11+ Facilitation Jobs in Mumbai | Facilitation Job openings in Mumbai

Position: Technical Presales Manager

Job type: Full-time/ Permanent

Total Experience:  Minimum 4-5 Years

• Maintain, drive, supervise and implement robust technical standards, systems and processes
• Influence technology strategies and decisions with a high level of expertise and knowledge
• Provide direction and support to ensure compliance with relevant legislative specifications and standards
• Lead a team of staff developing products, and addressing training needs when necessary
• Coordinate the regular testing of products to address faults, and provide evaluations to improve them
• Act as a key contact with customers who have technical issues
• Experience in handling technical support Team
• handling the escalated issues and resolving them over the phone/e-mail/remote meeting.
• Addressing end clients and channel partners/system integrators/solution partners/service providers/consultants.             
• Conduct product demos and training
• Should be open to work in general shift.

• Good communication skills, both written and verbal
• Self-motivated with the ability to work under pressure and own initiative
• Problem-solving skills, analytical skills and the ability to make decisions quickly
• Organisational and team leader skills
• Knowledge of process improvement and validation
• Knowledge of regulatory standards relevant to your industry
• The ability to investigate and identify trends
• Good Knowledge of Hardware and Networking concepts
• Good Knowledge of Windows, Linux and Mac OS, Android and iOS
• Good Knowledge of Antivirus, Endpoint security,  DLP, MDM, and Remote technologies.
• Should be capable to handle a team of L1 engineers.
• Prepare documents on technical knowledge.

Job Title: Customer Support Executive – ERP Software (Accounting / GST)

Company: Torero Softwares Ltd

Location: Lower Parel East, Mumbai (10-minute walk from station)

Job Type: Full-time | Work from Office

Fixed Working Hours: Monday to Saturday, 10:00 AM – 7:00 PM

Job Description

Your role will be to provide support to existing customers in using our ERP software. The role includes solving software queries, assisting with basic accounting and GST queries, and providing remote support when required.

Key Responsibilities

• Handle customer support calls and resolve their queries
• Guide customers on ERP software usage
• Assist with basic accounting entries, billing, and GST questions
• Provide remote support using AnyDesk or UltraViewer
• Ensure timely resolution of customer issues

Eligibility Criteria

• Basic knowledge of accounting
• Good communication skills in Hindi and English
• Customer support experience (preferred)
• Freshers with accounting knowledge can apply
• Basic computer knowledge

What We Offer

• Complete software training
• Stable job with growth opportunities
• Supportive and professional work environment

Apply Now

About Company

Our client is a leading mid‐market investment bank with strong practices around M&A, PE, Capital Markets, Institutional Equities, Wealth Management, Insurance Broking, and Portfolio Management Services.

Roles & responsibilities:

• Key connect with Insurance Companies to procure competitive pricing and terms

• Timely and compliant placements of all lines of General Insurance Products

• Assisting the sales team to close business

• Client onboarding, retention & renewals, and servicing requirements

• Assisting onboard clients for all their new / renewal requirements

• Keeping customers updated on the latest products to increase sales.

• Preparing RFQ’s for all General Insurance requirements

• Retention – Manage servicing team for renewal retention; visiting clients for managing relationships; retention of existing policies/clients

Requirements:

Technical Skills:

• MS Office – Word, Excel, PowerPoint, and Outlook.

Education, experience & skills required:

• Graduate / MBA or relevant degree. Insurance degree would be an added advantage.

• Knowledge of insurance / General Insurance domain preferred.

• 2 to 4 years of experience in Insurance Broking / Placement & Retention.

• Excellent interpersonal and communication skills

• Proficient in all Microsoft Applications

• Superior product knowledge

• A team player with leadership skills

• Maintain a positive attitude focused on customer satisfaction.

We are looking for a Manager - Programmatic for one of the leading global media agencies in India.

Role - Manager (Programmatic)

Experience - 4+ years

Location - Mumbai, Bangalore & Gurgaon

About the company :-

Our Client is the worlds largest media investment company which is

a part of WPP. Neo is a global digital transformation agency with 1200 employees across 21 nations.

