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We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service. 

To be successful as a customer support executive, you should display excellent interpersonal and communication skills as well as a professional appearance. These skills will prove invaluable when mentoring the representatives in your team and mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management skills. 

RESPONSIBILITIES 

• Handling customer complaints, provide appropriate solutions and alternatives within the time limit. 
• Following up to ensure proper resolution. 
• Adherence to all the SLAs 
• Mediate between clients and the organization. 
• Possessing excellent product knowledge to enhance customer support 
• Promote value through great customer experience. 

REQUIREMENTS 

• A bachelor’s degree in administration or a related field. 
• A minimum of 1-2 years' experience as a customer support executive. 
• Excellent interpersonal and written and oral communication skills. 
• Knowledge of CRM systems. 
• Computer skills. 
• Knowledge of customer success processes. 
• Patient and active listener. 
• Passion for service. 

About Us:

We’re looking to hire someone to help scale Machine Learning and NLP efforts at Episource. You’ll work with the team that develops the models powering Episource’s product focused on NLP driven medical coding. Some of the problems include improving our ICD code recommendations , clinical named entity recognition and information extraction from clinical notes.

This is a role for highly technical engineers who combine outstanding oral and written communication skills, and the ability to code up prototypes and productionalize using a large range of tools, frameworks, and languages. Most importantly they need to have the ability to autonomously plan and organize their work assignments based on high-level team goals.

What you will do at Episource:

You will be responsible for setting an agenda to develop and build machine learning platforms that positively impact the business, working with partners across the company including operations and engineering. You will be working closely with the machine learning team to design and implement back end components and services. You will be evaluating new technologies, enhancing the applications, and providing continuous improvements to produce high quality software.

Required Skills:

• Strong background in analytics, BI or data science deployments is preferable with 2-6 years of experience

• Knowledge of React/Vue, HTML, CSS

• Experience building and consuming APIs 

• Experience with MySQL, MongoDB and MEAN stack 

• Knowledge and experience with serverless architectures is a plus

• Hands-on experience with AWS or any major cloud service provider for deploying solutions

• Experience with Docker or Kubernetes in deploying solutions on the cloud

• Hands-on experience Python, Apache Spark & Big Data platforms to manipulate large-scale structured and unstructured datasets.

• Fluent in data fundamentals: SQL, data manipulation using a procedural language, statistics, experimentation, and modeling

Job Description:-

Design, develop IoT/Cloud-based Typescript/ JavaScript/ Node.JS applications using

Amazon Cloud Computing Services.

Work closely with onsite, offshore, and cross functional teams, Product Management, UI/UX developers, Web and Mobile developers, SQA teams to effectively use technologies to build and deliver high quality and on-time delivery of IoT applications

Bug and issue resolution

Proactively Identify risks and failure modes early in the development lifecycle and develop.

POCs to mitigate the risks early in the program.

Assertive communication and team skills

Primary Skills:

Hands on experience (3+ years) in AWS cloud native environment with work experience in

AWS Lambda, Kinesis, DynamoDB

3+ years’ experience in working with NodeJS, Python, Unit Testing and Git

3+ years in work experience with document, relational or timeseries databases

2+ years in work experience with typescript.

1+ years in IaaS framework like Serverless or CDK with CloudFormation knowledge

Overview

This position is open to experienced PHP Laravel Developers. You will be working with an amazing team and will have tremendous opportunities to learn and grow quickly.

Who are we looking for?

• 3 years to 5 years of experience
• Proficient in Core PHP
• Proficient in PHP Laravel Framework
• Studied from a reputed college
• Good score throughout academics with minimum 60% marks throughout

Role & responsibilities

• Work on www.faveohelpdesk.com
• Review Faveo in terms of UI, code, usability etc.
• Work to optimize UI, features, code, database etc.
• See that Faveo code follows all standards like PSR/FIG/W3C
• Write PHP Unit test cases and Dusk cases for all the modules that you program
• Guide other junior developers working on Faveo
• Build new features & modules in Faveo
• Maintain the existing code of Faveo
  
  

Technologies you will work on

• PHP
• Laravel Framework
• MySQL
• HTML & CSS
• Bootstrap
• XML
• Basic Javascript, jQuery, Vue.js

Tools you will use

• Git - Github
• Filezilla
• AWS Hosting and management
• cPanel web hosting
• IDE: NetBeans/Dreamweaver/Brackets/Sublime
• Codacy
• Jenkins
• Candidates with prior knowledge of these tools will be preferred