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ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Design engineer - Eplan

(2 to 3 years

Eplan certification

Diploma / BE - electrical / instrumentation)

Job Description:

We are looking for a skilled and enthusiastic Java Developer to join our development team. The ideal candidate should have solid experience in Java and should also be familiar with Kotlin for backend development. You’ll be responsible for designing, developing, and maintaining high-performance, scalable applications.

Key Responsibilities:

• Design, develop, and maintain efficient, reusable, and reliable Java code.
• Work on Kotlin-based backend applications as per project requirements.
• Develop RESTful APIs and backend services.
• Ensure the best possible performance, quality, and responsiveness of applications.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Identify bottlenecks and bugs, and devise solutions to these problems.
• Participate in code reviews and contribute to team knowledge sharing.

Your job responsibilities include

·         Planning and coordinating with internal and external stakeholders to ensure project execution as per technical and functional specifications.

·         Reviewing technical requirements and adapting those into a http://force.com/" target="_blank">Force.com application.

·         Communicating with end-users to fully understand client expectations.

·         Participating in and leading code-review sessions to identify potential project bottlenecks and suggest solutions.

·         Requirement analysis, database design, coding, testing, implementation, and maintenance of Salesforce and associated software applications.

·         Managing technical delivery of integrations and custom extensions.

·         Providing hands-on support in software/application architecture, development, design, independent analysis, and problem resolution.

·         Overseeing development, design, UI, and technology integration efforts for the effective completion of a project.

·         http://salesforce.com/" target="_blank">Salesforce.com setup, configuration, customization, data migration, and deployment of applications to http://force.com/" target="_blank">Force.com platform

· Guiding clients over technology, processes, and applications while updating them on regular project-related developments.

Who you are

·         4+ years of experience in http://force.com/" target="_blank">Force.com applications design, development, integration, AppExchange launch and support and minimum 6 months to 1 year of hands-on experience in Salesforce Lightning development.

·         Fluent in Salesforce Lightning. Extensive experience developing Lightning Components – both within the Salesforce Lightning Design System and by writing custom Lightning Components in Java Script within the Aura framework.

·         Solid experience in Lightning component development and Salesforce customization.

·         Convert business requirements into well-architected solutions that best leverage the http://salesforce.com/" target="_blank">Salesforce.com platform. Develop the technical Design, custom solution, and system design based on lightning platform

·         Minimum of 6 months Lightning Component development experience.

·         Minimum of 6 months experience with Salesforce platform programming languages – Apex, Visualforce, Lightning Component framework.

·         Minimum of 6 months experience with Lightning Design System framework.

·         JavaScript, Remote Objects or JavaScript Remoting/events, JQuery, CSS

·         Salesforce Static Resources Setup and usage of lightning apps and embedding in VF pages.

·         Implementing REST integration (http://salesforce.com/" target="_blank">Salesforce.com web services API, REST API, JSON, Apex, HTML)

·         Being a Certified http://force.com/" target="_blank">Force.com Developer is a must, an Advanced Developer is highly desirable

·         Strong knowledge of Agile methodology

·         Proficiency in Apex, Visualforce, Web Services, SOQL, AJAX, XML, Javascript, HTML

·         Experience in SFDC customization, integration, and administration

·         The ability to lead workshops and provide direction to your team members

·         Excellent communication and presentation skills

Skills:- Salesforce, Salesforce Lightning, Integration, Salesforce Apex, and Visualforce.

We’re looking for a Quality Analyst with 3 to 5 years of experience.

You will help us in extending and maintaining our platform, join a cross functional team with different nationalities, backgrounds and experience levels. The agile team is co-located including the Product Managers. You will collaborate with all team members in order to deliver the best solutions that enhance our platform. This job is based in Magarpatta City, Pune where you will as part of Springer Nature’s digital product development team. You’ll be part of our big community of developers located in Germany, UK and India, to name a few.

About Springer Nature India Pvt. Ltd:

 Springer Nature opens the doors to discovery for researchers, educators, clinicians and other professionals. Every day, around the globe, our imprints, books, journals, platforms and technology solutions reach millions of people. For over 175 years our brands and imprints have been a trusted source of knowledge to these communities and today, more than ever, we see it as our responsibility to ensure that fundamental knowledge can be found, verified, understood and used by our communities – enabling them to improve outcomes, make progress, and benefit the generations that follow.

Visit: http://group.springernature.com">group.springernature.com and follow @SpringerNature

If you are still wondering, why should you work with us. Here are 5 reasons why?

1. Springer Nature is one of the world's largest publishing company. Nobel laureates publish their research at Springer.
2. We are truly a digital organization and Springer Nature Pune is at the helm of this digitization.
3. We not only believe but preach providing good work life balance to our employees.
4. We are investing in building our products using machine learning and NLP.
5. We work in latest technologies like AWS and Scala.

About the Team:

The Enterprise Content Management (ECM) team at Springer Nature, Pune is responsible for delivering solutions related to Journals and Books Publishing and Production Systems for Scientific, Technical and Medical Publishers (STM Publishers) & Education Publishers around the world. Our teams incorporate latest technologies built upon OpenText Documentum/ xCP Test Automation Framework to streamline, automate production workflows, and maintain metadata for Springer Nature; this helps us to continuously improve business response time and revenue stream. Every project is implemented in a distributed agile environment while continuously collaborating with customers stationed at various locations around the world.

Job Title: Quality Analyst

Work Location: Tower 9, Magarpatta City, Hadapsar, Pune, Maharashtra, India. (Work from home until COVID-19 pandemic is over)

Years of Experience: 3 to 5 years

Type of Employment: Permanent

Notice Period Preference:Candidates joining in 15 days of being offered

Technical/ Functional Competencies:

• Strong manual testing skills
• Troubleshooting in automation testing
• Identify and set up best practices
• Software testing fundamentals
• HTML
• Selenium
• Core JAVA
• Oracle/MySQL queries
• Agile methodology

Key Responsibilities:

• Plan and coordinate for testing deliverable activities
• Attend daily project ceremonies and discuss the day’s plan and raise impediments, if any
• Look at JIRA board for Stories to be picked up
• Collaborate with testing team to analyze regression test report and take corrective 
   measures
• Identify gaps in process and implement best practices for the same
• Provide project health updates to various stakeholders

           3.Current CTC Per Annum: