11+ ITIL management Jobs in Pune | ITIL management Job openings in Pune

Experience & Background

• B-Tech/BCA/MCA
• 2-4 years of IT industry experience.
• Minimum 1 year of implementation/customization experience on ServiceNow
• ITIL/ServiceNow
  certifications will be an added advantage.

Job Title: Incident Manager – Fault Management

Function: Incident, Problem & Change Management

Department: NOC Operations / Command Centre / Service Operations

Experience: 6–10 Years

Employment Type: Full-Time

Shift: 24x7 Rotational (as per business requirement)

Location: Gurgaon / Mumbai / Pune (or as per project needs)

Job Summary

We are looking for an experienced Incident Manager to lead fault management operations, ensuring rapid restoration of services and minimal business impact. The role focuses on Incident, Problem, and Change Management, acting as a central point of coordination during major incidents and ensuring compliance with ITIL processes, SLAs, and governance standards.

The ideal candidate will have strong operational leadership, stakeholder communication, and escalation management skills within complex IT / Telecom environments.

Key Responsibilities

Incident Management

• Own and manage P1/P2/P3 incidents end-to-end in line with ITIL standards.
• Act as Incident Commander during major incidents, leading bridge calls and coordinating technical teams.
• Ensure timely incident detection, logging, categorization, prioritization, and resolution.
• Drive restoration efforts and ensure adherence to SLAs, OLAs, and KPIs.
• Provide regular incident status updates to customers, management, and stakeholders.
• Ensure proper incident documentation, closure notes, and audit readiness.

Fault Management & Monitoring

• Oversee proactive fault detection through NOC monitoring tools.
• Ensure alarms and alerts are correlated, triaged, and assigned appropriately.
• Coordinate with L2/L3 engineering teams for fault isolation and resolution.
• Identify recurring faults and initiate preventive actions.

Problem Management

• Lead Root Cause Analysis (RCA) for recurring and major incidents.
• Facilitate Post-Incident Reviews (PIRs) and track corrective and preventive actions (CAPA).
• Maintain problem records and trend analysis to reduce repeat incidents.
• Work closely with engineering and vendors to drive permanent fixes.

Change Management

• Govern changes to production environments to minimize risk.
• Review and validate Change Requests (CRs), MOPs, rollback plans, and impact assessments.
• Participate in CAB (Change Advisory Board) meetings.
• Ensure changes are executed as per approved windows with pre/post validation.
• Track change-related incidents and drive improvement actions.

Stakeholder & Vendor Coordination

• Act as a single point of contact during service-impacting events.
• Coordinate with internal teams, service providers, OEMs, and vendors.
• Manage customer communication during outages and critical events.
• Escalate issues appropriately to senior management when required.

Governance, Reporting & Continuous Improvement

• Prepare and publish incident, problem, and change management reports (daily/weekly/monthly).
• Monitor and improve operational KPIs and SLA performance.
• Drive process improvements aligned with ITIL best practices.
• Maintain SOPs, runbooks, escalation matrices, and communication templates.
• Support audits, compliance reviews, and regulatory requirements (if applicable).

Required Skills & Competencies

Technical & Process Skills

• Strong expertise in ITIL Incident, Problem, and Change Management.
• Experience working in NOC / Command Centre / Telecom / Enterprise IT Operations.
• Good understanding of infrastructure domains:
• Network (LAN/WAN/SD-WAN)
• Security (Firewalls, SOC coordination)
• Data Center / Cloud (basic understanding)
• Familiarity with monitoring tools (SolarWinds, Netcool, Splunk, PRTG, etc.).
• Hands-on experience with ITSM tools such as ServiceNow, Remedy, Helix, Jira.

Soft Skills

• Strong leadership and decision-making abilities during high-pressure situations.
• Excellent verbal and written communication skills.
• Strong stakeholder and customer management capability.
• Analytical mindset with attention to detail.
• Ability to work independently and in cross-functional teams.

Education & Certifications

• Bachelor’s degree in Engineering, IT, Computer Science, or related field.
• ITIL Foundation (mandatory); ITIL Intermediate/Expert is a plus.
• PMP / PRINCE2 / Agile certifications are advantageous.

