Roles & Responsibilities:- Driving customer experience (CX) Continuous tracking of Own & Third party platform order ratings & Restaurant ratings for all the cities Analyzing the customer feedback data and aligning Operations Team to ensure that all kitchens meet the order rating target and are above competition in terms of restaurant ratings on third party platform Interacting with customers to find out their concerns and pain-points. Coordinating accordingly with Culinary Innovation Center Team and Brand Managers to continuously improve the product portfolio Providing insights to Brand Managers for discounting & pricing based on customer feedback to increase sales and customer retention Analysing competition brands and looking for competitive edge in Products in our brands. Working on improving NPS scores SOP Simplification Reviewing processes and SOP's to bring in better efficiencies in day to day operation Tracking SOP deviations through camera audits and aligning Training Team accordingly to make sure 100% adherence is there in the kitchens New Product Launches Smooth execution of new product launches by ensuring timely supplies, proper training, and content update on all platforms in coordination with respective cross-functional teams. Tracking adherence of newly launched products’ SOPs very closely for initial weeks to ensure proper execution inside all the kitchens through camera audits Driving Sales Working closely with brand managers to ensure all marketing activities (ATL, BTL etc) are executed well in kitchens Coordinating with MIS, Supply & Field Operations Teams to avoid product deactivation & sales loss across markets Identifying Sales opportunities in Kitchens and Channels. About Rebel Foods Rebel Foods (Parent Company of Faasos), our nine year old startup, commonly known for its larger brands – Faasos, Behrouz Biryani, Oven story and Mandarin Oak is disrupting the food delivery business by building and running the largest chain of internet restaurants, globally. In the last four years, we have opened 3000 + internet restaurants in India across 10 brands in 35 cities, – thus creating a completely disruptive model of building restaurants on the cloud. We are also expanding in the International markets like UAE, South East Asia and UK. At 150 MN USD+ revenue and 110% YoY growth, we are the world’s largest and fastest growing Internet Restaurant / Cloud Kitchen Company, by a very wide margin. The secret behind this growth is our model of one kitchen = multiple brands. In two years, we have built India’s leading national Biryani brand – Behrouz, on top of Faasos, our first brand. Subsequently, we have launched national brands across Pizza, World Cuisine, Desserts, Beverages and Chinese – and these brands are now scaling super-fast. This gives us the ability to play across all customer food missions / occasions through the same infrastructure base. Because of our asset lite model and no incremental investments for subsequent brands, our economics engine is producing tremendous results from payback, to capital efficiency to kitchen profitability. Also we have taken out the biggest risk from opening restaurants – location dependence. 100% on delivery, we have no location risk. While 65% of restaurants shut down in year 1, globally, we have never had to shut down any of our locations. This way, we have completely changed the way restaurant businesses are built and are spearheading the revolution globally for building RESTAURANTS ON INTERNET The Rebel Culture -: Finally, but most importantly, Rebel is not a usual workplace. The following slides will give you a sense of our culture, how Rebel conducts itself and who will fit into the company. Please go through it before you make your mind up. It’s not everyone’s cup of tea. https://www.slideshare.net/JaydeepBarman/culture-rebel
About Techzilla India Techzilla India Infotech is a complete tech solution startup. We constitute young energized people who constantly think of what's next & how a process can be improved by balancing out tech and mind. We are into websites, application development & digital marketing. To empower young talents in the field of information technology, we conduct workshops on web and emerging technologies. About the work from home job/internship Selected intern's day-to-day responsibilities include:1. Conduct business research and competitive analysis2. Plan and develop strategies for starting new operations3. Think continuously about what's next and list down new opportunities for the business to adopt4. Study the market and analyze how the business can position itself efficiently in the MarketCandidates from IT/Computer Science background will be preferred.
An entrepreneurial conference research and production company looking for an ambitious, dedicated and experienced Conference Manager to help grow both the conferences and the company. We are looking for someone creative, organised and passionate about project management and events,who can plan an event from start to finish that exceed our expectations. Key tasks and responsibilities: Development, production and delivery of projects from proposal to execution, on time, within budget, that exceed our expectations Coordinate all operations, from sourcing and negotiating with vendors and suppliers to venue searches and bookings Setting, communicating and maintaining timelines and priorities on every project Develop and maintain event databases, such as filtering and segmentation, with meticulous attention to detail Coordinate event logistics and collateral material design, production and distribution and maintain production schedules for event materials/collateral Communicating, maintaining and developing client and supplier relationships Perform general duties to support event planners, project managers and the Global Event team Analyse events portfolio and key performance areas and prepare event follow-up reports, identify areas to improve on for future events Montoring calendars and booking in meetings and calls for the management team Competitor research, analysis and reporting · Candidate requirements: Minimum 2-3 years minimum operational or project management experience from a B2B events/conference production company Graduated to degree level or equivalent in your chosen discipline, ideally Marketing, Social Sciences, Humanities, Languages or similar Fluent in written and spoken English Ability to work under pressure and meet demanding deadlines Ability to work independently and show a strong sense of initiative, taking ownership of key projects when required with a proactive attitude Ability to multitask, prioritise and be flexible is essential Works well as part of fast-paced team, prioritising effectively and managing workload Excellent IT skills - proficient in both Windows and Mac operating systems (i.e. PowerPoint, Keynote, Excel, Word, Outlook) Strong interpersonal and communication skills both verbal and written, able to successfully interact with all parts of the business and stakeholders at all levels Excellent organisational, analytical and administrative skills, meticulous attention to detail Flexible in approach and able to amend hours as required to suit business needs Adept at general administrative tasks like budgeting, data entry, and word processing