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We are looking for highly motivated Systems Engineers/Systems Administrators (Certified CCNA). The position requires strong technical and communication skills.
As a Systems Engineer, you will be working on the latest products like Windows 11, Windows Server 2022, Microsoft 365, Microsoft Fabric, Azure Databricks, Azure Networking, Hyper V, Spark, SQL Server 2022, Chrome OS, Data Warehousing etc.
Responsibilities:
Deploying, automating, maintaining AWS / Azure-based cloud resources
Evaluate new technology options and vendor products
Develop and maintain custom SharePoint Online pages
Complete certifications and training on the latest technologies
Perform SharePoint Online administrative functions
Develop and maintain PowerShell scripts for regular task automation
Monitor systems, networks, and functions
Identify and document common recovery procedures for service impacting incidents
Establish and follow a ROB (Rhythm of Business) to ensure that all break/fix issues are resolved promptly or escalated to the appropriate group
Develop, communicate and drive Service Improvement Plans to maintain an environment of continuous improvement with a focus on rapid growth, world-class quality, and cost-efficacy
Drive operational aspects of incident management, ensuring SLAs for time, quality, and customer satisfaction are met for our global infrastructure
Manage customer interaction with the utmost professionalism, courtesy, and responsiveness
Responsible for monitoring, data collection, and configuration management, as well as disaster recovery planning, capacity engineering, reliability improvement initiatives, and platform automation
Candidate Profile:
Male Candidates Only
B.E./ B. Tech. in Computer Science /Information Technology or MCA from a reputed university with a minimum 60% aggregate throughout their education
Skills and Abilities:
Excellent communication skills (spoken and written English)
Ability to work in rotational shifts
High-level technical troubleshooting ability Customer orientation
Ability to multitask and work 6 days a week (54 hours per week at a minimum)
Excellent problem resolution, judgment, and decision-making skills
Knowledge about Azure
Knowledge of Power Apps, Microsoft Teams, Microsoft Power Automate
Experience: 1-3 years of proven work experience as a Technical Support Engineer
Designation – Technical Specialist L-1
Employment Type – Permanent
Education – Technical Graduate |Graduate / 12th+ Diploma.
Experience – 3 to 5 Years
Location – Bandra, Mumbai
Working – Monday to Friday
Joining – Immediately
Essential Duties and Responsibilities: (Additional duties may be assigned as required)
- Troubleshoot issues in support of production outages within SLA/escalation guidelines.
- Consult with customers to understand the issues.
- Proactively monitor environments and respond to alerts of systems and issues.
- Having the ability to accurately document all actions taken is key to providing the best support possible.
- Capable of performing in a fast-paced technical environment. Continually identify efficiencies for systems, processes, and procedures.
Required Skills:
- Experience with Proxy
- Understanding of and Networking concepts.
- Basic Knowledge of Network terminologies (IPS/ IDS, eb Proxy, microsegmentation, DDos)
- -Basic Knowledge of Security terminologies
| Expert in configuration, deployment and management of Switches, Routers (Cisco, Arista, Juniper) | ||||||||||||
| Design, implement and support multi-site colocation DC Network architecture, ensuring that it meets the business requirements and performance goals | ||||||||||||
| Prior experience in designing and maintaining LAN/WAN/MPLS/ISP networks | ||||||||||||
| Provide technical assistance with the design, installation, operation, and maintenance of DC Network & Remote/Branch Networks | ||||||||||||
| Working with infrastructure teams to maintain standards for critical infrastructure, across Server and Network Security/networking devices | ||||||||||||
| Implement, manage, monitor, and upgrade security systems for the protection of the organizations data, systems, and networks | ||||||||||||
| Ensure that the organization's data and infrastructure are protected by enabling the appropriate security controls | ||||||||||||
| Analyze security systems and seek improvements on a continuous basis | ||||||||||||
| Responding to all system and/or network security breaches. | ||||||||||||
| Participating in Incident and Change management process. | ||||||||||||
| Daily administrative tasks, reporting and communication with the relevant departments in the organization. | ||||||||||||
| Acting as a SPOC for all network related issues. | ||||||||||||
| Respond to incidents raised by Ops/Support Team | ||||||||||||
| Participate at 24/7 rotation for troubleshooting Critical incidents related to Network and Security | ||||||||||||
| DataCenter Network Up time tracking | ||||||||||||
| Cloud connectivity check as well as site to site tunnels creation to access resources directly from office network. | ||||||||||||
| Networking devices LifeCycle Management Key Skillset required:
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Job Family Descriptor
This includes technology and network planning acorss multiple layers, introduction of new technologies into the network for new services and/or better network efficiency.
