Marketing Communications Executive

An exciting opportunity has arisen for a 1st Line Technician to join our growing InVentry support team. This team is a vital part of the organization, as we're the first point of call for our 8,000+ customer base (and growing! ). We aim to deliver world-class service & make customers feel part of the team, working closely together to resolve technical issues.

Responsibilities:

• Answering incoming support queries from our customers via calls and live chat
• Logging and responding to customers through our ticketing system, Zendesk
• Managing assigned tickets promptly, ensuring customers are kept up to date
• Resolve customer queries using remote support software, following all correct processes to come to a timely resolution
• Assist in updating and building our customer knowledge base & best practice guides
• Meeting SLA's and KPI's

Requirements:

• Tech-savvy and have a passion for customer service
• A strong problem solver and think logically at all times
• An advocator of our one-team mentality and a great team player
• A great listener and pride themselves on their impeccable communication skills
• Great at driving their personal development

About Us:

Bansal Classes in Chinchwad is a renowned educational institute specializing in IIT, JEE, and NEET coaching. We are seeking an experienced Marketing Executive to join our team and contribute to our mission of nurturing future leaders.

Job Description:

·  Developing and improving marketing plans unique to different products and services

·  Conceiving and improving existing marketing strategies

·  Networking with suppliers, large contractors, partner organizations and other business stakeholders

·  Conducting marketing research and analysis to produce relevant marketing information and evaluate trends

·  Monitoring ongoing marketing campaigns and spending based on the budget allocated

·  Creating and generating reports related to the key performance indicator (KPIs) of an ongoing marketing campaign

·  Creating engaging and grammatically correct marketing collaterals

·   Ensuring distribution of marketing materials

·   Monitoring market trends and analysing customer activities to identify business opportunities

Requirements:

• Minimum of 3 years of experience in Marketing, preferably in the education sector.
• Excellent verbal and written communication skills.
• Empathy and the ability to connect with students and parents.
• Understanding of the IIT, JEE, and NEET coaching industry is a plus.
• Strong organizational skills and attention to detail.
• A passion for education and a commitment to the success of our students.
• The ability to handle marketing responsibilities effectively.

• 3+ year of experience in Development in JAVA technology.
• Strong Java Basics
• SpringBoot or Spring MVC
• Hands on experience on Relationl Databases (SQL query or Hibernate) + Mongo (JSON parsing)
• Proficient in REST API development
• Messaging Queue (RabitMQ or Kafka)
• Microservices
• Any Caching Mechanism
• Good at problem solving

Good to Have Skills:

• 3+ years of experience in using Java/J2EE tech stacks
• Good understanding of data structures and algorithms.
• Excellent analytical and problem solving skills.
• Ability to work in a fast paced internet start-up environment.
• Experience in technical mentorship/coaching is highly desirable.
• Understanding of AI/ML algorithms is a plus.

• Understanding of SDLC & OOPs concepts.

• Must have experience with ASP.NET with C#

• Good knowledge of SQL server / POSTGreSQL database

• Basic Knowledge of javascript, JQuery, CSS, HTML5, Bootstrap

• Ability to design Web architecture.

• Ability to bug fixing in existing projects.

• Knowledge of functions, procedure, triggers.

• Ability to write optimized sql query.

• Good knowledge of developing Desktop Application

• Knowledge of WCF, Web Services and file management.

• Knowledge of digital signature is preferred.

• Should be able to work in a team environment.

• Strong in Software Development and Problem Solving Skills.

• Design, Develop and Unit Test software independently.

• Also should be able to understand the existing applications and should be in position to reengineer the codes to latest .Net technologies.

• Freshers: Should have B.Tech background and should have strong in problem solving skills.

Work with Business Analyst/end users to understand business requirements

2. Develop Prototype, Design documents.

3. Develop code in Java spring framework and Angular to meet requirements.

4. Involve in Testing cycle and track until the Production migration.

5. Follow Quality procedures and develop documents as per SDLC methodology.

6. Receiving support calls from MES Users and generation of tickets (manually or through system)

7. Resolution of the calls

8. Routing unresolved and higher level (L2 & L3) calls to central MES teams

9. Keeping track of SLAs

10. Maintaining ticket resolution track and Resolves change request also assigned time to time.

PRIMARY RESPONSIBILITIES :-

• Designing Websites with responsive layouts.
• Designing Mobile Apps.
• UX Flow Designing for App & Web Apps.
• Co-ordination with client and get the best creative outcome in terms of design.
• Able to design digital media artworks for social media, websites, print media.
• Responsible for creative development across our app, website, social media, user communications, digital ads and offline marketing channels.
• Ideation and execution, understanding client requirement / brief, designing, and delivering creative projects from conceptualization to final execution. ·
• Think creatively and out of the box and develop new design concepts, graphics and layouts independently.
• Take a lead role in managing the design and creative elements of products for website and app.
• Managing graphic designs from conception to deliver

REQUIREMENTS :-

• 4+ years design experience, preferably in an interactive agency.
• Advanced command of standard design and layout applications (Adobe XD, Figma, Photoshop, Illustrator.).
• Strong time-management skills and ability to prioritize.
• Experience working to meet team-based project outcome.
• You are a strong team player who can collaborate effectively with different stakeholders.

About OneAssist
OneAssist is founded with a vision to provide a ubiquitous platform for assistance & protection services to customers.

A leader in Assistance and Protection products across Home Appliances, Personal Electronics, Physical and Mobile Wallets, OneAssist is a Technology-led organization. It has created a horizontal Assitance and Protection platform powered by Technology, Analytics and Data Science.

OneAssist wants to provide consumers the convenience of availing assistance and protection products through digital touch points- Mobile App, website, Voice and chat.

Founded in 2011, OneAssist has been well funded by Marquee investors, Sequoia Capital, Lightspeed Venture Partners, Assurant Solutions and Trifecta Capital with total cumulative funding of $33.2 Million. The latest Series C funding of &17.5 Million was raised in 2017.

Some of our significant partnerships are with Airtel, HDFC, HomeCredit, Pinelabs, InstaCash and more.

https://www.linkedin.com/company/oneassist-consumer-solutions/about/">https://www.linkedin.com/company/oneassist-consumer-solutions/about/
https://www.oneassist.in">https://www.oneassist.in

Job Description:

• Write maintainable/scalable/efficient code.
• Design and architect technical solutions for the developer community at OneAssist Work in a cross-functional team, collaborating with peers during the entire SDLC.
• Follow coding standards, code reviews etc. Follow scrum sprint cycles and commitment to deadlines.

Traits we are looking for in you: 3+ years experience developing large scale customer facing internet systems Strong problem-solving skills.

• Hands-on experience in coding capability in desired technology Solid experience in Java/J2EE frameworks such as Spring, Spring Boot, Spring Cloud, Hibernate.
• Strong Experience with Microservices, RESTful Web services, OOPs concepts.
• Nice to have knowledge of Docker, Kubernetes, Jenkins and CI/CD Knowledge
• Strong background in designing or extending existing test frameworks such as Junit Experience with version control systems such as Git. Good understanding of application security (authentication, authorization, web security etc.)