Our team of experts support clients in programmatic, social, paid search, analytics, technology, organic search, affiliate marketing, e-commerce and across traditional channels.

What your day job looks like :-

- Manage a team of programmatic professionals with expertise in programmatic media

- Maintain positive client relationships, expectations, and communications

- Identify and solve client risks before they escalate to issues

- Oversee the cross-functional campaign development with internal

SEO/Search/Content/Social teams as well as sister media agencies

- Build on existing level of programmatic expertise and develop a reputation for innovation and efficiency internally

- Ensure the integration of programmatic into the overall communications strategy

- Support and lead the strategic development and execution of programmatic campaigns

- Foster teamwork and create a constructive work environment

- Maintain a high level of employee commitment

- Provide team leadership that rewards creativity

- Demonstrate thought leadership for clients and the industry

- Educate clients on the importance of programmatic in the overall marketing mix

- Understand clients' business and generate new ideas to enhance client performance

- Provide effective analysis to support marketing recommendations.

What you'll bring:-

- 5+ years of aligned industry experience, preferably within an agency

- Experience executing on Programmatic platforms (DV360, The Trade Desk, App Nexus (Xandr Invest), Amazon, etc.)

- Experience with analytical tools is an asset (Google Analytics, PMP Partners, Ad Servers, DMPs, etc.)

- Demonstrated strong client relationship responsibility

- Proven account management experience, including analytical and creative problem-solving skills 

- Ability to interact in a professional manner and communicate with clients over calls

- Proven ability to lead successful campaigns

- Superior verbal and written skills with outstanding presentation ability

- High level of attention to detail and the ability to handle and prioritize multiple accounts

- High level of technical proficiency in Microsoft Office, specifically Excel and PowerPoint

- Come with experience of handling 6-7 direct reporters.

Your actions will act as a catalyst in revolutionising the digital footprint of 200 million micro businesses worldwide.

Our ideal candidate for this role is an entrepreneurial and creative out-of-the-box thinking tech geek with a get-things-done attitude, who wants to thrive in a fast-paced international environment.

If you are qualify and are excited about joining us, read about our functional asks below.

• Participate in the entire product development lifecycle, focusing on coding and debugging.
• Translate high level business problems into scalable solutions. These include building self learning modules for dynamic pricing, contextual recommendations, in-house analytics, advanced real-time backend systems, etc.
• Develop Web APIs and end-to-end web services to support various internal & external.
• Develop unit test plans to deliver quality components.
• Building reusable code and libraries for future use.
• Optimization of the software platform for maximum speed and scalability.
• Collaborating with the front-end developers and other team members to establish objectives and design more functional, cohesive codes to enhance the user experience.
• Developing ideas for new programs, products, or features by monitoring industry developments and trends.
• Perform UI tests to optimize performance.
• Provide training and support to internal teams.
• Follow emerging technologies.

• Expertise in PHP and Laravel or CodeIgnitor, MySQL or PostgreSQL, Nginx, LEMP setup
• Developing REST APIs & integrating 3rd party APIs (oAuth 2.0), Git
• Hands-on experience in application deployment on linux servers
• You can easily navigate volatile environment where you are constantly getting challenged to push your own boundaries to make sense of ambiguous and complex signals of uncertainty into simple winning outcomes.
• What separates you from other developers is your relentless drive for running new tests and experiments on a regular basis. You love programming, but even more, you actually love implementing changes based on user data and create highly scalable technology based solutions.

A crazy ambitious role with potential for sky-rocketing growth, global exposure and immense monetary upside within a fast-growing start-up.

Websites.co.in is considered to be the world's easiest website builder platform that lets micro business owners create their website within 15 minutes and helps them grow their business online.

With the vision to champion the world’s 200 million micro business owners, Websites.co.in was started in Mumbai, India in 2017.

Since then, over a 1 million+ people from 200+ countries engaged with websites.co.in in 98 world languages to create their website. The 4.5 out of 5 stars with over 11000 reviews is testimony that we are on the right track.

