11+ IT service management Jobs in Indore | IT service management Job openings in Indore

 We’re Hiring: Business Development Manager (BDM) – IT Industry 🚀

Are you a skilled Business Development Manager with a proven track record in the IT sector? We're looking for someone just like you to join our dynamic team!

Key Responsibilities: 🔹 Drive business growth and generate new leads

🔹 Develop and execute strategies to expand the client base

🔹 Build and maintain strong client relationships

🔹 Identify new business opportunities and manage key accounts

🔹 Collaborate with internal teams to deliver exceptional IT solutions

Requirements: ✔️ Minimum 3+ years of experience in business development within the IT industry

✔️ Strong understanding of market trends, competitors, and customer needs

✔️ Excellent communication, negotiation, and networking skills

✔️ Proven track record in achieving targets and driving revenue growth

Why Join Us? ✅ A collaborative and innovative work environment

✅ Exciting growth opportunities in a leading IT company

✅ Competitive salary and benefits package

If you're passionate about driving business success in the IT space and meet the qualifications, we’d love to hear from you!

Job Title: Customer Support Executive

Job Type - Full Time

Location – Indore

Job Summary:

The Customer Support Executive is entrusted with the responsibility of delivering outstanding customer service and support to our clients. This role involves handling customer inquiries, resolving issues, and ensuring overall customer satisfaction through effective communication and problem-solving.

Responsibilities/Duties:

1.   Prompt Customer Response:

·        Respond promptly and professionally to customer inquiries via email and chat, addressing questions related to products, orders, and special orders.

2.   Record Keeping:

·        Maintain accurate records of customer interactions, transactions, comments, and issues to ensure a comprehensive understanding of customer needs.

3.   Product and Service Information:

·        Provide customers with detailed product and service information, troubleshoot issues effectively to ensure customer satisfaction.

4.   Collaboration:

·        Collaborate with other departments to ensure a seamless customer experience, addressing and resolving issues that may require cross-functional coordination.

5.   Order Updates:

·        Communicate with customers through email to provide timely updates on their orders and address any inquiries they may have regarding the status of their purchases.

6.   Issue Resolution:

·        Proactively identify customer issues and provide effective solutions, escalating complex problems to the appropriate departments for resolution.

7.   Team Collaboration:

·        Work closely with the Sales and Support Team to address customer queries related to products, services, and order fulfillment, fostering a collaborative team environment.

8.   Continuous Improvement:

·        Continuously identify opportunities for process improvements within the customer service function, recommending changes to enhance overall efficiency and customer satisfaction.

Qualifications/Requirements:

Education:

·        Graduate/ Post Graduate.

Experience:

·        Minimum 1 year of experience in customer service or a related field, showcasing a proven track record of effectively addressing customer needs.

·        Knowledge of jewelry products is good to have.

Skills:

·        Excellent written communication skills (English) to effectively interact with customers through email and chat.

·        Strong interpersonal skills with the ability to work well in a team, fostering a positive and collaborative work environment.

·        Strong attention to detail, ensuring accuracy in recording customer interactions and addressing inquiries with precision.

·        Ability to learn and adapt quickly to new systems and procedures, staying current with product knowledge and company policies.

About Us

Alfred Capital - Alfred Capital is a next-generation on-chain proprietary quantitative trading technology provider, pioneering fully autonomous algorithmic systems that reshape trading and capital allocation in decentralized finance. 

As a sister company of Deqode — a 400+ person blockchain innovation powerhouse — we operate at the cutting edge of quant research, distributed infrastructure, and high-frequency execution.

What We Build

• Alpha Discovery via On‑Chain Intelligence — Developing trading signals using blockchain data, CEX/DEX markets, and protocol mechanics.
• DeFi-Native Execution Agents — Automated systems that execute trades across decentralized platforms.
• ML-Augmented Infrastructure — Machine learning pipelines for real-time prediction, execution heuristics, and anomaly detection.
• High-Throughput Systems — Resilient, low-latency engines that operate 24/7 across EVM and non-EVM chains tuned for high-frequency trading (HFT) and real-time response
• Data-Driven MEV Analysis & Strategy — We analyze mempools, order flow, and validator behaviors to identify and capture MEV opportunities ethically—powering strategies that interact deeply with the mechanics of block production and inclusion.

