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Job Title: Project Manager

Location: Mumbai

Experience: 2 to 4 years

Job Type: Full-time

Job Description:

We are looking for a motivated and experienced Project Manager to lead software development projects in an Agile environment. The ideal candidate will have 2 to 4 years of experience managing projects, working closely with development teams, and ensuring timely and high-quality delivery aligned with business goals.

Key Responsibilities:

• Lead and manage end-to-end software development projects.
• Facilitate Agile ceremonies like daily stand-ups, sprint planning, reviews, and retrospectives.
• Collaborate with Product Owners to manage and prioritize the backlog.
• Remove impediments to ensure smooth workflow and timely delivery.
• Track project progress using Agile metrics (e.g., burndown charts, velocity).
• Communicate project status, risks, and issues effectively to stakeholders.
• Encourage a culture of collaboration, continuous improvement, and accountability.
• Ensure adherence to Agile methodologies and the Software Development Life Cycle (SDLC).

Required Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Information Technology, or a related field.
• 2 to 4 years of experience in a Project Manager or Scrum Master role.
• Strong understanding of Agile and Scrum frameworks.
• Basic knowledge of SDLC and understanding of software development practices.
• Familiarity with project tracking tools like JIRA and Confluence.
• Strong communication, problem-solving, and leadership skills.

Preferred Qualifications:

• Certification in Scrum (CSM) or Agile methodologies.
• Basic coding knowledge or understanding of software project structures.
• Experience in IT or software development environments.

Looking for technically skilled candidates with excellent interpersonal skills for the technical support position. Technical support officers troubleshoot technical issues, provide timely customer feedback, and support the roll-out of new applications, among other duties.

Moreover, technical support officers need to talk to customers directly, as well as create written documentation, requiring excellent written and verbal communication.

Responsibilities:

• Identifying hardware and software solutions.
• Troubleshooting technical issues.
• Diagnosing and repairing faults.
• Resolving network issues.
• Installing and configuring hardware and software.
• Speaking to customers to quickly get to the root of their problem.
• Providing timely and accurate customer feedback.
• Talking customers through a series of actions to resolve a problem.
• Following up with clients to ensure the problem is resolved.
• Replacing or repairing the necessary parts.
• Supporting the roll-out of new applications.
• Providing support in the form of procedural documentation.
• Managing multiple cases at one time.
• Testing and evaluating new technologies.
• Conducting electrical safety checks on equipment.

Requirements:

• Degree in computer science or information technology.
• Certification in Microsoft, Linux, or Cisco is advantageous.
• Prior experience in tech support, desktop support, or a similar role.
• Proficiency in Windows/Linux/Mac OS.
• Experience with remote desktop applications and help desk software.
• Attention to detail and good problem-solving skills.
• Excellent interpersonal skills.
• Good written and verbal communication.

• Cable or wire marketing back ground is preferable.
• Communicate with office & production team for status of order and position of sales.
• Prepare monthly, weekly or daily sales analysis.
• Work closely with business Development team.
• Identifying and target new clients from different industries.
• Conducting regular research on prospects for an in-depth analysis of their businesses and associated needs.
• Generating new business from these clients.
• Converting these new businesses into key accounts.
• Developing new business initiatives with the client to increase the share of wallet.
• Understanding clients brief and articulate it into meaningful deliverable.
• Obtaining client feedback and drive increases in client satisfaction and engagement.
• Driving client service excellence and a culture of delighting clients.
• Achieving Top and Bottom line Revenue & Profitability.
• Work with strong ethics and follow company's work-guidelines and procedures.
• Pitching for new business development, building and maintaining strong relationships with key accounts and agencies.
• Responsible for Sales Business targets.
• Follow up continuously with clients.
• Recommend and do approvals, certifications etc.