IT Operations Manager

IT Operations Manager at Intuitor softTech Services Pvt ltd · Bengaluru (Bangalore) · 5 - 10 years · ₹8L - ₹12L / yr · Profitable · Posted 10 Jun 2025

IT Operations Manager

at Intuitor softTech Services Pvt ltd

Posted by Roma S

5 - 10 yrs

₹8L - ₹12L / yr

Bengaluru (Bangalore)

Skills

IT operations

Service delivery management

IT infrastructure

ITIL

ITIL management

Team Management

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.

IT Operations Management:

 Oversee daily IT operations including infrastructure, service desk, data center,

and network management.

 Ensure high availability, performance, and security of all IT services and

platforms.

 Implement and uphold ITIL best practices across incident, change, problem, and

service management.

 Lead and mentor the IT operations team to achieve performance and service

excellence.

 Monitor KPIs and drive continuous improvement in IT service delivery.

Presales Support for Managed Services:

 Collaborate with Sales and Solution Architects to develop tailored Managed

Services offerings for prospective clients.

 Participate in client meetings to present operational capabilities, service

models, and SLAs.

 Contribute to proposals, RFP responses, and technical documentation for

managed services solutions.

 Provide technical insights and feasibility assessments for client requirements.

Customer Infrastructure Transition:

 Lead the transition and onboarding of customer IT environments into our

Managed Services framework.

 Define and execute transition plans including discovery, documentation,

handover, and stabilization.

 Coordinate with internal teams and client stakeholders to ensure smooth

migration of services and minimal disruption.

 Identify risks and mitigation strategies during the transition phase.

Vendor and Compliance Management:

 Manage third-party service providers and ensure SLA compliance.

 Ensure adherence to industry standards, security practices, and regulatory

requirements.

 Participate in IT budgeting, procurement, and capacity planning.

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About Intuitor softTech Services Pvt ltd

Founded :

2010

Type :

Services

Size :

20-100

Stage :

Profitable

About

Intuitor delivers innovative IT Infrastructure Solution and Services which enables clients to succeed in this digital age. It's our goal to provide transformational Next Generation IT Infrastructure Solutions and Managed Infrastructure Solution Services to every client we partner with. We bring a robust range of technologies and services that form an integral part of the client's digital transformation experience. Our domain expertise and the streamlined process makes engaging us fast, easy, and completely stress-free. As a technology integrator and managed service provider, we are on a mission to help our clients achieve the maximum through the adoption of technologies for the best digital infrastructure. We manage and optimize your infrastructure to initiate better business outcomes. We also help businesses obtain the maximum benefit from their already existing IT infrastructure. Our application development services, end-to-end infrastructure management, optimization services, network solutions, and more make us a premium choice in this sector. Visit http://www.intuitorit.com for details. The Intuitor Advantage - Our Team Our exceptionally talented teams are the force behind the Intuitor advantage. With highly qualified professionals on board, we offer unmatched services to firms at a global scale. Our teams are picked from various domains (finance, education, enterprise, SMB, etc.) and this ensures we offer a bouquet of services that are suitable for various industries. We offer a fun working environment that allows growth for innovation, creativity, and knowledge-sharing. We encourage out-of-the-box thinkers to lend more value to our service. Intuitor believes in developing and following a holistic understanding of your business thereby ensuring we offer services that are tailored to suit your needs.

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