
ROLES AND RESPONSIBILITIES
● Understand the business and the potential to promote the business and brand.
● Analyzing market and sales information
● Identification of prospective clients.
● Preparing a go-to marketing strategy on digital, social media and print media
● Set up a Brand identification strategy and execution plan
● Research competitive products by identifying and evaluating product characteristics,
market share, pricing, and maintaining research databases.
● Tracks product line sales and costs by analyzing data and reviewing the competitors
reach
● Supports sales staff by pre-sales tasks, providing sales data, market trends, forecasts,
account analysis, new product information; relaying customer service requests
● Follow up with Clients through the CEO's contacts
● Website maintenance and press releases
● Marketing collateral – creation and maintenance and presentations
● E – campaign coordination
● Setting up tracking systems for marketing campaigns and online activities
● Reporting to management on marketing and sales activities
Must Haves:
● A marketing professional with a BBM/MBA in marketing
Must Haves:
● A marketing professional with a BBM/MBA in marketing.
● 4+ years of relevant experience.
● Academics from the city, where communication skills both written and spoken are
excellent.
● A dynamic professional who is very articulate, driven, and creative.
● Someone who understands the fundamentals of marketing (the 4P’s) as a foundation.
● The incumbent needs to be an expert in digital marketing that includes
a. Designing and conceptualizing visual aids – LinkedIn banners, videos, etc
b. Written skills to create thought leadership posts, blogs, etc
c. Content management to work around the products on digital mediums
d. An expert in LinkedIn and other digital tools
e. Google and derivatives
f. Website and traffic generation
g. Market research and campaigns
h. Ability to work independently as well as in a team environment

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Job Title: Lead - Customer Support
Location: Noida Sector 2
Department: Customer Support
Job Summary:
Lead customer support efforts at MyOperator, focusing on CSAT, FCR, escalation handling, and team management to ensure exceptional customer service and happiness.
Key Responsibilities:
- Drive high CSAT and First Call Resolution (FCR).
- Efficiently handle escalations and implement resolution SOPs.
- Lead, train, and mentor the support team.
- Optimize processes and report key performance metrics.
- Enhance customer engagement and collaborate with internal teams.
Key Requirements:
Experience : 4 years in customer support, 1 years in leadership.
Industry Preference : SaaS, IT, or similar.
Skills : Strong communication, problem-solving, and CRM expertise.
Education : Bachelor's degree preferred.
Why Join MyOperator?
- Customer-centric, innovative environment.
- Growth opportunities and competitive benefits.
Roles and Responsibilities
1. Manage client relationships, and facilitators relationship at MHFAI for training and post-training support.
2. Ideate, design, and implement program that focused on post-training support for mental health first-aiders.
3. Leverage the new products of MHFAI to the clients that ensures implementation of mental health by building tools and guidelines (for organized groups).
4. Oversee and facilitate MHFAI instructors for training and upskilling.
5. Monitor and coordinate the MHFAI Awards program with all the stakeholders involved.
6. Draft and initiate scientific research, and create tools required at workplace to measure mental health.
7. Plan and manage webinars, events and activities to promote the idea of mental health at workplaces and educational institutions.
8. Draft, design, manage and implement guidelines / resources with focus on mental health for the benefit of organized groups.
9. Keep up-to-date with the latest trends and best practices in Learning and Development and / or mental health, and incorporate them into our training programs.
10. Manage the Learning and Development budget, ensuring that resources are allocated effectively and efficiently.
11. Provide support in other operational functions of MHFA as needed.
Requirements:
· 4-12 years in clinical work and / or mental health training
· Qualification: Education in Mental Health
· Experience in clinical work, very good excel, analytical and writing skills
· Exposure to mental health training
· Experience of having previously worked in organized group is desirable


● Designing, code reviews, POCs on latest cutting-edge technologies building,
deploying highly scalable and robust cloud based intelligent solutions.
● Architect & Design, code high performance and scalable solutions that meet the needs of millions of customers.
● Implement cutting-edge models and algorithms that operate on massive amounts of data.
● Working on the REST framework
● Working on session-based and token-based authentication, Working on Celery
● Handling the payment gateway
● Work with Multi-threading, Data Structures, Algorithm, Design Patterns and develop robust high-performance and scalable applications.
● Writing scalable code using Python programming language.
● Developing back-end components.

- Strong working knowledge of Typescript, MongoDB, MySQL, Express
- Strong proficiency in TypeScript, JavaScript including DOM manipulation and the JavaScript object model, ES6
- Hands-on experience in React JS
- Strong understanding of HTML5, CSS3
- Strong understanding of NodeJS fundamentals
- Knowledge and experience working with PostgreSQL is a major plus
- Experience with ORM libraries
- Familiarity with RESTful APIs
- Knowledge of tools like Git, GitHub, JIRA, Cucumber, Jasmine, and others that make coding more efficient and easier to share
- Familiarity of working in either the AWS Cloud or Azure including Docker + Kubernetes based microservice deployment.


