Deliver extraordinary customer services by responding to customer concerns regarding customer accounts- Should have excellent communication and English language skills (written and verbal) with good typing speed- Process customer request in a timely and comprehensive manner to ensure customer satisfaction with Inbound and Outbound calls/emails/chat- Highlight issues through feedback and recommend changes in workflows, procedures and service levels to meet customer needs and to ensure quality service always- Grow and nurture customer relationships on every interaction that results in measurable Customer value- Document necessary account information and offer custom solutions that benefit the customer- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality- Balance customer interests with the interests of company- Resolve all customer queries and follow established problem ticket recording procedures as appropriate- Gather relevant information from customers as required and update it accurately to facilitate the decision process
Are you an experienced online sales professional who has a growth mindset and can drive sales and business development through inbound channels? Then read on. Our client is a social education technology organisation delivering enjoyable & personalised digital learning to schools, NGOs, coaching institutes and learners including the last mile learners. They design, deliver and support tablet and mobile based digital learning solutions with English medium and local languages. Their vision is to facilitate access to enjoyable and life shaping digital learning to every student irrespective of their social, economic, cultural, locational and language status.Founded by two MDI alumnus, it is a student centric and personalised learning platform that delivers enjoyable learning content as per the state boards. This ed-tech provides a solution which is easy to use, lets students enjoy learning, makes life easy for a teacher and delivers learning in the language that students are most comfortable. The organisation has worked in 14 states across India and awarded Google India under "Impacting Change through Digital". As an Inside Sales & Support Manager, you will actively drive the inbound leads into conversion aligned with the sales objectives and take complete ownership of the inbound sales and support process. What you will do: Aligning with the sales and growth objectives of the organisation and then driving the inbound lead generation, relationship building and conversion. Monitoring the incoming leads, understand the requirements and sending them an appropriate first response Connecting with the leads on phone / whatsapp, building a relationship, gathering more detailed requirements and sharing details about the organisation and the best suited products Maintaining a record of all leads and categorising them basis the stage of conversion Apart from our website, gathering leads from other inbound platforms like IndiaMart Creating proposals and quotations, and driving end to end sales process over phone/ email. Following up and engaging with the leads, checking with them for any questions or further information and provide them with the same Supporting all current customers, users and using the support conversations to drive more app downloads and more possible customers and get maximum sharing and business value from them. Every support call to be leveraged for business value. Executing all email, bulk message and tele calling campaigns for sales Innovating new ways of connecting with probable customers through digital/ telephonic means. Closing the leads and generating revenue as per monthly, quarterly and annual targets Answering all enquiries and tele support calls that come from users and customers Smartly using every conversation to pitch new products or getting the users to give us reviews/ feedback and sharing our app/ solutions Ensuring every enquiry is driven with maximum value and satisfaction, and ensuring every lead is closed with maximum sales output What you need to have: Graduate / Post Graduate with a Proven inbound sales and support experience of at least 2-4 years Aggressively growth oriented - both professional and personal. Must be very entrepreneurial in nature Demonstrated ability and work to gather requirements from the inbound leads, send them an appropriate response, engage with them, maintain their record, send them proposals and close the leads for actual business outcomes Excellent communication and storytelling skills in English - both written and oral Should be well versed with inbound and digital sales strategies Should have skills to execute Email, Telephonic and Chat based sales & support most effectively
Hi ,We are looking for a full time employee who can help us run our email and linkedin outreach program. The responsibilities are described below: Responsibilities: Research on various sectors such as remote products or gaming Send customized emails or linkedin messages to prospects Maintain the organization CRM What we’re looking for : Excellent English communication skills Must have actual Marketing/Sales experience. Open to all educational qualifications Previous experience in a similar role in the IT industry Brownie points if you are active on linkedin
SwifLearn is an early stage K-12 edtech startup founded by IIT Bombay graduates and backed by reputed VC firms. Here's your chance to become a part of exponential growth journey at Swiflearn. You are a great fit for this role if you relate deeply with the following expectations:1. You have 1+ year of prior experience working with an edtech startup.2. You should be someone who has a curious, analytical and data driven mindset. Someone who is a learning machine and thinks from first principles.3. You are someone who deeply enjoys working on digital marketing, both from strategic as well as tactical perspective, with a result-obsessed approach.4. You should have 3+ years of full-stack digital marketing experience across all verticals including Paid Social Media, PPC, SEO, Email Marketing, CRO, Web Analytics. (please note that this means you should have an expertise in each of these channels)5. You have great copywriting and written communication skills, which you execute with a customer-obsessed mindset.6. You have a clear history of delivering amazing digital marketing results for your organizations/clients in terms of brand awareness, traffic, leads, customer acquisition & retention in a cost-effective & time-efficient manner.7. You have developed your own unique and unconventional growth hacks from your experience.8. You have good experience working on tools like Ahrefs/Semrush, Wordpress, Mailchimp, Google Analytics, OptinMonster, Hotjar, CRO tools, OneSignal etc.9. You have a deep understanding of digital user journeys and optimized customer funnels.10. You should be from a Tier 1 Engineering/MBA college in India. (preferred, but not mandatory)
