Principal Platform Engineer/ Architect

About LineupX:

LineupX is a SaaS startup; we are architects of innovation, builders of career pathways, and champions

of seamless placement processes for Upskilling Ed-Tech and Training Centers. Our revolutionary platform

is designed to transform the way they approach placement assistance. As a Customer Success Intern,

you'll be an integral part of our journey, gaining valuable insights into the world of customer relations in

the fast-paced landscape of Ed-Tech and Training Centers.

Role Overview:

As a Customer Success Associate at LineupX, you will be a crucial part of our Customer Success team,

supporting client onboarding, engagement, and satisfaction efforts. This role offers hands-on experience

in customer relationship management, where you'll learn the essentials of ensuring customers achieve

their desired outcomes and feel supported throughout their journey with LineupX.

Key Responsibilities:

● Onboarding & Engagement: Assist in the onboarding of new customers, guiding them through the

platform features and functionality to ensure they can quickly gain value from the product.

● Customer Support: Respond to customer inquiries, troubleshoot issues, and provide timely assistance

via email, chat, or phone to resolve basic questions and technical challenges.

● Customer Education: Help create and maintain knowledge base articles, FAQs, and user guides to help

customers navigate the platform independently.

● Data Collection & Feedback: Collect and analyze customer feedback to identify pain points, common

requests, and trends, sharing insights with the Customer Success team for ongoing improvement.

● Churn Reduction Support: Identify early signs of customer dissatisfaction and collaborate with the team

to proactively address potential issues, helping improve retention rates.

● Metrics & Reporting: Track and report on customer success metrics such as engagement rates, NPS

scores, and churn/renewal statistics.

● Process Improvement: Work with the team to streamline customer success processes, suggesting new

ideas to improve customer experience and satisfaction.

Learning & Development Opportunities

JOB DESCRIPTION :

Accounts Executive:

• Must have good exposure in accounts writing on Tally or any other ERP

• Doing daily accounting entries in Tally for sale, purchase, receipts, payments, incomes and expenses

• Finalisation of TB and balance sheet and attending the queries of the auditors

• Calculations/Filing of Income tax returns, TDS returns and GST returns

• MS Excel and MS Office, Internet, Emails etc.

• Ledger Scrutiny

• Monthly MIS

Specific Knowledge - Tally / Tally ERP

- Daily Accounting Entries in Tally for sale, purchase, receipts, payments

- GST, TDS and Income Tax

- Excel (proficient/advanced knowledge required)

- Internet, Email and MS Office

Working Days

6 working days

Working Timings

10-7pm

JOB DESCRIPTION :

JD - Liferay Developer - 4 to 7 Years

- Strong experience in Liferay 7.x / Liferay DXP

- Strong experience in developing OSGI portlets

- Strong experience in developing Liferay pages and Liferay forms.

- Good knowledge in End-to-End implementation of Liferay Portal HTML, JavaScript UI frameworks

- Should adhere to development plan prepared by architects/project manager and guide team for any query in J2EE, XML, XSLT, XSD, HTMl5, AJAX, JQuery, and JavaScript

- Good knowledge in java frameworks such as Springs MVC,Struts and Hibernate.

- Good understanding of web portal technology.

- Strong experience in Liferay development in JSR 168,286, OSGI standards.

- Should be familiar with some of the following tools (ANT and Maven), (SVN or similar tools), (JUnit or similar tools).

- Good knowledge of Liferay extension environment and how to develop various kinds of Liferay plugins are a must.

If you're interested above requirement,

please share the below-mentioned details :
 

• Current CTC:
• Expected CTC:
• Current Location:
• Preferred Location:
• Total-experience:
• Relevant experience:
• Highest qualification:

Also, send your updated CV, ASAP

The L1/L2 Laptop/LAN Support Technician is responsible for providing technical assistance and support related to laptop and Local Area Network (LAN) systems. This role involves troubleshooting, maintaining, and repairing hardware and software issues, ensuring minimal downtime, and providing excellent customer service to end-users. The technician will handle both Level 1 (basic) and Level 2 (intermediate) support tasks, escalating more complex issues to higher-level support teams when necessary.

Key Responsibilities:

1. Technical Support:

- Provide first-level (L1) and second-level (L2) technical support for laptops, desktops, and LAN systems.

- Diagnose and resolve hardware and software issues related to laptops, desktops, printers, and other peripherals.

- Troubleshoot network connectivity issues, including wired and wireless connections.

- Install, configure, and update operating systems, drivers, and software applications.

2. Network Support

- Assist in the setup, configuration, and maintenance of LAN infrastructure, including routers, switches, and access points.

- Monitor network performance and troubleshoot network-related issues.

- Ensure network security by implementing and maintaining firewalls, VPNs, and other security measures.

3. Hardware Maintenance

- Perform hardware repairs and upgrades on laptops and desktops, including replacing hard drives, memory, and other components.

- Conduct routine maintenance and inspections of hardware to ensure optimal performance.

- Manage inventory of spare parts and equipment.

4. User Assistance

- Provide hands-on and remote support to end-users, guiding them through troubleshooting steps and resolving issues.

- Educate users on basic troubleshooting techniques and best practices for using laptops and LAN systems.

- Create and update user documentation and FAQs.

5. Incident Management

- Log and track support tickets using a ticketing system, ensuring timely resolution and follow-up.

- Escalate complex issues to L3 support or other specialized teams as needed.

- Maintain detailed records of issues, resolutions, and user interactions.

6. Compliance and Security

- Ensure compliance with company policies and procedures related to IT security and data protection.

- Implement and enforce security measures to protect sensitive information and prevent unauthorized access.

