Performance Marketing Associate

The Impact you will create in the Job:

• Developing SDKs on native Android with support for cross-platform technologies like ReactNative, Flutter along with hybrid development over platforms like Cordova. 
• Apply data structures and algorithms to optimize the code for a lower memory, battery, and processing footprint - all with the goal to build plug-and-play SDKs that don’t expect the app developers to write any supporting code in the app.
• As an individual contributor, you will tackle some of our broadest technical challenges that requires deep technical knowledge, hands-on software development and seamless collaboration with all functions.
• You will envision and develop features that are highly reliable and fault tolerant to deliver a superior customer experience.
• You will get an opportunity to work with some of the best talent while learning from various highly-functional teams in the company.
• Plan and execute the roadmap with the engineering team to build and deliver next-generation systems.
• You will also collaborate with cross-functional teams to meet deliverables throughout the software development lifecycle and continuously identify areas of improvement.
• Identify and improvise areas of improvement through data insights and research.

What we look for?

• Bachelor’s/Master’s degree in Computer Science/IT from premier institute.
• 2-4 years of industry experience in Native Android development, with at least one live app on Google Play Store. 
• Good knowledge of Kotlin and/or Java with an understanding of Android Native SDK, specifically network classes, concurrency handling, databases, and background processes. 
• Strong knowledge of data structures and algorithms. 
• Solid understanding of Android Libraries related to UI, network, background services, and database.
• Familiarity with developing UI with both XML layouts and code. 
• Good understanding of SDK integrations, debugging, and troubleshooting. 
• Interest in exploring mobile app development ecosystems like React Native, Cordova and Flutter. 
• Comfortable with tackling ambiguous problems and unblocking yourself.
• Fair understanding of Push Notification ecosystem.

As part of the Mobile SDK Engineering team at Flyy, here are some things you can expect:

• Take ownership and be responsible for what you build - no micromanagement
• Work with customer success team to enable Flyy customers to adopt Insights-led engagement in different industry sectors like e-Commerce, FinTech, OTT, Social, entertainment, travel, telco, food-tech etc.
• Explore the latest in topics like Mobile development, SDK, iOS, Android, tvOS various mobile hybrid frameworks and share with the team and more importantly, have fun while you work on scaling Flyy.

Skills Required :

• Minimum 2 years experience in iOS Development
• Minimum 1 year of experience in Native Mobile Development
• Minimum 1 year of experience in React-Native/Flutter framework
• Should be thorough with different architectures used in Mobile Development
• In-depth knowledge and understanding of Android/iOS framework:
• Multithreading concepts
• Persistent data storage
• Rest APIs Implementation
• Should know the internals of the mobile build and distribution processes
• Ready to learn and develop in any cross-platform frameworks
• Should be able to capture bottlenecks and improve them without or little supervision
• Awareness of Secure Development process and practices
• Awareness on Information Security concepts and Best Practices

Good to Have:

• Knowledge of other cross-platform frameworks i.e., Cordova, Unity, etc
• Experience in working and shipping SDKs/plugins

Job Responsibilities:

Work & Deploy updates and fixes Provide Level 2 technical support Support implementation of fully automated CI/CD pipelines as per dev requirement Follow the escalation process through issue completion, including providing documentation after resolution Follow regular Operations procedures and complete all assigned tasks during the shift. Assist in root cause analysis of production issues and help write a report which includes details about the failure, the relevant log entries, and likely root cause Setup of CICD frameworks (Jenkins / Azure DevOps Server), Containerization using Docker, etc Implement continuous testing, Code Quality, Security using DevOps tooling Build a knowledge base by creating and updating documentation for support

Skills Required:

DevOps, Linux, AWS, Ansible, Jenkins, GIT, Terraform, CI, CD, Cloudformation, Typescript

• Execute and manage the company’s brand strategy as well as corresponding brand elements in order to maximize the brand’s equity
• Responsible for the creation and placement of advertising that is in support of the business’s initiatives through media planning, creative development, metrics, market research, and vendor management.
• Drive programs and projects across the various customer touch points to drive customer consideration and trust for our products
• Execute aggressive multi-channel marketing plans to drive customer acquisition and retention
• Take ownership of the brands voice by defining guidelines and best practices across products and platforms
• Work with digital teams to create digital first assets that can help drive acquisition & engagement
• Establish metrics for the purpose of measuring campaign effectiveness against KPI’s.
• The role will report to the Head of Brand marketing

