IT Operations Manager

Job Title: Chief Manager – IT Infrastructure & Security

Location: Gurgaon

Experience: 12+ year in same

Qualification: B.Tech/MCA

Preferred Certifications: Palo Alto PCCSE, CyberArk, Nutanix NCP, VMware VCP, CCNP.

Must have exp in Server, network, firewall, edr, virtualization system (vm-ware, dutanix)

Technical Experience Required:

• AWS (Amazon Web Services) and/or Microsoft Azure
• VMware ESX / ESXi
• Windows Server
• Active Directory (AD)
• Kaseya
• DNS & DHCP
• Forcepoint / Websense
• Kaspersky AV
• Cisco networking
• SAN (Storage Area Network)
• Core Networking Tech: VoIP (Voice over IP), VPN (Virtual Private Network), TCP/IP, WAN/LAN/WLAN routing, and switching protocols.

Key Deliverables

Infrastructure Architecture & Operations

• Own the scoping, architecture and design of new infrastructure that will support the business.
• Administer HP Infrastructure, Nutanix HCI, Dell VxRail, VMware, Windows and Linux environments.
• Architect, monitor and maintain Active Directory services, File Services, Server Infrastructure and WAN/LAN/WLAN supporting business-critical systems.
• Be responsible for server, storage, network, security and monitoring hardware, software and services, ensuring they are optimised for availability, stability, integrity, performance and scalability.
• Forecast demand for storage, computing and network capacity, and take appropriate action before capacity limits are reached.
• Maintain IT hardware and software — including servers, peripherals, network nodes, terminals and wiring — manage equipment inventory and the hardware life cycle.

Network & End-User Computing

• Manage LAN/WAN, VPN, Cisco routing/switching and Cisco Meraki WiFi environments.
• Troubleshoot and quickly resolve network issues.
• Oversee end-user computing — laptops, desktops, printers, AV devices, iOS devices/iPad, MDM and endpoint management — and end-user support operations across Head Office, Stores and Warehouse. Security, Identity & Compliance
• Manage Palo Alto firewalls, SentinelOne EDR/XDR, CyberArk PAM, GTB DLP and Forcepoint/ForceScout security platforms.
• Perform regular security monitoring to identify any possible intrusions.
• Manage certificate/PKI and domain/DNS services, including issuance, renewal, rotation and revocation.
• Establish and maintain corporate IT infrastructure standards for configuration and security.
• Ensure IT governance, audit and compliance requirements are met.

Continuity, Backup & Performance

• Define, implement, test and maintain data back-up and recovery protocols to ensure availability.
• Drive business continuity, backup, disaster recovery and infrastructure modernisation projects.
• Be accountable for measuring and optimising application and infrastructure performance, and lead recovery actions after system failures.
• Monitor and maintain infrastructure stability against defined KPIs.

Leadership, Vendor & Governance

• Provide support to, manage and train the IT Infrastructure team.
• Manage vendor relationships, budgets, SLAs and team performance.
• Project-plan with clear and concise communication methods.
• Prepare and maintain documentation of the IT infrastructure.

Additional Technical Competencies

The candidate must have experience in one or more of the following areas:

Network & Infrastructure Engineering

• Proficient understanding of IP networking: Cisco, TCP/IP, Window Server, Network Security, Cloud Servers that includes technical and functional understanding of network security, VOIP, WAN, LAN, and internet routing and switching protocols, wireless and VPN capabilities.
• Demonstrated Data Center/Server Room build out experience (Power, Network, Cooling, etc...).
• Expertise in VMware ESX, SAN, Monitoring tools, and Operating Systems (strong understanding of Windows).
• Experience in managing VMware environment.
• Experience in managing cloud-based infrastructure like AWS/Azure.
• Expertise in windows environment in domain/Forrest/DNS/DHCP. System Administration & Maintenance
• Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
• Use of system management tool Kaseya and development of new scripts in this tool for deployment of policies.
• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities. Configure / add new services as necessary.
• Manage processes to Create, change, and delete user accounts per request from HR.
• Repair and recover from hardware or software failures. Coordinate and communicate with impacted constituencies.

Security, Backups & Data Protection

• Skilled in managing websense/forcepoint DLP/Web security.
• Experience in managing Kaspersky antivirus system.
• Perform regular security monitoring to identify any possible intrusions.
• Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary.
• Closely monitoring and developing the procedures for backups of the servers.
• Perform regular file archival and purge as necessary.

Monitoring, Testing & Troubleshooting

• Perform daily system monitoring, verifying the integrity and availability of all hardware, server resources, systems and key processes, reviewing system and application logs, and verifying completion of scheduled jobs such as backups.
• Daily monitor the Server Event Logs, Firewall and other security equipment logs and also the logs of scheduled archival software.
• Test the operating system software, the networking software and also the computer hardware.
• Must possess the initiative to resolve issues before they become critical.

