11+ ITGC Jobs in Delhi, NCR and Gurgaon | ITGC Job openings in Delhi, NCR and Gurgaon
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Key Responsibilities:
Conduct internal audits for PCI DSS, ISO 27001/9001, SOC 2, GDPR, HIPAA
Plan & manage audit schedules
Evaluate systems, processes & controls
Prepare audit reports & maintain documentation
Collaborate with IT, Security, Legal & Ops on remediation
Provide compliance training & support
Liaise with external auditors & ensure audit readiness
Improve audit tools & stay updated on compliance changes
Skills & Qualifications:
Strong knowledge of PCI DSS, ISO standards, SOC 2
Familiar with audit tools, risk assessments & IT basics
2–5 years in audit/compliance roles
Experience with internal & external audits
Excellent analytical & communication skills
Preferred Certifications (Optional):
CISA | CISM | ISO 27001 Lead Auditor | CRISC
Why Join Us?
Supportive, collaborative environment
Growth opportunities & certifications
Work on high-impact compliance projects.
PythonJob Responsibilities
- Design, build & test ETL processes using Python & SQL for the corporate data warehouse
- Inform, influence, support, and execute our product decisions
- Maintain advertising data integrity by working closely with R&D to organize and store data in a format that provides accurate data and allows the business to quickly identify issues.
- Evaluate and prototype new technologies in the area of data processing
- Think quickly, communicate clearly and work collaboratively with product, data, engineering, QA and operations teams
- High energy level, strong team player and good work ethic
- Data analysis, understanding of business requirements and translation into logical pipelines & processes
- Identification, analysis & resolution of production & development bugs
- Support the release process including completing & reviewing documentation
- Configure data mappings & transformations to orchestrate data integration & validation
- Provide subject matter expertise
- Document solutions, tools & processes
- Create & support test plans with hands-on testing
- Peer reviews of work developed by other data engineers within the team
- Establish good working relationships & communication channels with relevant departments
Skills and Qualifications we look for
- University degree 2.1 or higher (or equivalent) in a relevant subject. Master’s degree in any data subject will be a strong advantage.
- 4 - 6 years experience with data engineering.
- Strong coding ability and software development experience in Python.
- Strong hands-on experience with SQL and Data Processing.
- Google cloud platform (Cloud composer, Dataflow, Cloud function, Bigquery, Cloud storage, dataproc)
- Good working experience in any one of the ETL tools (Airflow would be preferable).
- Should possess strong analytical and problem solving skills.
- Good to have skills - Apache pyspark, CircleCI, Terraform
- Motivated, self-directed, able to work with ambiguity and interested in emerging technologies, agile and collaborative processes.
- Understanding & experience of agile / scrum delivery methodology
NodeJS (Node.js)
MongoDB
ExpressArea
We are on a mission to enable businesses to build agile and accountable technology teams that can deliver results in a secure and scalable way. You will be working in one such technology team for our clients across the world.
Role
We are looking for a Software Engineer - NodeJS to join our awesome team and deliver a streamlined user experience. We want a team member who strives to develop a first-class codebase using Nodejs best practices. As a Nodejs Developer, you will implement a complete user interface in the form of a mobile/desktop web app & handle its integration with the back-end.
Responsibilities
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Collaborate with front-end and back-end developers and designers to build website following client requirements
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Create clear, simple, and reusable code
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Develop all server-side logic, including data storage to optimize website performance
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Identify programming bottlenecks and bugs and find fixes
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Test, update and validate web applications to be used on different web browsers
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Execute automated testing platforms and system tests
Qualifications
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BSc/BE/BTech in Computer Science, Engineering or a related field
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At least 2+ years of experience with JavaScript and Node.js
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Hands-on expertise in REST, MySQL/PostgreSQL, WebSocket, MongoDB, Redis, etc.
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Familiarity with Docker and AWS infrastructure
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Understanding of data security principles
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Proficiency in JavaScript, web stacks, libraries, and frameworks
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Strong analytical and problem-solving aptitude skills
About Us
We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.
Problem we are solving
In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.
