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ITSM Jobs in Bangalore (Bengaluru)

7+ ITSM Jobs in Bangalore (Bengaluru) | ITSM Job openings in Bangalore (Bengaluru)

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OSBIndia Private Limited
Bengaluru (Bangalore)
5 - 10 yrs
₹15L - ₹28L / yr
ServiceNow
ITSM
Bug tracking
Nagios
prometheus
+6 more

1.      Core Responsibilities

·      Review, suggest and implement enhancements/Bug fixes to the ServiceNow platform.

·      Work closely with other IT teams to help implement integrations from other platforms(like Monitoring tools: Nagios, Prometheus, Sematext, Dynatrace etc., )  into the ServiceNow ecosystem.

·      Attend important business meetings to gather information around projects pertaining to ServiceNow.

·      Help to maintain and improve the CMDB by collaborating with key stakeholders to ensure the correct data is being maintained.

·      Help to manage the platform to ensure a reliable seamless user experience.

·      Develop and maintain service catalogue items by collaborating with key stakeholders across the business.

·      Support the banks audit requirements around the ServiceNow platform by helping to provide reports and audits as required.

·      Support audit requirements and compliance to standards

·      Should have knowledge on creating customized Dashboards & Reports

·      Automation using ServiceNow (like Major Incident Management, Incident Reduction, Problem Management etc.,) , if any

·      Should be able to drive Service Improvement Plan’s in optimizing ServiceNow platform on their own

·      Maintain the company’s compliance standards and ensure timely completion of all mandatory on-line training modules and attestations.

 

2.      Experience Requirements

Essential:

·      4 to 6 years previous experience in ServiceNow administration OR Technical work on ServiceNow design and implementation is essential

·      4 to 6 years previous experience in delivering ServiceNow projects (new modules, improvements, enhancements etc.) is essential

·      4 to 6 years previous experience or equivalent qualification in Service Now ITSM & ITOM is essential

·      8 to 10 years overall experience in IT is essential

Desirable

·      3 to 5 years’ experience in orchestration, service mapping is desirable

 

3.      Knowledge Requirements

Essential

·      Very good knowledge of Incident Management, Request Fulfilment, Change Management, Problem Management processes

·      Very good knowledge of ITSM and ITOM practices is essential

·      Detailed knowledge of the ITIL/ITSM Best practices is essential

Desirable

·      Good understanding of CSDM is desirable

·      Good knowledge of the ISO 20K, 27K, 9K is desirable

·      Basic knowledge of IT Infrastructure technologies used in a banking domain in desirable

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Bengaluru (Bangalore)
6 - 12 yrs
₹1L - ₹8L / yr
ITSM
BMC Remedy
Presales

Please find the Job description.


3 years commitment clause


Company: Inflow Technologies Inc


Fusion, one of the world’s largest BMC Elite partner and leading BSM solutions partner is looking for an experienced Remedy ITSM Consultant to work with us on a full time basis.

Responsibilities:

Install, Configure, Develop, Integrate BMC Remedy ITSM suite configurations and customisations as per Customer requirements

Understand the business use of the ITSM configurations / customisations

Proactively manage technical relationship according to the customers business priorities with an eye to avoiding business-critical situations and maximizing the solution value

Understand the downstream uses and impact of ITSM Configuration in follow-on reporting and interface applications.

Good experience of working on the whole ITSM suite including:

Asset Management

Incident Management

Problem Management

Change Management

Knowledge Management

Service Request Management

Service Level Management

Good experience of working on CMDB, Atrium Integrator, Pentaho Spoon

An ideal candidate will have worked on various versions of ITSM including 7.6.04, 8.x and 9.x, 18.x and 19.x

Good experience and knowledge of integrations

Good experience and knowledge of BMC Smart IT, DWP (aka My IT) and DWP Catalog (aka Service Broker)

Knowledge of Databases, Windows, Linux

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Hiring for MNC
Agency job
via Rigel Networks by Madhu Seetha
Bengaluru (Bangalore)
3 - 5 yrs
₹5L - ₹15L / yr
ServiceNow
ITSM
Integration
Webservices
Scripting
+1 more
  • System integration experience using web services and other web-based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Experience with the development and implementation of ServiceNow CSM, ITSM modules or other ITSM applications.
  • Experience with Business Rules, Script Includes, UI Actions, and Scheduled Jobs - all scripted aspects of the ServiceNow system
  • Experience with ServiceNow client and server-side Javascript and the ServiceNow APIs
  • Scripted Web-Services, AJAX, Business Rules, JavaScript, SOAP, REST SSO-SAML Setup and Integration of ServiceNow to Other Applications
  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, and Jelly.
  • Custom UI Changes with the usage of Web Technologies such as DOM, and HTML changes.
  • Experience with extending the ServiceNow schema to custom applications
  • Understands technical and functional design requirements related to ServiceNow.
  • Create and manage scripts and workflow.
  • Experience in one (or more) scripting languages: JavaScript, Python, Perl, Unix Shell, Windows Shell)
  • Experience with relational databases (e.g. MySQL, Oracle)
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Fujitsu
Bengaluru (Bangalore), Mumbai, Navi Mumbai, Pune, Delhi, Gurugram, Noida, Ghaziabad, Faridabad
5 - 8 yrs
₹5L - ₹30L / yr
ServiceNow
ITSM
Javascript
.NET
Certified Scrum Master (CSM)
+4 more

ServiceNow,ITSM + CSM

 

