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Roles and Responsibility: Build and cultivate prospect relationships by initiating daily communications, processing inbound calls (phone and email) and following through to build a sales pipeline for the Sales Managers. Follow up with potential customers, on the phone and email, assist them with queries & steer them through our sales pipeline. Qualify, allocate sales leads and initiate face-to-face appointments with Sales team Work closely with Regional Sales Managers, Marketing team and inside sales team to hit conversion target. Manage data for new and prospective clients in CRM, ensuring all communications are logged, information is accurate and documents are attached. Actively track and report crucial sales data, in order to project performance. Eligibility: Graduate from any stream. Strong presentation skills and the ability to articulate product concept over the phone to prospects. Excellent written, verbal and listening skills required along with SaaS business understanding.
We at Rapido, looking for Customer Support Executive, who have the caliber to understand customer queries, problems or concerns and provide them rightly solution with provided TAT. Then why waiting; we eager to meet you? Please find the job description below. Desired Skills/Experience Should have 1 – 3 years of experience preferable in email support & chat. Shift timings will be 2 PM - 11 PM (Fixed shift) Handling customer complaints/analysing statistics & other data to determine the level of customer satisfaction Education Qualification: 12th grade Passed/Diploma/ undergraduate/ Graduate (any stream) A master of multi-tasking through various systems, screens, and tasks during customer interaction. Solid working knowledge of external systems, PC based internet and software applications (Internet, Microsoft Office - Outlook, Word, Excel), as well as ability to learn and adapt to new software technologies. Managing the Ticketing system to ensure visibility of status to Customer and internal teams Defining ticketing metrics and turnaround times for the Catalogue team Should have good communication and acknowledging skills Strong Knowledge of email etiquette Principles If needed should call the customer and close the case. should able to handle mails and resolve them within the TAT assigned. Being able to accurately diagnose situations and process contingency
