11+ Integrated marketing Jobs in Delhi, NCR and Gurgaon | Integrated marketing Job openings in Delhi, NCR and Gurgaon

JoVE is the world-leading producer and provider of science video solutions with the mission to improve scientific research and education. Millions of scientists, educators, and students use JoVE for their research, teaching, and learning. Our institutional clients comprise over 1,000 universities, colleges, and biopharma companies, including such leaders as Harvard, MIT, Yale, and Stanford. As a rapidly growing company, with offices in the USA, UK, Australia, and India servicing clients in over 60 countries, we are seeking talented and ambitious individuals to join our company.

The Role

We are seeking a dynamic and innovative Marketing Specialist with a passion for the biopharma sector. This role will focus on promoting JoVE’s unique solutions to biopharma companies. The ideal candidate will have a proven track record in B2B marketing, particularly within the life sciences, and will excel in creating content and executing lead-generation marketing campaigns that resonate with biopharma audiences.

Responsibilities

• Develop and execute marketing strategies tailored to biopharma companies
• Design and implement multi-channel marketing campaigns, including email marketing, social media, and paid ads to drive lead generation and audience engagement
• Create completing content for case studies, newsletters, blogs, social media, ads, and email campaigns
• Collaborate with the sales and product teams to align marketing initiatives with business goals
• Engage with industry professionals through events, webinars, and strategic partnerships to expand JoVE’s presence in the biopharma market
• Organize and deliver webinars and events at conferences
• Analyze marketing performance data and leverage insights to optimize strategies. Monitor KPIs such as lead generation, engagement, and conversion rates, providing actionable recommendations for improvements

Requirements

• A Bachelor’s degree in business, marketing, or life sciences
• 5+ years of experience in B2B marketing with a strong focus on the biopharma sector
• Strong understanding of the biopharma industry, including R&D processes and market trends
• Proficiency in marketing automation tools (such as HubSpot)
• Experience with Salesforce and B2B prospecting tools, such as LinkedIn Sales Navigator
• Excellent written and verbal English communication skills
• Strong analytical and problem-solving skills

Why Join JoVE?

• When working with JoVE, you can expect a compensation package competitively placed within the local market.
• You will make a direct impact in accelerating science research and in improving student learning in science education.
• Opportunity to work with global teams and in an environment that promotes innovation and collaboration.
• Our strong promotion from within culture draws a clear path to advance your career with us.

About MyOperator

MyOperator is a Business AI Operator, a category leader that unifies WhatsApp, Calls, and AI-powered chat & voice bots into one intelligent business communication platform.

Unlike fragmented communication tools, MyOperator combines automation, intelligence, and workflow integration to help businesses run WhatsApp campaigns, manage calls, deploy AI chatbots, and track performance — all from a single no-code platform.

Trusted by 12,000+ brands including Amazon, Domino's, Apollo, and Razorpay, MyOperator enables faster responses, higher resolution rates, and scalable customer engagement — without fragmented tools or increased headcount.

Role Overview

As a Customer Support Representative, you will be the first point of contact for customers reaching out via IVR (inbound calls), chat, and email.

You will be responsible for resolving customer issues within defined SLAs, delivering a high-quality customer experience, and proactively identifying upsell or cross-sell opportunities.

This role is performance-driven, with clear KRAs and KPIs focused on resolution speed, ownership, customer satisfaction, and proactive support.

Key Responsibilities

1. Customer Issue Resolution & Productivity

• Handle inbound calls, chats, and email tickets professionally and efficiently.
• Ensure accurate ticket creation and categorisation in the CRM for every interaction.
• Resolve customer issues within defined SLAs (majority within 4 business hours).
• Maintain high First Contact Resolution (FCR) for IVR interactions.
• Maintain quick First Response Time (FRT) for chat and email tickets.
• Maintain high availability and responsiveness during assigned shifts.

2. Customer Experience & Satisfaction

• Deliver a positive, empathetic, and solution-oriented experience during every customer interaction.
• Maintain high Customer Satisfaction (CSAT) scores by setting the correct expectations.
• Ensure customers clearly understand the resolution before closing tickets.
• Provide complete and accurate support to ensure issues are fully resolved.

