11+ Facilitation Jobs in Kolkata | Facilitation Job openings in Kolkata
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We are looking for Process Improvement\Delivery Excellence for one of our premium client
- Facilitating the overall delivery governance and performance reporting across services for applicable projects,programs and portfolios
- Engaging across DEx, and with delivery stakeholders, to improve deliver performance through the effective adoption of DEx levers and parameters
- Conduction Root Cause Analysis (RCA) along with Corrective and Preventive Actions (CAPA) Failure Modes and Effects Analysis (FMEA
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Quality management focus with exposure to CMMI / LEAN / Six Sigma / ITIL / KANBAN / SCRUM / ISO/PMP / Prince2
Greetings!
Hiring for a leading Sweden based MNC for the below position
Role: CRM Developer - MS Dynamics
Experience: 4-10 years
Location: Chennai, Thane, Noida, Kolkata
Job Description:
As a senior developer you are taking the lead on all development with our D365 platform and are supporting and advising on all development tasks. You take a keen interest in all platform updates. You are challenged by cross-functional work and understand the Microsoft ecosystem known as Dynamics 365 (including the power platform)
· Familiar with Dynamics 365 F&O data model
· Exceptional skills in java script or C# programming
· Deep knowledge of configuration and development in Dataverse platform
· Strong understanding of low code-no code concepts inside the power platform
· Hands on experience from SQL server
· Good understanding of relational data models
· Familiar with integration patterns and modern integration technology
Interested candidates kindly apply!
Regards
Aishwarya
Oracle Cloud HCM Technical
Experience- 6 – 12 years
Location- Hyderabad, Chennai, Bangalore, Pune, Kolkata, Noida, Gurgaon, Mumbai
1.Practitioner/expert level knowledge in at least 2 of the following tools: HDL, HCM Extracts,
BIP Reports, OTBI Reports, REST Web services, Fast Formula
2.In depth knowledge in at least two of HCM Cloud Modules:
∙Core HR
∙Absences
∙Benefits
∙Payroll
∙Workforce Compensation
∙OTL
∙Taleo
∙OLC
∙Oracle recruit.
1.Cloud -certification will be an advantage
2.Very good communication skills and excellent problem-solving skills.
3.Direct client interaction experience will be an advantage
Mandatory skills: Lightning AURA, Lightning Web component (LWC), Apex, trigger Rest API/Soap API (integration).
Must-Haves :
Minimum of 5+ year hands on experience in Salesforce Application Development (Overall 6+ IT experience)
- Lightning (AURA/LWC min 3+ years of Project experience)
- Integration (at least in REST API) experience in Projects, experience in developing custom Apex Classes and Apex Triggers
- Sales Cloud/ Service Cloud / Experience cloud - Minimum 3 years experience
- Lead experience of minimum 1 year is mandatory
- Salesforce Governor limits, limit monitoring, best-practices for limit-informed development and security best practices
- Experience on deployment through changesets , Metadata, ANT based tools , experience in using git or similar tools for code management
Strictly no candidates from Hyderabad who are under 3rd party payroll.
Nice to Haves :
SF Certification PD1/PD2, JavaScript Developer 1
- Experience in Development/deployment using SFDx
- Experience in CI/CD
- Working experience in Data migration
Good communication skills (esp Verbal)
- Self-motivated and creative, ability to mentor and coach & lead small technical team with proper guidance.
- Good attitude towards upskilling in new areas of SF platform
- Ability to understand business requirements, design and develop solutions within agreed timeline
- Hands-on development
Additional Guidelines
Process: 2 Rounds of Technical interview + 1 Managerial Interview
Can source Pan India
Salaries that can be offered is (Years of experience * 3.5)
Salary Breakup: (Years of experience*3.5) fixed salary + 10% variables + Retirals + Joining Bonus (for 0-15 days joiners)
Job Responsibilities:
Develop customized solutions within the Salesforce platform to support critical business functions and meet project objectives, client requirements, and company goals
· Perform unit testing for the module assigned and take ownership of delivering the module with minimal functional and technical errors.
· Should be flexible to extend working hours in some critical project phases
· Manage daily support and maintenance of internal Salesforce instance.
· Manage the coding best practices for Salesforce
· Maintain a flexible and proactive work environment to facilitate a quick response to changing project requirements and customer objectives, and innovate ways to meet mission goals successfully
· Provide system administration support of internal and customer-facing Salesforce environment, especially related to customized applications, user permissions, security settings, custom objects and workflow
Job Skills & Qualifications
Required:
· Salesforce Lightning. Extensive experience developing Lightning Components - both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework
Salesforce Developer Certification – Platform developer 1
· Experience with declarative development in Salesforce.
