2+ Inbound Marketing Jobs in Chennai | Inbound Marketing Job openings in Chennai

Job Responsibility: 

• Interacts with customers, company sales and/or service representatives via telephone, email, text, chat or through other social media platforms, to handle a variety of pre-sales or post-sales service functions. Analyzes requests, provide solutions or ascertains who best can provide the information, and routes the request to the appropriate department/individual 

• Resolves level 1 product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

• Receives customer requests and prepares documents/trouble tickets related to processing returns (RMA), servicing and exchanges.

• Contributes to team effort by accomplishing team metrics and SLA   

• Provides all billing-related information to customers – helps in resolving any billing issues 

• Receives, processes and verifies the accuracy of requests from customers utilizing the company’s internal tools and systems 

• Ensures and provides quality service to both internal and external customers. 

• Receives inquiries and contacts the organization’s other departments to resolve a variety of account-related issues 

• Participates and provides expertise as a member of the Customer Care group 

• Attends regular meetings and feedback sessions 
  
  

Studio 31 is South India's largest wedding photography & video company, based out of Chennai. The company has successfully shot over 3000+ events in the last seven years and is the one of the pioneers in setting up and organised wedding business in its unorganised industry. Studio 31 is looking for fresh and young minds who are passionate about sales and networking. Do you have the following? 1. Impeccable communication. 2. Great networking and people skills. 3. Passion for sales and marketing. Skills Required 1. Be a self learner. 2. Be a team player. 3. Be quick witted and creative. 4. Posses impeccable communication skills. 5. Adapt in a work culture that does not have a fixed 9 to 5 schedule.