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Job Title: ServiceNow Developer / Senior ServiceNow Consultant

Experience Required

6+ Years

Job Description

We are seeking an experienced ServiceNow professional with strong expertise in one or more ServiceNow modules, including ITSM, CSM, HRSD, ITOM, HAM, CMDB, SPM, or GRC. The ideal candidate should possess hands-on experience in designing, developing, configuring, and implementing ServiceNow solutions while collaborating closely with business and technical stakeholders.

Requirements

• 6+ years of experience working on the ServiceNow platform.
• Strong hands-on experience in ServiceNow development, configuration, and administration.
• Experience in one or more ServiceNow modules:
• ITSM (IT Service Management)
• CSM (Customer Service Management)
• HRSD (HR Service Delivery)
• ITOM (IT Operations Management)
• HAM (Hardware Asset Management)
• CMDB (Configuration Management Database)
• SPM (Strategic Portfolio Management)
• GRC / IRM (Governance, Risk & Compliance / Integrated Risk Management)
• Experience in Service Catalog, Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, ACLs, Notifications, Integrations, and Reporting.
• Strong understanding of ServiceNow platform architecture and best practices.
• Experience in designing scalable and maintainable ServiceNow solutions.
• Knowledge of REST/SOAP APIs and third-party integrations.
• Experience in Agile delivery methodologies.
• Strong troubleshooting and problem-solving skills.
• Excellent communication and stakeholder management skills.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Implementation Specialist (CIS) in any module.
• ServiceNow Certified Application Developer (CAD).
• Experience with multiple ServiceNow module implementations.
• Exposure to cloud technologies and enterprise IT environments.

Responsibilities

• Gather and analyze business requirements and translate them into ServiceNow solutions.
• Design, develop, configure, and customize ServiceNow applications and modules.
• Implement workflows, catalog items, forms, UI policies, business rules, and integrations.
• Support end-to-end implementation, testing, UAT, deployment, and production support activities.
• Collaborate with business users, architects, and technical teams to deliver high-quality solutions.
• Perform root cause analysis and resolve complex technical issues.
• Ensure adherence to ServiceNow development standards and best practices.
• Participate in code reviews, design reviews, and solution discussions.
• Create technical documentation, knowledge articles, and support documents.
• Mentor junior team members and contribute to continuous process improvements.
• Support platform upgrades, enhancements, and new feature implementations.

Good-to-Have Module-Specific Experience

• ITSM: Incident, Problem, Change, Request, Knowledge Management
• CSM: Case Management, Customer Portals, Service Operations
• HRSD: Employee Center, HR Case Management, Lifecycle Events
• ITOM: Discovery, Service Mapping, Event Management, Cloud Management
• HAM: Asset Lifecycle Management, Procurement, Inventory Management
• CMDB: Data Modeling, CI Management, Data Governance
• SPM: Demand, Project, Portfolio, Resource Management
• GRC/IRM: Policy & Compliance, Risk Management, Audit Management, Vendor Risk Management

About the Role

Pendo is looking for a Senior Engineering Manager to lead teams building core product capabilities across Analytics, Guides, and Platform services. These are the systems that power how hundreds of millions of end users experience the software.

In this role, you will drive execution against business objectives, direct complex initiatives from kickoff through delivery, and build a team that operates with clarity and focus. You will set clear expectations, delegate effectively, and partner closely with product, design, and senior engineering leadership to keep teams aligned and moving. You default toward action, push teams to deliver value daily, and actively use AI tools as part of how you work.

If you're energized by directing high-impact teams, developing strong engineers, and building a culture where craft and velocity coexist, this role is a great fit.

What You'll Do

Team Leadership & Hiring

• Create an environment where engineers are encouraged to take risks, experiment, and challenge the status quo.
• Lead, mentor, and grow a team of engineers through clear expectations, coaching, and timely feedback.
• Own hiring end-to-end, partnering with recruiting to attract and close top engineering talent.
• Build an inclusive, high-performing team culture grounded in ownership, accountability, and continuous improvement.