Responsibilities:
- Serve as the lead point of contact for all customer account management matters
- Build and maintain strong, long-lasting client relationships
- Negotiate contracts and close agreements to maximize profits
- Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
- Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
- Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
- Prepare reports on account status
- Collaborate with sales team to identify and grow opportunities within territory
- Assist with challenging client requests or issue escalations as needed
Requirements and skills
- Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
- Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
- Solid experience with CRM software and MS Office (particularly MS Excel)
- Experience delivering client-focused solutions to customer needs
- Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
- Excellent listening, negotiation and presentation abilities
- Strong verbal and written communication skills
- BA/BS degree in Business Administration, Sales or relevant field
Life at Rezo.AI
- We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
- A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
- Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
- Go on company-sponsored offsites, and blow off steam with your work buddies.
Perks & Benefits
Learning is a way of life. Unlock your full potential backed with cutting-edge tools and mentor-ship
Get the best in class medical insurance, programs for taking care of your mental health, and a Contemporary Leave Policy (beyond sick leaves)
Why Us?
We are a fast-paced start-up with some of the best talents from diverse backgrounds. Working together to solve customer services problems. We believe a diverse workforce is a powerful multiplier of innovation and growth, which is key to providing our clients with the best possible service and our employees with the best possible career. Diversity makes us smarter, more competitive, and more innovative.
Explore more here
http://www.rezo.ai/" target="_blank">www.rezo.ai
What the Role involves :
· Position holder will be an individual contributor
· Build and manage productive, professional relationships with clients
· Ensure clients are using and deriving benefit from IndiaMART
· Ensure products/services in client’s e-catalog are accurately defined
· Maximize revenue by upselling other services and achieve fortnightly, monthly client retention and revenue targets
· Systematic follow-up and time-bound closures
· Prompt resolution of complaints
Daily 10-15 meaningful telephone/video calls with clients
Critical Skills of a Suitable Candidate :
· Application of sales techniques
· Active listening and understanding the business contexts of clients
· Good Verbal and written communication
· Ability to work independently
Industry
- Computer Software
Employment Type
Full-time
Edit job description
What you will do:
- Improving business processes across customer service and operations functions
- Working in partnership with business stakeholders providing process excellence expertise to identify and shape opportunities that drive improved customer experience
- Working closely with business to embed continuous improvement as a culture and support the delivery of outcomes in conjunction with project implementation stakeholders
- Increasing process transparency to identify process optimization opportunities with lean/Six sigma methodologies and tools
- Being a voice for our customer experience team by identifying escalatory queries, operational inefficiency, providing customer insights and collaborating with cross-functional teams to provide solutions for those customers
- Collaborating with other departments to resolve complicated issues and issues which require special attention
- Analysing customer care / operations team data and statistics to obtain results useful in taking key business decisions
- Contributing to the development of industry-leading processes and best practices for delivering customer excellence
Desired Candidate Profile
What you need to have:- MBA/ PGDM from Tier 1 college
- Certifications in Six Sigma/ PMP/ ITIL will be an added advantage
- Focus on quality and excellent problem solving and conflict resolution skills
- Knowledge in OKR, Agile Tools: Jira, CRM (Zoho, OneDirect etc.), Power BI
- Exceptional communication and presentation skills
- Minimum 5 years of experience in Process/ Business Excellence and process automation across BFSI/ Fintech domain
- Experience in streamlining and automation of inbound and outbound communication channels
- Experience in leading a process excellence function with a team of passionate individuals to deliver measurable results
- Play an integral role in new business pitches and hold responsibility for the effective on-boarding of new clients and operate as the lead point of contact for any and all matters specific to your customers
- Develop a trusted advisory relationship with key accounts, customer stakeholders and executive sponsors
- Provide strategic pre sales support for sales activities including needs analysis, data review, product demonstrations and other general sales support
- Mine the existing accounts for new business possibilities and utilizing available resources to drive account retention and growth
- Proactively assess, clarify, and validate customer needs on an ongoing basis and document as SOW
- Work cross-functionally with business development, marketing, product, technology and finance teams to ensure the timely and successful delivery of the solutions per to customer needs
- Analyze latest marketing trends using CRM and analytics tools and tracking industry activities and providing valuable inputs for fine-tuning marketing strategies.
