11+ Quality audit Jobs in Pune | Quality audit Job openings in Pune

Position: Call Quality Analyst

Monitoring Calls:

Listen to recorded or live calls between customer service representatives and customers.

Evaluate the call based on predefined quality metrics and guidelines.

Quality Assessment:

• Assess and score calls on various criteria, including but not limited to, professionalism, communication skills, adherence to scripts or protocols, problem-solving abilities, and compliance with company policies.
• Feedback and Coaching:
• Provide constructive feedback to call center agents on their performance, highlighting strengths and areas for improvement.
• Offer coaching and training to help agents enhance their skills and meet quality standards.
• Reporting and Documentation:
• Maintain detailed records and documentation of evaluations, scores, feedback, and coaching sessions.
• Generate regular reports on individual and team performance for management review.
• Root Cause Analysis:
• Identify recurring issues or trends in calls and collaborate with relevant departments (e.g., training, operations) to address and resolve 
• Compliance and Policy Adherence:
• Ensure that agents adhere to company policies, legal requirements, and industry regulations during customer interactions.
• Process Improvement:
• Propose improvements to call center processes, scripts, training materials, or policies based on insights gained from call evaluations.
• Training and Development Support:
• Assist in the development and delivery of training materials and programs for call center agents.
• Conduct refresher training sessions on specific skills or areas identified for improvement.
• Quality Assurance Metrics:
• Collaborate with stakeholders to establish and refine key performance indicators (KPIs) for call quality.
• Monitor and analyze performance metrics to ensure they align with organizational goals.
• Stakeholder Communication:
• Communicate findings, trends, and improvement recommendations to call center management, supervisors, and relevant departments.

Qualifications:

• Minimum 2 years of experience as a Call Quality Analyst.
• Previous experience in a call center or customer service role is often preferred.
• Strong analytical skills and attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in using call monitoring software and tools.
•  Knowledge of industry-specific regulations and compliance standards (if applicable).

Role & Responsibility

• Experience in 3D-Modeling, Autodesk 3D-Studio Max, texturing, lighting, and Architectural Visualization.
• Ability to light characters and environments, interior and exterior, different times of day
• Add the lighting that creates atmosphere, increasing realism, tone and depth in a scene and clarifying location, weather and time of day.
• Experience in using V-ray lighting and rendering settings
• Experience in creating photo realistic output for renderings.

Qualification

• Any bachelor's degree
• Ambitious individual with a desire to excel.
• Work closely as a team player within the modelling team.
• Excellent knowledge to understand the requirement of lighting as per the Shots.
• Should have good understanding of color, contrast, detail, and good lighting principles when creating materials and lighting.
• Should be committed towards work and targets should be achieved on time.
• Effective time management and organizational skills
• Excellent eye for detail & creative thinking.
• Ability to work on multiple projects.
• Stay updated with latest software trends in market.
• Knowledge of architectural terminology and products is a must.

Benefits

• Salary benefits based on your experience & skills
• Opportunity to grow within organization
• Well trained and skilled team to work with
• Paid leaves and paid sick leaves benefit
• We work for 9:00 AM to 6:00 PM shift
• Monday to Friday with alternate Saturday working

Enterprise Minds, with core focus on engineering products, automation and intelligence, partners customers on the trajectory towards increasing outcomes, relevance, and growth.

Harnessing the power of Data and the forces that define AI, Machine Learning and Data Science, we believe in institutionalizing go-to-market models and not just explore possibilities.

We believe in a customer-centric ethic without and people-centric paradigm within. With a strong sense of community, ownership, and collaboration our people work in a spirit of co-creation, co-innovation and co-development to engineer next-generation software products with the help of accelerators.

Through Communities we connect and attract talent that shares skills and expertise. Through Innovation Labs and global design studios we deliver creative solutions.
We create vertical isolated pods which has narrow but deep focus. We also create horizontal pods to collaborate and deliver sustainable outcomes.

We follow Agile methodologies to fail fast and deliver scalable and modular solutions. We constantly self-asses and realign to work with each customer in the most impactful manner.

Pre-requisites for the Role

1.Job ID-EMSP0120PS

1. Primary skill:

• Splunk Development and Administration

1. Secondary skill:

Python, Splunk DB connect, Visual Studio (C#), BitBucket, Kafka, Devops tools. 

1. 4. Years of Experience: 5-8 Years
2. Location:(Hybrid Model)-Pune
3. Position-1
4. Budget- - 5-6 years (Max up to 17 LPA) and 6-8 Years (Max up to 22 LPA)
5. NP- Immediate

Primary Role & Responsibility:

As a software engineer, your daily work involves technically challenging applications and projects where your code makes a direct contribution to the further development and upkeep of our software suite and to its application in projects.

You should be able to create Splunk dashboards, apps and should have good understanding of source interfaces for Splunk.

You should have idea of onboarding of data from different sources like JSON, XML, syslog, errorlog files.

As a software engineer, we expect much more from you than just the ability to design and develop good software. We find it important that you possess an inherent drive to get the best out of yourself every day, that you are inquisitive and that you are not intimidated by situations which require you to branch off from the beaten track. You work together with colleagues in a SCRUM team. In addition, you have regular contact with other software teams, software architects, testers and end users. Good communication skills are therefore extremely important, as well as the ability to think pro-actively and suggest possible improvements. This gives you every opportunity to contribute your personal input and grow and develop within the department.

