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Growisto - Creating a WIN-WIN ecosystem 

At Growisto, we solve complex business problems with simplified solutions that enable digital transformation. As a team, we are obsessively passionate about technology, marketing, and data and see it as an opportunity for digital growth. Nothing gives us a bigger kick than boosting our clients’ sales and margins! 

About the role: 

As an Associate Enterprise Sales Manager, you will be responsible for sales focused on selling our company's services to large enterprise clients. Your primary goal will be to drive revenue growth, exceed sales targets, and foster strong client relationships. Primarily, you will be solving the following key problems: 

• How to close more enterprise accounts? 
• How to be better at consultative selling? 
• How to increase the conversion ratio? 

In order to embark on the next leg of growth, we need committed sales managers who would want more than just a job. 

Key Responsibilities: 

We strongly believe that in order to solve the above-mentioned problems, the activities/responsibilities will keep changing depending on the needs of the hour. We want you to take complete ownership of the sales and then define the activities yourself to meet the goal. Still, to give you a better understanding of the role, here is what we have on the top of our minds:

Lead Generation: 

• Use cold calling and other sales channels to identify and generate leads within the enterprise segment.
• Build a pipeline of new business by identifying opportunities with decision-makers at large enterprise clients.

Client Relationship Management: 

• Establish and nurture strong relationships with potential clients to understand their needs and pain points.
• Act as the first point of contact and lead the communication between prospects and Growisto’s solutions team.
• Effectively pitch and present Growisto’s services, keeping the client’s needs at the forefront.

Sales Process Management: 

• Focus on consultative selling to understand client needs and tailor solutions accordingly.
• Move leads through the sales pipeline, from initial contact to onboarding as clients.
• Monitor and track lead progress, ensuring timely follow-up and engagement.

Sales Performance Analysis: 

• Analyse sales data and metrics to identify areas for improvement and implement corrective actions. 
• Regularly report on team and individual performance to senior management. 

Contract Negotiation: 

• Lead negotiations for complex enterprise contracts, ensuring favourable terms for the company.

Skills (Must Have): 

• Minimum 1 year of sales experience 
• High emotional intelligence and the ability to appeal to the varying needs of multiple stakeholders in the sales process 
• Excellent communication and interpersonal skills, with the ability to persuasively communicate recommendations and effectively champion customer needs 
• Excellent use of insights and reliability around data-driven decision making 
• Be a good team player 

Why should you consider joining Growisto? 

• It will be a challenging role, and you will get complete ownership to solve challenging problems. 
• If you like challenges and think from a first-principles basis, you should definitely take this up 
• If you have the aspiration to grow and develop as a leader in parallel to the multifold growth rate of a start-up, then you should join us.

Why should you not consider joining Growisto?

• If the role description does not excite you, then you should not join us
• We are a startup, and things will move fast. If you are not comfortable in a fast-paced environment, then you should not join us
• If we have to choose between culture/team and profits, our obvious choice is culture
• If you don’t believe in the same philosophy, then you should not join us.

Job Summary: Position Title: Customer Service Executive

Location: Mumbai

Job Description: we are looking a proactive and customer-focused Customer Service Executive to join our team. The ideal candidate will be responsible for managing customer inquiries, resolving issues, and ensuring a positive customer experience. This role requires excellent communication skills, both written and verbal, and the ability to handle customer concerns effectively via email and phone.

Responsibilities:

• Attending inbound calls involves receiving and responding to incoming calls from customers

• Provide accurate and relevant information regarding products, services, company policies, and procedures.

• Respond to customer inquiries via email in a timely, clear, and professional manner.

• Ensure all customer emails are acknowledged and resolved

• Listen actively to customer concerns, complaints, and issues, ensuring full understanding and empathy.

• Resolve customer grievances and complaints quickly and effectively, escalating to higher management when necessary.

• Follow-up with customers to ensure satisfaction after issue resolution and that the solution meets their expectations.

• Identify recurring customer issues and proactively work with internal teams to suggest improvements or preventative measures.

• Assist customers with order tracking, billing inquiries, account management, and product-related questions.

• Inform customers about order status, shipment tracking, delivery delays, or product/service updates.

• Accurately document all customer interactions and complaints in the CRM system, ensuring a clear audit trail.

• Maintain detailed logs of follow-up actions, resolutions, and outcomes.

• Collect customer feedback and report trends to management for continuous service improvement

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View Job: click here

We are looking for enthusiastic, customer-oriented individuals to join our team as Customer Relations Executives (CREs). This role is perfect for freshers who are eager to learn and build a career in the customer service industry. You will be responsible for handling customer interactions, providing assistance, and ensuring a seamless experience.

