintain project trackers, reports and documentation for stakeholder visibility.

Required Skills

• 5+ years of experience in IT Infrastructure Project Management / Project Coordination.
• Strong understanding of IT infrastructure and network projects.
• Hands-on knowledge of Cisco Routing & Switching.
• Experience in ATM site builds and decommissioning.
• Strong experience coordinating with ISP vendors.
• Vendor management and procurement experience.
• Good understanding of project planning, scheduling, tracking and reporting.
• Experience in stakeholder coordination and vendor communication.
• Good knowledge of Incident, Change and Problem Management processes.
• Strong communication, coordination and negotiation skills.
• Ability to manage multiple infrastructure activities/projects simultaneously.

Preferred

• Experience working in banking / financial services or ATM infrastructure projects.
• Knowledge of ITIL processes and infrastructure operations.
• Experience with project management tools such as JIRA, ServiceNow, MS Project or Excel.

Job Summary:

We are looking for an IT Infrastructure Project Manager / Project Coordinator to manage and coordinate infrastructure projects related to ATM site builds and decommissions. The role requires strong project coordination skills along with a good understanding of networking fundamentals.

Key Responsibilities:

• Manage and coordinate IT infrastructure projects from initiation to completion.
• Coordinate ATM site build and decommissioning activities.
• Work closely with internal teams, vendors, network teams and other stakeholders.
• Track project timelines, milestones, dependencies and deliverables.
• Coordinate site readiness, hardware deployment, configuration and decommissioning activities.
• Maintain project trackers, status reports and project documentation.
• Identify project risks, issues and dependencies and coordinate for timely resolution.
• Ensure activities are completed within the planned timelines.
• Provide regular project status updates to stakeholders.
• Coordinate change requests and ensure proper implementation.
• Support infrastructure teams in resolving project-related issues.
• Ensure adherence to project processes and documentation standards.

Mandatory Skills:

• 5+ years of experience in IT Infrastructure Project Management / Project Coordination.
• Experience in infrastructure projects, preferably ATM / banking infrastructure.
• Basic knowledge of Cisco Routing & Switching.
• Strong stakeholder and vendor coordination skills.
• Good knowledge of project tracking, reporting and documentation.
• Good communication and coordination skills.

Preferred Designations to Search:

• IT Infrastructure Project Manager
• Infrastructure Project Manager
• IT Project Manager
• Infrastructure Project Coordinator
• IT Project Coordinator
• Technical Project Manager
• Infrastructure Delivery Manager
• Project Manager – Network/Infrastructure