4+ Internal audit Jobs in Pune | Internal audit Job openings in Pune

ROLES AND RESPONSIBILITIES:

The Manager/Deputy Unit Manager – Dialer Ops serves as the functional owner of dialer performance across DMS portfolios. The role independently manages end-to-end dialer operations, leads performance optimization, and drives analytical insights to strengthen calling effectiveness. This position acts as a bridge between tactical execution and strategic decision-making, ensuring that dialer efficiency, compliance, and penetration targets are consistently met. The role requires strong domain expertise, analytical rigor, and cross-functional collaboration.

KEY RESPONSIBILITIES:

Dialer Strategy & Execution:

• Manage end-to-end execution of multiple dialer campaigns across various DMS delinquency buckets (X, 30+, 60+, 90+, etc.).
• Develop and execute segmentation-based calling strategies as guided by the business and senior leadership.
• Conduct deep-dive diagnostics on dialer logs, routing, pacing logic, and campaign-level performance.

Performance Optimization & Analytics:

• Analyze daily/weekly dialer metrics and highlight performance trends, gaps, and improvement opportunities.
• Implement dialing strategy enhancements—attempt logic, retry cycles, skill routing, and call distribution.

Compliance & Governance:

• Conduct rigorous audits of calling lists, exclusion logic, DND filters, opt-outs, customer consent, and allowed calling windows.
• Ensure adherence to regulatory guidelines, internal audit standards, and risk controls.
• Maintain robust documentation of campaign changes, SOP updates, and version logs.

Cross-Functional Coordination:

• Collaborate with Operations for workforce alignment, agent readiness, and campaign prioritization.
• Work with Tech teams to resolve dialer issues, API failures, latency lags, and integration errors.
• Partner with Quality and Policy teams to align operational execution with business rules.
• Coordinate with MIS teams for data validation and report automation.

Reporting & Governance:

• Prepare and publish daily/weekly/monthly MIS reports, dashboards, and analytical presentations.
• Present dialer performance during weekly business reviews and highlight key insights or areas requiring action.
• Track KPI dashboards for leadership, including connect %, agent utilization, penetration, drop %, and productivity metrics.

IDEAL CANDIDATE:

Domain & Technical Expertise:

• Strong understanding of Collections, DMS frameworks, delinquency buckets, and customer treatment strategies.
• Hands-on experience with enterprise-grade dialer systems (Genesys / Avaya / Aspect / Ameyo / NICE / Five9).
• In-depth knowledge of dialer modes (predictive, preview, progressive), pacing logic, call blending, and routing principles.
• Working knowledge of CRM systems, CTI integrations, and lead management platforms.

Analytical & Reporting Skills:

• Advanced Excel skills (Power Query, Pivots, Index/Match, Nested formulas, Data modeling).
• SQL proficiency preferred for data extraction, query building, and troubleshooting.
• Ability to interpret large data sets and convert findings into actionable insights.

Execution & Problem-Solving Skills:

• Strong troubleshooting ability to resolve dialer failures, configuration errors, and performance bottlenecks.
• High execution discipline with the ability to manage multiple campaigns simultaneously.
• Strong decision-making capabilities under operational pressure.

Communication & Stakeholder Management:

• Ability to collaborate effectively with cross-functional teams (Ops, Tech, Analytics, Compliance).
• Strong documentation, reporting, and presentation skills.
• Ability to translate analytical findings into business-friendly recommendations.

Eligibility-

• Open to employees in GB03A / GB03B as per mobility and internal movement guidelines.
• Must have completed minimum tenure requirements as defined by HR.
• No active performance improvement plan or disciplinary action.
• Consistent performance ratings and adherence to compliance norms.

PERKS, BENEFITS AND WORK CULTURE:

Our people define our passion and our audacious, incredibly rewarding achievements. The company is one of India’s most diversified non-banking financial companies, and among Asia’s top 10 Large workplaces. If you have the drive to get ahead, we can help find you an opportunity at any of the 500+ locations we’re present in India.

Resource 1: Manager Finance

Job Description:

• Accounts and Finance:

Managing & leading the team of Finance & accounts and driving them towards the business goal of the company including Internal Control over Financial reporting, documenting, fixed assets management and complete working capital management.

• Treasury Management

Coordinating & liaisoning with the banks, renewal of working capital limits with proper documentation. Submitting the monthly/qtrly/annual statements with Banks. Involve in managing the liquidity, understanding the risk and return analysis of investment management

• Direct and Indirect Tax Compliance
  • Liaising with consultants/Auditors with respect to Bookkeeping, compliances/Statutory and Internal Audits
  • Ensure non payroll compliances under various statutory laws applicable
  • Managing Audits of under different statutes (GST/Sales Tax, Companies House)
• MIS & Analytics

Involve in preparing MIS reports by analyzing the P &L, Balance sheet and various financial reports for the understanding of top management. Involve in gathering various information and analyzing the financial data for decision making.

Desired Candidate Profile:

• Chartered Accountant with 3-5 years of Industry Experience
• Must have good communication skills.
• Should have good knowledge of MS office and tally

Location: Pune

1. Ensure that accounting books (Zoho Books) are closed on day-to-day basis and entries are made on tally and Zoho books.
2. Ensure that journal entries required to be passed are entered on day-to-day basis on company accounting software (Zoho books).
3. Ensure that adjustment entries and reclassification are properly passed in accounting software.
4. Ensure that reconciliation of general ledger and sub ledger are done accurately.
5. Ensure reconciliation of intercompany counter parties.
6. Complies and analyzes financial information – Complies and analyzes financial information to prepare entries to accounts, such as general ledger accounts – includes inventory adjustments, standard cost adjustments, job cost adjustments, and other cost accounting-related areas.
7. Reconcile general ledger activity reports, researching and correcting any errors or omissions.
8. Review systems of recording transactions and input information into a general ledger – Review systems of recording transactions and input information into general ledger including monthly sales and manufacturing cost reconciliations within sub-ledgers; the documentation of Inventory system- including the flow of information from customer order to production and inventory.
9. Take charge of ensuring full and prompt payment to utility companies and company vendors. They handle invoices, cut checks, and handle relationships with creditors.
10. Check for the approvals of the HOD of the respective department for making any payment to vendors.

Company Details:

Company – PricewaterhouseCoopers (MNC Group)

Website     https://www.pwc.com/">https://www.pwc.com/

About PWC (PricewaterhouseCoopers) -PricewaterhouseCoopers is a multinational professional services network of firms, operating as partnerships under the PwC brand. PwC ranks as the second-largest professional services network in the world and is considered one of the Big Four accounting firms, along with Deloitte, EY and KPMG. PwC firms operate in 157 countries, 742 locations, with 276,000 people.

Job Role - Randstad Payroll (Client Inhouse)

Interview Process – Video Call Interview or Telephonic Interview

Salary – Best in Industry

Requirement -  Consultant and Experience Consultant

Qualification -  CA qualified/sCA semi-qualified 

Travelling - Yes

Roles and Responsibilities

1. Responsible for internal audit procedures and work programs for clients
2. Execute the assignment as per internal standards
3. Drafting of report as per internal standards
4. Ensuring compliance with Audit Standards & completing audits within timelines.
5. Good Comm. skills so as to communicate with clients independently on audit matters