About Company: Applicate IT Solutions Pvt Ltd Applicate leads the use of cutting-edge technology including Artificial Intelligence in the domain of Sales. Applicate has created the first AI Sales Assistant, and named it ‘Sellina’. With Artificial Intelligence, ‘Sellina’ can simultaneously Assist, Supervise and Train 1000s of salespeople and channel partners across an organization & assist them in driving everyday sales! Applicate Is already working with many top Global and Indian brands like Bacardi, Diageo, Shell, ITC, Kelloggs, Britannia, Perfetti, Bauli, Organic India, Whirlpool, Grohe, Akzonobel, Allen Solly, Louis Philippe, Van Heusen, Arrow, U.S. Polo, Mars and other top brands. You can also visit our website www.applicate.in or YouTube Channel for details of our company, product portfolio and customer feedbacks. Role Summary: Are you resilient? Can you smile in the face of adversity and talk to anyone? Do you have convincing power? If so, You might be ready for a job as an inside sales representative We are looking for Inside Sales Manager who will be responsible for business lead generation by emailing, cold calling and build relationships with existing and prospective clients in order to garner their interest and convert them into qualified leads. As Inside Sales Manager at Applicate, you’ll be responsible for generating new prospects by interacting with target customer. Responsibilities: Generating new leads & Meeting Sales goals by cold calling, email marketing etc. Develops new accounts by researching and identifying potential leads, soliciting new business, building connections. Diligent follow-ups with inbound leads supported by subsequent email communications Route qualified leads to outside sales team by initiating appointments Achieve quarterly and annual sales targets Maintain strong MIS of all leads and accounts Have a strong eye for research and ability to scout for new prospects, identify the key players in an industry and gather interest Keeps product knowledge up to date by studying item descriptions and participating in ongoing training Accepts ownership for maintaining and expanding sales and accomplishing all assigned tasks Qualification & Key Skills: Min 1 years of experience in Similar Role and domain. Excellent presentation and communication skills, both written and verbal as well excellent listening skills too. Bachelor’s Degree in sales or business, information technology, or related field (MBA preferred) Good hands on in excel (Mail merge, data entry etc.) and other office products. A self-starter. A tenacious individual that is not afraid of taking new initiatives and sometimes rejection. Talking & Meeting is second nature for you. Your day will consist of high volume calling/ meeting/ e-mailing. Strong understanding of sales cycle Strong secondary/internet research skills Knowledge of lead generation, nurturing and converting a potential lead to appointments
OTS Solutions is looking for hiring a new business development executive at their Gurgaon office. Here are the responsibilities for the person, Person will be responsible to do reach outs in US market using email, calls, linkedin for a particular industry Person will be responsible to generate leads and setup appointments for onsite US account executive Person will be responsible to perform different campaigns and generate leads Person will be responsible to speak with and quality clients under parameters defined by sales team needs We are looking for these skills / experience in the candidate, Should be available to work in night timings (US shift) Must possess excellent written and verbal english skills Must have worked in setting to sell B2B services to US or international customers Must have got experience in working on Linkedin and other social platforms to generate leads Must have experience of generating leads through email campaigns Must have worked to set up appointments for account executive
3 Months probational internship convertable into a full -time job.About the Internship: Selected Candidate's day-to-day responsibilities include:1. Handling digital marketing activities and projects (SEO (on-page- off-page), SEM, SMO)2. Working on keyword research using various tools, generating reports & analyzing account performance3. Handling core team tasks related to marketing4. Building and executing a strategy with the team5. Identifying leaders and influencers (internal/external) and engage them in brand activities6. Managing social media marketing and email campaigns7. Brainstorming new and creative growth strategies
B2B Lead generation and qualification for new prospects in North America, EMEA (Europe, Middle East, Africa) and APAC (Asia-Pacific) regions.Generate Leads for Digital Marketing, Web Designing, Development and Mobile applications through emails, Linkedin connections or any other sources.Generate 10 high quality leads per month.Should have sound knowledge of finding emails and validating them.Building connection on social networking sites for lead generation.Identify potential clients, exploring the international market.Achieve targets
Hi, We at Kidzig.com are looking for 'Chief Marketing Officer' to join us. Someone who likes challenges, risks and has entrepreneurial Passion to carry out the following tasks: Facilitate sales and growth Devise the overall marketing strategy Develop product roadmap and oversee creation of new products Develop market intelligence, segmentation, lead generation, sales force effectiveness, revenue retention and growth, communications and budgets, pricing, product and market development, prospecting, revenue retention and development, communications and budgets, and services units Redirect or alter business intelligence strategy Execute and manage marketing budget Reduce costs Boost revenue generation Carry out risk mitigation Create and measure focal metrics around the business such as conversion rates, user acquisition, satisfaction and renewal rates and engagement rates The chief executive officer is ideally quick to respond to shifting situations in the company and shapes its comprehension of a specific project, marketing idea or sales strategy. In addition, he moulds the company into a single voice. We are looking at various options of joining, like 'Sweat Equity, Full time Employment etc.' If you find it interesting, feel free to revert and we can schedule a Meeting.
Golden Phoenix was founded in 2010. We are Digital Media Consultants, in pursuit of unleashing the power of digital media for our clients to achieve their marketing & business objectives. We act as a catalyst for companies in quest for leveraging the digital platforms & establishing a strong digital footprint.