7. Collaboration

- Work closely with other IT team members to ensure seamless support and service delivery.

- Participate in team meetings, training sessions, and knowledge-sharing activities.

Qualifications:

- High school diploma or equivalent; associate or bachelor’s degree in Information Technology, Computer Science, or related field preferred.

Technical Skills:

- Proficiency in Windows and macOS operating systems.

- Knowledge of networking protocols, including TCP/IP, DNS, DHCP, and VPN.

- Familiarity with remote desktop tools and support software.

- Basic understanding of cybersecurity principles and practices.

Soft Skills:

- Strong problem-solving and analytical skills.

- Excellent communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Customer-focused with a commitment to providing high-quality support.

Experience: 5 years

No. of Positions: 2

Job Type: Full-time

Benefits: Health Insurance

Work Days: Monday to Friday

The candidate should have good hard core experience in B2B sales. Communication skills strong. Good knowledge of the job responsiblities and he should be able to get the clients for Digital Marketing packages. The candidate should prefrably from Digital Marketing company

About IHX (website: ihx.in):

IHX is an industry-leading, first-of-its-kind in India, digital healthcare data platform and exchange, infused with AI/ML capabilities delivering solutions to stakeholders in all segments of the healthcare sector. Our AI-infused  applications and APIs help hospitals, payers, diagnostic labs, pharmaceutical companies, and digital intermediaries, and enable them to enhance their products and services by being better informed, agile, reliable, and competitive. We solve the most complex problems in the Indian healthcare ecosystem: leverage the enormous amount of unstructured data and use AI to generate actionable insights and solve real-world problems. With more than 11,000 hospitals across 1,100 cities and 30+ insurance companies in our network, we are already the largest healthcare data exchange in India.

Join us today and be a part of the team driving the digital revolution in Indian healthcare.

OUR MISSION:

To enhance healthcare delivery through data-based insights and meaningful health information.

WHAT’S IN IT FOR YOU

• Be a part of a well-funded, high-growth, first-of-its-kind health-tech start-up in India
• Open culture, fun and collaborative work environment
• The candidate will work directly with the senior leadership team and will have an opportunity to do ground-breaking work in healthcare.

• Mentorship: get mentored by the leaders who have led multimillion-dollar businesses
• Competitive salary and benefits

ROLES & RESPONSIBILITIES

• Collaborate with stakeholders to gather business requirements
• Use various ideation methods like brainstorming, interviews, and focus groups to solve the user’s needs to add value

• Conduct user research, create user personas and explore various design approaches to solve specific user issues

• Define user task flows and interaction
• Use wireframes, storyboards, process flows and sitemaps to illustrate and present design
• Create prototypes, wireframes, and mock-ups to demonstrate the functioning and layout
• Implement the latest design innovations to ensure that the product is in accordance with the cutting-edge

• Optimize UI designs and tests for intuitiveness and user-centeredness.
• Conduct regular research on user experience and support any pre-sales engagements that come
• Stay up to date with the industry’s trends

REQUIREMENTS

• Bachelor's degree or Certifications in Interaction Design, Computer Science or any other related
• 2-4 years of work experience
• A digital product design-oriented portfolio
• Hands-on experience in working with style guides and micro-interactions
• Great visual design, time management and multitasking
• Good understanding and Knowledge of UI frameworks and Front-end technologies.
• Good problem-solving ability with attention to
• Strong Knowledge in creating wireframes, storyboards, user flow, process flow, Information Architecture, Prototype and User Testing

• Hands-on in using various design tools like Adobe Creative Suite, Sketch, and Figma
• Possess excellent communication, presentation, collaboration, and interpersonal skills

Familiar with the MicroStrategy architecture, Admin Certification Preferred

· Familiar with administrative functions, using Object Manager, Command Manager, installation/configuration of MSTR in clustered architecture, applying patches, hot-fixes

· Monitor and manage existing Business Intelligence development/production systems

· MicroStrategy installation, upgrade and administration on Windows and Linux platform

· Ability to support and administer multi-tenant MicroStrategy infrastructure including server security troubleshooting and general system maintenance.

· Analyze application and system logs while troubleshooting and root cause analysis

· Work on operations like deploy and manage packages, User Management, Schedule Management, Governing Settings best practices, database instance and security configuration.

· Monitor, report and investigate solutions to improve report performance.

· Continuously improve the platform through tuning, optimization, governance, automation, and troubleshooting.

· Provide support for the platform, report execution and implementation, user community and data investigations.

· Identify improvement areas in Environment hosting and upgrade processes.

· Identify automation opportunities and participate in automation implementations

· Provide on-call support for Business Intelligence issues

· Experience of working on MSTR 2021, MSTR 2021 including knowledge of working on Enterprise Manager and new features like Platform Analytics, Hyper Intelligence, Collaboration, MSTR Library, etc.

· Familiar with AWS, Linux Scripting

· Knowledge of MSTR Mobile

· Knowledge of capacity planning and system’s scaling needs

• Design, maintain and supply content for the organization's website.
• Formulate strategies to build a lasting digital connection with customers.
• A monitor company presence on social media.
• Launch advertisements to increase brand awareness.

• Bachelor's degree in Marketing or related field.
• Excellent understanding of digital marketing concepts.
• Experience with business to customer social media and content generation.
• Strong creative and analytical skills.

• Analytical Skills
• Social Media Marketing
• Marketing Campaigns
• Marketing Strategy
• Online Marketing
• Brand Awareness
• Content Strategy
• Content Management Systems (CMS)
• SEO
• Google Ads
• English Proficiency (Verbal and Written)