The often complex functionality of the software includes business logic, controls for logistical transport, communication with external computer systems, reporting, data analysis and simulation. This functionality is spread across various components. You design, program and test the software based on a design concept and a set of requirements. In some cases, you will have to personally formulate these requirements together with the (end) users and / or internal stakeholders. Learn more about the Software modular stack

Desired Profile & Experience: Knowledge of Kafka and experience with Java

• Splunk Architecture, on-premise and cloud based deployment.
• IoT edge.

• Analytical skills and capabilities to understand how raw (unstructured) data needs to be transformed into processed information.

We are seeking an experienced and ambitious Candidate with a focus on SaaS to join our team. This role is perfect for someone who thrives in a challenging environment and is ready to build and lead the generation sales engine from scratch. If you have a solid background in B2B SaaS and a track record of generating qualified sales meetings/leads, we'd like to meet you.

**Roles and Responsibilities**

1. Generating 6-8 Qualified Leads/meetings for the sales team via leveraging different channels and tools
2. Strategies for targeting ideal customer profiles & potential prospects through cold email reach outs, Linkedin reach out, Social gatherings & events, and cold calling
3. Understand the Identify prospect's needs and design appropriate messaging for various channels for our products/service
4. Set up meetings or calls between (prospective) customers and the Sales team
5. Reporting to the manager on the weekly numbers and monthly goals
6. Own data mining regularly to update the target list & clean up data

Must-Have:

1. Experience generating Leads via different channels in a Saas-focused role.
2. Knowledge of the international market. (NA, Europe, Middle East) (IT Sales background is a
3. plus)
4. Comes from a B2B SaaS background with a focus on Enterprise.

Should Have:

1. 2. 3.

4. Nice to

1. 2. 3. 4.

Ability to contact potential prospects through cold calls and emails.

Skills in identifying prospects' needs and suggesting appropriate products/services. Experience setting up meetings or calls between (prospective) customers and Sales Executives.

Strong presentation skills and the ability to effectively communicate value propositions.

Have:

Ability to present our company to potential prospects effectively.

Skills to build long-term trusting relationships with prospects.

Experience proactively seeking new business opportunities in the market.

Experience in participating in events ( Virtual/offline) to generate Leads/ Meetings for the sales team.

Requirements:

1. Strong track record of building and scaling successful sales teams.
2. Excellent communication, negotiation, and interpersonal skills.
3. Comes from a B2B SaaS background.
4. Ability to develop and execute creative and effective sales strategies.
5. Knowledge of the US, CA, European market.
6. Self-motivated, driven, and ambitious with a strong desire to succeed in challenging roles.

What We Offer:

1. Competitive salary with an attractive commission structure.
2. Opportunity to be a part of a fast-growing company and make a significant impact.
3. Professional growth and development opportunities.
4. Collaborative and supportive work environment.

Job Type: Full-time Job Location: Pune Schedule:

• ● Fixed shift
• ● Monday to Friday
• ● EST Shift
• Ability to commute/relocate:

● Pune: Reliably commute or planning to relocate before starting work (Required)

Please note that only shortlisted candidates will be contacted for further evaluation. We appreciate your interest in the position and thank you for applying.

Here is the exciting opportunity to work with one of the top 40 Data and Analytics Company worldwide, as recognized by Gartner.

LinkedIn: InfoCepts: Overview | LinkedIn

Website: https://www.infocepts.com

WFH/WFO/Hybrid (Flexible working mode)

Location: Chennai/Bangalore/Pune/Nagpur

Responsibilities:

• Acting as MicroStrategy expert to advice customers in defining MicroStrategy Roadmap, Security guidelines and MicroStrategy architecture for Complex enterprise systems.
• Working directly with our clients, prospects and partners to deliver high quality business intelligence solutions to our customers
• Working with the management on creating project estimates and resource planning
• Developing and testing detailed functional designs for business solution components and prototypes
• Incorporate best practices and standards in metadata and report/dashboard development

Preferred Background:

• 3+ years of experience on MicroStrategy Desktop, Architect, Web
• Experience on Intelligent Cube Development, Custom widget, visualization development and implementation
• Hands of experience on Project creation, schema objects creation, Development of queries, documents & dashboards with flex based widgets
• Experience using Enterprise manager monitoring, auditing and performance tuning and VLDB settings
• Experience in development & integration which will include setting up configuration management, developing components, peer review, creating unit test plans & performing unit testing

Kindly share your resume along with your details below

Name

Contact Number

Email

Current CTC

Expected CTC

Holding any offer & its package

Last working date / Notice Period

Current Company & Payroll

Total IT Experience

Relevant Experience

Location

• Determining business needs via consultation, business analysis, and targeted observations.
• Assessing existing IT infrastructure and recommending improvements.
• Developing and configuring customized SAP solutions.
• Writing scripts and programs to create user-friendly interfaces and enhanced functionalities.
• Deploying SAP solutions and ensuring smooth system integration.
• Troubleshooting and resolving issues to optimize performance.
• Providing SAP system support and end-user training.
• Performing rigorous documentation of SAP processes and presenting progress reports.
• Ensuring compliance with industry regulations.
• Keeping abreast of the latest SAP offerings, updates, and developments.