Marketing - SAAS (Founder's Office)

Role Overview

We are seeking an experienced Solution Architect responsible for designing end-to-end business and technology solutions that address client and organizational needs. The ideal candidate will bridge business requirements and technical implementation by defining scalable, maintainable, and cost-effective solutions across products, applications, integrations, and business processes.

Key Responsibilities

• Understand business requirements and translate them into comprehensive solution designs.
• Define end-to-end solution architecture across applications, integrations, data flows, and business processes.
• Work closely with stakeholders, product managers, business analysts, and development teams to ensure successful solution delivery.
• Create solution blueprints, architecture diagrams, technical specifications, and implementation roadmaps.
• Lead solution design workshops and technical discussions with clients and internal teams.
• Evaluate existing systems and recommend improvements, modernization strategies, and technology enhancements.
• Define integration approaches between internal systems, third-party applications, APIs, and external partners.
• Ensure solutions meet functional, scalability, security, performance, and compliance requirements.
• Conduct architecture and design reviews to ensure adherence to standards and best practices.
• Identify technical risks and provide mitigation strategies throughout the project lifecycle.
• Provide technical leadership and mentorship to development teams.
• Support proposal development, effort estimation, and pre-sales solutioning activities when required.

Requirements

• Strong experience in Solution Architecture, System Design, and Enterprise Application Architecture.
• Proven experience designing complex business and technology solutions.
• Strong understanding of application architecture, integration patterns, APIs, and distributed systems.
• Experience working with enterprise applications, SaaS platforms, and digital products.
• Strong understanding of databases, data modeling, and information architecture.
• Ability to translate business requirements into practical technical solutions.
• Excellent stakeholder management and client-facing communication skills.
• Strong analytical, problem-solving, and decision-making abilities.
• Experience preparing architecture documentation, solution blueprints, and technical proposals.
• Ability to lead cross-functional teams and influence technical decisions.

Preferred Background

• Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field.
• 5–7 years of experience in software engineering, technical leadership, business solutioning, or solution architecture.
• Experience in enterprise software, travel technology, SaaS, or digital transformation projects.
• Knowledge of architecture frameworks and design methodologies such as TOGAF is preferred.
• Strong communication, leadership, presentation, and stakeholder management skills.

Job Title: Business Development Manager (BDM)

Location: Gurgaon

Experience: 2-4 years

Job Description:

We're looking for an experienced BDM to drive sales growth in government and corporate sectors. You'll identify new business opportunities, build relationships with key decision-makers, and drive revenue growth.

Key Responsibilities:

- Identify and pursue new business opportunities in government and corporate sectors

- Build and maintain relationships with key decision-makers and stakeholders

- Develop and execute sales strategies to drive revenue growth

- Meet or exceed sales targets and contribute to business growth

Requirements:

- 2-4 years of experience in GeM portal and IT Hardware sales

- Strong business development and sales skills

- Excellent communication and relationship-building abilities

- Ability to work independently and meet sales targets

Required Skills:

Externally facing Chat, Multilingual, Knowledge Base, Prompt Templates, Grounding

Experience Cloud -> CSS, LWC, Apex, JavaScript, Chat on the Experience Cloud Site (bots, Agent force)

Data Cloud -> As it relates to Agent Force, Search Retrievers, Data Library

Specific Use Cases:

Has worked on an Externally Facing MIAW Chat Bot that uses Agent Force AI to chat with the users.

Has used the Prompt Templates, Answer Questions with Knowledge, Flex Template

Has made external API calls from Agent Force Agent using Flow / Apex.

About us:  

Burgundy Brand Collective is one of India's fastest-growing specialty retail companies with stores in 9 cities. The company partners with best-in-class international luxury brands to offer Indians a window to the finest food and lifestyle themes from across the world. Our brand portfolio includes Royce’ Chocolate- a premium Japanese confectionery brand, Onitsuka Tiger - a leading Japanese fashion and lifestyle brand, Provenance Gifts – a marketplace for curated gourmet gifts and Ligne Roset – a luxury French contemporary furniture brand. The plan is to aggressively (yet astutely) scale out a portfolio of international brands pan-India. 