Evaluation Process

• HR Discussion – A brief conversation to understand your motivation and alignment with the role.
• Initial Technical Interview – A quick round focused on fundamentals and problem-solving approach.
• Take-Home Assignment – Assesses research ability, learning agility, and structured thinking.
• Assignment Presentation – Deep-dive into your solution, design choices, and technical reasoning.
• Final Interview – A concluding round to explore your background, interests, and team fit in depth.
• Optional Interview – In specific cases, an additional round may be scheduled to clarify certain aspects or conduct further assessment before making a final decision.

Blockchain Data & ML Engineer

As a Blockchain Data & ML Engineer, you’ll work on ingesting and modeling on-chain behavior, building scalable data pipelines, and designing systems that support intelligent, autonomous market interaction.

What You’ll Work On

• Build and maintain ETL pipelines for ingesting and processing blockchain data.
• Assist in designing, training, and validating machine learning models for prediction and anomaly detection.
• Evaluate model performance, tune hyperparameters, and document experimental results.
• Develop monitoring tools to track model accuracy, data drift, and system health.
• Collaborate with infrastructure and execution teams to integrate ML components into production systems.
• Design and maintain databases and storage systems to efficiently manage large-scale datasets.

Ideal Traits

• Strong in data structures, algorithms, and core CS fundamentals.
• Proficiency in any programming language
• Curiosity about how blockchain systems and crypto markets work under the hood.
• Self-motivated, eager to experiment and learn in a dynamic environment.

Bonus Points For

• Hands-on experience with pandas, numpy, scikit-learn, or PyTorch.
• Side projects involving automated ML workflows, ETL pipelines, or crypto protocols.
• Participation in hackathons or open-source contributions.

What You’ll Gain

• Cutting-Edge Tech Stack: You'll work on modern infrastructure and stay up to date with the latest trends in technology.
• Idea-Driven Culture: We welcome and encourage fresh ideas. Your input is valued, and you're empowered to make an impact from day one.
• Ownership & Autonomy: You’ll have end-to-end ownership of projects. We trust our team and give them the freedom to make meaningful decisions.
• Impact-Focused: Your work won’t be buried under bureaucracy. You’ll see it go live and make a difference in days, not quarters

What We Value:

• Craftsmanship over shortcuts: We appreciate engineers who take the time to understand the problem deeply and build durable solutions—not just quick fixes.
• Depth over haste: If you're the kind of person who enjoys going one level deeper to really "get" how something works, you'll thrive here.
• Invested mindset: We're looking for people who don't just punch tickets, but care about the long-term success of the systems they build.
• Curiosity with follow-through: We admire those who take the time to explore and validate new ideas, not just skim the surface.

Compensation:

• INR 6 - 12 LPA
• Performance Bonuses: Linked to contribution, delivery, and impact.

Backend Developer Job Description

Job Title: Backend Developer

Location: Nipania, Indore

Job Type: Full-time

Experience Level: Mid-Senior Level

Role Overview:

We are seeking an experienced Backend Developer to join our dynamic team. The ideal candidate will be responsible for building robust server-side applications and services. You will work closely with frontend developers to ensure seamless integration between the server-side logic and user-facing features.

Responsibilities:

• Implement efficient and secure backend services using Node.js and Python.
• Design and implement data storage solutions using MongoDB.
• Write effective APIs to support frontend functionalities.
• Optimize applications for performance, security, and scalability.
• Collaborate with cross-functional teams to define, design, and ship new features.
• Maintain cloud services on AWS, including AWS EC2, Amplify, S3, Route 53, Cloudfront, Lambda & AWS CLI..
• Troubleshoot and debug issues across the backend stack.

