TECHNICAL MANAGER (INFRA)

Strong Enterprise Customer Success Manager Profile (CPaaS / Telecom / B2B SaaS / Communication Platforms)

Mandatory (Experience 1) – Must have overall 6+ years of professional experience, with a minimum 3+ years specifically in Customer Success / Enterprise Account Management roles within CPaaS, Telecom, Communication Technology, Contact Center SaaS, or B2B SaaS organizations.

Mandatory (Experience 2) – Must have minimum 3+ years of experience managing enterprise-grade accounts with portfolio/account sizes of $50K+ ARR, preferably within communication platforms, customer engagement solutions, CRM ecosystems, or contact center products.

Mandatory (Experience 3) – Must have demonstrated ownership of renewals, upsell, cross-sell initiatives, and Net Revenue Retention (NRR) targets. Candidates with experience in quota-carrying customer success or revenue ownership roles will be highly preferred.

Mandatory (Experience 4) – Must have strong experience owning the complete customer lifecycle post-sales, including onboarding, adoption, retention, account growth, strategic account planning, and customer success execution.

Mandatory ( Experience 5) – Must have experience orchestrating complex enterprise onboarding initiatives involving 5+ stakeholders and cross-functional teams, coordinating with Product, Support, Engineering, Operations, and Customer teams.

Mandatory ( Experience 6) – Must be comfortable engaging and presenting to C-level executives, Directors, VP-level stakeholders, and enterprise decision-makers, with proven ability to build strategic long-term relationships.

Mandatory (Experience 7) – Must have the ability to understand and explain SaaS product architecture, APIs, integrations, messaging workflows, telephony concepts, and enterprise product ecosystems at a functional level.

Mandatory (Tools) – Must be proficient in HubSpot or similar CRM platforms, Customer Success tools, reporting dashboards, and analytics platforms to monitor account health, customer usage, and engagement metrics.

Mandatory (Domain) – Candidate must possess hands-on working knowledge in at least two of the following ecosystems: CPaaS platforms, Cloud Contact Center solutions, Telecom/VoIP infrastructure, SMS & Messaging ecosystem, Political/Civic-tech platforms, or Nonprofit/Advocacy domains.

Mandatory (Note) - This role will operate in U.S. time zones and requires candidates to be comfortable working in night shifts (approximately 6:00 PM IST onwards).

Review Criteria:

Mandatory:

• Strong senior motion graphics designer profile
• Must have 3 + years of professional experience in motion design with direct exposure to app-based and web-based products.
• Must have end-to-end ownership of product motion design, including UI animations, micro-interactions, and product showreels that have shipped in live products.
• Must have a strong portfolio showcasing product-focused motion design, UI/UX animations, and micro-interactions (not marketing-only work).
• Must have demonstrated experience working on digital products (mobile apps / web platforms / SaaS / dashboards).
• Must have experience collaborating with product designers and developers and be able to clearly articulate motion decisions and UX rationale.
• Must have strong expertise in Figma, After Effects, Protopie, Lottie, and related prototyping tools.

Preferred:

• Experience working in SaaS, enterprise platforms, or complex dashboards.

Role & Responsibilities:

We are looking for a highly qualified Senior Motion Graphics Designer to join our UX design team. We need someone who can produce high-octane product showreels for our social channels and website, while also collaborating with our UI/UX team to design sophisticated animation and micro-interactions for the apps we build.

Key Responsibilities:

• Product Showreels & Marketing: Conceptualize, storyboard, and execute high-quality 2D and 3D motion graphics for product launches, social media ads, and website headers.
• UI/UX Motion: Collaborate with Product Designers to create motion languages for our apps. You will design micro-interactions that enhance the user experience and feel natural.
• Storytelling: Translate marketing scripts and product features into compelling storyboards and style frames before execution.
• Technical Execution: Ensure all animations are smooth and professional
• Audio & Sfx: Handle SFX selection and basic audio mixing
• Innovation: Stay updated on AI tools, new plugins and industry trends to continuously improve our workflow and output.

Ideal Candidate:

• Experience: 3–5 years of professional experience in motion design.
• Portfolio: A strong portfolio is non-negotiable. It must showcase a mix of promotional motion graphics (showreels) and UI/UX motion behaviors.
• Software Mastery: Expert-level proficiency in Adobe After Effects, Premiere Pro, Photoshop, and Illustrator.
• UI Motion Knowledge: Familiarity with tools or formats like Lottie, Rive and working with UI files from Figma.
• 3D Capability: Proficiency in 3D workflows (Cinema 4D, Blender, or 3D within After Effects) is highly desirable for creating product visualizations.

