11+ Facilitation Jobs in Mumbai | Facilitation Job openings in Mumbai

ROLES AND RESPONSIBILITIES:

As an Associate Manager - Customer Success, you are someone who comes with2-3 years of Account Management/Business Development/ problem solving / hustling experience in a high growth internet startup/ technology company. As a technically savvy and results-driven Customer Success Manager, your primary focus will be driving revenue growth, reducing churn, enhancing product value, and supporting pre-sales activities. The ideal candidate should possess excellent relationship-building skills, a strong technical background, and a drive for achieving results.

• Serve as the primary point of contact and trusted advisor for assigned clients, ensuring exceptional customer service and satisfaction.
• Proactively engage with clients to understand their business objectives, monetization goals, and challenges, and provide strategic recommendations to achieve optimal results.
• Collaborate closely with internal teams, including Sales, Product, and Operations, to coordinate seamless onboarding, implementation, and ongoing support for clients.
• Conduct regular performance reviews and analysis of client monetization stack, identifying areas for improvement and developing optimization strategies.
• Monitor key performance metrics and provide timely reports and insights to clients, highlighting advertising performance, trends, and opportunities for growth.
• Deliver product demos and educate clients on best practices, new features, and industry trends to maximize their utilization and success with our platform solutions.
• Resolve client inquiries, concerns, and issues promptly and effectively, escalating to the appropriate teams when necessary.
• Support pre-sales activities, including conducting product demonstrations, presenting technical information, and addressing client inquiries and concerns.
• Stay up to date with industry trends, competitive landscape, and emerging technologies in the ad tech space to provide valuable insights and recommendations to clients.

IDEAL CANDIDATE:

• 2-5 years of experience on the internet/technology industry (mandatory)
• B.E / B.Tech (IT / CSE / ECE) along with an MBA degree (highly preferred)
• Excellent relationship-building skills with the ability to establish trust, foster positive business relationships and credibility with clients.
• Strong technical background with a solid understanding of software products and the ability to quickly grasp new technologies.
• Accountability and personal organisation are essential
• Experience in managing a diverse group and training each according to company standards
• Strong problem-solving and analytical skills with a focus on results and driving revenue growth.
• Outstanding communication and presentation skills, with the ability to convey complex concepts in a clear and concise manner.
• Self-motivated and proactive mindset with the ability to work independently and as part of a team.
• Experience in the tech industry or a related field is highly desirable.

PERKS, BENEFITS AND WORK CULTURE:

• Flexible work hours and leaves
• Salary advance
• Maternity/Paternity leave benefits & adoption assistance
• Butler & Concierge services
• Team Off sites & Celebrations

BEYOND WORK:

• Insurance benefits for you and family
• Interest-free loans
• Gift vouchers for special moments
• Fully-equipped Gym
• Education Sponsorship Programs

Hi,

We are a promising start-up, operating since 2011, with a list of renowned clients, looking forward for aggressive growth in the coming few years. We want someone with expertise of PHP, good communication & Interpersonal skills, ownership of the job, zeal to learn and grow every day and a passion to make a strong impression wherever he/ she works. We are based in Andheri East, Mumbai. It will be a work from an office job, with a complete freehand, fun-filled politics-free environment, supportive culture and immense chance of growth. There are two open profiles, one senior and one mid-level, both for PHP Developers.

Job Summary:

We are seeking a detail-oriented and experienced Accountant with hands-on expertise in Zoho Books to manage and streamline our financial operations. The ideal candidate should have a strong understanding of accounting principles and be proficient in using Zoho Books for daily financial management, reporting, and compliance.

Key Responsibilities:

• Manage day-to-day accounting tasks using Zoho Books, including invoicing, expense tracking, bank reconciliations, and ledger entries.
• Prepare monthly, quarterly, and annual financial reports.
• Ensure accurate and timely recording of all financial transactions.
• Monitor accounts receivable and payable.
• Handle GST/VAT and other statutory compliance reporting within Zoho Books.
• Coordinate with auditors and assist in audits.
• Automate financial workflows and improve process efficiency using Zoho Books features.
• Collaborate with internal teams for budgeting and cost tracking.
• Maintain up-to-date knowledge of financial regulations and Zoho Books updates.

Requirements:

• Bachelor’s degree in Accounting, Finance, or a related field.
• Proven work experience as an Accountant, preferably with 2+ years using Zoho Books.
• Solid knowledge of accounting principles and taxation.
• Proficient in MS Excel and Zoho Books.
• Excellent attention to detail and organizational skills.
• Strong analytical and problem-solving abilities.
• Ability to work independently and as part of a team.

The ideal candidate would be a person having a strong technical know-how of Drupal application development & CMS concepts, backed with an equally strong hands-on experience. He / She should be fluent with the design concepts using Drupal 8 and above(Must) as well as be well versed with the best practices in the development, testing & deployment phases.