PHP
Javascript
React.js
Angular (2+)
AngularJS (1.x)Experience: 2-4 Years
Salary: Negotiable as per your last CTC
Location: Technopolis IT Hub, Noida Sec -62
Job Description:
- Able to independently accomplish development tasks to get things done.
- Able to research and prototype using new technologies that could improve your teams skill.
- Provide support on troubleshooting production systems when issues are escalated with a commitment to excellent customer service.
- Revel in making end-users lives better with the software the team produces.
- Help deliver as a team, verifying that completed user stories meet business expectations and are backed by automated regression tests.
- Passionate about crafting elegant solutions to complex problems.
- Show high ownership and are self-driven.
Requirements:
- 2 to 4 years of experience in PHP and PHP frameworks.
- Good experience in Laravel / Magento
- Strong knowledge of Zend framework, Strong PHP 4 & 5, MySQL, AJAX, CSS, Smarty
- Experience in HTML, CSS, JQuery.
- Experience in designing and writing APIs.
- Experience in good design patterns, dependency injection and MOC frameworks.
- Experience in data modeling and database technologies such as MySQL, SQL Server, PostGres.
- Command over front end JavaScript frameworks.
- Experience working in an agile development environment.
- Experience in writing unit, automated and integration tests.
- Good knowledge of CMS and MVC concepts.
Angular (2+)Javascript
HTML/CSSMongoDB• Individual should come from a structured development environment and possess a good
understanding of development processes (SDLC) and practices.
• Proficiency with front-end development (HTML 5, CSS and Angular)
• Experience running remote apps in the cloud.
• Programming proficiencies: Windows, Linux, jQuery, Angular, Node.js, MongoDB.
• DevOps activity including software releases to production, monitoring, and reacting to
(investigating/resolving) issues.
• Strong experience developing complex, scalable enterprise software applications.
• Must understand domain complexity and criticality of delivery on time with consistency.
Front End Angular
Location – Gurgaon
• Good exposure on writing Functional/Technical Design Document.
• Excellent communication, presentation, and interpersonal skills and the ability to work in
a team
• Good to have: React JS/ React Native
PREFERRED
• Four Year college degree with Preferred major in Computer Science / Engineering /
Mathematics.
• The individual must exhibit a great deal of personal initiative and accountability.
• Good interpersonal skills with the ability to facilitate or contribute thought leadership.
• Proficiency in data science and analytics.
• Knack for front-end design, proficiency in Photoshop.
• Familiarity with Amazon Web Services (ELB, EC2, S3, etc.)
• Experience working in a fast-paced environment, such as a growing company or agency.
Android Development
Java
Flutterbe the development of Android applications and their integration with back-end services. You
will be working along-side other engineers and developers working on different layers of the
infrastructure. Therefore, a commitment to collaborative problem solving, sophisticated
design, and creating quality products is essential.
On top of that, Android engineers create new features as critical members of the
product development team. As an Android engineer, you'll build new products and make our
frameworks reliable, reusable, and fast.
Responsibilities
• Work with a small team of mobile engineers to build our Android platform.
• Translate designs and wireframes into high-quality code
• Design, build and maintain reusable, and reliable Java code
• Ensure the best possible performance, quality, and responsiveness of the application
• Identify and correct bottlenecks and fix bugs
• Improve our code quality and code organization.
• Write and maintain unit and integration tests for our Android Apps
Qualifications
• 2+ years of experience in Android application development.
• Strong knowledge of Android SDK, different versions of Android, and how to deal with
different screen sizes
• Experience with MVVM, MVP Patterns.
• Familiarity with RESTful APIs to connect Android applications to back-end services
• Strong knowledge of Android UI design principles, patterns, and best practices
• Familiarity with the use of Android APIs, such as GPS and bluetooth
• Familiarity with cloud message APIs and push notifications
• Experience with offline storage, threading, and performance tuning
• Passion for mobile products and personal projects or other work on the Play Store are
a plus.
• A knack for benchmarking and optimisation
• Proficient understanding of code versioning tools, such as Git
• Experience with Writing unit tests using JUnit/Mockito
• Experience in writing Integration/UI tests with Espresso
• Familiarity with continuous integration
• Impeccable attention to detail in all aspects of development from performance to UI.
• Knowledge about mobile devices to decide implementation tradeoffs correctly.
Swift
iOS App Development
Objective C
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