Project Management & Documentation

• To assist IT Head for technical issues on various projects such as support on testing, rolling out and execution of projects.
• Strong written communication skills including documentation.

mail updated resume with salary details-

email: etalenthire[at]gmail[dot]com

satish: 88O 27 49 743

We are looking for a technically strong IT Infrastructure Lead with 5–8 years of experience in 24x7 infrastructure monitoring, NOC operations, and team leadership. The candidate should have hands-on experience with Windows/Linux servers, network devices, cloud infrastructure, and monitoring tools such as PRTG, SolarWinds, LogicMonitor, and Zabbix. The role involves leading L1 operations, ensuring SLA compliance, troubleshooting infrastructure alerts, improving monitoring efficiency, and mentoring team members.

Responsibilities:

• Lead L1 infrastructure monitoring operations, incident follow-ups, SLA tracking, escalations, and reporting.
• Manage and mentor a team monitoring Windows/Linux servers, network devices, and cloud infrastructure.
• Monitor CPU, memory, disk utilization, service availability, latency, packet loss, and device reachability.
• Perform initial troubleshooting and coordinate with L2/L3 teams for incident resolution.
• Administer monitoring tools, including PRTG, SolarWinds, LogicMonitor, and Zabbix.
• Handle device onboarding, threshold validation, dashboard monitoring, alert configuration, and monitoring gap resolution.
• Ensure timely ticket updates, incident escalation, and closure in accordance with SLA and ITIL processes.
• Support planned maintenance, alert suppression, post-change validation, and monitoring restoration.
• Prepare daily, weekly, and monthly infrastructure health and SLA reports.
• Maintain SOPs, runbooks, escalation matrices, and troubleshooting documentation.
• Identify recurring alerts and false positives to improve monitoring efficiency.
• Guide L1 engineers through technical knowledge sharing, troubleshooting, and incident management.

Required Skills:

• 5–8 years of experience in IT infrastructure monitoring, NOC, or infrastructure operations.
• Strong hands-on experience with PRTG, SolarWinds, LogicMonitor, and/or Zabbix.
• Basic troubleshooting knowledge of Windows/Linux servers, networking, and cloud infrastructure.
• Understanding of SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Knowledge of incident management, SLA compliance, escalation management, and ITIL processes.
• Experience in team coordination, workload management, and mentoring L1 engineers.
• Basic AWS or Azure monitoring knowledge.
• Familiarity with PowerShell or Linux commands for troubleshooting.
• Good communication, reporting, documentation, and stakeholder management skills.

Job Description

Role: Lead Infrastructure Engineer

Job Summary –

We are looking for a self-driven and technically strong IT Infrastructure Lead with 5+ years of experience in 24x7 infrastructure monitoring or NOC operations. Should be capable of managing infrastructure operations teams across servers, cloud environments, network devices, and enterprise monitoring platforms. The candidate should be experienced in leading teams responsible for Windows and Linux servers, cloud-based infrastructure, network device monitoring, SLA-driven incident operations, troubleshooting, reporting, device onboarding, and operational governance. The role requires strong hands-on experience on monitoring tools including PRTG, SolarWinds, Logic Monitor and Zabbix. The candidate should be skilled in onboarding devices, configuring s, validating thresholds, resolving monitoring gaps, creating dashboards, preparing reports, and ensuring infrastructure availability. The ideal candidate should have a leadership mindset focused on grooming the team technically, sharing relevant knowledge, building troubleshooting confidence, and helping engineers grow to the next technical level.

Years of experience needed is 5 to 8 years

Technical Skills:

• Lead L1 infrastructure operations for daily monitoring, incident follow-up, SLA tracking, escalation support, and operational reporting.
• Manage and guide a team handling Windows/Linux servers, network devices, cloud resources, and monitoring tools.
• Monitor infrastructure s related to CPU, memory, disk, service availability, ping loss, latency, interface errors, and device reachability.
• Perform first-level troubleshooting for server, network, cloud, and monitoring-related incidents before escalating to L2/L3 teams.
• Administer monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix for device onboarding, validation, dashboard checks, and basic threshold review.
• Ensure s and incidents are handled within SLA with proper ticket updates, escalation notes, troubleshooting details, and closure comments.
• Coordinate with L2/L3 teams, vendors, application teams, network teams, and cloud teams for faster incident resolution.
• Prepare daily, weekly, and monthly reports covering infrastructure health, trends, SLA status, major incidents, and recurring issues.
• Support planned maintenance activities by managing suppression, maintenance mode, post-change checks, and monitoring restoration.
• Identify repeated s, false positives, and monitoring gaps, and work with technical teams to reduce noise.
• Maintain SOPs, escalation matrices, troubleshooting guides, and monitoring process documentation.
• Mentor and groom L1 engineers on monitoring tools, incident handling, basic troubleshooting, ticket hygiene, and escalation process.