Experience : 5 – 9 years

Contract duration : 6 months

Major Accountability

• Demonstrate expertise in authoring & customizing Drupal modules as well as have experience in working with views, panels and features.
• Carry-out impact analysis & estimation for given set of requirements.
• Develop code by adhering to the Drupal, security and accessibility standards.
• Act as liaison with the client for troubleshooting: investigate, analyze, and solve software problems.
• Work self-directed and independently.

Essential Skills & Experience

• Have overall 4-8 years of IT experience on Drupal 8 platforms.
• Have expertise in developing complex websites based on Drupal 8 platforms and framework-based web applications.
• Have expertise in LAMP environment.
• Have working knowledge of web servers like Apache, Nginx etc.
• Have strong experience with source/version control systems.
• Have excellent communication, analytical & presentation skills.

Education

• Minimum education: B.E., BTech, MCA
• Languages: English written & spoken

If you can put one leg into the analogue world and another leg into the digital world to quickly translate business objectives into technical recruitment into software screens... If you think the computer screen is the world that you really want to make an impact on it is more significant than life. Then come join us.

Think you’ve got it in you? Let’s check the requirements:

• Excellent verbal and written communication skills (They always say communication is key, don’t they?)
• Time management (Time is always of the essence at iThink)
• Organisational skills 
• Be well versed with the draw.io tool or any flow chart-making tool (going with the flow is good, but so is planning!) 

And that’s it! 

What duties does the job involve?

During your time as a Business Analyst on our ITL team, you will be:

• Enjoying your time with us

This we can assure you of, but apart from it, you will be required to:

• Creating technical reports, activity diagrams, BRD, FRD and manuals for the team (help us help others?)
• Developing workflow charts for system changes
• Monitoring each project's progress and optimising processes (concrete results for our efforts, you know?)
• Work as a SPOC between the Tech and Marketing Team and other stakeholders (like we said, coordination skills are a must!)
• Collaborate with project sponsors to determine project scope and vision (great minds don’t always have to think alike!) 
• Require Knowledge of the Balsamiq Tool.
• Should have a basic understanding of Figma.

We are seeking a graphic designer to join our team. You will be designing a wide variety of things across digital media.To be successful in this position, you’ll be a self-starter, capable of delivering brilliant creative ideas, and show amazing attention to detail.

Experience: 1-3 years


Skills Required:Adobe Photoshop(Mandatory), Illustrator, Indesign

Graphic Designer Responsibilities:

• Planning concepts by studying relevant information and materials.

• Ensure projects are completed with high quality and on schedule

• Prioritize and manage multiple projects within design specifications and budget restrictions

• Perform retouching and manipulation of images

• Illustrating concepts by designing examples of art arrangement, size, type size and style and submitting them for approval.

• Preparing finished art by operating necessary equipment and software.

• Contributing to team efforts by accomplishing tasks as needed.

• Reviewing final layouts and suggesting improvements when necessary.

• Amend designs after feedback

Graphic Designer Requirements:

• Bachelor’s degree in graphic design or related field.

• Experience as a graphic designer or in related field.

• Demonstrable graphic design skills with a strong portfolio.

• Proficiency with required desktop publishing tools like adobe photoshop.

• A strong eye for visual composition.

• Effective time management skills and the ability to meet deadlines.

• Able to give and receive constructive criticism

• Experience with computer-aided design.

• Knowledge of Adobe PhotoShop, Illustrator, Sketch, InDesign, and other graphic design software

• Compelling portfolio of work over a wide range of creative projects

• Strong analytical skills

Key Responsibilities :

- Take on development of key modules in the application
- You will be responsible for day-to-day development tasks across the Software Development Life Cycle assigned to your team.
- Development of application framework components
- Allocation of development tasks to the team
- Code review on a regular basis and ensuring code quality and adherence to company coding standards.

Required Technical Skills :

Angular :

- Modules, components basic architecture
- Typescript in depth
- Reactive forms
- CRUD operations in paged tabular listing
- Validation and error handling in Angular
- Security concepts like JWT based authentication, oAuth with social platforms, route guards, role driven menu
- Server-side rendering (SSR) with Angular Universal
- PDF making and email sending using SSR
- Localization and internationalization

ASP.Net C# Web API :

- Controllers
- Models with validation attributes, custom validations
- Asynchronous programming
- Error handling and logging
- Server side UI table operations - sorting, searching, paging, page sizing
- Entity framework with database first approach, edmx designer 
-React JS, Angular JS

SQL Server :

- Tables, views, stored procedures, functions
- Optimizations - keys, indexes, partitions
- Working with XML/JSON data

HTML/CSS :

- JavaScript/jQuery, CSS 3.0/Less/SCSS,
- Bootstrap
- Responsive design