Perks, Benefits and Work Culture:

• Our projects are fast paced. Everyone is expected to take ownership of the work assigned and are accountable for the same.
• We love to work with people who are proactive, Solution providers and are contributing positively.
• The office has an open culture.
• We encourage leadership development.
• We have worked with the #1 Sports stadium in the world and developed solutions used by NFL, NBA, and Soccer teams.
• We are currently working with clients on the Forbes list USA. One of them is the youngest RE billionaire in the USA.
• Our clients include few fortune companies.
• We have developed solutions featured by Apple and Microsoft.
• We won all the entries sent to design awards including few Indian and International design awards.
• We are working with one of the 50 largest employers of NYC in the health care domain.
• We are working with both emerging and very successful start-ups globally.

Job Title: Taleo Techno Functional Consultant

Primary Module: Taleo Recruiting

Job Summary:

We are looking for an experienced Taleo Techno Functional Consultant with strong expertise in Taleo Recruiting, configuration, integrations, and automation. The ideal candidate should have hands-on experience in TCC scripting, OLF structure, Dynamic Approval Routing, onboarding transitions, and security configurations across Taleo modules.

Key Responsibilities:

1. Technical Configuration & Integration

• Develop and manage TCC (Taleo Connect Client) scripts.
• Configure Net Change operations and complex Import/Export filters.
• Work with Requisition and Candidate file structures.
• Support integrations and data migration activities.

2. OLF & Contextualization

• Design and maintain OLF (Organization, Location, Job Field) structure.
• Configure contextualization based on OLF.
• Manage SmartOrg, User Types, and access control.
• Implement security configurations aligned with OLF structure.

3. Approvals & Automation

• Configure Dynamic Approval Routing (DAR) and DAR matrix.
• Manage Offer Approval workflows.
• Set up automated tasks, onboarding triggers, and candidate progression rules.

4. Taleo Recruiting Functional Expertise

• Manage requisition creation, templates, and approvals.
• Handle candidate lifecycle and CSW (Candidate Selection Workflow).
• Configure Career Sections (Internal & External).
• Design Offer Letter templates and List Formats.
• Configure and manage UDFs (User-Defined Fields).
• Implement data purge rules and compliance requirements.

5. Onboarding & Transitions

• Configure onboarding types and transitions processes.
• Manage task orchestration and workflow automation.

6. Taleo Social Sourcing (TSS)

• Setup and configure TSS module.
• Manage sourcing workflows, user roles, and engagement processes.

7. Security & Access Management

• Configure User Types, permissions, and role-based access.
• Manage cross-module security integrations (Recruiting, Onboarding, TSS).
• Maintain SmartOrg access configurations.

Required Skills:

• Strong experience in Taleo Recruiting (Techno-Functional).
• Hands-on expertise in TCC, DAR, OLF structure, SmartOrg.
• Experience in onboarding transitions and workflow automation.
• Good understanding of data compliance and purge rules.
• Strong stakeholder communication skills.

Experience:

• 5

Interview & Work Location: Kochi, Coimbatore

Experience- 3-5 years

Notice Period - immediate to 30 Days

Who we are;

Orion delivers game changing business transformation & digital product development with agility at scale. With a maturity and scale of 25+ years in the industry, Orion has 6200 + associates working across 12 major delivery centers across the globe! Follow us on the links below to know more!

Key Accountability;

• Performs implementation of high level design and specifications.

• Develops low level design, class diagrams, flow charts.

• Performs Unit testing of individually developed components and fix errors, if any.

• Assist in preparation of design, technical reference & operational documentation, packaging document in collaboration with the Lead.

• Strives for technology innovation in terms of exploring new and efficient ways of writing code.

• Is responsible for writing simple, reusable code by following coding standards.

• Ensure proper documentation of implementation and reviews.

• Ensure timely follow ups and escalations with leads with respect to any process gaps/risks/impediments.

Key Competencies;

• Strong knowledge of .netcore, SQL Server, Angular 6+

• Basic understanding of Azure Cloud and Azure functions

• Fair understanding of object-oriented programming (OOP)

• Fair understanding of WCF / Web Services / JQuery / CSS / Ajax/HTML 5/ JavaScript.

• Fair understanding of Entity Framework.

• Knowledge of design patterns will be an added advantage.

• Clear communication skills are of high importance

• Ability to quickly learn new concepts and software is necessary

• Candidate should be a self-motivated, independent, detail oriented, responsible team player and exhibit

• exceptional relationship management skills

• Passionate about building high-quality systems with software implementation best practices

Education: Bachelor’s or Master’s degree in Computer Science, Engineering, or related field (or equivalent practical experience).