Role Purpose The role holder is responsible for developing ServiceNow services, applications and modules, which satisfy the agreed requirements/stories and acceptance criteria, in collaboration with the Lead Consultant and Engagement Manager, on customer projects. The role holder will ensure that Fujitsu is seen as a trusted ServiceNow delivery partner and project activities are successfully delivered as sold, generating positive customer feedback and unpinning further business growth.Key Accountabilities 1.Product Development. In-depth knowledge of the ServiceNow Platform (2 years), from the technology, development, integration and modules, to design, develop, implement and test modules in line with agreed timelines, budget, costs, quality and development standards.2.IT Integration. Provides integration facilities and provisions logistics on ServiceNow implementation projects, for the required customer integrations.3.Process Improvement. Suggests and implements proposals for process improvements within projects, once agreed.4.Innovation. Uses new technologies and methods actively to develop competitive services on customer projects.5.Documentation. Provides technical documentation on modules / products, following company standards on customer projects.6.Technical Expertise. Maintains high level of product and solution knowledge and maintains an up-to-date skills profile in ServiceNow and Java Scripting, .NET and Jelly code.7.Capabilities: Ability to drive business requirements and take an active/leading role with customer stakeholders including C-level / director level / users.Selection Criteria:Must have implementation experience in complete ITSM and CSM (Agent and Configurable Workspace, Playbook, Types, Guided decisions, Configuration Areas, Roles, Integration of CSM with other ServiceNow Apps).Strong expertise in scripting on the ServiceNow platform using JavaScript, CSS and Angular JS: Flows, Business Rules, Client Scripts, UI Actions, Widgets and UI PagesDeep understanding of the key technologies relevant to the ServiceNow integration solutions including: Integration Hub, SSO, Web Services, LDAP, JDBC, etc.Educated to degree level or have at least three years experience in an IT industry/environmentAt least three years of experience in technical delivery, preferably within a consulting environmentServiceNow Certified Administrator is essentialServiceNow Certified Implementation Specialist is desirableServiceNow Application Developer certification is essential.Experience of software development lifecyclesExperience of Agile and Waterfall project methods.

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Evora IT Solutions

at Evora IT Solutions

10 recruiters
Navneet Chopra
Posted by Navneet Chopra
Bengaluru (Bangalore), Noida
2 - 7 yrs
₹5L - ₹25L / yr
ServiceNow
ITSM
Integration
ITOM
CMDB

Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to be successful in tomorrow's world.

Desired Profile:

  • Experience with other ITSM software (BMC, Landesk, Cherwell, Heat, Axios, HP,etc.)
  • Experience with development and implementation of ServiceNow ITSM modules
  • System integration experience using web services and other web based technologies such as XML, HTML, AJAX, CSS, HTTP, REST/SOAP
  • Experience with extending the ServiceNow schema to custom applications
  • Understands technical and functional design requirements related to ServiceNow Create and manage scripts and workflow
  • Exposure to ServiceNow platform capabilities and tools like Discovery and Orchestration and other applications like ServiceWatch, GRC etc.
  • Experience with Business Rules, Script Includes, UI Actions, Scheduled Jobs - all scripted aspects of the ServiceNow system. Fundamental understanding of ITSM, ITIL or CMDB  
  • Experience presenting and conducting demo reviews with client stakeholder
  • Experience with ServiceNow's ServiceWatch and/or Discovery tools
  • Custom UI Changes with usage of Web Technologies such as DOM, HTML changes
  • Advanced experience with ServiceNow implementations
  • Customizing ServiceNow using UI Pages, UI Macro & CMS using CSS, HTML, Jelly



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Evora IT Solutions

at Evora IT Solutions

10 recruiters
Navneet Chopra
Posted by Navneet Chopra
Bengaluru (Bangalore), Noida
7 - 15 yrs
₹8L - ₹28L / yr
ServiceNow
service now
ITSM
Integration
Architecture
+3 more
Evora is an international system integrator with focus on mobile and user experience (UX). We are a trusted partner for innovative digital maintenance and service solutions for global and regional customers in Europe, North America, Asia & Pacific. As SAP Gold Partner, Service Now Specialist and Click partner (by Salesforce), we offer consulting services, software development, quality assurance services and system integration based on standard components and products, as well as support & application management. By implementing best-practice solutions while optimizing their processes we help our customers to besuccessful in tomorrow's world.

Desiered Profile:

  • Strong understanding of ServiceNow platform architecture,applications and modules
  • Experience with integrations between ServiceNow and other
    tools/systems
  • Proficient in all phases of the Application Development
    lifecycle with experience in an agile environment
  • Excellent verbal and written communication skills, with
    experience interacting with clients at multiple levels
  • ServiceNow certifications are preferred
  • Experience with Knowledge Base platforms, ideally
    ServiceNow Knowledge Management application is a plus
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A IT Industry
Agency job
via Jobpoint by Aishwarya Koli
Bengaluru (Bangalore), Pune, NCR (Delhi | Gurgaon | Noida)
1 - 2 yrs
₹6L - ₹7L / yr
ServiceNow
ITIL
"Service now"
ITSM
ajax
+2 more

Experience & Background

  • B-Tech/BCA/MCA
  • 0-2 years of IT industry experience.
  • Minimum 1 year of implementation/customization experience on ServiceNow
  • ITIL/ServiceNow
    certifications will be an added advantage.
  • Exposure on Service Now integration protocols with other application/systems
  • Excellent attention to details, ability to multitask, and effective time management skills
  • Knowledge of web based development languages; specifically JavaScript, Ajax
  • Exposure of ITSM Framework and ITIL
  • Good Communication Skills

 

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