Designs the network architecture and performs technical analysis of software, hardware, and network systems, systems engineering for front-end processors, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
Analyses traffic flows and trends, route planning, network optimisation, routing solutions and forecast of traffic. Performs integration with existing systems and conduct service validation prior to hand over to Service Operations team. Has knowledge on IP routers, switches, fiber optic connections, microwave wireless transmission, 2G/3G/4G, DSL and radio frequency systems, etc.
The function engages with LOBs and Products Team to understand market forecast/ trends, and with relevant teams and vendors to discuss solutions and cost estimates and CAPEX optimization initiatives.
Also responsible for equipment planning via rfp while working along with commercial team.
Broad outline of the Role
Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area.
Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.
Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision.
Demonstrates a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation.
Able to identify problems and significantly improve, change or adapt existing methods and techniques
As an IT Infrastructure Architects design and implement information systems that support an enterprise infrastructure. You will provide the necessary technical infrastructure for the development of new and existing infrastructure technologies and system requirements.
Improve efficiency and streamline operations. enhance design specs, create technical documentation, implement control concepts and deliver expected outcomes. Collect performance data to monitor systems resource usage and failures rates and provide solutions and recommend changes. ensure scalability and anticipate capacity growth through careful planning and awareness of industry, business and client’s growth trends. Design activities rely on accurate data, sensible KPIs and performance metrics to improve processes and bridge gaps
Primary Responsibilities:
Conducting research on emerging and existing technologies. Recommend system alternative technologies and infrastructure development efforts that increase infrastructure flexibility, reliability, stability, scalability, resilience, availability, performance and cost effectiveness. All collective research efforts will contribute to the creation of architectural road maps that leverage software and cloud technologies. Research customer interaction, policy adherence, enterprise processes. May act as the subject matter expert of architectural virtualization.
Needs to guide in execution of Incident, Change, Release, Problem, Performance, and Availability Management
Security of all infrastructure is of paramount importance and is periodically audited, monitored and updated in keeping up with latest threats and risks.
Identifying best practices for future implementation. Architects provide feedback to the enterprise and incorporate all gathered information into future integration plans.
Provides DevOps thought leadership and mentoring in both advisory and delivery contexts, focusing on the requirements of Technology and Business and how these are best served by continuous improvements to our delivery approach
Required Technical skills and Experience
- Over 10+ years of experience as IT Infrastructure Architect
- Bachelor / Masters Degree in Computer Science, Information Technology or related field
- Must have experience in Infrastructure architecting on AWS/ Azure/ Google cloud.
- Should have a very good understanding of Cloud Native services (IaaS, PaaS, SaaS) platforms for application deployment and scalability in a cost effective manner, addresses scalability, availability, service continuity (DR), performance and security requirements. auto-scaling and self-healing.
- Has hands on experience with cloud orchestration using Kubernetes or apache Mesos on marathon would be an advantage
- Evangelizing microservices-based architectures using containerized applications; help to drive strategy and implementation of cloud native infrastructure
- Sound Knowledge of RDBMS, preferably with MYSQL Mongo, Elasticsearch, Redis. Working knowledge of, CDN/WAF
- Proven expertise on Linux, and DevOps tools such as Git, Jenkings, maven, Bamboo Docker, Puppet, Ansible,Kubernetes,terraform. Elastic Beanstalk, Openshift
- Infrastructure security (VPC, tunneling, API management, Governance) and networking security solutions like routing, switching, Firewalls etc.
- Good debugging skills on Linux, Apache, Nginx, PHP, MYSQL and cloud-based application and administration of RHEL, CentOS/Ubuntu
- Experience in Cloud scale APM and Monitoring Tools such as ELK ,Splunk, Nagios, Graffana, XMON Datadog, Dynatrace, Appdynamics, Cloud Monitoring.
- Troubleshoot and debug environment and infrastructure problems found in the production and non-production environments.
- Implements security improvements by assessing current situations; evaluating trends; anticipating requirements.
- Determines security violations and inefficiencies by conducting periodic audits.
- Upgrades system by implementing and maintaining security controls.
- Must have knowledge of leading storage backup solutions.
- Experience with one or more Unix shell scripting languages (Bash, C-Shell)
- Team mentoring and support for ramping up new engineers
- Provide leadership in planning, defining requirements, scoping efforts, and setting appropriate milestones
- Using a data-driven process/mindset, author technical content to support the incident response process (e.g. postmortem/root cause analysis) and develop interim solutions to prevent or quickly resolve issues/problems the next time.
- Experience with networking technologies (routing, switching, IP addressing, DNS, Load balancers, etc.) Knowledge of : - File systems, NFS, CIFS, iSCSI - IPv4 networking, including TCP/IP, SMTP/POP/ IMAP, HTTP/S, LDAP – DNS
- Ability to work independently while tackling complex problems
- Passionate to palm ownership and responsibility of the systems - 24x7
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