11+ Facilitation Jobs in Mumbai | Facilitation Job openings in Mumbai

Tech Support Engineer Job Description Technical Support Engineer plays a crucial role in ensuring the smooth operation of technical systems, providing expert-level support to customers, and contributing to the improvement of products and services through technical expertise and leadership. To meet the qualifications specified: 1. Educational Background: A degree in a relevant field, such as Computer Science, Information Technology, or a related discipline, is a requirement. 2. Experience: While not explicitly mandatory, experience in fields like Computer Science or IT is considered advantageous. It may provide a practical understanding of the domain that can be beneficial in this role. 3. Personal Traits: Being a natural helper and enjoying assisting people with their computer issues are essential qualities. Additionally, the ability to simplify and effectively communicate technical details to individuals with varying levels of technical knowledge is a significant advantage. If you possess the educational qualification, experience, and the mentioned traits, it's likely you fit the criteria for this role. Demonstrating your passion for helping people with technical issues and your ability to communicate complex information in an understandable manner during the application. Roles and Responsibilities Technical Expertise: Provide advanced technical support to customers and internal teams. Troubleshoot complex technical issues related to software, hardware, or network systems. Perform root cause analysis for recurring issues and implement permanent resolutions. Collaborate with development teams to escalate and resolve product issues. Maintain up-to-date knowledge of new technologies and industry trends. Customer Support: Act as a point of escalation for critical customer issues. Communicate effectively with customers to understand their technical concerns. Manage and prioritize support tickets and customer inquiries. Ensure timely resolution of customer issues according to service level agreements (SLAs). Provide training and guidance to junior support engineers. Documentation and Reporting: Document troubleshooting steps and solutions for knowledge base articles. Create and maintain technical documentation, including FAQs and user guides. Generate regular reports on support activities, issue trends, and resolution metrics. Quality Assurance: Conduct quality assurance testing for new software releases or patches. Validate bug fixes and ensure they meet customer requirements. Perform regression testing to identify potential issues before deployment. Tech Support Engineer Job Description Communication Skills: Communicate technical information effectively to both technical and non-technical audiences. Provide regular updates to customers and stakeholders on issue status and resolution. Participate in customer-facing meetings and conference calls as a technical expert. Troubleshooting and Problem-Solving: Utilize diagnostic tools and resources to analyze technical issues. Develop creative solutions to complex technical problems. Implement temporary workarounds and permanent fixes as necessary. Compliance and Security: Ensure compliance with data protection regulations and security best practices. Follow established protocols for handling sensitive customer information. Required Skill Set: MS Office, Windows Troubleshooting, ITIL, Basic Networking, Understanding on EDR , DLP Tools , Firewalls , VMware/ Citrix workspace Client setup troubleshooting , Active Directory, Basic Concepts of O365 Exchange admin, Microsoft MDM & Intune, Firewall’s, DLP, EDR, Proxy concepts, Fundamental understanding of ITSM, ITIL, or CMDB.  

Accounts and Procurement Executive

Experience: Fresher - 6 Months

CTC: ₹10,000 per month (50% stipend through Government NATS scheme and 50% from company)

Location: Mumbai (Bhayander)

Key Responsibilities:

• Maintain accurate financial records including ledgers, journals, and invoices.
• Process accounts payable and receivable while ensuring timely payments and collections.
• Reconcile bank statements and financial transactions.
• Perform daily expense entries in Tally and Excel.
• Prepare monthly, quarterly, and annual financial reports.
• Generate and process invoices using Tally software.
• Prepare quotations for clients.
• Manage vendor relationships and coordinate with suppliers.
• Handle purchase orders and procurement documentation.
• Identify, evaluate, and negotiate with vendors to obtain the best price and quality.
• Support budgeting activities and negotiate with clients and vendors when required.

Qualifications:

• Any Bachelor’s degree (B.Com / BBA / similar preferred).
• Basic knowledge of Tally and MS Excel.
• Experience in invoice generation and financial record management.
• Good written and verbal communication skills.

Roles & Responsibilities:

• In-depth knowledge and hands on experience on IBM FileNet (CPE) and Java/J2EE is mandatory.

• Good understanding of React JS, JavaScript, jQuery, Bootstrap, and front-end languages.

• Understand Project and detailed Scope and seek clarifications where necessary.

• Design, develop, and unit test applications / products.

• Analyze the impact due to changes in code.

• Design algorithms and flowcharts.

• Produce clean, efficient, and re-usable codes based on specifications.

• Run and automate tests to find any errors or bugs.

• Verify and deploy programs and systems.

• Configure, code and test enhancements and modifications to new and existing IBM FileNet applications.

• Proficiency in development and integration with SOAP Webservices, RESTful APIs and Microservices.

• Active Involvement in Development of Utility Job and Batch process associated with FileNet Application is a must.

• Knowledge of WebSphere Application Server, Deploying IBM FileNet, and Java/J2EE Application from lower to higher environments is essential.

• Troubleshoot issues and help define solutions to these issues.

• Displays a strong work ethic and sense of urgency.

• Part of the FileNet Development Team Engaged in active problem solving to identify technical roadblocks and implement solutions that can improve the direction of our application product.

• Key learner and timely update self-skill sets.

• Familiar with the use of code versioning tools such as Bit bucket, GIT or SVN.