Experience

• 6–10 years of experience in Incident / Problem / Change Management roles.
• Prior experience handling Major Incidents in 24x7 operations environments.
• Experience in Telecom, BFSI, Managed Services, or Large Enterprise IT preferred.

Key Performance Indicators (KPIs)

• Incident response and resolution times.
• SLA and availability compliance.
• Reduction in repeat incidents.
• Quality and timeliness of RCA reports.
• Change success rate and reduction in change-related incidents.

SEO Analyst – GO MO Group We’re hiring an SEO Analyst to work on exciting international B2B and enterprise brands. If you love digging into data, fixing technical SEO puzzles, building smart strategies, and seeing rankings climb — this role is for you.

• You’ll collaborate with global stakeholders and delivery teams in India, helping high-impact digital brands grow in measurable ways.
• About GO MO Group
• GO MO Group is a global digital marketing agency focused on SEO, performance marketing, and data-driven growth for enterprise and B2B companies.
• Headquartered in Europe, we combine AI, analytics, and smart strategy to help brands scale sustainably.

We believe in:

• Ownership (you run your projects, not the other way around)
• Continuous learning (AI-forward mindset is a big plus)
• Real outcomes (we care about growth, not just reports)

If you’re someone who likes taking initiative and improving systems — you’ll fit right in. What You’ll Be Doing?

• SEO Research & Analysis
• Conduct keyword research aligned with real business goals.
• Run technical SEO audits (site structure, indexing, Core Web Vitals, crawlability — the fun stuff)
• Optimize content, metadata, internal linking
• Analyze performance using GA4, Google Search Console, Ahrefs, SEMrush, Adobe Analytics
• Spot ranking, traffic, and conversion opportunities
• Use GenAI tools (like ChatGPT) to work smarter, not harder

Strategy & Execution

• Build and execute scalable SEO strategies for international B2B websites
• Identify content gaps and growth opportunities
• Track KPIs and continuously optimize performance
• Turn insights into actions(and results)
• Collaboration & Communication
• Partner with Client Success teams in Sweden
• Coordinate with India-based Project Managers
• Present SEO insights and recommendations confidently
• Lead performance review discussions with clarity and impact

What We’re Looking For?

• 1+ years of hands-on SEO experience
• Strong working knowledge of GA4, GSC, Ahrefs, SEMrush
• Experience with Google Tag Manager & tracking setups
• Ability to plan and execute SEO strategies end-to-end
• Awareness of GEO (Generative Engine Optimization) / AI Search trends
• Comfortable using GenAI tools for research and productivity
• Strong analytical thinking
• Excellent English communication skills
• Bachelor’s degree in any discipline
• If you have strong fundamentals, logical thinking, and the willingness to learn — we’re happy to train and grow with you.
• Why You’ll Like It Here
• Work on international enterprise brands
• Exposure to global stakeholders
• AI-forward work culture
• Real growth opportunities

We are looking for QA role who has experience into Python ,AWS,and chaos engineering tool(Monkey,Gremlin)

⦁ Strong understanding of distributed systems

• Cloud computing (AWS), and networking principles. 
• Ability to understand complex trading systems and prepare and execute plans to induce failures
• Python. 
• Experience with chaos engineering tooling such as Chaos Monkey, Gremlin, or similar

• Experience:
• 7+ years of experience in ETL development using IBM DataStage.
• Hands-on experience with designing, developing, and maintaining ETL jobs for data warehousing or business intelligence solutions.
• Experience with data integration across relational databases (e.g., IBM DB2, Oracle, MS SQL Server), flat files, and other data sources.
• Technical Skills:
• Strong proficiency in IBM DataStage (Designer, Director, Administrator, and Manager components).
• Expertise in SQL and database programming (e.g., PL/SQL, T-SQL).
• Familiarity with data warehousing concepts, data modeling, and ETL/ELT processes.
• Experience with scripting languages (e.g., UNIX shell scripting) for automation.
• Knowledge of CI/CD tools (e.g., Git, BitBucket, Artifactory) and Agile methodologies.
• Familiarity with IBM Watsonx.data integration or other ETL tools (e.g., Informatica, Talend) is a plus.
• Experience with big data technologies (e.g., Hadoop) is an advantage.
• Soft Skills:
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills to collaborate with stakeholders and cross-functional teams.
• Ability to work independently and manage multiple priorities in a fast-paced environment.

