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Role Overview: We are seeking a highly experienced and technically proficient Lead Performance & Reliability Engineer to join our dynamic team. The ideal candidate will possess a deep understanding of performance testing methodologies across mobile and web platforms, with hands-on expertise in industry-leading tools. You will be instrumental in ensuring the scalability, stability, and responsiveness of our critical systems, from initial design to production monitoring. A strong background in site reliability engineering principles, coupled with a proactive approach to identifying and resolving performance bottlenecks, is essential.

Key Responsibilities:

• Performance Strategy & Execution:
• Lead the design, development, and execution of comprehensive performance testing strategies for complex mobile (iOS/Android) and web applications.
• Define performance SLAs, identify key performance indicators (KPIs), and establish performance baselines.
• Conduct various types of performance tests including load, stress, scalability, endurance, and failover testing.
• Tooling & Automation Expertise:
• Utilize and optimize leading performance testing tools such as LoadRunner and JMeter to simulate realistic user loads and analyze system behavior.
• Develop robust, scalable, and maintainable performance test scripts across diverse protocols.
• Implement and integrate performance testing into CI/CD pipelines for continuous performance validation.
• Monitoring & Observability:
• Leverage monitoring and observability platforms like Datadog, Splunk, and Kibana for real-time performance monitoring, root cause analysis, and proactive issue detection in production environments.
• Configure dashboards, alerts, and reports to provide actionable insights into system health and performance trends.
• System Analysis & Optimization:
• Perform in-depth analysis of performance test results and production metrics to identify bottlenecks in application, database, and infrastructure layers.
• Collaborate closely with development, architecture, and operations teams to recommend and implement performance improvements.
• Deep dive into SQL Queries and MongoDB performance, optimizing database schemas, queries, and indexing for optimal throughput.
• Chaos Engineering & Resiliency:
• Familiarity with Gremlin or similar chaos engineering platforms to proactively identify and address system weaknesses under adverse conditions.
• Contribute to building resilient and fault-tolerant systems.
• Architectural & Methodological Leadership:
• Apply principles of SAFe (Scaled Agile Framework) or similar agile methodologies to integrate performance engineering practices seamlessly into the software development lifecycle.
• Work closely with architects and developers to ensure performance considerations are embedded from the design phase.
• Data Management & Scripting:
• Proficiency in writing and optimizing complex SQL Queries for performance analysis and data manipulation.
• Strong Scripting skills (e.g., Python, Java, JavaScript, Shell Scripting) for test automation, data generation, and custom tool development.
• Experience with MongoDB for NoSQL database performance analysis and optimization.
• Emerging Technologies & AI:
• Exposure to or keen interest in utilizing AI/ML-driven tools for performance analysis and optimization, including understanding the capabilities of Azure Copilot or similar AI assistants in a development context.
• Mentorship & Collaboration:
• Mentor junior engineers and share best practices in performance engineering.
• Foster a culture of performance awareness and reliability across engineering teams.

Required Skills & Experience:

• 9-12 years of progressive experience in Performance Testing, Performance Engineering, or Site Reliability Engineering.
• Demonstrable expertise in Mobile Performance Testing for both iOS and Android platforms.
• Hands-on mastery of LoadRunner and JMeter for performance test script development and execution.
• Extensive experience with performance monitoring tools such as Datadog, Splunk, and Kibana.
• Solid understanding of database performance concepts and hands-on experience with SQL Queries and MongoDB.
• Proven ability in at least one major scripting language (e.g., Python, JavaScript, Java, Shell).
• Experience with or strong understanding of Agile methodologies, preferably SAFe.
• Familiarity with Chaos Engineering principles and tools (e.g., Gremlin).
• Understanding of cloud platforms (Azure preferred) and exposure to AI-assisted development tools like Azure Copilot is a plus.
• Strong analytical, problem-solving, and debugging skills.
• Excellent communication and collaboration abilities.
• Bachelor's or Master's degree in Computer Science, Engineering, or a related field.

Job Purpose

• Deliver on significant portfolio indicators and maximise resolution/ roll backs/ normalization / recoveries and influence reduction in bucket inventory by enhancing performance.

