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At StarApps, our Customer Support Specialist plays a crucial role in providing expert assistance for our products and related technologies. As our products cater mostly to Shopify store owners, the Technical Support Specialist is well-versed in Shopify products.

This customer-facing technical position requires the specialist to troubleshoot and resolve customer issues promptly, ensuring exceptional support is provided with a high level of product knowledge and effective communication skills. Our ultimate goal is to surpass customer expectations consistently.

We cater to businesses of all sizes worldwide, and to support these entrepreneurs, you must possess an entrepreneurial mindset and have a comprehensive understanding of e-commerce technologies.

The Customer Support Specialist serves as a key intermediary between our customers and the Engineering/Product teams.

Please note that the night shift will be scheduled between 6 pm and 3 am.

What you'll be doing:

• Engage with customers, understand their needs, advise them, and solve their problems.
• Research, Diagnose, troubleshoot, and identify solutions to resolve customer issues.
• Log Software defects using a bug-tracking system and work closely with the engineering team to analyze defects and track them to resolution.
• Answering pre-sales questions of potential customers, following up with them, and helping in onboarding.
• Record Cancellation Reasons for Customers & work with the business teams and product teams to find solutions to take proactive steps to reduce churn.
• Work with the product management team to continuously evolve the product based on customer feedback including issues raised & new feature requests.

Professional Competencies

• Demonstrated excellence in working with cross-functional and multi-disciplinary teams.
• Outstanding written & spoken communication skills.
• Well-organized with utmost care for details, along with excellent comprehending skills to address issues.
• Strong time-management and prioritization skills to work with multiple customers.
• Good Understanding of web technologies like HTML & CSS.

Desired Skills & Experience

• Bachelor’s Degree Computer Science Related
• Minimum 2 years of experience in a night shift customer support role
• Strong problem-solving skills
• Organized and reliable self-starter who can work independently

What we offer:

• We care about you; therefore, you'll be offered a competitive salary.
• We'll support your professional development however you need, whether it's with equipment, courses, books, or conferences
• Flexible holiday policy to help you plan your vacations better.
• Performance-based rewards and incentives

For more details about our products and why our customers love us, look at our apps and their reviews here: https://apps.shopify.com/partners/starapps-studio

This might change your life. Well, maybe not, but it'll be worth it.

Apply right away!

Role and Responsibility:

 Developing firmware for robust embedded system devices

 Active involvement in designing architecture, communication protocols & selection of technology.

 Designing test cases and active participation in testing

 Team building and grooming new members.

Candidate Skill Set:

 Thorough knowledge and hands on experience of Embedded C programming.

 Experience of firmware development on multiple microcontroller families like AVR, MSP430, STM32,

Renesas, etc.

 Strong programming & debugging skills.

 Knowledge of IDE’s like Keil, AVR Studio, IAR, Cubesuit will be an added advantage.

 Hands on experience of working on wireless communication (BLE, Wi-Fi, Zigbee, LoRa, GSM/ GPRS)

Qualification:

 A team player with excellent analytical, problem-solving skills, with strong ability to quickly learn.

 Passion for developing products with new technologies.

 Bachelor's/ master’s degree in electronics related discipline or equivalent experience

 Experience of 1-3 years

• RESPONSIBILITIES:

• BASIC SKILLS:

• Contract length: 12 Month

• Must have experience in handling bidding portals.
• Should have knowledge of email marketing and follow-up with the clients response.
• Excellent Communication skills.
• Should be able to work independently.
• Must have strong drive to results and passion for growing businesses.
• Knowledge of web and mobile applications development practices.
• Deep understanding of marketing principles.
• Excellent oral and written communication skills including presentation skills.
• Must be self-motivated and a good team player.
• Must have strong decision-making, and problem solving skills.
• Ability to provide quality leadership to Sales team.
• Shaping marketing strategy of new products.
• Marketing the Company's software products via emails, blogs, newsletters and social media.
• Develop new opportunities to increase company visibility.
• Analyse work statistics to determine project requirements, and generate business opportunities by getting new development projects for the company in the areas of web and mobile applications.
• Screen potential business deals by analyzing requirements and financials.
• Generating leads for new development projects and convert them.
• Cold calling experience will be added advantage.

Technical specifications/Skill Set:

• Minimum of 5+ years of significant experience in application development.
• Proficient with software development lifecycle (SDLC) methodologies like Agile, Test- driven development
• Knowledge of system architecture, object-oriented design, and design patterns.
• Required technical skills: Strong Core Java, J2EE, Spring boot, Akka, API development & distributed application development experience.
• Desirable technical skills: Micro-services pattern, Kafka, Knative Eventing, Camel-K, Container Technologies like Docker, Kubernetes, NoSql preferably Cassandra.
• Experience working with high volume data and computationally intensive system.
• Domain knowledge in Financial Industry and Capital Markets is a plus.
• Excellent communication skills are essential, with strong verbal and writing proficiencies.

