Deputy Manager – Digital Marketing

JOB DETAILS:

* Job Title: Customer Success (B2B SaaS, USA)

* Industry: Technology

* Salary: Best in Industry

* Experience: 3 to 7 years

* Location: Bengaluru, Karnataka

Criteria

Strong Customer Success Manager / Implementation Manager / Post-Sales Delivery (B2B SaaS – US Customers) Profiles

3+ years of experience in Customer Success roles within B2B SaaS companies, primarily working with US-based customers.

Must have experience owning end-to-end customer onboarding and implementations, including requirement discovery, onboarding execution, go-live ownership, and early adoption success

Must have strong project management and customer communication skills, owning onboarding timelines, running regular customer check-ins, managing CXO-level stakeholders, and proactively flagging risks or blockers.

Must have worked in post-sales, non-quota-carrying roles focused on customer success, retention, and long-term relationship management (upsell is not mandatory)

Must have a conceptual understanding of SaaS products and APIs, with the ability to understand workflows, follow integration issues, and coordinate effectively with technical teams (hands-on coding not required).

Must be willing to work in US time zones (approx. 4:30 AM IST onwards, Mon–Fri).

(Company): B2B SaaS (Technical complex)

Preferred

• Experience handling enterprise customers, exposure to Salesforce CRM, or working on billing / finance / subscription-based SaaS products will be a strong plus.

Role & Responsibilities

If you are expecting a working playbook that you can execute upon, company is probably not the right fit for you at this point. However, if you are excited about creating the playbook from scratch, we would love to hear from you.

You will work closely with the founders.

As the new hire in this role, you'll be the voice of the customer in the company, and lead the charge in developing our customer-centric approach, working closely with our tech, design, and product teams.

What you will be doing:

You will be responsible for converting, onboarding, managing, and proactively ensuring success for our customers/prospective clients.

• Implementation
• Understand client billing models and configure company contracts, pricing, metering, and invoicing accurately.
• Lead pilots and implementation for new customers, ensuring complete onboarding within 3–8 weeks.
• Translate complex business requirements into structured company workflows and setup.
• Project Management
• Own customer delivery timelines and communication from kickoff to go-live.
• Track progress, call out blockers early, and keep customers updated without needing reminders.
• Run weekly status checkpoints and ensure every onboarding milestone lands on time.
• Internal Coordination & Escalation
• Act as the voice of the customer internally — share structured feedback with product and engineering.
• Create clear, well-scoped handoff documents when working with technical teams.
• Escalate time-sensitive issues appropriately and follow through on resolution.
• Documentation & Enablement
• Create client-specific documentation (e.g., onboarding guides, configuration references).
• Contribute to internal wikis, training material, and product documentation.
• Write simple, to-the-point communication — clear enough for a CXO and detailed enough for a developer.

Ideal Candidate

• 3-7 years of relevant experience
• Willing to work in US time zone (~430 am IST) on weekdays (Mon-Fri)
• Ability to understand and shape the product at a granular level
• Ability to empathize with the customers, and understand their pain points
• Understanding of SaaS architecture and APIs conceptually — ability to debug API workflows and usage issues
• Previous experience in salesforce CRM
• -Entrepreneurial drive, and willingness to wear multiple hats as per company’s requirements
• Strong analytical skills and a structured problem-solving approach
• (Strongly preferred) Computer science background and basic coding experience
• Ability to understand functional aspects related to the product e.g., accounting/revenue recognition, receivables, billing etc
• Self-motivated and proactive in managing tasks and responsibilities, requiring minimal follow-ups.
• Self-driven individual with high ownership and strong work ethic
• Not taking yourself too seriously.

Join us at Springer Capital, a corporate inclusion training company dedicated to promoting diversity and equity within the workplace.   

As an Instructional Design Apprentice, you will provide support in creating a broad range of creative materials including documents, presentations, eLearnings, newsletters, flyers, videos, and other media to assist our training team. 

• Design, develop, and maintain Java-based applications using Spring Boot and Hibernate frameworks.
• Collaborate with cross-functional teams to gather and analyze requirements, and translate them into technical solutions.
• Implement microservices architecture to build scalable and resilient systems.
• Write clean, efficient, and maintainable code adhering to best practices and coding standards.
• Conduct code reviews and provide constructive feedback to team members.
• Troubleshoot and debug issues to ensure optimal performance and reliability.
• Stay updated with the latest trends and technologies in Java development, microservices, and cloud computing.

We are looking out for Sr. PHP developers to join us at Intricare Technologies.

Your primary focus will be the development of all server-side logic using PHP Frameworks. You will be a part of a full-stack development team that is responsible for all aspects of the ongoing software development.