3. Ownership & Accountability

• Take end-to-end ownership of assigned tickets until closure.
• Avoid unnecessary escalations by resolving issues at the first touchpoint whenever possible.
• Proactively follow up on pending cases and ensure closure within the defined SLA.
• Escalate issues only when necessary, providing complete context and documentation.

4. Revenue Signals, Cross-Sell & Proactiveness

• Identify and share qualified upsell, cross-sell, or referral opportunities during customer interactions.
• Highlight relevant MyOperator products or features based on the customer’s needs.
• Share opportunities clearly with the Account Manager via CRM or defined processes.

5. Process Adherence & CRM Hygiene

• Follow defined support processes, workflows, and communication guidelines.
• Ensure accurate and timely CRM updates for all tickets and customer interactions.
• Participate in new process rollouts, tool adoption, and team initiatives.

Requirements ( Skills & Competencies )

Must-Have Skills

• Strong verbal and written communication skills in English (Hindi or regional languages are a plus).
• Strong customer-first mindset with problem-solving ability.
• Ability to multitask across calls, chats, and tickets simultaneously.
• Comfortable working with CRM tools and support dashboards.
• Willingness to work in shifts and weekends as per business requirements.

Good-to-Have Skills

• Prior experience in B2B SaaS, telecom, or customer support roles.
• Experience handling chat or omnichannel support environments.
• Basic understanding of CRM platforms or cloud communication tools.

Behavioural Expectations

• Ownership-driven: Takes responsibility and ensures problems are resolved completely.
• Process-oriented but customer-centric: Balances internal processes with customer satisfaction.
• Comfortable working with targets, SLAs, and performance scorecards.
• Open to feedback, coaching, and continuous improvement.

Strong team player who collaborates well with Team Leads and Account Managers.

Job Title: Assistant Manager – Marketing

📍 Location: [WHF / Remote]

🕒 Experience: 4–7 years | Industry: B2B Marketing | Type: Full-Time

🚀 Ready to own marketing end-to-end?

We are looking for a strategic, creative, and hands-on Assistant Manager – Marketing to lead brand, communication, and demand generation efforts across our certification, assurance, training, and digital services.

Despite the title, this is a Manager-level role in scope and responsibility—perfect for someone who thrives in autonomy, drives impact, and elevates visibility, lead flow, and brand authority.

🔑 Key Responsibilities

Marketing Strategy & Planning

• Design and execute annual and quarterly marketing plans across service lines

• Convert technical services (e.g., ISO 27001, ESG, IRCA Courses) into compelling, value-led messaging

Brand & Content Ownership

• Define brand positioning, tone, and messaging across all collaterals

• Lead creation of blogs, case studies, videos, infographics, and social content

Digital Marketing & Demand Generation

• Run SEO/SEM, Google Ads, LinkedIn Ads, and paid campaigns

• Own website lead funnels, landing pages, and MQL performance metrics

Social Media & Visibility

• Manage LinkedIn, YouTube, Instagram strategy and content calendar

• Drive engagement and awareness with original campaigns and creatives

Events & Partnerships

• Manage webinars, conferences, expos, and partner promotions

• Collaborate with associations, media, and learning platforms

CRM, Automation & Analytics

• Use Zoho Campaigns, HubSpot, or Mailchimp for drip campaigns

• Maintain CRM hygiene and report on MQLs, CPLs, CTRs, and ROI

Collaboration & Enablement

• Align with cross-functional teams including sales, training, technical, and HR

• Support pitch decks, proposals, and internal branding

Vendor & Budget Oversight

• Coordinate with agencies, freelancers, and digital vendors

• Track marketing budgets and campaign performance

🎓 Qualifications & Skills

• Bachelor's in Marketing, Mass Comm, Business, or Design

• 4–7 years of B2B marketing experience—preferably in SaaS, consulting, certification, or training

• Digital marketing certifications (Google, Meta, HubSpot) preferred

• Proficient in Canva, Google Analytics, Zoho CRM, SEO tools

• Excellent storytelling, project management, and execution skills

Interested Candidates can apply on below link : https://idreamcareer.keka.com/careers/jobdetails/79881

We are looking for a dynamic and driven Sales & Operations Manager to lead both pre- and post-sales processes for our Counselling as a Service (CaaS) business line. This role is pivotal in ensuring seamless coordination between clients, internal teams, and our career counselors' community. You will act as the bridge between sales execution, operational delivery, and client success.

