Sales and marketing

Customer Success Executive Responsibilities:

• Visit & Manage client site.
• Sustain business growth and profitability by maximizing value.
• Provide assistance for using our product properly.
• Hold product demonstrations for customers.
• Verify whether the process is functioning properly.
• Handle and resolve customer requests and complaints.
• Minimize customer churn.

Customer Success Executive Requirements:

• Communications or marketing degree.
• Highly organized and able to multi-task.
• Self-driven and proactive nature.
• Excellent communication and interpersonal skills.
• Demonstrate leadership qualities.
• High computer literacy and ability to learn new software.
• Knowledge of customer success processes.
• Experience in document creation.
• Patient and active listener.
• Passion for service.

Why work for Flowace?

• Opportunity to grow the product 100x as the product is of world-class standards
• Freedom and flexibility to be a real leader, to ideate and implement strategies in real-time, without wasting time waiting for approvals
• Very healthy work environment and work-life balance
• Extremely collaborative and helpful team members to work with
• Employee engagement programs such as Fun Fridays, Wellness, and Community Building
• 5 days of hungry hustling and 2 days of absolute rejuvenation every week
• Once the DNA of Flowace goes into the blood, it will serve the candidate very well for his/her entire career and life, irrespective of how long he/she works at Flowace

Company Website - https://flowace.in/" target="_blank">https://flowace.in/

Responsibilities:

• Working with the product team and designers to collaboratively build the products that pushes Rely to reach our next stage of growth.
• Tackle the challenges that occur from having your code running on different merchant websites.
• Ensure the technical feasibility of UI/UX designs.
• Optimise applications for maximum speed and scalability.
• Collaborate with other team members and stakeholders.
• Move fast.

Requirements:

• 3+ years of hands-on product experience in professional software development with front end web development and experience in building user interfaces
• At least one year experience with Angular.
• Experience writing good JavaScript code from scratch.
• Familiarity with web development cycles (e. g. package management, module bundling, unit, and integration testing, browser capabilities, etc. ).
• An eye for detail and empathy for the customer.
• Experience building for mobile platforms.
• Ability to write clean, semantic HTML and CSS, agonising along the way for pixel perfection.

• Experience working at a fast-growth startup.
• Experience upgrading angular.

About the team and Role

You are passionate about product management, finance and leadership. You consistently display outstanding commitment to delivering quality work and customer delight while being a transformational leader in the organization. You are comfortable working with multiple stakeholders, creating product backlogs, defining requirements from ambiguous needs, putting sprints together and delivering on the requirements. You are able to thrive in a highly collaborative, creative, analytical, and fast-paced environment. You are comfortable acting as a product manager/business analyst/project manager where required.

Primary Responsibilities

• Create and build product roadmap and strategy in collaboration with leadership team.
• Define Product Vision – Create product roadmap, identify the product market fit, areas for investment and potential for innovation in the market.
• Define Product strategy and market fit - break down the product vision and design product strategy to achieve vision.
• Business Requirements - Create and maintain business requirements for the technical teams.
• Execution of Product Planning and Development – Include customer goals and business requirements for product release, ensuring implementation is aligned with product goals and requirements.
• Document insights and interaction models based on user feedback.
• Conduct usability tests to validate business ideas.
• Work as a product owner as part of our agile teams, run sprints and lead product delivery.

Required Skill

• MBA or Master’s Degree in Finance Or Operations.
• 5+ years of hands-on experience as a Project Manager/Business Analyst/Product Manager.
• Strong experience in project delivery methodologies and business analysis methodologies.
• Possess good knowledge of agile project delivery and has experience working with agile teams.
• Strong experience in defining and documenting business requirements and functional specifications.
• Robust verbal and written communication skills with proven experience engaging and influencing senior executives.
• Ability to see the big picture, effectively evaluate trade-offs and drive consensus across business units and serve as an effective liaison between customers and engineering.
• Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions.
• High attention to detail, ability to manage multiple, competing priorities simultaneously while delivering results in a fast-paced, dynamic environment

Work Environment Details

• An opportunity to play a formative role in an ambitious financial services marketplace spanning investment banking, debt capital markets, institutional finance, retail lending and asset management
• A journey that will challenge and reward you in a manner few others will

• Mandatory: Docker, AWS, Linux, Kubernete or ECS
• Prior experience provisioning and spinning up AWS Clusters / Kubernetes
• Production experience to build scalable systems (load balancers, memcached, master/slave architectures)
• Experience supporting a managed cloud services infrastructure
• Ability to maintain, monitor and optimise production database servers
• Prior work with Cloud Monitoring tools (Nagios, Cacti, CloudWatch etc.)
• Experience with Docker, Kubernetes, Mesos, NoSQL databases (DynamoDB, Cassandra, MongoDB, etc)
• Other Open Source tools used in the infrastructure space (Packer, Terraform, Vagrant, etc.)
• In-depth knowledge on Linux Environment.
• Prior experience leading technical teams through the design and implementation of systems infrastructure projects.
• Working knowledge of Configuration Management (Chef, Puppet or Ansible preferred) Continuous Integration Tools (Jenkins preferred)
• Experience in handling large production deployments and infrastructure.
• DevOps based infrastructure and application deployments experience.
• Working knowledge of the AWS network architecture including designing VPN solutions between regions and subnets
• Hands-on knowledge with the AWS AMI architecture including the development of machine templates and blueprints
• He/she should be able to validate that the environment meets all security and compliance controls.
• Good working knowledge of AWS services such as Messaging, Application Services, Migration Services, Cost Management Platform.
• Proven written and verbal communication skills.
• Understands and can serve as the technical team lead to oversee the build of the Cloud environment based on customer requirements.
• Previous NOC experience.
• Client Facing Experience with excellent Customer Communication and Documentation Skills