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Rezo.AI
Aditya Deo
Posted by Aditya Deo
Noida
3 - 6 yrs
₹12L - ₹15L / yr
Account Management
Key account management
Sales
Direct sales
Global marketing
+3 more

About Us

We are an AI-Powered CX Cloud that enables enterprises to transform customer experience and boost revenue with our APIs by automating and analysing customer interactions at scale. We assist across multiple voice and non-voice channels in 30+ languages whilst coaching and training agents with minimal costs.

 

Problem we are solving

In comparison to worldwide norms, customer support in traditional contact centers is quite appalling, due to high number of queries, insufficient capacity of agents and inane customer support systems, businesses struggle with a multi-fold rise in customer discontent and bounce rate, resulting in connectivity failure points between them and customers. To address this issue, IITian couple Manish and Rashi Gupta founded Rezo's AI-Powered CX Cloud for Enterprises 2018 to help businesses avoid customer churn and boost revenue without incurring financial costs by providing 24x7 real-time responses to customer inquiries with minimal human interaction.

 

Responsibilities:

  • Serve as the lead point of contact for all customer account management matters
  • Build and maintain strong, long-lasting client relationships
  • Negotiate contracts and close agreements to maximize profits
  • Develop trusted advisor relationships with key accounts, customer stakeholders and executive sponsors
  • Ensure the timely and successful delivery of our solutions according to customer needs and objectives
  • Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders
  • Develop new business with existing clients and/or identify areas of improvement to meet sales quotas
  • Forecast and track key account metrics (e.g. quarterly sales results and annual forecasts)
  • Prepare reports on account status.
  • Good knowledge of SaaS and IT sales.
  • Collaborate with sales team to identify and grow opportunities within territory
  • Assist with challenging client requests or issue escalations as needed

 

Requirements and skills

  • Proven work experience as an Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager or relevant role
  • Demonstrable ability to communicate, present and influence key stakeholders at all levels of an organization, including executive and C-level
  • Solid experience with CRM software and MS Office (particularly MS Excel)
  • Experience delivering client-focused solutions to customer needs
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Excellent listening, negotiation and presentation abilities
  • Strong verbal and written communication skills
  • BA/BS degree in Business Administration, Sales or relevant field

 

Life at Rezo.AI

  • We take transparency very seriously. Along with a full view of team goals, get a top-level view across the board with our regular town hall meetings.
  • A highly inclusive work culture that promotes a relaxed, creative, and productive environment.
  • Practice autonomy, open communication, growth opportunities, while maintaining a perfect work-life balance.
  • Go on company-sponsored offsites, and blow off steam with your work buddies.

 

Read more
xoxoday

at xoxoday

2 recruiters
Agency job
via Jobdost by Sathish Kumar
Bengaluru (Bangalore)
8 - 12 yrs
₹40L - ₹40L / yr
Inside Sales
Global marketing
Inbound Marketing
Hubspot
Demand generation
+4 more

What is the role?

We are looking for a senior SaaS Inside sales professional who can drive software products sales in India & International markets. You are someone who likes working with data and insights and making decisions based on it. An eager candidate to make an impact at Xoxoday and thrive in a fast-paced, dynamic, hyper-growth environment and can operate fluidly between the 30,000-foot strategy level and the micro-detail to get things right.The AVP Inside sales ll work closely with the founders & CXOs on sales and demand generation.

Responsibilities 

  • Should be able to set up the inbound, outbound process globally 
  • To be responsible for setting up SMB sales engine for global markets 
  • Expert in defining GTM initiatives and rolling this out with proper tracking 
  • Collaborate with other functions in order to develop sales strategy for enhancing the company's growth
  • Effectively create and articulate ROI in various negotiations
  • Ensure that the organisation meets its stipulated growth goals
  • Adept in using best of technology and practices to scale the operations. Hands on knowledge of tools like Hubspot, Outreach, Demandbase, Lusha, etc ll be required. 
  • Should be able to maximise salesperson efficiency and output through mentoring and counselling. 

We are looking for a leader who has these skills:

  • Overall experience of 8-10 years out of which atleast experience of 3 to 4 years in setting up the process for a SaaS company in India selling to global markets 
  • Working out of the Bangalore office and mostly in USA time zone
  • Hands on experience to pick initiatives and work himself and then train team on calling pitch, email formats, campaigns creation and handling inbound engine.
  • Is deeply analytical, comfortable navigating data and working in ambiguity.
  • Exemplary communication and relationship building skills at all levels from senior executives to Individual Contributors.

Whom will you work with?

You will closely work with the sales leadership. You ll have interactions with sales teams and marketing teams globally. 

We are‍

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, Dubai.

Way forward‍

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interviews. There ll be three rounds of interviews. 

Read more
xoxoday

at xoxoday

2 recruiters
Agency job
via Jobdost by Mamatha A
Bengaluru (Bangalore)
4 - 8 yrs
₹15L - ₹15L / yr
Global marketing
Market Research
Email Marketing
campaign promotion

What is the role?

The VP Presales is a leadership role who ll work closely with the founders & CXOs on various strategic initiatives.

Responsibilities 

  • Setting up the inbound, outbound process globally 
  • Setting up smb sales engine for global markets 
  • Expert in defining GTM initiatives and rolling this out with proper tracking 
  • Liaisoning with marketing, sales and finance team to track ROI and optimise cac 
  • Using best of technology and practices to scale the operations  

We are looking for a leader who has these skills:

  • Overall experience of 8-10 years out of which atleast experience of 3 to 4 years in setting up the process for a SaaS company in india selling to global markets 
  • Working out of bangalore office and mostly in Usa time zone with overlap for india markets 
  • Hands on experience to pick initiatives and work himself and then train team on calling pitch, email formats, campaigns creation and handling inbound engine.
  • Is deeply analytical, comfortable navigating data and working in ambiguity.
  • Exemplary communication and relationship building skills at all levels from senior executives to Individual Contributors. 

Whom will you work with?

You will closely work with the founders. You will provide constant updates to the board and the other Sr management teams. 

We are‍

Xoxoday is a rapidly growing fintech SaaS firm that propels business growth while focusing on human motivation. Backed by Giift and Apis Partners Growth Fund, Xoxoday offers a suite of three products - Plum, Empuls, and Compass. Xoxoday works with more than 2500 clients across 10+ countries and over 2.5 million users. Headquartered in Bengaluru, Xoxoday is a 300+ strong team with four global offices in San Francisco, Dublin, Singapore, Dubai.

Way forward‍

We look forward to connecting with you. Once we review your resume, the next step will be a discovery call followed by detailed interviews. There ll be three rounds of interviews. 

Read more
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