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Palo Alto TAC Engineer

Department: Technical Assistance Center (TAC)

Location: Bangalore

Job Type: Full-Time

Company Name

Inflow Technologies

Company Website

https://inflowtechnologies.com/

Company details

Founded in 2005, Inflow Technologies is a niche player in the IT Infrastructure Distribution Services industry providing Value Added Distribution in Networking, Cyber Security, Unified Communications and Collaboration, AIDC, Surveillance, Server, Storage & Software related Products & Services in India/South Asia.

Inflow is headquartered in Bangalore with presence across 20+ locations, enabling resellers to design, deploy and adopt IT Infrastructure solutions to facilitate their customer needs. This initiative, supported by a strong technical team of 120+ certified resources, assists channel partners throughout their sales cycle.

Inflow has an annual run-rate revenue of USD 700+ Million.

Location: Bangalore

Mode of Working: Work Form Office

Days of Working: 5 Days a week

Responsibilities

About the Role:

We are looking for an experienced and technically skilled TAC (L1+) to join our Palo Alto Networks support team. 

Key Responsibilities:

• Advanced Troubleshooting & Escalations:
• Handle and lead resolution of highly complex L1+ support cases across Palo Alto Networks technologies (e.g., NGFW, Panorama, GlobalProtect, Prisma, Cortex).
• Technical Leadership:
• Act as a go-to expert for L1/L2 engineers, providing technical mentorship, guidance, and support.
• Collaboration:
• Work closely with Engineering, QA, and Product Management teams to drive product improvements and bug fixes based on customer feedback and recurring issues.
• Root Cause Analysis (RCA):
• Conduct thorough analysis of recurring issues and drive permanent corrective actions.
• Customer Communication:
• Interface directly with enterprise customers, ensuring timely and accurate communication throughout the support lifecycle, especially for high-severity incidents.
• Knowledge Sharing:
• Create and maintain detailed technical documentation, knowledge base articles, and troubleshooting guides.
• Incident Management:
• Assist in managing P1/P2 incidents and ensure proper escalation paths and resolution workflows are followed.
• Training & Development:
• Deliver internal training sessions for TAC team members and contribute to skills development programs.

Interview process

2 Rounds - 1st is Virtual (1 round can be face-to-face)

Skills:

Required Skills & Qualifications:

• 4+ years in a technical support or network/security engineering role.
• Expert-level knowledge of Palo Alto Networks products and technologies.
• Deep understanding of networking concepts (TCP/IP, BGP, OSPF, NAT, VPNs, DNS).
• Experience with security concepts (firewalls, IDS/IPS, threat prevention, SSL decryption).
• Familiarity with tools such as CLI, packet capture analysis (Wireshark), syslog, and debug commands.
• Strong communication and customer-facing skills.

Preferred Skills and Certifications:

• Palo Alto Networks certifications such as PCNSE or PCCSE.
• Experience with cloud security (AWS, Azure, GCP) and Prisma Access or Prisma Cloud.
• Hands-on experience with automation/scripting (Python, REST APIs, Ansible) is a plus.
• ITIL or similar framework experience is beneficial.

Any other additional information

Commitment Clause of 3 Years

Strong Junior Business Development Representative (BDR) / Sales Development Representative (SDR) Profiles

2

Mandatory (Experience 1): Must have minimum 6+ months of experience as a Business Development Representative (BDR), Sales Development Representative (SDR), or Lead Generation Executive in a B2B SaaS company.

3

Mandatory (Experience 2): Must have hands-on experience generating outbound leads for US or UK markets through cold calling, cold emails, LinkedIn outreach, or multichannel prospecting.

4

Mandatory (Experience 3): Must have experience working in an early-stage startup or lean sales team, demonstrating high ownership, self-driven execution, and ability to work with minimal hand-holding.

5

Mandatory (Experience 4): Must have hands-on experience using CRM systems and outbound prospecting tools such as Apollo, Sales Navigator, ZoomInfo, Clay, HubSpot, Salesforce, or similar platforms.

6

Mandatory (Skills): Must possess excellent verbal and written communication skills, strong cold calling ability, objection handling skills, lead qualification experience, and confidence interacting with international prospects.

7

Mandatory (Company): B2B SaaS

8

Mandatory (Shift): Must be comfortable working the 4:30 PM – 3:00 AM shift to support US/UK customers.

