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Job Title: CRM/ERP Developer

Job Summary:

We are looking for a talented CRM/ERP Developer to join our team and help us build and customize CRM (Customer Relationship Management) and ERP (Enterprise Resource Planning) solutions. The ideal candidate will have a strong background in software development and experience working with CRM and ERP systems. You will be responsible for designing, developing, testing, and deploying custom modules, integrations, and enhancements to meet the specific needs of our organization and clients. If you are passionate about leveraging technology to optimize business processes and improve customer experiences, we want to hear from you.

Responsibilities:

1. Collaborate with stakeholders to understand business requirements and translate them into technical solutions within CRM and ERP systems.
2. Design, develop, test, and deploy customizations, extensions, and integrations for CRM and ERP platforms.
3. Customize and configure CRM and ERP systems to meet specific business needs, including workflows, user interfaces, reports, and dashboards.
4. Develop and maintain documentation for customizations, configurations, and integrations.
5. Troubleshoot and resolve issues related to CRM and ERP systems, including data quality, performance, and integration issues.
6. Stay up-to-date with the latest trends and best practices in CRM and ERP development and integration.
7. Collaborate with cross-functional teams, including business analysts, system administrators, and end-users, to ensure successful project delivery.
8. Provide technical support and assistance to internal teams and clients as needed.

Requirements:

1. Bachelor's degree in Computer Science, Information Systems, or a related field.
2. Proven experience as a Software Developer or Software Engineer, with specific experience in CRM and/or ERP development.
3. Proficiency in programming languages commonly used in CRM and ERP development, such as JavaScript (for CRM customization), C#, Java, or Python.
4. Experience with CRM platforms such as Salesforce, Microsoft Dynamics CRM, or Zoho CRM.
5. Experience with ERP systems such as SAP, Oracle E-Business Suite, Microsoft Dynamics 365, or NetSuite.
6. Strong understanding of CRM and ERP concepts, including data models, business processes, and integration mechanisms.
7. Experience with web services and APIs for integrating CRM and ERP systems with other applications and data sources.
8. Excellent problem-solving skills and attention to detail.
9. Strong communication and collaboration skills.
10. Ability to work independently and as part of a team.
11. Certification in relevant CRM and ERP platforms is a plus.

Benefits:

• Competitive salary
• Opportunities for professional development and career growth
• Dynamic and collaborative work environment
• Flexible work arrangements

If you are passionate about CRM and ERP development and want to contribute to the success of our organization and clients, apply now with your resume and cover letter.

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analyzing customer interactions at scale. We assist across multiple voices and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

The problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to a high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers.

To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by

providing 24x7 real-time responses to customer inquiries with minimal human interaction.

Roles and Responsibilities:-

• To Maintain the required uptime for Azure Cloud and IT Infrastructure.
• To provide the earliest resolution of the reported issues, which may include but are not limited to cloud & end-user related issues.
• Configuring and managing the alerts through Nagios, which may include but is not limited to scripting knowledge.
• Linux and Windows Server administration.
• Managing Firewalls and Domain Controllers.

Requirements

• Having relevant experience of 3+ yrs.
• Sound knowledge of Linux & Windows System administration
• Good Hands-on experience on Azure/AWS ( Willing to work on Azure only)
• Must be an expert in at least one of OpenStack, Cloudify, SaltStack, Rundeck, Ansible
• Good knowledge of networking, firewall & domain controller
• Basic knowledge of DevOps/Scripting
• Should be willing to work in rotational day shifts and WFO
• Flexibility to be able to work in a 24/7/7 environment

Life at Rezo.AI

• We take transparency very seriously. Along with a full view of team goals, get a top-level
• View across the board with our regular town hall meetings.
• A highly inclusive work culture that promotes a relaxed, creative, and productive
• environment.
• Practice autonomy, open communication, and growth opportunities, while maintaining a
• perfect work-life balance.
• Go on company-sponsored offsites, and blow off steam with your work buddies.

Perks & Benefits

Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship

Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)

Why Us?