Key skills

• Customer Centricity
• Innovative and creative thought process
• Analytical
• Exposure to Brand Communication and Media Planning
• Prior experience in an internet/digital company, or managing digital first brands is preferred

Industry we can Look at: FMCG/ Consumer Durable/Retail or any B2C

Based Location: Bangalore (work from Office)

- You will manage all elements of the post-sale program relationship with your customers, starting with customer on-boarding and continuing throughout the customer relationship. 

- As the primary customer interface, you engage with customer teams to educate, identify needs, develop designs, set goals, manage and execute on plans that unlock continuous, incremental value from their investments in the CloudPassage Halo platform.

- You are hands-on during execution and thoroughly enjoy seeing your security projects come to life and supporting them afterwards. You are a trusted adviser.

Responsibilities :

- Manage a portfolio of 5+ Enterprise customer accounts with complex needs (typical enterprise customers invest between $500k and $4m+ per year with CloudPassage, have hundreds to tens of thousands of individual public cloud infrastructure deployments, and protect hundreds of thousands of cloud infrastructure assets with Halo).

- Provide level-3 technical support on your customer's most complex issues

- Lead implementation of low-level security controls in Cloud environments, for services, server and containers

- Remotely diagnose & resolve DevSecOps issues in customer environments - able to resolve their DevOps issues that may be interfering with CloudPassage processing.

- Interact with CloudPassage Engineering team by providing customer issue reproduction and data capture, technical diagnostics and validating fixes. QA experience preferred.

- Establish and program manage proactive, value-driven, high-touch relationships with your customers to understand, document and align customer strategies, business objectives, designs, processes and projects with Halo platform capabilities and broader CloudPassage services.

- Develop a trusted advisor relationship by building and maintaining appropriate relationships at all levels with your customer accounts, creating a premium and high-caliber experience.

- Ensure continued satisfaction, identify & confirm unaddressed customer needs that can be value-add opportunities for up-sell and cross-sell, and communicate those needs to the CloudPassage sales team. Identify any early CSAT issues and renewal risks and work with the internal team to remediate and ensure strong CSAT and a successful renewal.

- Be a strong customer advocate within CloudPassage and identify and support areas for improvement in the customer experience, both in our product and processes.

- Be team-oriented, but with a bias towards action to get things done for your customers.

Requirements : Strong cloud security knowledge & experience including :

- End-to-end enterprise security processes

- Cloud security - cloud migrations & shift in security requirements, tooling & approach

- Hands-on DevOps, DevSecOps architecture & automation (critical)

- 4+ years experience in security consulting and project/program management serving cybersecurity customers.

- Complex, level 3 technical support

- Remotely diagnosing & resolving DevSecOps issues in customer environments

- Interacting with CloudPassage Engineering team with customer issue reproduction

- Experience working in a security SaaS company in a startup environment.
 
- Experience working with Executive and C-Level teams.

- Ability to build and maintain strong relationships with internal and external constituents.

- Excellent organization, project management, time management, and communication skills.

- Understand and document customer requirements, map to product, track & report metrics, identify up-sell and cross-sell opportunities.
 
- Analytical both quantitatively and qualitatively.

- Excellent verbal and written communication skills.
 
- Security certifications (Security +, CISSP, etc.).

Expert Technical Skills :

- Consulting and project management : documenting project charters, project plans, executing delivery management, status reporting. Executive-level presentation skills.

- Security best practices expertise : software vulnerabilities, configuration management, intrusion detection, file integrity.

- System administration (including Linux and Windows) of cloud environments : AWS, Azure, GCP; strong networking/proxy skills.

Proficient Technical Skills :

- Configuration/Orchestration (Chef, Puppet, Ansible, SaltStack, CloudFormation, Terraform).

- CI/CD processes and environments.

Familiar Technical Skills & Knowledge : Python scripting & REST API's, Docker containers, Zendesk & JIRA.