T&C Apply

Strategic Planning and Execution :

● Develop and execute comprehensive business development strategies specifically tailored for the domestic market.

● Identify market trends, consumer behavior, and competitive landscape to formulate effective strategies that align with company objectives. Digital Lead Role:

● Take ownership of driving revenue growth through various digital channels and platforms.

● Develop and execute comprehensive digital marketing strategies to achieve sales targets and objectives.

● Utilize a mix of digital marketing tactics such as SEO, PPC, social media, email marketing, and content marketing to generate leads and increase conversions.

Sales and Revenue Generation:

● Lead the sales process from prospecting to closure, negotiating contracts, and achieving sales targets.

● Identify opportunities for upselling and cross-selling digital marketing services to existing clients.

Market Research and Analysis:

● Conduct thorough market research to identify emerging trends, competitive threats, and new business opportunities within the domestic digital marketing landscape.

● Analyze sales data and performance metrics to evaluate the effectiveness of marketing campaigns and identify areas for improvement.

Client Relationship Management:

● Act as the primary point of contact for clients, maintaining regular communication and providing exceptional customer service.

● Address client inquiries and concerns promptly, coordinating with the technical department to resolve any issues related to products or post-sale services.

● Conduct conference calls and presentations to update clients on project progress, discuss strategy adjustments, and address feedback.

Online Media Planning and Presentations:

● Develop comprehensive online media plans that outline the recommended digital marketing tactics, budget allocation, and expected outcomes for clients.

● Deliver compelling presentations to clients, showcasing proposed strategies, campaign ideas, and performance metrics in a clear and persuasive manner.

Lead Management:

● Effectively manage inbound leads generated through various marketing channels.

● Qualify leads based on predefined criteria and prioritize them for follow-up and conversion.

● Implement lead nurturing strategies to maintain engagement and move leads through the sales pipeline towards closure.

• +2 years experience working as a react.js developer.
• In-depth knowledge of JavaScript, CSS, HTML, and front-end languages.
• Knowledge of REACT tools including React.js, Redux, Material UI.
• Experience with user interface design & user experience design
• Knowledge of performance testing frameworks including Mocha and Jest.
• Experience with browser-based debugging and performance testing software.
• Excellent troubleshooting skills.
• Good project management skills.
• Developing applications in React including component design and state management for specific use cases
• Experience working with at least one SQL and NoSQL Database (MongoDB, SQL Server, Snowflake, Postgres preferred)
• Basic experience with AWS platform

Responsibilities

• Server Side Programming Languages: PHP & Laravel (MUST)
• Framework: Express, Sails.js, Laravel, Node.js .
• Web Server technologies: Apache, Nginx.
• Database creation and integration: MySQL (MUST), PostgreSQL, MongoDb.
• Cloud computing integration e. g., public cloud providers like Amazon Web Services, or private cloud environments.
• Integration of user-facing elements developed by front-end developers with server side logic.
• Optimisation of the application for maximum speed and scalability.
• Implementation of security and data protection.
• Design and implementation of data storage solutions.
• Creating database schemas that represent and support business processes.
• Setup and administration of backups.
• Management of hosting environment, including database administration and scaling an application to support load changes

    Requirements

• Knowledge of presenting data in different formats
• Bachelor's degree or equivalent experience in Computer Science with minimum 5+ years of industry experience.
• Technical depth across multiple languages.
• Able to meet deadlines.
• Leadership experience.
• Strong communications skills.
• Proficient in writing REST APIs.

Designation:  Associate 

Office Location: Goregaon Mumbai

Position description:

1+ years’ experience as a project manager in the information technology sector.

Primary Responsibilities:

• Work with stake holders to plan, allocate and assign development tasks for multiple development teams
• Work with identified development teams to accurately estimate development effort and dependencies to inform the prioritization of the product backlog
• Take direct Project Management responsibility for the delivery of products
• Develop and maintain core project documentation, including product vision and scope, detailed business/customer requirements
• Create and work with delivery teams to prioritize product development project plans, schedules, and budgets
• Take ownership to thoroughly test and delivered to the highest quality

Required Skills:

Mandatory: Passionate about sports, Problem solving, Team player, Target & Result oriented.

Functional: Project management in the information technology sector, manage projects using modern web and app technologies, JIRA, Agile, experience in building digital fan experiences, understanding of analytics and dashboards.