Responsibilities and Duties
> We are looking for an enthusiastic, diligent Senior PHP Developer
> Good communication skills and dedication to work
> Hands-on experience with any PHP Frameworks {such as Laravel or Yii 2.0 or Codeigniter)
> Excellent problem-solving skills and a positive attitude.
> Should be excited about working with the company in a dynamic work environment.

> Care a lot about product and user experience and take responsibility for thinking like a user. 

> Be comfortable in a fast-paced environment

> Build a great culture, product, and business

Bonus points if you: 

- Experience with rest API & microservices

- Experience with AWS Services

- Have worked with Vue.js in past

Kindly visit our website:- www.intricaretech.com

We are looking for an AngularJS engineer to build world-class user
experience while innovating with and implementing full front-end stack. We
need someone who thinks outside the box, someone who doesn't settle on one solution, and someone who loves challenging projects and complex user flow and advance technologies.

Work Profile
o Delivering a complete front end application in AgularJS
o Ensuring high performance on mobile and browser with reusable and modular components spanning cross multiple projects
o Coordinating the workflow between the graphic designer, the HTML coder, and yourself
o Integrate with the back-end developer in the process of building the RESTful API o Communicating with external web services for 3rd Party tools and services integration

Requirement
o 3+ years of experience and proficiency with AngularJS, JavaScript and HTML5
o Deep knowledge of AngularJS practices and commonly used modules based on extensive work experience
o Creating self-contained, reusable, and testable modules and components
o Ability to provide SEO solutions and optimization

o Writing non-blocking code, and resorting to advanced techniques such as multi-threading, when needed

o Creating custom, general use modules, and components which extend the elements and modules of core AngularJS

Location- Ahmedabad

Requirements :

• Minimum 5 years of experience working on Python Environment
• Knowledge of software development methodologies and being able to work on projects individually or as part of a team. should be able to work with AGILE methodology.
• Knowledge of relational databases, version control tools and other development tools.
• Strong interest in learning new skills/technologies and curiosity to explore various technologies
• Should have strong analytical skills
• Good communication.

Must Required Skills:

• Python 3
• should have worked on one or more major Python web frameworks.
• Working knowledge in selenium.
• Worked with APIs development, integration of third-party APIs
• Working knowledge of MySQL databases integration with Python Environment.

• Experience implementing large-scale ETL processes using Informatica PowerCenter.
• Design high-level ETL process and data flow from the source system to target databases.
• Strong experience with Oracle databases and strong SQL.
• Develop & unit test Informatica ETL processes for optimal performance utilizing best practices.
• Performance tune Informatica ETL mappings and report queries.
• Develop database objects like Stored Procedures, Functions, Packages, and Triggers using SQL and PL/SQL.
• Hands-on Experience in Unix.
• Experience in Informatica Cloud (IICS).
• Work with appropriate leads and review high-level ETL design, source to target data mapping document, and be the point of contact for any ETL-related questions.
• Good understanding of project life cycle, especially tasks within the ETL phase.
• Ability to work independently and multi-task to meet critical deadlines in a rapidly changing environment.
• Excellent communication and presentation skills.
• Effectively worked on the Onsite and Offshore work model.

Rules & Responsibilities:

Skills :

• Familiarity with the http://asp.net/">ASP.NET framework, SQL Server and design.
• Hands on experience using C# .NET, MVC, Oops Concept, Jquery, Bootstrap.
• Knowledge of  .NET languages 
• Familiarity with architecture styles/APIs (REST, RPC)
• Understanding of Agile methodologies
• Strong attention to detail
• Excellent troubleshooting and communication skills
• Knowledge of REST and RPC APIs
• Angular will be an advantage
• Able to work well in a team setting

• At least 2+ years of product development experience with expertise in designing and implementing high-performance java enterprise applications
• Extensive knowledge in Object-Oriented Programming and Design
• Extensive knowledge of Java, Spring, Spring MVC, Spring Boot, Hibernate, Struts
• Exposure to or experience with Git, Bitbucket, Jira, Jenkins etc.
• Experience with HTML/XHTML, CSS, Javascript, AJAX, DOM, Reactjs
• Extensive knowledge in creating and consuming RESTful API
• Extensive knowledge in automated unit testing using JUnit
• Experience in AWS infrastructure
• Knowledge in writing SQL queries and interacting with database systems such as Oracle, SQL Server,
• Thorough orientation towards Code reviews, Coding standards, Design Standards, and Code Documentation
• Knowledge in design patterns
• Knowledge of Data modeling in RDBMS or NoSQL databases
• A proactive approach to identify alternatives for a given problem statement
• Should have worked on enterprise-class applications
• Should have worked in an Agile environment
• Excellent oral and written communication skills