· Customizing Standard Objects and creating Custom Objects.
· Customizing object page layouts and profile-based layout assignment.
· Creating Work and Approval Flow
· Extensive experience developing custom Apex Classes and Apex Triggers.
· Fluent in Salesforce Query and Search Language (SoQL and SoSL). Must be able to speak to limitations of languages and differences between SoQL and SQL.
· Firm understanding of Salesforce Governor limits, limit monitoring, and best-practices for limit-informed development.
· Experience developing Visualforce pages, Visualforce components and Customer Controllers.
· Bachelor’s degree in computer science or equivalent
· Minimum work experience:
· 5- 8 years of software development and 4 /5 year of Salesforce application development
· Self-motivated and creative
Preferred:
· Salesforce Developer Certification – Platform developer 2
· Experience developing customer-facing applications
· Experience in Salesforce community development
· Experience in Agile methodology
Pega Developer:
Total Yrs of Experience: 6 to 7
PEGA Experience: 6 years
Certification:
Must – CSSA or valid CLSA – part 1
Nice to have - CLSA
Job description:
Must
• At least 6+ yrs experience in PEGA implementation
• Hands on experience in OOAD, technical architecture definition
• Working experience on database SQL programming , J2EE
• Experience with BPM implementation methodology like SmartBPM, Scrum and onshore-offshore mode.
• Experience with client facing management role at onsite/offshore
• Experience with estimation
• Experience with project planning, scheduling, risks/issues identification,
• Experience in business development activities like proposal response, solution building, client presentation
• Strong leadership and people management skill
Nice to Have
• Knowledge on DSM, mobile Framework
• Experience with App-server configurations, deployment in complex technical environment
• PMP/Prince II certification
Informatica PowerCenter, Informatica Change Data Capture, Azure SQL, Azure Data Lake
Job Description
Minimum of 15 years of Experience with Informatica ETL, Database technologies Experience with Azure database technologies including Azure SQL Server, Azure Data Lake Exposure to Change data capture technology Lead and guide development of an Informatica based ETL architecture. Develop solution in highly demanding environment and provide hands on guidance to other team members. Head complex ETL requirements and design. Implement an Informatica based ETL solution fulfilling stringent performance requirements. Collaborate with product development teams and senior designers to develop architectural requirements for the requirements. Assess requirements for completeness and accuracy. Determine if requirements are actionable for ETL team. Conduct impact assessment and determine size of effort based on requirements. Develop full SDLC project plans to implement ETL solution and identify resource requirements. Perform as active, leading role in shaping and enhancing overall ETL Informatica architecture and Identify, recommend and implement ETL process and architecture improvements. Assist and verify design of solution and production of all design phase deliverables. Manage build phase and quality assure code to ensure fulfilling requirements and adhering to ETL architecture.
Tech Mahindra Conducting Walk in Interview For Following:
Role: Customer Support Associate (CSA)
Job Location: Kolkata
Tech Mahindra is Hiring for immediate joiners
🎯 Mode of Work: *Work from Office* - Training and Job both.
Process- *Flipkart voice process*
❗️ Job Description:
- Educational Qualification: HS/Graduate from any stream
- Work Experience: Fresher/ Minimum 1 year of work experience with proper certificate
- Communication skills: Candidates Must be fluent in English and Hindi, Should have excellent Oral and Written communication skills In English
⏰ Work Timing: Rotational (9 Hrs of Work)
🎁 Salary:
• 174477/- CTC (Annual) for *Freshers* [12700/- inhand per month]
• 209447/- CTC (Annual) for *Experience* [15400/- inhand per month]
✅ Week off- Any 1-day week off (Rotational)
- Documents: CV, Aadhaar Card (Complete D.O.B. is mandatory
Location details for Walk In interview: Tech Mahindra, DLF2, 3rd Floor, Block B, Rajarhat, Kolkata-700156(Opposite of Geetanjali park TCS) Candidates need to carry CV & Aadhar card (Government id card)
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SAP Real Estate Management (SAP REM)/ RE-FX
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SAP REM – need a very strong senior-level SAP Real Estate experience immediately
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Should be able to identify, design and configure SAP Real Estate management. Can act as a lead and run client workshops. # of resources required = 1
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SAP Flexible Real Estate Management (REFX) module – configuration and enhancement, integration with SAP FI/CO/PM/PS, Record & Case Management, reporting in BW system.
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Integration of RE-FX/FI-AA/PM with Geo enablement & maps.
- ABAP development: SAP Data Dictionary, SAP Functions (local and RFC), BAPI, custom ALV reports and data upload programs, User Exits, BAdI, Adobe PDF forms.