Benefits:

• Competitive salary and performance-based incentives.

• Flexible work environment (Remote/Hybrid options available).

• Health insurance and other perks.

• Learning and development opportunities.

• Collaborative and innovative work culture.

You will be challenged to the core as you will be marketing attractions, events, and experiences that you might not have experienced in real life.

Responsibilities

• Leading and directing the work of content produced by content team members 

including text, images, audio, and video. 

• Research, pitch, execute and analyse new content initiatives. 
• Creation of standard operating procedures (SOPs) for the planning, execution, 

optimization, distribution, and amplification of the organization's content. 

• Managing pipelines of in-house and outsourced content creators, analysts, graphic 

designers, videographers, developers, etc. 

• Identifying successful content and mapping out new ways to repurpose the same. 
• Become a part of the ongoing mission to grow organic as a channel 100% every 6 

months over the next 2 years. 

We like

• Expertise in customer acquisition and brand building using content via at least one 

of these channels: email & newsletter, social media, community building, video 

platforms or blog. 

• Excellent written communication skills. 
• A creative problem-solver 
• You are familiar with content management systems and are not scared to learn new 

tools of the trade. 

• Ability to repurpose content meaningfully to suit multiple channels 
• Strong coordination & project management skills 

• Bonus: Past experience with HTML/CSS, Adobe Creative Suite

Roles & Responsibilities :-

1. Create and optimize digital campaigns on Google Ads & Facebook

2. Prepare and setup Campaign proposals on Google Ads & Facebook platform (such as Search, Display & Remarketing)

3. Measures and reports performance of all digital marketing campaigns and assesses against goals (ROI and KPIs)

4. Positive & Negative Keywords Research & Analysis Quality Score PPC Bid Management, A/B testing of ads & landing pages

5. New Strategies & Recommendations (such as Ad Extensions, Custom audience, dynamic campaigns & dynamic re-marketing etc)

6. Brainstorms new and creative growth strategies through digital marketing

7. Measure and report performance of all marketing campaigns, and assess against goals

8. Identifying new business leads and contributing to the expansion of business activities

9. Preparing campaign budgets and work schedules, as well as setting project deadlines

10. Developing link building strategies.

11. Analyzing keywords and SEO techniques used by competitors.

12. Should play a major role in enhancing brand awareness within the digital space as well as driving website traffic and acquiring leads/customers

Skills Required :-

1.At least 2 years of exp in the advertising industry.

2. leading and managing SEO/SEM

3. Experience in optimizing landing pages and user funnels

4. Experience with A/B and multivariate experiments & In-depth knowledge of Google Ads and Facebook Paid Ads

5. Solid knowledge of website and marketing analytics tools (e.g., Google Analytics, SEMRush, etc.)

6. Experience in setting up and optimizing PPC campaigns on all major search engines

7. Knowledge about LinkedIn Marketing

8. Proficiency in campaign management software, such as HubSpot Marketing

9. Extensive experience in client relationship management

• Firm grasp of the JavaScript (and TypeScript ) language and its nuances
• Knowledge of (functional or object-oriented) programming
• Ability to write well-documented, clean Javascript code
• Rock solid at working with third-party dependencies and debugging dependency conflicts
• Familiarity with native build tools.
• Understanding of REST APIs, the document request model, and offline storage
• Experience with automated testing suites.

• Experience in implementing DevOps practices and DevOps-tools in areas like CI/CD using Jenkins environment automation, and release automation, virtualization, infra as a code or metrics tracking.
• Hands on experience in DevOps tools configuration in different environments.
• Strong knowledge of working with DevOps design patterns, processes and best practices
• Hand-on experience in Setting up Build pipelines.
• Prior working experience in system administration or architecture in Windows or Linux.
• Must have experience in GIT (BitBucket, GitHub, GitLab)
• Hands-on experience on Jenkins pipeline scripting.
• Hands-on knowledge in one scripting language (Nant, Perl, Python, Shell or PowerShell)
• Configuration level skills in tools like SonarQube (or similar tools) and Artifactory.
• Expertise on Virtual Infrastructure (VMWare or VirtualBox or QEMU or KVM or Vagrant) and environment automation/provisioning using SaltStack/Ansible/Puppet/Chef
• Deploying, automating, maintaining and managing Azure cloud based production systems including monitoring capacity.
• Good to have experience in migrating code repositories from one source control to another.
• Hands-on experience in Docker container and orchestration based deployments like Kubernetes, Service Fabric, Docker swarm.
• Must have good communication skills and problem solving skills