SENIOR & LEAD DJANGO DEVELOPER

 https://www.google.com/url?q=http://www.modistabox.com/&;sa=D&source=calendar&ust=1608538068877000&usg=AOvVaw3-pg78MftxTqbzNdjFd09j" target="_blank">Modista: The Social, Fashion Shopping and Styling App.

Modista is an Artificial Intelligence driven fashion tech start-up from Saudi Arabia and United Arab Emirates. Our Social Looks platform brings Fashion Influencers, Personal Stylists and Customers to the same platform. 

We handpick items for each client, to help them look and feel their best. Over time, our AI algorithm learns from each client's preferences, likes, and dislikes, making it the only shopping experience that can know women's tastes even better than her friends. 

Backed by the Investment Group from Saudi Arabia, the business aims to be MENA’s favorite destination for personalized fashion. A unique business model to inspire and change the way people find the right fashion they love, by combining technology with the art of personal styling.

What are we looking for? 

We are looking for a high-performing Lead Developer to build our Ecommerce platform and API framework powered by Machine Learning and Artificial Intelligence. Candidates for this role will be passionate about well written code, testing, and excel at coming up with simple approaches to complex problems.

Our work culture is #overachiever, very amiable, and at the same time always charged with excitement. We encourage our team members to take responsibility and grow into future leaders in the industry. 

Job Responsibilities:

• Understand project requirements, writing bug free clean code and ensure that the solution works per the agreed architecture, SLAs, KPIs and business model

• Integrate Django backend with third party API 

• 100% Hands on role 

• Make architecture decisions that contribute to maintainable systems 

• Adapt to rapidly evolving requirements and changing priorities and drive the team accordingly 

• Responsible to drive and support Ecommerce project activities and ensure marketplace implementation, deepen customer engagement, satisfaction, and user engagement 

• Reverse engineer for debugging errors in code and ensure quality control in the process. 

• Continually drive products towards a meaningful balance between user needs, business objectives and technical feasibility

• Documentation and reference preparation for users by writing operating instructions including changes and revisions.

• Operate in a hyper-collaborative way and follow these guiding principles: Value common sense and simplicity over complexity, make decisions quickly and move nimbly, celebrate diverse ideas, Succeed and fail together as a team 

Qualifications:

• Bachelor or Master Degree in Computer Science, Software Engineering from a reputed University

• React and/or Angular for front end 

• Proficiency in MongoDB and MySql

• Technical Skills: JIRA, Gitlab, Rest API, GCP or AWS

• Integration experience with Payment gateway, shipping company and VAT, database concepts, Experience of web services 

• Experience in performance profiling, tuning, and optimization, caching mechanisms with Enterprise level applicants

• Analytical, debugging, and troubleshooting skill with proven experience troubleshooting and fixing production bugs

• Experience in writing unit testing and test case automation. 

• Ability to operate in Agile environment with a start-up mentality and unstructured environment, Energy, drive and passion to work, and operate in a digital world.

Job Summary:

– We are looking for a kick ass software engineer with exceptional skills in data structures, algorithms, core java, and distributed systems. If you think you have it in you to deliver on aggressive timelines, have the hunger for growth, don’t like giving excuses, contribute to product features, be hands-on and deliver a world-class product, then we want to hear from you.

This is a predominantly back-end engineering role.

– You are a rockstar engineer with proven capabilities working on SaaS product and a passion for writing exception code.

– You are hungry for an opportunity to join a start-up and become a member of core platform team driving the company forward.

– You will be responsible for the delivery of product features as a part of the platform engineering team.

– You will be hands-on working on key features of the product.

– You will be responsible for design of back-end architectural changes and product features.

– You will have plenty of opportunity to learn and implement ideas to build products in efficient and cohesive manner.

– Understand the product mission, goals, and tasks and execute with the team to achieve them.

– Understand the design and architecture and build modules in accordance with it or recommend and make the necessary changes that adds more stability to our product.

Eligibility:

– 4+ years of experience with hands-on experience in Core Java/Kotlin

– 2+ years of experience as a technical architect with responsibility for core features 

– 4+ years of working experience in cloud-based systems

– 2+ years of experience working on distributed systems

– 2+ years of experience working on Kafka and Zookeeper

– Experience working on RxJava/ Reactive Programming

– Adept on design patterns and distributed systems

– Excellent verbal and written communication

– Proficient in building REST APIs to interact with relational and non-relational data sources

– Proficient in SQL and RDBMS

– Hands on experience in code and system optimization

– Experience in working with NoSQL databases is a plus