• Be the executor of collection strategies implemented by the ACLM/RCLM/Centre Head.

• To ensure that all laid down processes are adhered to without any deviations. Have checks and balances to ensure smooth process adherence.

Liaison with other functions and departments viz. sales , credit, operations , RIC, Legal Receivables Management

Job Responsibilities(JR) :

• Manage and deliver monthly performance in terms of, resolution, roll backs, recovery rates/ values as per the target set for the assigned portfolio.

• Review field follow-up for the portfolio managed towards achievement of target set.

• Monitor the agency / field executive’s performances periodically.

• Achieve the money collection under principal, fees & charges as per targets.

• Regular visit to yard and reporting thediscrepancies / compliant items as a visitreport. (Applicable for Auto, Two Wheeler,

Agri & CTG Loans)

• Ensuring timely allocation and field follow- up.

• Effectively address disputes, expired etc cases to prevent any probable escalation and highlight sensitive accounts to Area Collection Managers to prevent the same.

• Ensure trails updates are recorded in web- collections for follow-up on skip marking,deceased specifically apart from follow-up on normal portfolio.

• Ensure that the agency resources are optimally used wrt the number of visits, contacts, PTP conversion ratio etc.

• Ensure that calls are made on the portfolio thru recorded lines during the month at the agency level and field visit updates are available in the web-collections. Call recordings have to be validated and updated in the visit report submitted to the agency process Management

• All Banks process to be adhered to in totality in Unit performance

• Cash deposit process including monitoring TAT taken by agencies to deposit money collected.

• Receipt Management – including receipt recon, sighting of unused receipts, completion of lost receipt formalities.

• Settlement process involving issue of settlementletters to be in line with approvals received.

• Manage escalations and ensure resolution of all cases.

• Ensure repo process including repo kit to vendors, usage of repo app at agency level, valuation, sale of vehicle (online/ off line), RC

book updation are managed as per the laid down guideline.

• Training programs to be done monthly and all employees to be covered for minimum man hours every quarter.

• All vendor bills are processed within 30 days of work and no vendor bill is left unprocessed for 60 days at any given point of time

• Ensure 100% usage of collection system and receipt mobility (HHT).

• Ensure nil delay in cash TAT and mis-posting of payments Vendor Management

• Management of field/ referral vendors

• Ensure compliance from the vendors on laid down processes.

• Monitor performance of field agencies and address performance deficiencies.

• Ensure 100% compliance of critical items like DRA certification/ police verification etc.

• Code of conduct to be followed by the vendor across aspects of field and tele calling.

• In case of yard management, ensure set targets for the inventory movement in yard and sale process are met.

Regular review of vendors/yards basis their performance, man power invested productivity expectations and process norms.

Relationships and Roles

To ensure smooth functioning of day to day process, the position is critical to have close interaction with following functions

INTERNAL

• Sales (Sales Manager) : coordinating with sales for feedback and resolutions on Non-starters / frauds. Sharing data regarding negative profiles and areas basis portfolio trends

• Local Operations/CPU : coordinating for regular schedule uploads, receipt management, PDC management , PDC presentation. For retrieval of relevant documents for skip tracing and fraud cases

• Process team (Process Managers and Central team): For process and compliance related items EXTERNAL

• Collection Agencies : For delivery of numbers and compliance to process and regulatory requirement

Code Of Conduct & HR Trainings

To follow code of conduct guidelines of bank. Code of conduct training to be done at agency level as per process guidelines.

To nominate and get mandatory trainings done for self as per HR training schedules.

Legal

• Initiating legal in high POS delinquent cases.

• Coordination with legal team for effective use and execution of legal tools.

Educational Qualifications

Graduate / Post Graduate / MBA

Key Skills

• Should possess good communication skills

• Good leadership quality and molding and supporting the team for desired results as per management expectations(for \agencies/off-rolls staff)

• Should be able to handle deadlines and compliance items

• Should be good on follow up and accomplishment of targeted achievements

Experience Required

Sufficient hands on work experience of min. 2 years and above in financial industry

• Should have managed a team of agencies staff/outsourced staff demonstrating high level of competence.

• Should be mature enough to handle customer and agency xecutives/vendors pressurized situations and ensure targets /deadlines

• Should be mature enough to handle people in pressurized situations and ensure targets /deadlines met.

Major Stakeholders

Customers

• Branch Banking Team

• Operations / Sales / Process / RIC / Legal

About Apexon:

Apexon is a digital-first technology services firm specializing in accelerating business transformation and delivering human-centric digital experiences. For over 17 years, Apexon has been meeting customers wherever they are in the digital lifecycle and helping them outperform their competition through speed and innovation. Our reputation is built on a comprehensive suite of engineering services, a dedication to solving our clients’ toughest technology problems, and a commitment to continuous improvement. We focus on three broad areas of digital services: User Experience (UI/UX, Commerce); Engineering (QE/Automation, Cloud, Product/Platform); and Data (Foundation, Analytics, and AI/ML), and have deep expertise in BFSI, healthcare, and life sciences.

Apexon is backed by Goldman Sachs Asset Management and Everstone Capital.

To know more about us please visit: https://www.apexon.com/

About the role:

• Experience: 7+ years of experience building modern web applications working in the fullstack
• Proficiency in TypeScript and JavaScript with a thorough understanding of React.js or Vue.js and their core principles preferred
• Implementing RESTful APIs using .Net/C# preferred with experience with .Net Core, .Net 5 or 6 a bonus!
• Experience with SQL and relational database design with MS SQL Server experience is added advantage
• Experience with NoSQL/document database technologies
• Experience writing automated unit tests in the full stack environment
• Knowledge of modern authentication and authorization mechanisms
• Familiarity with modern front-end and backend build pipelines and tools
• Experience with common front-end development tools such as Babel, Webpack, NPM, etc.
• Experience with modern responsive web application design & development Familiarity with Node.js
• Experience with microservice architecture
• Experience using Git version control
• Experience with VS Code, Visual Studio, or other relevant development tools
• Familiarity with Scrum/Agile principles
• Strong communication skills
• Ability to understand business requirements and translate them into technical requirements.
• 
  

Required skill set:

• Candidate must be good in JavaScript and have experience in at least one modern JavaScript framework such as Vue/Angular/React. But must be willing to work in Vue/React.
• Must have experience in .NET Framework. Good to have experience in .NET Core/.NET 5/6/7. But must be willing and capable enough to learn .NET Core.
• Should be able to work independently with minimum supervision.
• Must be good in programming concepts such as OOPS, Unit Tests, Web API, SQL, etc

Total Experience: 3 to 15 Years

Notice period: Immediate to 30 Days.

Responsibilities:

Implementation of Manufacturing, Costing, Planning Central, Demand Management, Sales and Operation Planning in Oracle ERP.

Drive requirement gathering, Fit-Gap, Solution Design, Build, CRP, SIT, UAT, Cutover/Go-Live and postproduction support for above applications.

Perform configuration/Application setups.

capturing solution design, configuration, documentation, and post-production support.

Responsible for roll out of all Oracle modules for new State operations.

Training the new users and preparation of user manuals

Job Title: Full Stack Developer

Experience: 6-8 years    

Location: Pune 

Mandatory Skills Sets                                                                   

• Expert level design & coding skills .NET framework. Must have wide range of exposure to all .NET framework components like ASP.Net with C#, MVC Ado.Net, WPF, WCF etc. Unit Test Framework
• Good exposure to UI technologies like HTML, CSS, Java Script, JQuery, JQuery, Bootstrap, Angular
• Work on relational database systems, Object Oriented Programming and web application development                                                                
• Non-relational database – Mongo DB/Postgres
• Agile development methodologies and techniques & tools
• Experience in web services, Microservices
• Experience in developing complex/custom application
• Should be able to mentor Software Engineers to support design, code and meet software quality code standards as well as independently design and deliver projects
• Technical Hands on, Passionate, creative and team player
• Solving critical business problems and strong delivery focused
• Excellent Communication and problem-solving skills

Preferred Skills Sets

• Experience in cloud native application development using Azure or AWS will be an advantage
• Direct customer communication with European/US customers.
• Customer site work experience