9

Mandatory (Note): This is a junior role. Only candidates with 6 months –2 years of overall experience and exposure to US/UK outbound lead generation will be considered.

About the Job:

The Android Developer internship offers an exciting opportunity to gain hands-on experience in developing cutting-edge mobile applications. As an Android Developer intern, you will work closely with our experienced team to create innovative solutions and contribute to real projects.

Roles & Responsibilities:

• Design and build advanced applications for the Android platform.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Work on bug fixing and improving application performance.
• Continuously discover, evaluate, and implement new technologies to maximize development efficiency.
• Participate in code reviews to maintain high-quality code standards.

Required Skills & Qualifications:

• Strong knowledge of Android Development and Kotlin programming language.
• Experience with Javascript, Testing and Debugging techniques.
• Proficiency in Android Studio, Android SDK, Java and Android Application Development.
• Familiarity with XML, RESTful APIs, and version control systems like Git.
• Understanding of SQLite database management.

• Needs to generate qualified opportunities within target industry accounts wherein each opportunity should contain:
• Diagnosis of the prospect's business pains, where Unbxd solutions can fit in, understanding of prospects' buying cycle, procurement process, budgets etc. 
• Needs to identify accounts and do extensive prospect territory planning for the given region.
• Also conduct detailed prospect research within focused industry verticals. 
• Ability to develop a 'Why Unbxd, Why Now' proposition for each prospect interaction, identify and follow up on all marketing leads. 
• Support all the industry or solution specific marketing events in the region. 
• Ongoing record keeping and forecasting within Salesforce CRM & make use of prospecting support tools such as LinkedIn, eTailInsights etc.....

Responsibilities

·  You are responsible for various dimensions of testing (functional/non-functional), ensuring quality experiences to our customers.

·  With your extensive technical expertise and judgment, you are an integrated part of the software development team and define, document, analyze, perform and automate tests for products.

·  You will identify functional /non-functional issues and come up with creative resolutions from test automation.

·  You are responsible for adhering to best QA Automation practices and improving the quality of the products continuously.

·  You are responsible for creating reliability that enables and validates high quality releases at a fast place.

·  You are responsible for creating and executing automation scripts on multiple platforms on Desktop, Mobile-Web and devices (iOS and Android app).

·  Collaborating with QA Analysts and Software Developers to develop solutions.

·  Experience with Agile Scrum process.

Desired Skills:

·  You should have a strong technical background, be detailed driven and have excellent problem-solving abilities.

·  Strong coding skills and OOD/OOP knowledge.

·  You should have around 2 -5 years of experience in test automation of Web/Mobile either.

·  You should have exposure to distributed systems or web applications/mobile applications.

·  Strong understanding of various testing cycles and release activities.

·  You should have working knowledge with one or more functional tools.

·  You must be aware of frameworks like Page Object Model, Funtional object model.. etc.

·  Good to have working knowledge on performance testing and API testing tools like jmeter, Postman and Rest-assured.

·  Experience participating of setup of test automation as part of CI/CD pipelines.

·  Proficiency in programming languages in Java.

·  You should have strong experience in Selenium, appium, rest-assured.

Qualifications

·  Bachelor's degree in CS/IT/EC/ or a any Related field.

·  Previous experience as a test automation engineer (at least 2 year as SDET)

·  Excellent mathematical and problem-solving skills.

·  Highly accurate and detail-oriented.

• 5+ years of working experience in the technologies like Angular6 or higher, NodeJS & MySQL, AWS Cloud Services
• Strong Hands-on with any Enterprise Programming Language (Python/.Net) in past
• Experience with architecting, designing, and debugging MEAN, full-stack based enterprise software
• Should have expertise in designing relational database tables & writing SQL Queries, Stored Procedures, and Functions.
• Ability to handle small teams and mentor them.
• Ability to analyze, design, and build object-oriented, component-based applications.
• Extensive experience in the design, planning, and implementation of complex large-scale enterprise solutions using distributed teams within process-oriented organizations.
• Experience developing and deploying applications on Linux based operating systems
• Willingness to experiment with new and latest tools and technologies.
• Experience in Banking, Credit Card Payments, and Gateways domain would be an advantage. ·