Subtitle - Process Associate
MNC in KOLKATA is Looking for YOU !
• Excellent English Communication Skills required
• Candidate should be okay with Night Shift
• Candidate based in Kolkata can only apply
• Work from Office Job
• International Inbound Voice Calling (US Medical Process)
• Fixed Sat & Sun (Weekend) off
• Both fresher & experienced can apply
• Min Qualification - 12 Pass / Diploma
• In hand Salary – 12.5k to 18.5k (depending on experience & current CTC)
• Attendance Allowance – 1k Month (12k Annually)
• Quarterly Bonus – 2k, Half Yearly Bonus – 3k & Yearly Bonus – 10k (Total 15k Annually)
• Lucrative Monthly Incentives (Performance Based)
• No Target, No Sales Job
• Shift Timing - 5.30 pm to 7 am (Any 9 hours shift)
• Free Drop Facility Available
• Location - Salt Lake, Sector 5
• Candidate should be ready for Immediate Joining on Selection
Hiring for Web Consultant profile in website process.
Responsibilities
• To communicate with clients to determine the scope of website development projects, implement SEO strategies to increase traffic flow to websites, and maintain websites.
• To manage customer queries and cold calling for a B2B Website Process in International Market .
• Will be responsible for new business development (Acquiring new business )and maintain relationship with new and existing clients.
• Would be dealing in Web/Mobile App and Digital Marketing Domain.
• Preparing progress updates and documenting website development processes.
Requirements
- Fluency in English is mandatory.
- Should have experience in international voice process
- Basic knowledge in computer operation.
- Should be comfortable for night shifts
JOB DESCRIPTION / ROLES & RESPONSIBILITY
Job Title
Customer Experience Champion
Location
Chennai, Mumbai, New Delhi, Kolkata, Hyderabad, Bangalore
Salary
INR 4,00,000 – 5,00,000 per annum
Position Summary
As a Customer Experience Champion, you will work as part of SunEdison’s Customer Experience team. This role requires a results-focused individual who can liaise with our Customer Experience, Sales and Operations teams. Further, supporting the Sales teams, to deliver high-quality service to SunEdison’s clients. This position is created for calling active and budding clients to encourage understanding of our product. Addressing clients' uncertainties, grievances, and suggestions on time. Noting important details of each conversation. Must be comfortable in presenting products or services over the phone as well as dealing with doubts. If you have a passion for delivering measurable results and client success, we want to hear from you.
The Objectives of this role include
- Directly leads all aspects of a team of a max of 10 Individual Contributors including the sales team, operations team and customer experience specialists.
- Partner closely with Sales and Operations Team in their respective region
- Ensure timely submission and follow-up on all call information submitted across businesses
- Arrange Client meetings with the Sales Team
- The goal is to help the company grow by bringing in customers and developing business
- Correspondence to clients like clarifications, queries, and other details about our business
- Convincing customers to close the lead and grow the business
- Follow up with the client, may include site visit as well
- Relationship management
- Drive to engage clients on new products and features
- Understanding customer journey thoroughly
- Coordinating customer requests with internal stakeholders (ops team, survey team)
- Coordinating customer’s requests with external stakeholders (Distribution Companies, etc)
Position Responsibility
- Contact potential or existing customers to inform them about a product or service using scripts
- Answer questions about products or the company and ask questions to understand customer requirements to close sales
- Handle grievances to preserve the company’s reputation
- Go the “extra mile” to meet sales quota and facilitate future sales
- Keep records of calls and sales and note useful information
- Directly communicating between the Client and SunEdison’s team and performance management
- Manage and coordinate inter-team-members relationships
- Team level Key Performance Indicators
- Bridge the gap between client, sales team and operations team for Solar Panels
- Noting down customer requests exhaustively
- Ultimate focus on delighting the customer
- Pulling in the relevant subject matter expert in their conversation with the customer as and when required.
- Ensuring all teams deliver to customers in their respective TAT
Position Experience
- Minimum 1-3 years of relevant experience, preferably worked in a BPO Industry, Energy Sector, B2C relationship management, customer service (servicing internal or external customers), consumer-facing sales organization handling inbound & outbound calls, CRM systems.
Position Academic Qualification
- Graduation in any discipline.
Desired Technical Skills
- MS Excel tools and Basic CRM Tools
Desired Soft Skills
- Should have attention to detail
- Communication Skills (Verbal and Written)
- Interpersonal Skills
- Analytical & Problem-Solving Skills
Language Proficiency
- English- Must Have
- Hindi/Bengali/Telugu/Assamese/Gujarati/Kannada/Marathi – Good to have