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ITIL Jobs in Hyderabad

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Wallero technologies

at Wallero technologies

5 recruiters
Joy Samuel
Posted by Joy Samuel
Hyderabad
5 - 10 yrs
₹1L - ₹15L / yr
Production support
MS SQLServer
SLA
ITIL

I hope you doing great!

 

I came across your profile and am impressed with your background. I wanted to reach out regarding service operations. Based on your profile, I think you would be a great fit! If you are interested in hearing more, I would love to connect and give you more information.

 

Position: Service Operations

Location: Hyderabad, Telangana, India

Job Type: Permanent (full-time)

 

Company Overview:

 

About Wallero:

We are a Seattle-based company specializing in product engineering, software development, and technology services. With offices in the U.S., Canada, Bulgaria, and India (specifically, Manjeera Trinity Corporate, JNTU-Hitech City Road, adjacent to LULU Mall in Hyderabad), we provide comprehensive solutions to our global clientele.

As a Microsoft Gold partner company, Wallero is committed to delivering exceptional services and innovative solutions in the technology space. For a detailed overview of our company, please visit: https://wallero.com/aboutus/


Wallero Culture:

At Wallero, we foster a vibrant and inclusive culture that values collaboration, innovation, and professional growth. We believe in creating an environment where every team member can thrive and contribute meaningfully to our projects and initiatives. Explore more about our culture and career opportunities at: https://wallero.com/careers/


Job Description:

 

  • Should have excellent understanding of MS SQL Server and L2 and L3 Support.
  • Willingness to work in Weekend night shifts.
  • Production Support of Applications in SQL Queries (Good of SQL programming)
  • Analyzes the query/alert failures for cause and recommends technical resolution (Proactive monitoring )
  • Provide work-around solutions where possible to restore the service.
  • Recommend solutions to application teams if code change is required.
  • Ability to demonstrate strong analytical skills.
  • Knowledge of ticketing tools such as ServiceNow.
  • Manage and work on incidents and resolutions.
  • On-call support for production critical applications where stringent SLA compliance is essential.
  • Liaise with customers and manage customers’ expectations on incidents.
  • Define, document, and implement processes and procedures for supporting the production environment.
  • Work with developers to implement the change & document it.
  • Must be able to communicate effectively and work well within a team environment.
  • Follow proper escalation procedures.
  • Good understanding of ITIL concepts.
  • Excellent communication, interpersonal and analytical skills.
  • Excellent listening skills, being a self-starter, assertive, thorough, following established procedures and having the ability to meet deadlines.


Nice to have –


  • Understanding on CI/CD Pipelines
  • Understanding the version control strategy
  • Manage Build Infrastructure
  • Understanding on Azure DevOps


If you believe you have the skills and experience necessary for this role and are excited about contributing to our team, we would love to hear from you.

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Revenue cycle management solution for healthcare

Revenue cycle management solution for healthcare

Agency job
via Rexon Proserv by geetha sankar
Hyderabad
3 - 4 yrs
₹2L - ₹3L / yr
Customer Support
Healthcare
ITIL

 

1. Act as a first line support for IT department
2. Answer internal and external customer calls and emails
3,create service desk tickets, assign technician and follow up closure
4.Monitirng service desk dashoard and sending alert for SLA violations
5. end to end front line coordination 
Skills - experience in interacting with US clients 
basic understandign of IT set up and computing issues
ITIl V3 certification would be an added advantage 
Please note that the shift timings will be 6pm to 3am and 8:30pm to 5:30am.
Home drop available
JOINING BONUS FOR EARLY JOINERS .

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UnitedHealth Group Inc. iS 5th largest company in the world , in the Fortune lis

UnitedHealth Group Inc. iS 5th largest company in the world , in the Fortune lis

Agency job
via Next Step Services by shakun shahi
Hyderabad
5 - 13 yrs
₹15L - ₹26L / yr
skill iconJava
Agile/Scrum
ITIL
DevOps
Big Data
+2 more
Full Stack Developer belongs to Self-Organizing and Cross Functional development team and is able to convert sprint backlog items to shippable product. He collectively owns end to end development responsibility for a given Agile Team / POD. He will design, code and test the user stories committed for a sprint. Works independently under limited supervision. Possess skills to effectively deal with issues,challenges within field of specialization to develop application solutions. Primary Responsibilities:  Lead an agile team within a Release Team/Value Stream or IT Support Team.  Accountable for team delivery.  Develop and automate business solutions by creating new and modifying existing software applications.  Develop innovation, strategies, processes, and best practices  Technically hands on and excellent in Design, Coding and Testing.  Collectively responsible for end to end product quality.  Creation of high/low level application design.  Participates and contributes in Sprint Ceremonies.  Promote and develop the culture of collaboration, accountability & quality.  Provides technical support to team. Helps team in resolving technical issues .  Closely working Business Teams, Onshore partners, deployment and infrastructure teams.  <Others – If any> Required Qualifications:  8 - 13 Years of experience - working on multiple layer of technology  Excellent verbal, written and interpersonal communication skills  Demonstrate capability to create high/low level designs.  Engineering Practices o Agile:  Working experience of 2+ year in “Agile team”.  Understanding of various agile methodologies such as Scrum, Kanban  Working experience of Test Driven Development. o ITIL/ITSM: Good understanding of IT Support / Production Support o Data / Information Security – Working knowledge on the below –  Common security vulnerabilities, their causes and implementations to fix the same.  Security scanning methodologies and tools (e.g. HP Fortify, Whitehat, Webinspect) o Good in Data Structure, Algorithms and Design Patterns. o Demonstrates excellent problem solving skills. o Good in design thinking and approach to solve business problem by applying suitable technologies (cost efficient, high performance, resilient and scalable).  Common Technical Skills o Database: 2+ year working experience of database (SQL or PL/SQL), Good knowledge of. Exposure to Big Data, NoSQL/Flat Database. o API /Web Services: 1+ year working experience in Web Services / API, REST Architecture etc. o DevOps:  Working experience in set up or maintenance of CI/CD pipeline (test, build , deployment and monitoring automation)  2+ years working experience of software configuration management and packaging.  Experience in using automated deployment and release management tools such as XL Deploy, XL Release, Jenkins.  2+ years working knowledge of build tools such as Maven/Gradle o Cloud: Working experience or good knowledge of cloud platforms (e.g OpenShift, Azure, AWS). Capable of demonstrating how to develop a sample cloud based application / micro- services architecture. o Open Source:  Demonstrate hands on knowledge of OpenSource adoption and use cases.  Real implementation experience of one or more open source technology (MySQL, JBoss Platform, Apache Camel)  Good to have - Contributing to one or more technical forums related to an open source technology.  Product / Project / Program Related Tech Stack : o Front End – <Desired Technologies and Tools> o Back End – <Desired Technologies and Tools> o Middleware – <Desired Technologies and Tools> o Testing - <Desired Technologies and Tools> o DevOps - <Desired Tools> o Others – <Desired Technologies and Tools> o Certifications - <Desired Certifications> o Development Methodology / Engineering Practices – Agile (SCRUM / KANBAN / SAFe) Preferred Qualifications:  Excellent verbal, written and interpersonal communication skills  Ability to work collaboratively in a global team with a positive team spirit  Knowledge of US Healthcare domain  Knowledge or certification – SAFe  Knowledge of certification – ITIL  Work experience in product engineering
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