11+ Twitter Jobs in Pune | Twitter Job openings in Pune

Position: Call Quality Analyst

Key Responsibilities:

1. Conduct call audits: Listen to recorded or live customer service calls to evaluate the quality of interactions, ensuring adherence to company standards.

2. Quality assessment and control: Evaluate call agents' performance based on established metrics, including communication skills, product knowledge, adherence to scripts, and compliance with company policies.

3. Provide feedback: Deliver constructive and actionable feedback to call agents based on audit results to help them improve their performance and enhance customer satisfaction.

4. Reporting: Prepare detailed reports summarizing audit findings, trends, and areas for improvement. Provide regular reports to the management team.

5. Process improvement: Work with cross-functional teams to identify process improvements that can enhance the overall quality of customer interactions.

6. Compliance: Ensure that all customer service activities comply with legal and regulatory requirements.

7. Customer feedback: Incorporate customer feedback into quality assessment processes

Qualifications:

• Bachelor's degree in a relevant field or equivalent work experience.

• Proven experience in quality analysis and call auditing, preferably in a customer service environment.

• Excellent communication skills, both written and verbal.

• Knowledge of relevant industry regulations and compliance standards.

• Proficiency with Microsoft Office suite (Word, Excel, PowerPoint).

call QA for Pune

language- gujarati, tamil, telugu,malayalam, Punjabi, kannada (any)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 25k ctc location: Vimaan Nagar

call QA for Banglore/Jaipur

language- Hindi andEnglish (both)

Experience- 6months- 2yrs (BPO Voice also considerable)

Salary- 22k ctc LOCATION: HSR layout

The Human Resource Manager will perform the routine functions of hiring and interviewing staff, administering pay, benefits, setting up and enforcing company policies and practices.

• Provides constructive and timely performance evaluations.
• Handles discipline and termination of employees in accordance with company policy.

• Partners with the leadership team to understand and execute the organizations human resource and talent strategy particularly as it relates to current and future talent needs, recruiting, retention, and succession planning.
• Manages the talent acquisition process, which may include recruitment, interviewing, and hiring of qualified job applicants, particularly for managerial, exempt, and professional roles; collaborates with departmental managers to understand skills and competencies required for openings.
• Analyzes trends in compensation and benefits; researches and proposes competitive base and incentive pay programs to ensure the organization attracts and retains top talent.
• Creates learning and development programs and initiatives that provide internal development opportunities for employees.
• Oversees employee disciplinary meetings, terminations, and investigations.
• Maintains compliance with regulation authorities and local employment laws and regulations, and recommended best practices; reviews policies and practices to maintain compliance.
• Maintains knowledge of trends, best practices, regulatory changes, and new technologies in human resources, talent management, and employment law.
• Performs other duties as assigned.

Greeting...!!!

Are you looking for an Immediate job offer?

Job Title: SAP Consultant / Sr. Consultant - Basis

Location: Baner, Pune (WFO)

Experience: 6+ years

Must Have: Implementation and Support project exp

***Only Immediate or serving notice will consider**

Key Responsibilities:

• Implement and support SAP Basis/ALM solutions
• Provide technical expertise in a customer-facing role
• Analyze complex requirements and provide system solutions
• Design, customize, configure, and test SAP systems
• Act as a liaison between client stakeholders and the technical team
• Perform performance monitoring, tuning, and problem resolution
• Assist in SAP upgrades, system refresh, and system copy activities
• Manage SAP parameter changes, operation modes, and logon groups
• Administer SAP databases (HANA, MSSQL, DB2, Oracle)
• Handle incident, problem, and change management processes
• Provide ad-hoc training and user support as needed
• Mentor junior team members and document processes and solutions

Required Knowledge/Skills:

• 6-8 years of experience as a Basis consultant handling ECC/S4HANA on Linux and Windows
• Experience with mid-sized SAP upgrades and system refresh/copy
• Knowledge of AS JAVA Stack and SAP Fiori
• HANA installation and administration experience
• Proficiency in add-on and support pack application and troubleshooting
• TMS administration, configuration, and troubleshooting
• SAP role-based authorization knowledge
• Spool administration and troubleshooting printer issues
• Ability to work in shifts and handle high-priority issues
• Strong understanding of incident, problem, and change management processes

Qualifications:

• Degree or similar qualification
• SAP certification preferred

Interested candidates, please send your resume and cover letter to [contact email] with the subject line "SAP Consultant / Sr. Consultant - Basis Application."

Regards,

Dimple Pal | Talent Acquisition - Executive

Linkedin - www.linkedin.com/in/dimple-pal-218b94147

Our Company

Tealbox Digital is reinventing the Ad-Tech space through managed tech plays. We’re focused on helping digital-first businesses generate qualified leads and accelerate their growth. With a combined domain experience of 5+ years, we’ve helped several eCommerce and SaaS businesses scale their customer acquisition funnels, resulting in them raising their subsequent rounds of capital from large investors.

By partnering with Tealbox, founders are able to get access to a digital marketing team that aligns marketing goals with the overall business objectives, which helps bring coherence across functions of the business. In short, we make data-backed, impactful customer experiences accessible to global brands.

We have built a solid team that can deliver extremely high quality results, with consistency and repeatability. We’re looking for like-minded individuals who, above and beyond qualifications and the specifications of this job description, are not looking for the intercept but the slope. Someone who finds comfort in ambiguity, strong communicative idealistic pragmatists, curiosity-first individuals who have a point of view but also an ear to listen.

If this resonates with you, we encourage you to apply!

Job Description

• Taking full ownership of key initiatives within verticals in the business, specifically business development.
• Working with stakeholders to identify & develop sales channels and products
• Extensive experience leading processes and working in/with startups.
• Being an active member of the business development process by identifying, introducing, nurturing and closing global sales opportunities.
• Solving problems through structured thinking, research, project planning, and on-ground execution.
• Owning responsibilities across domains such as strategy, marketing, operations, and partnerships.
• The expectations from this role may not be limited to this job description. Candidates are expected to adapt to the requirements that arise while completing the said processes.

Requirements

• Someone with 2-4 years of experience in startups/ consulting firms
• Willingness to hustle & get their hands dirty, and comfort with ambiguity
• Someone who enjoys taking ownership learns quickly, and has a bias for action
• Has the ability to break down a problem into smaller chunks and the ability to balance between the big picture and tactical activities
• Strong organizational, critical thinking, and communications skills.
• Good attention to detail and the ability to prioritize in a fast-paced environment.
• Able to track high volume activity with exceptional follow-through and attention to detail.
• Problem solver, able to troubleshoot issues independently or escalate when necessary - a sense of accountability and sound personal judgment.

Requirements

• Banking domain, cards area (Credit, debit and prepaid)
• Excellent understanding of Cards and payments technologies
• Know-how of process mapping, requirement gathering, gap analysis, documentation
• Good understanding of following aspects of Vision Plus – CMS, FAS, CDM, TRAMS, Functional understanding of all VisionPLUS blocks, VMXservices, Various reports.
• End to end exposure on testing related activities.
• Experience with mainstream defect tracking tools like JIRA / QC.
• Excellent written and oral communication skills.
• Perform peer review and regular reporting on progress made.
• Must be a very good team player & willing to learn new skills.
• Excellent communication skills.

• 3 years Experience in Ruby on Rails
• Minimum 3 years in MongoDB / PostgreSQL
• Must be from Product based companies