• Basic Understanding of S3 Storage, IBM DB2, JIRA tool and Confluence (team workspace) will be an advantage. Education

About Us:

Stuvio is a dynamic creative hub dedicated to crafting impactful digital experiences. With a team-driven approach and a commitment to innovation, we spark conversations, drive positive change, and forge genuine connections, delivering tangible results. Our collaborative journey unites diverse perspectives, guiding brands toward meaningful and lasting impacts that transcend the conventional.

The Role:

As a Senior Frontend Developer at Stuvio, you will play a leading role in shaping the future of our web presence by driving innovation, mentoring junior developers, and delivering exceptional user experiences. You will leverage your deep technical expertise and leadership skills to guide the development process, ensuring the creation of high-quality, performant, and scalable web applications.

Responsibilities:

• Lead the development of complex web applications, ensuring technical feasibility, code quality, and adherence to best practices.
• Mentor and coach junior developers, providing guidance, feedback, and opportunities for growth.
• Oversee and drive projects forward, setting clear goals, managing timelines, and resolving technical challenges.
• Collaborate effectively with designers, back-end developers, and other stakeholders to ensure seamless integration and alignment.
• Stay up-to-date with the latest frontend technologies and trends, identifying opportunities for improvement and innovation.
• Contribute to the development and implementation of best practices and coding standards within the team.

Qualifications required for the Role:

• 3+ years of experience as a frontend developer with a proven track record of success.
• In-depth knowledge of HTML, CSS, JavaScript, and modern frontend frameworks (e.g., React, Vue.js, Angular).
• Solid understanding of web development principles, architecture, and best practices.
• Experience with testing, debugging, and performance optimization techniques.
• Strong leadership, communication, and collaboration skills.
• Passion for mentoring and coaching others, fostering a positive and growth-oriented team environment.
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Why Join Stuvio:

• Make a real impact: Lead complex projects, mentor junior developers, and contribute to the overall success of our web development initiatives.
• Foster a culture of excellence: Share your knowledge and expertise, inspiring and guiding others to achieve their full potential.
• Stay at the forefront of technology: Explore and implement cutting-edge technologies to enhance our web applications and user experience.
• Embrace a dynamic culture: Thrive in a collaborative and supportive environment that values continuous learning and innovation.
• Competitive compensation & benefits: Includes flexible hours, unlimited leaves, and professional development opportunities.

Our client is a leading provider of specialised marketing services that enables businesses across different sectors to grow effectively. This decade old venture founded by a woman entrepreneur offers innovative solutions by leveraging cutting edge technology based on the individual needs of the client. Their services include market research, in- store promotions, store launches, road shows, retail merchandising, events and exhibitions, among others.

Headquartered in Mumbai, the company has presence in Delhi, Bangalore and Chennai as well as dedicated local teams across other metros and small towns in India. This agency has worked with more than 100 companies and 800 brands and delivered top notch marketing strategies through integrated BTL and digital channels. Some of its clients include ITC, Zydus Wellness, PnG, Crompton, HUL, Tata and Nestle.

• Developing new vendors in cities
• Managing manpower, events promotions
• Reporting of the same on regular basis– on MS Excel and Power Point
• Travelling outside Mumbai for minimum 6-10 days in a month
• Providing inspired leadership for the organization
• Making important policy, planning and strategy decisions
• Developing, implementing and reviewing operational policies and procedures
• Recruiting whenever required and taking disciplinary action if necessary
• Handling multiple projects at the same time
• Promoting a company culture that encourages top performance and high morale
• Overseeing budgeting, reporting, planning and auditing
• Working with senior stakeholders

Desired Candidate Profile

• Minimum 5 years of experience in a similar profile
• Good spoken and written English skills
• Ability to work in a competitive and challenging environment
• Willingness to learn new things
• Strong operational and analytical skills
• Ability to manage multiple tasks at the same time
• Proficiency in MS Excel and PPT
• Ability to handle client meetings and queries independently    

• Expert in SAP master data/integration related experience
• Has participated in at least two large information transformation engagements
• ​Ability to work with and collaborate with all Teams and Individuals in the Business Teams and the SAP Teams toward developing a best practice data creation, maintenance, governance, quality, and efficiencies
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1. Building REST API's & Services In Django Framework
2. Building reusable code and libraries for future use
3. Optimization of the application for maximum speed and scalability
4. Implementation of security and data protection
5. Design and implementation of the database schema
6. Design and implementation of data storage solutions
7. Implementing CI/CD pipeline

• Proficient knowledge of a back-end programming language Python
• Hands-on experience with Python Frameworks like Django
• Proficient knowledge of MySQL, PostgreSQL
• Creating database schemas that represent and support business processes (Relational & NoSQL)
• Understanding of queueing systems like Redis/AWS SQS
• User authentication and authorization between multiple systems, servers, and environments
• Data migration, transformation, and scripting
• Understanding differences between multiple delivery platforms such as mobile vs desktop, and optimizing output to match the specific platform
• Proficient understanding of code versioning tools, such as Git

• Experience in Docker
• HandsOn Knowledge with implementing CI/CD pipelines
• Experience in managing applications on AWS
• Management of hosting environment, including database administration and scaling application to support load changes
• Product wide application-level thinking on API and data modeling

• 3 to 4 years of experience in Software Sales (SaaS/Cloud Software)
• e-Learning/LMS Sales experience is preferred
• Excellent verbal and written English

• Identifying business opportunities, establishing contact and developing relationships with prospects
• Analysing the need of the prospect, conducting product demonstrations and recommending solutions.
• Maintaining relationships with clients by providing support, information, and guidance
• Identifying product improvements based on current industry trends, market research and competition