About the company:

Our client is a start-up organization founded in 2014 by experienced professionals and is now in its 22nd year of serving global customers after merging with 4Cplus. They specialise in Management Consulting, Technology Services, and Business Transformation Outsourcing, committed to providing their customers with exceptional experiences.

About the role:

Responsibilities:

• Extensive experience in configuring and customising SAP HR and HCM modules, including Personnel Administration, Organizational Management, Time Management, and Payroll.
• Demonstrated ability to analyse and optimize HR processes, leveraging SAP HR, and HCM.
• In-depth knowledge of data migration and integration between SAP HR, HCM, and Third Party Systems, ensuring seamless data flow and accurate reporting.
• Experience in managing and resolving complex HR system issues, leveraging SAP HR, HCM
• Requirement analysis and interaction with customers to resolve the queries/questions to their best satisfaction.
• Carrying out customization changes as and when required.
• Continuously upgrade the system with the latest “Support Pack” releases from SAP and update the notes released by SAP.
• Interacting with technical/ cross-functional consultants for successful resolution of an issue.
• Risk assessment of the changes.
• Defining Functional Specifications for new developments and maintaining the documents related to the change in the system.
• Drafting and executing the test cases and testing the new developments/ configurations across development and quality environments in the R/3 system.
• Conducting End User training concerning SAP HR as & when required
• Amendment AD Hoc Fields for reporting purposes.
• Worked on ESS/MSS module which includes, configuring Country specific ESS/MSS Portal, Resolving Issues arising in User portal, Worked on Fiori Launchpad testing, Customization of ESS/MSS link with help of Web Dynpro Component and Logic building to help ABAP Team on development.
• Configuration of LSMW as per the requirement including Time Management, OM/PA Modules.
• Configuring complex Work Schedule Rule Request
• Worked on 3 end to end SAP implementation
• Worked on support and rollout experience in the HCM PA / OM module
• Having a Good understanding of the SAP HCM business process
• Customizing SAP application as per client requirement.
• Experience in writing complex Time & Payroll PCR’s
• Issues related to Indian Payroll and time management.
• Written PCR on various scenarios in Time Management & Indian Payroll
• Helping to maximise the use of SAP within the business.
• Defining potential improvements to processes and systems that can lead to enhancements.
• Defining security profiles.
• Assisting in the project management of IT HR application projects.
• Implementing Payroll solutions.
• UAT and Regression testing- completion and script writing.
• Advising colleagues on SAP HR/PY matters.
• Providing business consultancy within the HR business Process sector.
• Liaising with third-party SAP technicians, and stakeholders (both internally and externally).
• Responsible for the investigation and resolution of problems on a day-to-day basis.

Experience & Skill:

• Years of Experience: 5 – 8 in SAP HCM
• Bachelor's degree in Computer Science, Information Technology, or a related field
• Should have experience of client-facing roles
• Should have excellent communication skills

Responsibilities:

1. Create detailed and accurate mechanical drawings based on project requirements.

2. Collaborate with engineers and project managers to understand design specifications and translate them into technical drawings.

3. Ensure compliance with relevant design codes and standards in the creation of mechanical drawings.

4. Utilize various software tools for drafting and design, demonstrating proficiency in industry-standard software.

5. Prepare and maintain documentation related to mechanical designs, revisions, and updates.

6. Participate in design review meetings to address any issues and incorporate feedback into drawings.

7. Stay abreast of industry trends, standards, and technological advancements to enhance drafting capabilities.

• Minimum 1 years of relevant experience, in PySpark (mandatory)
• Hands on experience in development, test, deploy, maintain and improving data integration pipeline in AWS cloud environment is added plus 
• Ability to play lead role and independently manage 3-5 member of Pyspark development team 
• EMR ,Python and PYspark mandate.
• Knowledge and awareness working with AWS Cloud technologies like Apache Spark, , Glue, Kafka, Kinesis, and Lambda in S3, Redshift, RDS