Requirements:

• Proficient understanding of the MERN stack (MongoDB, Express.js, React.js, Node.js).
• Good experience using Docker and cloud services (AWS or Digital Ocean).
• Familiarity with microservices architecture and testing APIs with Postman.
• Knowledge of modern authorization mechanisms (e.g., JWT).
• Experience creating and maintaining CI/CD pipelines is a plus.
• Strong problem-solving skills with the ability to debug complex issues.
• Experience or knowledge of GraphQL is a plus.

Benefits:

• Leave encashment
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Location- 840, Hare Krishna Vihar, Nipania, Indore, Madhya Pradesh 452010

About Hamleys:

Hamleys is not just a Toy Store but an entire Toy experience. Currently there are more 125 stores in India and we are present in more than 20 countries. 365 days of play is the brand philosophy of Hamleys. At Hamleys we believe in giving our customers an Instore experience that helps him build memories for lifetime.

Job Title: Fun Consultant

Grade: A1

Role:

• Warmly welcome and approach each customer – customer’s inclination to shop starts right from the first step & eye contact.
• Believes and lives the attitude of “Sheer customer delight” – go beyond
• To efficiently adhere to all “company procedures and policies.”
• To work with the team to achieve award winning “customer service.”

Key Responsibilities:

• Contribute to achieve store KPIs.
• Utilize the knowledge of trends and guide each customer on “what suits better” – in line with the customer needs, individuality and product range.
• Believes and lives the attitude of “Sheer customer delight” – go beyond

Desired Skills & Abilities

• Superior understanding of Indian retailing and global trends.
• Good communication and interpersonal skills - understand customer needs
• Good at relationship building - conversion to sales
• Ability to follow brand and store guidelines
• Good operations experience – receiving stock, inventory keeping, cash handling etc.

Hii !!

Greetings from MNR Solutions!!

Job Profile- Area Operations Manager

Job Location- Indore, MP.

Experience req.- 6+ years (min.)

Area of responsibility-

• Manage and deliver the KPI's – Sales, Shrinkage, Commerciality, Customer Service, Standards are met
• Ensure that you have the right people who are sufficiently trained/developed to deliver for our customers.
• Ensure the smooth operations of your area (Eye Testing Quality, Delivers a commercially well laid out store, Achieving all operational KP)
• Deliver the shopping experience that our customers demand.

Person Specifications

• Full Time Postgraduate with 7-9 years of relevant experience into retail industry
• Post-Graduation is a must
• Very strong communication skills- both written and verbal and must be a good orator
• Should have hands on experience working on Microsoft Office- Including Excel, PPT & Word Sales oriented.

Competencies & Traits

Influencing Skills Problem Solving & Decision Making Planning & Organizing Project Management with Collaboration and Inclusion Communication Skills Extroversion & Approachability Leadership Financial & Business Acumen Customer Obsession Assertiveness Self Motivated & Resilient Managing Pressure & Setbacks Process Orientation

Must have 6+ years of experience in Retail Industry to grab this great opportunity to work with Indian's leading Brand.

Interested candidates can apply asap.

Thanks & regards

Neetu Dhiman.

We are looking for an experienced and passionate WordPress Developer to join our IT team! As a WordPress Developer at our company, you will be responsible for both back-end and front-end development, including creating WordPress themes and plugins.

We are expecting you to have a strong understanding of the latest industry trends and content management systems.

• Designing and implementing new features and functionality
• Establishing and guiding the website’s architecture
• Ensuring high-performance and availability, and managing all technical aspects of the CMS
• Helping formulate an effective, responsive design and turning it into a working theme and plugin.

• Good understanding of front-end technologies, including HTML5, CSS3, JavaScript, jQuery
• Experience building user interfaces for websites and/or web applications
• Experience designing and developing responsive design websites
• Comfortable working with debugging tools like Firebug, Chrome inspector, etc.
• Ability to understand CSS changes and their ramifications to ensure consistent style across platforms and browsers
• Ability to convert comprehensive layout and wireframes into working HTML pages
• Knowledge of how to interact with RESTful APIs and formats (JSON, XML)
• Proficient understanding of code versioning tools
• Strong understanding of PHP back-end development
• BS/MS degree in Computer Science, Engineering or a related subject.