Customer Experience Executive (Chat & Email)

Location: Prabhadevi, Mumbai

Job Description

• Respond promptly and professionally to customer inquiries received through email, social media and chat platforms

• Provide accurate information and support to customers, addressing their concerns and resolving any issues

• Maintain a high level of customer satisfaction by delivering exceptional service and exceeding customer expectations

• Ensure timely and effective follow-up on customer queries and escalations to ensure satisfactory resolution

• Maintain a thorough understanding of company products, services, policies, and procedures to provide accurate and up-to-date information to customers

• Collaborate with internal teams to resolve customer issues and improve overall customer experience

• Meet or exceed productivity and quality standards set for the role

• Maintain customer data and records accurately in the designated systems.

Qualifications & Requirements

• Graduate degree

• Candidate should have 0.6 Months - 3 years of experience in a similar role

• Strong written communication skills, including proper grammar, punctuation, and attention to detail

• Previous experience in customer service or a similar role is preferred

• Proficiency in typing with a high level of accuracy and speed

• Ability to multi-task and effectively manage time in a fast-paced environment

• Good problem-solving skills and the ability to think critically

• Excellent interpersonal skills with a customer-centric approach

• Proficiency in using computers and knowledge of email and chat platforms

Reporting Manager: COO

Requirements:

6+ year of working experience .

Strong understanding of web fundamentals

Deeply technical with a track record of successful delivery.

Manage daily/weekly scrums.

Lead technical strategy and implementation for various team initiatives with an alignment with project / client expectations

Proven record of building project from scratch.

An entrepreneurial spirit combined with strong program and project management skills.

Excellent written and verbal communication skills with the ability to present complex plans and designs.

Excellent judgment, organizational, and problem-solving skills.

Excellent design and architecture knowledge.

Data-driven decision making.

• Attract first-rate talent and ensure lasting and successful placements aligned to client requirements
• Responsible for end to end selection process – sourcing, screening, interview coordination, back ground verification etc. in accordance with Anther recruitment strategy
• Understand client company, competitors, market place
• Client management – understand the client mindset, nuances of the requirement, coordination across all stages of recruitment while creating a positive rapport with the client stake holders.
• Map requirement, role criteria, define position description, skill specification
• Locate, identify and track potential candidates through the use of Job-Boards, social media, user groups/associations, candidate referrals, networking, etc
• Create detailed candidate profile summaries for each candidate presented
• Candidate Experience – ensure that all candidates are well informed on all aspects of the position proposed and are prepared adequately before every interview. Hand hold candidates through offer, on boarding and settling in period at the client Organisation
• Build network of candidates and develop creative, cost-effective sourcing strategies to accommodate for current and future client demands

Expertrons is an initiative by experienced professionals turned entrepreneurs (IITB alum) having built a few of India's largest companies across multiple domains. This will be an opportunity to directly work with the founders. What we are looking for: An entrepreneurial, thoughtful and positive mindset/approach to solving large problems, capable of adapting to changing market conditions, willing to join a growing startup, a rational and no-nonsense approach and practical thought process.

We at Expertrons are looking for a talented Senior Executive for User Acquisition

Roles and Responsibilities

1) Deliver volume, quality, TAT & cost outcomes (in accordance with quarterly OKRs) for paid user acquisition (i.e. advertising) within India.
2) Stay ahead of the curve by tracking metrics, analyzing data, identifying emergent trends, researching competitive activity & presenting insights.
3) Continuously improve & help make Expertron's Marketing team a centre of excellence by aggressively adopting automation and dashboarding.

Who can Apply :
1) 2-4 years paid acquisition experience for consumer brands in India, especially UAC.
2) Advanced working knowledge of MS Excel
3) Strong natural curiosity problem-solving abilities, statistical foundations, research skills, growth mindset, and high work ethic.