Twitter Jobs in Mumbai
Role: Customer Success & Ad Ops
Location: Bangalore & Mumbai, India
About the company:
Founded by entrepreneur Rajiv Dingra, RD&X Network is a technology company offering transformational martech, adtech, and deep tech products and solutions to drive creative, media, data, and business transformation, helping global businesses become real-time, disruptive, and thereby achieve exponential growth. We are a geography agnostic, hybrid work culture, and agile company which is focused on a forward-looking work culture. We have some of the best industry talents on board and we identify ourselves as Transformists. We believe that transformation is not just for business, but for our people too. To know more, visit www.rdandx.com
To know about the products that we are building, you can take a quick glance at our website: www.rebid.co
Our Team:
We are a small, focused, and collaborative team
New members quickly take on responsibility of larger parts of the application
While your focus may be on one part of our technology stack, we know that engineers love to learn, and we encourage you to continue to learn all of our tools
We are gunning for a hybrid work culture as we truly believe that everyone can perform in any environment with a deep sense of belonging and a community to deliver results that we can be proud of.
Come aboard, because we are building a flying jet 🚀 while in a take-off mode. And the jet is a supersonic one! 😊
Customer Success & Ad Ops Executive:
Fueled by our customer and business growth, we’re looking for Customer Success Executive to run and grow relationships with our customers, ensuring they are successfully adopting the product.
The goal of our Customer Success Executive at ReBid is, simply, to help our customers achieve marketing and advertising growth using our platform. They do so by partnering with the ReBid Customer Success Team and other cross-functional partners to onboard, train, and provide day-today support for our customers. Since we partner with clients to help them automate their marketing and advertising, our Customer Success Executive need to be skilled at understanding the customer’s business priorities and able to map the product capabilities of ReBid and the Various integrations we have with walled gardens and programmatic DSPs
Responsibilities:
- Understand customer needs, to then plan, organize and manage all phases of a joint success plan, then focus on how we use our product to help customers meet those needs
- Be an expert on the ReBid platform and act as a vital resource for helping with training, questions, and troubleshooting customer issues
- Managing client’s advertising budget and driving success
- Be a subject matter expertise in digital advertising for our customers, guiding them on how to drive growth for our customers
- Perform deep data analysis to answer the client’s strategic questions, and drive action
- Move the needle with respect to the client’s KPIs and continuously showcase the value of ReBid platform throughout the engagement period
- Collaborate with our internal teams to shape new features
- Take ownership of customer service requests through coordinating with the technical support and engineer teams to ensure requests are addressed quickly and with a high level of satisfaction
- Advise our Sales team on upselling & cross-selling opportunities that will help our customers succeed
Skills and Experience:
- Bachelor's degree, preferably in Business, Marketing, Communication, Economics or related field
- 1-4 years of professional work experience prefered
- experience in running media and advertising engagement with customers, in a consulting/agency role prefered
- Well versed in Bid and Budget management, content optimization, and promotion planning
- An analytical approach to problem-solving with advanced Excel skills
- Project management experience and ability to anticipate and mitigate risks
- Excellent presentation and communication skills including both oral and written
- Google Ads/Facebook Ads/Linkedin Ads Certification prefered
- Track record of retaining and renewing Enterprise customers in the SaaS space.
- Build and maintain an engaged community of founders/retention marketers for mutual learning/playbooks / advise on different stages of evolution
- Host online / offline knowledge-sharing events/mixers with community members
- Periodically bring in external experts to share insights with the members
- Engage with Customers to invite them as participants in case studies, testimonials, PR efforts, as speakers in online/offline events
- Engage with customers to gather back-channel insights about our own product, usage, expectations, and action in the competitive ecosystem
- Play matchmaker in setting up intros with agency partners and helping customers solve issues better.
- Active Networker with an active LinkedIn/Twitter community
- Strong Verbal and Written Communication
- Fast Learner to understand what we're offering as a solution
- High Energy levels
- Business Education preferred
- Storytelling Skills get a bonus.
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our monthly & quarterly town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative and productive environment.
- Practice autonomy, open communication, growth opportunities,while maintaining a perfect work-life balance
- Go on company-sponsored offsites, once a year and blow off steam with your work buddies! (Post Pandemic)
- Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentorship (Macbook for Engagers & reimbursement for your WFH setup!)
- Get the best in class medical insurance (with Covid Care facilities), programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