Delivery & Execution

• Maintain a high bar for velocity, predictability, and quality.
• Own team execution against product and engineering goals.
• Partner with Product and Design to define roadmaps, scope work, and deliver high-quality outcomes.
• Identify and remove blockers, manage risks, and ensure strong planning and prioritization.

Technical Leadership

• Guide technical direction in partnership with senior engineers and tech leads.
• Shape architecture that drives delivery speed while preserving quality, reliability, and adaptability.

Cross-Functional Collaboration

• Work closely with product, design, infrastructure, and other engineering teams to deliver cohesive customer experiences.
• Align team priorities with broader organizational goals and strategy.

Operational Excellence

• Drive improvements in system reliability, performance, and scalability.
• Establish strong practices around monitoring, incident response, and continuous improvement.

What We're Looking For

• 8+ years of experience in software engineering.
• 3+ years of experience managing and growing engineering teams.
• Proven track record of hiring and building high-performing teams.
• Experience delivering complex, cross-functional initiatives in a product-driven environment.
• Strong technical foundation in backend, distributed systems, or full-stack development.
• Proven ability to lead teams through ambiguity and change while maintaining execution.
• Actively uses AI tools in day-to-day work and helps drive adoption across teams.
• Strong communication, organizational, and stakeholder management skills.

Nice to Have

• Experience working on analytics products, user-facing SaaS platforms, or data-intensive systems.
• Experience managing teams across both frontend and backend domains.
• Familiarity with modern cloud environments and scalable architectures.
• Experience working in distributed teams across multiple time zones.

Job Title: C++ Buffer Developer

Location: Pune, India

Experience: 2-3 years

Salary: 8 LPA

Notice Period: 0-15 days

Job Description:

We are seeking a skilled and passionate C++ Buffer Developer to join our team in Pune. As a C++ Buffer Developer, you will be responsible for designing, developing, and maintaining high-performance buffer systems for our software applications. You will collaborate with cross-functional teams to analyze requirements, implement solutions, and ensure the overall quality of the software.

Responsibilities:

1. Design, develop, and maintain C++ buffer systems to meet the requirements of our software applications.
2. Collaborate with cross-functional teams, including software engineers, designers, and product managers, to understand project requirements and deliver high-quality solutions.
3. Write clean, efficient, and maintainable code following best practices and coding standards.
4. Conduct thorough testing and debugging to ensure the stability and performance of the buffer systems.
5. Optimize and enhance existing code to improve overall system efficiency and performance.
6. Participate in code reviews to provide and receive constructive feedback for continuous improvement.
7. Stay up-to-date with the latest industry trends and technologies related to C++ programming and buffer systems.
8. Document the design, implementation, and maintenance of the buffer systems for future reference.

Requirements:

1. Bachelor's degree in Computer Science, Software Engineering, or a related field.
2. 2-3 years of hands-on experience in C++ programming, specifically in designing and developing buffer systems.
3. Strong knowledge of data structures, algorithms, and object-oriented programming principles.
4. Proficiency in using C++11 or higher versions.
5. Experience with memory management techniques and performance optimization.
6. Familiarity with Linux/Unix environments and development tools.
7. Good understanding of software development lifecycle and agile methodologies.
8. Excellent problem-solving and analytical skills.
9. Strong communication and collaboration abilities.
10. Ability to work independently and handle multiple tasks simultaneously.
11. Knowledge of network protocols and socket programming is a plus.
12. Experience with version control systems (e.g., Git) is preferred.

If you are a talented C++ developer with a passion for buffer systems and want to contribute to the success of our software applications, we would love to hear from you. Apply now and join our dynamic team in Pune!

Note: The salary mentioned is as per the budget and may be subject to negotiation based on the candidate's skills and experience.

Designing and developing advanced applications for the Android platform

Unit-testing code for robustness, including edge cases, usability, and general reliability

Bug fixing and improving application performance

• Building interactive consumer data from multiple systems and RESTfully abstracting to the UI through a Node.js backend
• Define code architecture decisions to support a high-performance and scalable product with a minimal footprint
• Address and improve any technical issues
• Collaborate well with engineers, researchers, and data implementation specialists to design and create advanced, elegant and efficient systems