A backend developer works alongside front-end developers, full stack developers, programmers or UX specialists to create comprehensive digital solutions for business needs. They make sure the website is scalable and that it can still function when hit by large loads—be that traffic or demanding scripts. They are also tasked with
maintaining and testing existing back-end elements to ensure they’re as fast and efficient as possible. Data storage also comes under their remit, which requires them to have a good knowledge of data security and compliance.
Duties and responsibilities:
• Analyses, designs, develops, and codes REST API using NodeJS more programming languages, Web and Rich Internet Applications.
• Supports applications with an understanding of system integration, test planning, scripting, and troubleshooting.
• Assesses the health and performance of software applications and databases.
• Establishes, participates, and maintains relationships with business units, customers and subject matter experts to remain apprised of direction, project status, architectural and technology trends, risks, and functional/integration issues.
• Defines specifications and develop programs, modifies existing programs, prepares test data, and prepares functional specifications.
• Analyses program and application performance using various programming languages, tools and techniques.
• Manage staff of 2-3 & manage microservices of software most effectively and efficiently.
• Reviews project proposals evaluate alternatives, provides estimates and makes recommendations.
• Designs and defines specifications for systems.
• Identifies potential process improvement areas and suggests options and recommends approaches
System Design Concepts:
- Scaling
- API Gateway
- Microservices
- Message Queue
Qualifications:
Graduation - B. Com + IT Certification/ B.Sc. - IT / B.Sc. Comp Sc./ B.Sc. IT/ BE-IT/ BE-Comps
Technical Skills:
Oracle, SQL, Java, Node JS, REST API Debugging.
Soft Skills:
Client Management; Good interpersonal skills; Good Communication


Programming exprience of some kind - college project, coding contests, online coding website or actual experience working on real life projects is must have.
He will be working on two exciting products related to Cloud computing (AWS) and Education sector.
Primary responsibilities :
Screening / Conducting interviews with engineering talent to :
1. Assess English communication skills (verbal and written)
2. Negotiating rates
3. Assess resumes, ensuring they meet Turing's standards
4. Keep a tight communication loop with software engineering candidates and maintaining
relationships with high-quality engineering talent.
5. Keeping candidates- info updated in Turing's platform.
6. Providing feedback and following up with candidates.
7. Monitor, audit, and grow Turing's engineering pipeline.
8. Working with the Vetting Operations team to refine Turing's outreach strategy and vetting process.
9. Identify, reach-out, and attract relevant professionals to drive the strategic growth of Turing's
engineering pipeline by working closely with engineering, sales, and matching teams to prioritize
sourcing strategy.
Experience:
Must have:
1. Experience in talent support roles is essential
2. Customer service experience and or HR experience.
3. Outstanding written and verbal communication skills, as well as perfect grammar and command of the English language.
4. Hungry for career growth
Hours : Must be willing to work i n South Asian time zones. Most of our engineers are from South
America, Europe, Africa, and South Asia. In order to get on calls with them, they'd need to be able to work between UTC-5 to UTC+5. Calls usually happen between 3:30 PM - 00:30 am in Indian
Timings.
Nice to have:
1. At l east 2 years of experience sourcing or recruiting technical talent with a proven track record of success. Knowledge and experience of the recruiting cycle.
2. Engineering Degree preferred
3. Previous remote working experience
4. An eye for talent and a strong understanding of the differences i n knowledge and expertise
between highly-skilled developers and average talent.
5. Formal or informal experience teaching English preferred
Key qualities:
1. Great English speaker :
- The ability to assess other peoples English communications skills
- Grammar
- Vocabulary
- Accent
- Diction
- The ability to express and communicate complex information clearly and effectively.
- The person would get on a video call, onboarding engineers to the platform.
2. Persuasive and empathetic :
- Some engineers aren't completely sold on joining Turing yet, and so this person would need to
explain the benefits of joining the Turing platform.
- This person would need to provide developer support over emails.
- Conflict resolution
- Create an inviting atmosphere, make the developer feel comfortable.
3. Can negotiate :
- If the engineer's salary ask is too high, the engineer would not be hired by us or our clients.
Therefore, this person would need to set the right expectations for a win-win solution here.
- We have a negotiation script that recommends how much each person should be paid based on
location, and the person can use this to negotiate.
4. Team Work :
- Ability to work under pressure and adhere to tight deadlines while keeping quality.
- Ability to communicate clearly and constantly with teams via Slack and other collaboration tools.
5. Process-driven/methodical :
- Strong attention to detail.
- Problem solver and can easily identify areas of improvement
Our team will be in touch if your qualifications match our needs for this role. Thanks again for considering us in your career.