Preferred Skills:

• Experience with XML-based web services (SOAP, REST).
• Knowledge of database technologies (SQL, NoSQL) for XML data storage.
• Familiarity with version control systems (Git, SVN).
• Understanding of JSON and other data interchange formats.
• Certifications in XML technologies are a plus.

Skills:

 Design and build web applications with React and TypeScript, ensuring high-quality and responsive

user interfaces.

 Write unit tests and integration tests using Jest to ensure code reliability, performance, and

scalability.

 Ensure performance optimization, code modularity, and maintainability of applications

Greetings from Mazenet!

Hope you are doing well !!

We are hiring Python Full Stack Developer for one of our clients.

JD:

1. In Pune, should be working full time from Pune office

2. 4-5 years experience full stack developer

3. Backend : Python , Pandas , APIs , Webserver Ngnix, Data Pipelines

4. Cloud : AWS, AWS API Gateway, AWS Lambda functions, S3 buckets, EC2 instances

5. Frontend : Javascript, React

6. Database : MySQL, Postgres, any document DB

• Kindly let me know if you are interested to proceed further.
• 
  
• Please share with your friends so that it will reach the interested people.

Required Skills

• Experience in developing business solutions using Salesforce Commerce Cloud (Demandware).
• Good knowledge of SFCC / Demandware Script, Java OOP/Node.js.
• Expertise in RESTful web services, Ajax-driven client applications, and includes Advanced JavaScript architectures.
• Good experience in SFRA
• Strong background of World Wide Web Consortium (W3C), accessibility guidelines, model view controller (MVC), agile development, and tools.
• Experience in using Pipelines, JS controllers, ISML templates and real-time data exchange using web services.
• Hands-on experience of integrating custom services into SFCC. Good exposure of payment, tax, and operation management suite (OMS) integrations.
• Good understanding of Business Manager and configuring jobs.
• Strong SQL knowledge.
• Exposure to technical reports and understanding of Demandware limitations, such as quotas.
• Proficient in Demandware foundational concepts with good knowledge of SiteGenesis, UX Studio, content assets or slots, and Demandware Catalog.
• SFCC certifications would be preferred.
• Excellent written and verbal communication skills.
• Motivated to complete tasks independently.
• Candidates ready to join sooner will be preferred.

Job Title: Senior Backend Developer

Location: Mali mahajan road, somwar peth, Pune.

Experience: 5-7 years

Responsibilities:

Backend Development:

• Design, develop, and maintain scalable and high-performance backend systems.

1. Utilize AWS Serverless skills (API Gateway, Lambda, DynamoDB, SQS, Event bridge, CloudWatch, permissions, accounts, multi accounts, streams

Technology Stack:

• Proficiency in JavaScript, Node.js, and Typescript for backend development.
• Leverage AWS services to build serverless applications with a focus on efficiency, security, and reliability.

E-commerce Expertise:

• Bring experience in e-commerce projects, with additional consideration for knowledge of Commerce tools.

Communication Skills:

• Communicate effectively with stakeholders across the US, UK, and Australia.
• Collaborate with cross-functional teams to understand requirements and provide technical insights.

Project Collaboration:

• Work closely with front-end developers, QA engineers, and other team members to deliver end-to-end solutions.

Requirements:

1. Bachelor’s degree in Computer Science or a related field.
2. 5-7 years of backend development experience.
3. Strong proficiency in AWS Serverless technologies.
4. Expertise in JavaScript, Node.js, and Typescript.
5. Experience with e-commerce projects, particularly Commercetools, is an advantage.
6. Excellent communication skills to engage with international stakeholders.