Management Skills:

• Experience in IT infrastructure monitoring or L1/NOC operations.
• Basic troubleshooting knowledge of Windows servers, Linux servers, network devices, and cloud infrastructure.
• Working knowledge of monitoring tools such as PRTG, SolarWinds, Logic Monitor, and Zabbix.
• Understanding SNMP, WMI, ICMP, agent-based monitoring, service checks, and polling failures.
• Good knowledge of incident management, SLA compliance, escalation handling, and reporting.
• Ability to manage team workload, guide engineers, and support critical incidents.
• ITIL process knowledge.
• Basic Azure or AWS monitoring knowledge.
• Experience in creating SOPs, runbooks, and operational dashboards.
• Basic PowerShell or Linux command knowledge for troubleshooting.

Certifications Needed:

• Microsoft Certified: Azure Administrator Associate, AZ-104
• AWS Certified SysOps Administrator, Associate
• ITIL Foundation Certification
• Cisco Certified Network Associate, CCNA
• Red Hat Certified System Administrator, RHCSA8.

IT Infrastructure Project Manager / Project Coordinator

Location: Bangalore / Hyderabad

Work Mode: Hybrid

Experience: 5+ Years

Job Summary

We are looking for an experienced IT Infrastructure Project Manager / Project Coordinator with strong experience in infrastructure project coordination, Cisco Routing & Switching, ATM site builds and decommissions, ISP vendor coordination, vendor management, and procurement activities.

Roles & Responsibilities

• Coordinate and manage IT infrastructure projects from planning through execution and closure.
• Coordinate Cisco Routing & Switching infrastructure activities and network deployment projects.
• Manage ATM site build, rollout, migration and decommissioning activities.
• Coordinate with ISP vendors for connectivity provisioning, installation, troubleshooting and service-related activities.
• Manage third-party vendors, including scheduling, deliverables, escalations and performance tracking.
• Handle vendor management and procurement activities, including quotations, purchase requests, purchase orders and delivery coordination.
• Track project schedules, milestones, dependencies, risks, issues and action items.
• Coordinate with Network, Infrastructure, Security, Application, Facilities and external vendor teams.
• Conduct project/status meetings and maintain project documentation and progress reports.
• Manage change, incident and escalation activities related to infrastructure projects.
• Ensure project activities are completed within agreed timelines and operational requirements.
• Support site readiness, hardware/network deployment and infrastructure commissioning activities.
• Maintain project trackers, reports and documentation for stakeholder visibility.

Required Skills

• 5+ years of experience in IT Infrastructure Project Management / Project Coordination.
• Strong understanding of IT infrastructure and network projects.
• Hands-on knowledge of Cisco Routing & Switching.
• Experience in ATM site builds and decommissioning.
• Strong experience coordinating with ISP vendors.
• Vendor management and procurement experience.
• Good understanding of project planning, scheduling, tracking and reporting.
• Experience in stakeholder coordination and vendor communication.
• Good knowledge of Incident, Change and Problem Management processes.
• Strong communication, coordination and negotiation skills.
• Ability to manage multiple infrastructure activities/projects simultaneously.

Preferred

• Experience working in banking / financial services or ATM infrastructure projects.
• Knowledge of ITIL processes and infrastructure operations.
• Experience with project management tools such as JIRA, ServiceNow, MS Project or Excel.

Job Summary:

We are looking for an IT Infrastructure Project Manager / Project Coordinator to manage and coordinate infrastructure projects related to ATM site builds and decommissions. The role requires strong project coordination skills along with a good understanding of networking fundamentals.

Key Responsibilities:

• Manage and coordinate IT infrastructure projects from initiation to completion.
• Coordinate ATM site build and decommissioning activities.
• Work closely with internal teams, vendors, network teams and other stakeholders.
• Track project timelines, milestones, dependencies and deliverables.
• Coordinate site readiness, hardware deployment, configuration and decommissioning activities.
• Maintain project trackers, status reports and project documentation.
• Identify project risks, issues and dependencies and coordinate for timely resolution.
• Ensure activities are completed within the planned timelines.
• Provide regular project status updates to stakeholders.
• Coordinate change requests and ensure proper implementation.
• Support infrastructure teams in resolving project-related issues.
• Ensure adherence to project processes and documentation standards.

Mandatory Skills:

• 5+ years of experience in IT Infrastructure Project Management / Project Coordination.
• Experience in infrastructure projects, preferably ATM / banking infrastructure.
• Basic knowledge of Cisco Routing & Switching.
• Strong stakeholder and vendor coordination skills.
• Good knowledge of project tracking, reporting and documentation.
• Good communication and coordination skills.

Preferred Designations to Search:

• IT Infrastructure Project Manager
• Infrastructure Project Manager
• IT Project Manager
• Infrastructure Project Coordinator
• IT Project Coordinator
• Technical Project Manager
• Infrastructure Delivery Manager
• Project Manager – Network/Infrastructure