Key Responsibilities

🔹 CaaS Sales (Pre-Sales & Closures):

• Drive end-to-end sales cycles – from client engagement, need identification, proposal creation to closure

• Collaborate with the Business Development team to convert qualified leads into long-term partnerships

• Understand client objectives and map offerings to deliver tailored career guidance solutions

🔹 CaaS Post-Sales Operations:

• Lead client onboarding and post-sales documentation

• Coordinate deployment of career guidance product for individual counsellors

• Monitor program delivery, timelines, and quality of service

🔹 Tech & Cross-functional Liaison:

• Coordinate with the tech team for deployment, issue resolution, and feature feedback

• Act as the SPOC between client expectations and internal teams (content, tech, counselor engagement)

🔹 Counselor Engagement:

• Work closely with the Community Manager to onboard, brief, and align counselors for specific client engagements

• Track counselor performance, share feedback loops, and build a culture of responsiveness.

What We’re Looking For

• 2-4 years of experience in B2B/B2C Sales and Operations roles, preferably in edtech or services industries

• Strong project management and multi-stakeholder coordination skills

• Excellent communication and presentation skills

• Ability to work in a fast-paced, outcome-oriented environment

• Experience with CRM tools, Excel/Sheets, and basic tech ticketing systems

Nice to Have

• Exposure to career guidance, education, or school/college ecosystem

• Prior experience managing freelance/contractual teams or communities

Why Join Us?

At iDreamCareer, you’ll be part of a mission to democratize career guidance for millions. This role gives you an opportunity to shape the future of career decisions by blending data, technology, and human empathy.

About Company

One of the India's leading Renewable Energy Consultants, working with large commercial and Industrial clients and helping them choose right Renewable Energy solution for them.

Roles & responsibilities:

• Research and Analysis in the Renewable Energy Sector of the regulations,policies, market competitors, key developers

• Creating and maintaining Financial Models and Financial Calculators as per the Customer’s and Company’s requirements

• Supporting in the Transaction Execution and in signing the PPA documents with the customers

• Preparation of Financial Modeling, corporate presentations, and information memorandum, RFS

Requirements:

MBA in Finance or comparable qualification with 8 -16 months of experience and excellent knowledge of Microsoft Excel

• You must have excellent knowledge and hands on for Ms Excel.

• You must have strong analytical (quantitative as well as qualitative) skills including building financial models

• You should have a strong financial statement analysis foundation

• You should have great research capabilities and understanding of the power and utility sector with a focus on solar, wind, and new upcoming technologies

• You should have excellent communication, writing skills, report-writing, and presentation skills

• Creating and maintaining digital assets, such as interface design files, wireframes, and interactive mockups using design and prototyping tools: e.g., Sketch and InVision
• Designing, building and maintaining highly reusable JavaScript, HTML and CSS code
• Understanding the limitations of our tech stack and business model and providing technical advice wherever necessary
• Coordinating the workflow between the UI/UX designs, HTML, CSS and backend application logic
• Cooperating with the back-end developer in the process of building the RESTful API

Desired Candidate Profile

• Confidence in working with HTML5/CSS3, JQuery, Ajax, Bootstrap, responsive design
• Expert knowledge of HTML5 and its best practices
• Proficiency in designing interfaces and building clickable prototypes using Sketch, InVision, Axure, etc.
• Knowledge of Git version control
• Knowledge of the command line
• 2+ years experience as a front-end developer
• 1+ year experience as a UI/UX designer    

*Must Have Experience in IT service (web development) based industry*

Responsibilities:

• Research industry-related topics
• Write clear marketing copy to promote our services
• Prepare well-structured drafts using Content Management Systems
• Proofread and edit blog posts before publication
• Submit work to editors for input and approval
• Coordinate with marketing and design teams to illustrate articles
• Conduct simple keyword research and use SEO guidelines to increase web traffic
• Promote content on social media
• Identify customers’ needs and gaps in our content and recommend new topics
• Ensure all-around consistency (style, fonts, images and tone)
• Update website content as needed

Requirements

• Proven 2-4 years’ work experience as a Content Writer, Copywriter or similar role
• Experience doing research using multiple sources
• Familiarity with web publications
• Excellent writing and editing skills in English
• Hands-on experience with Content Management Systems (e.g. WordPress)
• Ability to meet deadlines
• Graduation / Masters in Marketing, English, Journalism or related field