We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer service problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.

Explore more here

http://www.rezo.ai/" target="_blank">www.rezo.ai

• Developing the procurement strategy and policy for domestic purchases
• Developing and implementing procurement strategy for imports
• Implementing and monitoring the KPIs to ensure function is operating in line with the objectives of business to add value and deliver cost savings
• Setting department objectives and monitoring ongoing progress and performance
• Developing and maintaining strategic supplier relationships and managing the development of contracts, contractual relationships and contract management to deliver continuous improvement in delivery of goods and services by the supply base
• Initiating and developing creative and innovative procurement processes
• Negotiating contract terms with key suppliers to ensure value for money, quality standards and delivery terms
• Working closely with Research and Development to source new and alternative raw materials
• Discussing defective or unacceptable new goods or services with users, vendors and others to determine cause of problem and take corrective and preventative action
• Assisting in managing shipment and custom activities for import/ export services
• Handling cost reduction/ rationalization, material flow improvement and business development
• Identifying and working on areas for cost rationalization/ reduction in inward logistics
• Creating and maintaining detailed financial reporting on all import/ export activities including order management, logistics and shipping

Desired Candidate Profile

• 8 years of relevant experience
• Excellent communication skills
• Good knowledge of MS office suite

• Working on scalable code, developing back- end components to improve responsiveness and overall performance
• Integrating user-facing elements into applications
• Testing and debugging programs for better user experience
• Front-end development using HTML, CS and JS for existing website
• Third party integrations like mailchimp, CRM, Ezee, typeform etc
• Weekly maintenance and updates in coordination with the design and marketing team

What you need to have:

• BSc in Computer Science, Engineering or relevant field
• Work experience as a Python Developer
• Expertise in python framework django
• Knowledge of object relational mapping (ORM)
• Familiarity with frontend technologies (like JavaScript and HTML5)
• Knowledge of hospitality services and CRM like Zoho
• Team spirit, good problem-solving skills     

Role Description of Senior Software Engineer (.Net) – Full Stack

Your role would primarily be to strengthen our product by building and adding new product and improving the existing product features on the platform to improve existing offerings like

1. AI enabled remote proctoring and video-based Virtual Examination Solutions
2. Coding Skills Evaluation Solution for 15+ programming languages
3. Interview Product Like AonLive for corporates to virtually interview candidates.
4. CoCubes Assessment to assess candidates and apply for Jobs

The position will be based out of Gurgaon.

Primary Responsibilities

• .Net programming to build a world class product which is scalable and secure (model to be used by millions of users)
• Responsible for designing and appropriately structuring of code, developing modules, testing and productionalizing the modules with minimal handholding.
• Own the delivery of modules with minimal supervision and ensure delivery as per release plan
• Deliver product releases in rapid iterations; manage risks, dependencies, quality issues, delivery and integration timelines
• Contribute individually as well as manage a small team of junior resources
• Ensure compliance with guidelines, framework and best practices of the organization
• Work with global team and global products

Experience

• 3-6 years of strong experience in C#, Asp.Net/MVC/Razor Pages, SQL, Java Script, Jquery/Angular JS and HTML
  • Strong programming and web development expertise in ASP.Net
  • Experienced in handling end to end modules / client delivery independently
  • Should have managed junior team members

Desired Qualifications / Traits

• Good business acumen and analytical / problem solving abilities (including eye for detail)
  • Self driven, persistent, action oriented and goal driven
  • Integrity and professionalism in work

We Strongly Believe in

• Work Life Balance – Maintain a healthy balance between your work and personal life.
• Open Culture– We encourage open communication and feedback. Every one is easily approachable. No closed work cubicle in the office.
• Empowerment–Employees are given certain degree of autonomy and responsibility for decision making.
• Fun at Work – We believe fun and work go hand in hand. Parties and celebrating various occasions are integral part of the culture.
• Learning & Development–Through periodic AON training programs, focus is to keep improving employee’s technical and business skill.

Compensation
Compensation is best in the industry depending on experience and skills.